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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,691 Topics
  • 53,143 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7691 Topics
J
Johneldridge11Contributor I
asked in Controllers and Music services
Amazon HD

Amazon HD keeps cutting in and out during playback a got a message from somewhere stating that the buffer couldn’t keep up with desired bitrate? 

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Airgetlam
3 years ago
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JorschikContributor I
posted in Controllers and Music services
Connection issues with Mycloud Home

I am using Sonos S1 and previously had no issues connecting to Mycloud Home. After a recent router change, Sonos is apparently still connecting to MyCloud (password accepted), but the files are shown empty. MyCloud Home is working ok, direct access through PC is going well. It seems, Sonos is unable to open the music files. Any thoughts? 

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Airgetlam
3 years ago
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nigelgowerContributor II
posted in Controllers and Music services
Sonos will not link back to WDNAS drive following switch to different laptop Plex

Hihave a different win10 laptop so reinstalled Sonos - need Plex as am over the 65000 limithave been trying all options i know but nothing seems to work  have old system so using S1 controller problem 1    Sonos will not connect to WDMirror NAS  will find folder but wont connect wants a password - i have tried the one for  the NAS the folder should not need one but seems to want one !!problem 2     Sonos will recognise Plex and show some of what is on the NAS drive  but wont connect so can play the music as says need remote access - but this has been given  Plex will play the songs via laptop but not via Sonos all help welcomed

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Rowena B.
3 years ago
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bayoughoztTrending Lyricist I
asked in Controllers and Music services
iTunes playlists not being imported into music library on PC Sonos app

Hi All, Can someone please direct me to instructions on how to add my iTunes playlists into my Sonos music library?  I have already imported the music library (on an external drive).  I tried to also import the iTunes folder within the Windows Music folder, but the playlists don’t import.  The playlist section within the Sonos app is blank.  I’m assuming there’s a way to import iTunes playlists.  Please help.Thanks!

16
Airgetlam
3 years ago
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WouterFContributor I
posted in Controllers and Music services
Sonos Radio can't play Radio station

Once again this morning, Sonos Radio can’t play any radio station in my favourites.My app is up to date. I already unplugged my Sonos devices and plugged them back in, but none of that works.Interestingly, the very same radio station does work on TuneIn, so it’s clearly a Sonos Radio problem.This happens regularly in the past few weeks, and the problem disappears after a few hours mysteriously… But then the next morning it’s back again.Why can’t this service “just work”??

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W
3 years ago
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Danblackwell32Contributor I
posted in Controllers and Music services
Sonos Radio HD issue

Hi all, I would love to try radio hd but when I click on the free trial it tells me I need the up to date s2 software. I check for updates which it tells me I am 😫. I've deleted the app on every device that controls my sonos system and reinstalled it yet its still telling me I do not have the up to date version of the app 🤷‍♂️..... has anyone had this issue and been able to solve it? Cheers Dan

3
Rowena B.
3 years ago
M
mborellaProducer I
posted in Controllers and Music services
YouTube Music stops playing tracks right around 11:30 minutes

I listen to music with long songs and have noticed that Youtube music cuts out and stops playing tracks right around 11:30 minutes.  It then skips to the next track.  The error message is the dreaded “ the song is not encoded correctly.”This hadn’t been happening for a while, but started up a couple of days ago.  The same song streams from my laptop with no problem.I know that there are a lot of issues with Youtube music, but this one is becoming a showstopper.Diagnostic: 767899802Also, please, please, please, do not tell me that the problem is my wifi or internet connection.  It is not.  This literally only happens when I stream Youtube music through Sonos.  Other services through Sonos are fine, and streaming directly through Youtube music via web browser is also fine. 

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S
3 years ago
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c881238Contributor I
posted in Controllers and Music services
GA plays podcasts on only one in pair

I recently setup a pair of sonos with One & One SL. The google assistant works well for playing music (from Spotify) on both speakers. However, when I try to use GA to play podcasts (from Google’s podcasts) it only plays on One. Anyway to make it play podcasts on both speakers?

3
J
3 years ago
nleeder
nleederContributor I
asked in Controllers and Music services
Paired Sonos One not connecting to AirPlay

Hello - I have a Sonos One and a Sonos One SL paired in my kitchen and I would like to use them with Apple Airplay.  Apple Airplay seems them, but has never been able to connect - return error message “AirPlay - Unable to connect to “Kitchen””.Everything seems up to date, so I stuck for a solution 

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Paul A
3 years ago
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CrazyDiamond777Contributor I
posted in Controllers and Music services
AirPlay?

Simple issue, I hope. My iPhone cannot see my Sonos speakers anymore via Airplay. Just updated to the latest iOS, but so did the rest of my family and they're not having the same issue. Worked forever. Doesn’t now.

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C
3 years ago
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squallContributor I
asked in Controllers and Music services
Can't connect error message when try to play from Music Library on MacBook PRO w/ Big Sur

When I try to play music from my music library I get the “unable to play because computer can’t find the server message.”  And the pathway to the specific song - which Sonos can’t find - is the pathway from my old computer that I got rid of about 18 months ago.  I was able to play music from my library until recently - I cannot remember if the change happened after I upgraded to Big Sur or not.  Any advice?Facts:  My Music Library is on my Mac.  I have removed the old music folder in the Sonos settings which had been carried over from before the upgrade and have installed the new music folder.  I have also uninstalled the Sonos controller - S1 since i have an old speaker - and reinstalled it to see if that would shake things up.  Again, even though I have installed my new music folder for some reason Sonos still searches for the old pathway when I click on a song.  There is no firewall on.  File Sharing is not checked.   And I access the Sonos speaker over wireless but not my library. 

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S
3 years ago
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wumboContributor I
asked in Controllers and Music services
Trouble using Airplay from MacBook Pro

I just got my Sonos Beam set up and it’s been playing music great from my iPhone, iPad, and just from the Sonos itself after setting up a voice assistant. However, I’ve run into a problem with my 2016 MacBook Pro. Whenever I Airplay computer audio to the Beam, it looks like everything is working correctly: the Sonos app even displays the correct Youtube video name. But there is no sound coming out of the speaker itself.I wanted to listen to songs on YouTube using Airplay from my computer. Any idea why this might not be working? I’ve tried the standard troubleshooting process (restarting the speaker, computer, and router) But so far still nothing. Any help would be appreciated

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Annazel S
3 years ago
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ramecklerAvid Contributor I
asked in Controllers and Music services
Playing iTunes playlists through Sonos

Hello, I am trying to play my iTunes playlists through Sonos but cannot see them.I have followed all the steps:in Settings / Manage music library, I have added the folder where iTunes music library lives - I can see all the songs/artists/albums fine in Sonos. I have exported each playlist in XLM format from iTunes and saved them in the same folder as above. I have Updated the Music library to ensure all changes are indexed.After all this when I go to Music Library / Imported playlists - there is still no selection available. What am I missing? Thanks. 

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Paul A
3 years ago
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Kwmuel5Contributor I
posted in Controllers and Music services
Playing different song than selected

Hi, when I search for a specific song and selected it Sonos plays a different wrong song. Help please

2
106rallye
3 years ago
G
gregbillingtonContributor I
posted in Controllers and Music services
Music Stops after an hour+

Sonos stops playing JazzGrove music after about an hour or two. Have to open ap and hit play button and music play will resume

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Mark P
3 years ago
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_MPContributor I
asked in Controllers and Music services
KISS - Kiss Garage and Dance not working

I’ve been using the KISS service for a couple years now, but for the last few weeks it only lets me stream Kiss, Kisstory and Kiss Fresh. It won’t stream Kiss Fresh, Garage or Dance anymore.The stations appear in the list but as soon as I hit play nothing happens. I also have the dedicated Kiss app on my phone and that plays all the stations with no problems... but would love to start paying them through Sonos again. Any ideas?

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Annazel S
3 years ago
S
Sir CalContributor I
asked in Controllers and Music services
"The computer refused to let Sonos connect to it" etc. On Macbook Pro

Recently purchased a new Macbook M1 (2020) with Big Sur OS. I’m now unable add my music library that sits in my Music folder and another music folder on my external hard drive.I get the messages “computer refused to let Sonos connect to it” and sometimes a message saying it cannot find my computer.I have tried EVERYTHING including:Enabled file sharing - adding/ticking the relevant folders in System Preferences Shortened/change computer name - making sure it matches the name in network settings Checked if approved as an incoming connection in firewall settings Checked if added in Full Disk Access and Accessibility within the Privacy options Was on the phone with customer service for a good hour+ to no help.Are Sonos speakers currently not compatible with Big Sur/Apple M1 issue?? 

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S
3 years ago
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Big AuraContributor I
asked in Controllers and Music services
S1 Android App crashes every time I search in "stations"

Hi - recently I’ve had this issue - every time I search for a radio station and click on “stations” to refine the search, the app crashes.  I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.I’m using the S1 app, a Samsung S20, and have the following services installed:Sonos RadioAmazon MusicRadio Paradise extensionTuneIn Radio thanks

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S
3 years ago
T
Timpan1Enthusiast I
posted in Controllers and Music services
YouTube Music - not amused

I have just transferred my personal music library from Google Play Music to YouTube Music. After adding YouTube Music to my Sonos app I was horrified to find that I can no longer play my personal music library unless I am prepared to use the ‘Premium’ version of YouTube music. What is going on here and who’s responsible? I had no problem playing music from my personal music library from Google Play Music on my Sonos. 

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R
3 years ago
O
overdrevContributor I
posted in Controllers and Music services
Error message "unable to play 'title of radio station" - the song is not encoded correctly"

 Error message "unable to play 'title of radio station" - the song is not encoded correctly" Appeared this morning,  on all TuneIn stations.Other services work fine. (Spotify, global ) Have restarted and messed around with variousCan play TuneIn using same account logon on their IPAD appIdeas ?Thanks !

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O
3 years ago
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Bill_22Trending Lyricist I
asked in Controllers and Music services
Sonos won't connect to a folder on my Mac since I upgraded to Big Sur

I just upgraded my Macbook Pro to Big Sur, and now everything in my Downloads folder no longer shows up in my Sonos Music Library. I deleted and readded my Downloads folder but it’s not actually adding any of the music within it. I followed the steps here to no avail:https://support.sonos.com/s/article/2401  

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buzz
3 years ago
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User197428Contributor I
asked in Controllers and Music services
Apple Music - uploaded tracks problem

I’ve added Apple Music to the Music services in the Sonos app but in some headings in My Music such as albums I get the dreaded message “we’ve run into a problem”. This is for my own Music that I’ve downloaded to Apple Music. Strangely most songs show under Songs, with some greyed out, but no albums show and I get the error message.  Playlists direct from Apple Music display and play ok. I’ve tried re-authorising Apple Music, removing it and restarting the iPhone as per other posts on this. None works. I’ve contacted both Sonos and Apple. Each blames the other and can’t offer a solution. It happens on all devices - iOS, macOS and Windows.  Has anyone got any other solutions please? Thanks

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Simon B
3 years ago
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thetimeofday591Contributor I
asked in Controllers and Music services
Audible not working with Sonos

A week ago I was able to connect my audible app to Sonos perfectly fine. now there is no little speaker icon that allows you to connect to devices and then select your Sonos speaker. Instead all I see is a little car icon to pop up the driving mode for the audible app. I am running the most current versions of both Sonos and audible. Any input on how to fix this would be greatly appreciated.

3
S
3 years ago
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RRodell311970Contributor I
asked in Controllers and Music services
Network Bandwidth Insufficient to maintain playback buff. Nothing NEW!!!

Suddenly, this just started happening.All speakers are wireless.  I am connected to a WiFi Matrix (Orbi).The external connection is awesome.The internal connection hasn’t changed - no new devices.I am at a complete loss as to how to debug.  I can’t change the SonosNet channel.I also don’t know how to change the Sonos WiFi channel.The TV works to the Playbar and then to Play:1 / Subs.It is just internet playback… I am running Sonos2. I have googled the forum and didn’t find any recent reasons for this to happen.  Or the ability to debug.

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R
3 years ago
T
tjtCollaborator I
asked in Controllers and Music services
BBC Podcasts will not play on Sonos using Spotify App

Hi, I have discussed with Spotify the fact that you cannot play Spotify provided BBC Podcasts on Sonos speakers. All other podcasts I have tried to play from Spotify work no problem, but with BBC podcasts all Sonos devices are greyed out. This is not unique to me or to Sonos it seems (see the discussion here).Spotify has said they are working the issue, I wondered if Sonos was aware?Is this the BBC controlling where their content is played again, even though this content has been licensed by Spotify?

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T
3 years ago
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