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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,674 Topics
  • 53,036 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7674 Topics
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PeteG101Avid Contributor I
asked in Controllers and Music services
App Rollback

Clearly, the support staff are extremely busy - presumably fielding queries regarding the new updated app.Certainly, I can’t get through to them.So, I’ll ask this question here:Has anyone heard mention of rolling back the app to the previous version?Has anyone asked?What was the response?Thanks.

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5 months ago
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FM1Avid Contributor I
asked in Controllers and Music services
Bug in Sound modifications with app may 2024

When I try to change the Sound, the system randomly only select part of the grouped rooms.. Not very well tested your new app.. 

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4 months ago
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foiegrasContributor I
posted in Controllers and Music services
New update bricked everything

I must say, I’m thoroughly impressed with the innovative approach you’ve taken with your product. It’s not every day that you find a product where the main feature is a decorative piece rather than functional. Who needs music from a music system anyway? The app and the array of unusable features and services are a joy to behold. And let’s not forget this isn't a new norm for SONOS, but how you choose to do business. What SONOS has turned into sparks joy throughout - look how that stock price has performed YTD. Bravo to the company leadership on such a multifaceted masterpiece of a company you lead. Losers. 

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5 months ago
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Lloyd74Contributor I
asked in Controllers and Music services
Soundcloud content missing

When using SoundCloud by itself, I see dozens of songs under the artist. But when using Sobos and accessing the same 'followed' artist via Sonos, no songs for the artist appear. This problem appeared with the Sonos update around April/May 2024. Previously saw all the songs for SoundCloud artist when accessed thru Sonos. Anyone had any success resolving this?

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4 months ago
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ossie195Contributor I
posted in Controllers and Music services
New Sonos App - my home system not recognized

What in the world SONOs!the new app auto downloaded and now does not recognize my entire SONOs system!Fix this. also....i can no longer see or attach my home library from my NAS.  WHY??

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4 months ago
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UnCagedContributor I
asked in Controllers and Music services
New App

Worst timing ever, tried to add ERA 300s as rear surrounds to a ARC and 2 Gen 3 subs, removed my 1 SLs, system won’t recognize them. I have family  arriving for week and my system is all jacked up. I reset the ARC, 2 subs, 4 1Sls and the 2 era 300s, added them with great difficulty, but they want a update then say they can’t connect to my WIFI even when they are next to router. Will the S1 app work? I found it on google play for android.

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4 months ago
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Arne1997Contributor I
asked in Controllers and Music services
Sonos playlists

I don t find my Sonos playlists anymore after update app on ipad

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4 months ago
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PBonneContributor I
asked in Controllers and Music services
Telmore musik doesn't work after update

After newest update we cannot use Telmore anymore, it doesn't exist, it says.We cannot find it in the selection despite we have set the profil to Denmark and Danish language. How can we fix it?

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4 months ago
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CorleyContributor I
posted in Controllers and Music services
updated app

Updated to the new app, what a disaster, keeps dropping songs, if I adjust the volume in the app  it the volume cuts out and sometimes doesn’t come back. Songs are playing but they are not showing they are playing. WTF Sonos! If I try and do multiple rooms together, forget it. So hard to navigate around, old app was much easier,  even to use through the Spotify app sucks now, tried to call support but 80 minute wait, what’s that tell you

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4 months ago
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Zipper2210Contributor I
asked in Controllers and Music services
playing music on new app

How do I play music with the new sonos app

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4 months ago
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EzwebbyContributor I
asked in Controllers and Music services
newest software wont advance as it wint update.

Sonos upgraded to the latest s1s2 and the separate Sonos app and now it's saying it needs an update and then it comes back with an error and that's all you can do it says to reboot your router done that it says to reboot your phone done that done everything it says to do and it still won't update so does anybody have a link to the older software the software that was in existence say 3 weeks ago I'll install it manually and go back to the original software until they figure it all out  

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4 months ago
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FILIBAOContributor II
posted in Controllers and Music services
CHE FIGURA DI MERDA!!!

Ho investito tempo e denaro nel corso degli anni per ottenere un sistema completo e affidabile. Purtroppo gli ultimi anni sono stati deludenti, come i nuovi prodotti proposti.L’azienda sta perdendo la guida e la filosofia iniziale, creando prodotti sempre più accattivanti, ma sempre più scadenti ed aggiornamenti volti a migliorare lapparenza piuttosto che le funzionalità!la mia delusione è totale e credo che rivenderò tutto il mio sistema di 10 componenti per trovare una nuova soluzione!Consiglio al CEO di cambiare mestiere o di fare un bagno di Umiltà! daltronde il successo da alla testa!!!SHAME ON YOU! I want my money back! Moderator Edit - Translation by Google:I have invested time and money over the years to obtain a complete and reliable system. Unfortunately, the last few years have been disappointing, as have the new products offered.The company is losing its initial guidance and philosophy, creating increasingly attractive, but increasingly shoddy products and updates aimed at

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4 months ago
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ABfaroutguys22Contributor I
asked in Controllers and Music services
New app update sux!

This new app is terrible. It is so unintuitive. I can’t use it. Please reverse the update.  

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4 months ago
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ctrunningmanContributor I
asked in Controllers and Music services
Worst user experience ever!

New S2 App is Horrible! What were you thinking? This launch could not have been fully baked. How did you allow this to happen? So you crash and burn the launch then go run and hide? Very weak, so disappointing. Here’s a thought, fix it, like STAT. 

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4 months ago
RXnet
RXnetContributor II
posted in Controllers and Music services
Activez le bluetooth pour permettre à "sonos" de se connecter aux accessoires - Activate bluetooth to allow "sonos" to connect to accessories.

Depuis l'installation de la nouvelle version de l'application sur Iphone (Version 80.00.04), j'ai cette alerte à chaque fois que j'ouvre l'application! : "Activez le bluetooth pour permettre à "sonos" de se connecter aux accessoires." Je n'ai pas de périphériques bluetooth et je n'active donc pas le bluetooth sur mon téléphone. Cela me permet également d'économiser de la batterie et cette alerte est vraiment pénible!Plus d'accès à ma liste de lecture: L'application m'indique: "La liste est vide".Plus d'alarme, plus de réglage du volume avec les boutons du téléphone...Je n'ai pas trouvé non plus comment mettre à jour la "bibliothèque musicale"...Impossible de réinstaller l'ancienne version!Merci à SONOS de résoudre rapidement ces problèmes! ------------------------------------------------------------------------------------------Since installing the new version of the application on Iphone (Version 80.00.04), I have this alert every time I open the application! : "Activate bluetooth to

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RXnet
4 months ago
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dorianwhyContributor I
asked in Controllers and Music services
assistant vocal

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4 months ago
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BrokenalContributor I
asked in Controllers and Music services
Carátulas

En la nueva app no aparecen las carátulas de las canciones  Moderator Edit - Translation by Google:The song covers do not appear in the new app

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4 months ago
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Andy_80Contributor I
asked in Controllers and Music services
New App

New App refusing to find my products Not Connected message everytime.Spoke to the Sonos help desk They got me to reset my network connection on my iPhone. This worked but now the only way to get the app working is to turn off the network connection on my phone and turn it back on.Old ‘brown’app working perfectly on another phone. Ditto the old app on my iMac.I’ve resorted to using a third party app which works first time .

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4 months ago
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RichardUKContributor I
asked in Controllers and Music services
New App just killed my system on IMac Iphone and IPad

As of 11th May 2024 - My system has just stopped working on all 3 of my devises which must be to do with the App update ? cant update the App on my iMac Cant play music any music on my iPhone and iPad - whats going on?

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4 months ago
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LaineyBContributor I
asked in Controllers and Music services
wont play my radio stations

After yesterday's update, I cannot play any if my usual radio stations

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4 months ago
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Milanese ImbruttitoContributor I
asked in Controllers and Music services
NEW APP and problem to add songs to my Tidal playlist

in the new app it seems that it is not possible to add directly songs to my Tidal/Spotify app. And also it si not possible to create new playlist in my Tidal/Spotify app. With the old app it was veru eady to do this. Please help.

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4 months ago
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DhellaContributor I
asked in Controllers and Music services
BBC sounds

Cannot get the BBC sounds service to appear as available to me. I am based in uk? Is this something to do with the new app? 

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4 months ago
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syafiqContributor I
asked in Controllers and Music services
Sonos app

Previously, when I first received my beam and installed, the app is able to detect and do an update. Now the app could not detect my device anymore for future updates. Anyone have this issue?

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4 months ago
Asgorath
AsgorathChromatic Producer I
posted in Controllers and Music services
new app and roam cause roam to be seen as 'playing' all the time

Yet another bug in this new worthless app: when the roam is charging it is constantly seen as ‘playing’ in the background. Meaning if I listen to music in another room on other devices it keeps suggesting the charging roam as the device to send music too / play music on / connect rooms too (this need to deselect playing rooms to not join them is a massive irritating bug in a family setting!).The roam doesnt say its playing in the app. But other devices connected to it do see it as playing. As a home assistant user HA shows it playing and triggers its automations and dashboards on it. While no music actually playing on it. also explains why the battery is draining so fast probably seen the new app. It keeps the roam alive in a state of playing without playing music.. 

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Asgorath
4 months ago
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Blighty71Contributor I
asked in Controllers and Music services
Sonos New App “Android”

I’ve just updated Sonos App on my wife’s Android phone. I’ve been reading other community comments, where people mentioned they experienced issues. After 30 minutes of playing around with settings (on phone), managed to get Android phone updated. All I’d say to anyone installing new App, ensure;your phone is on same WiFi network as Sonos controller your phone has latest version of operating firmware have patience whilst performing necessary updates (it takes time to finalise settings)Hope this feedback is useful?

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4 months ago
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