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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,126 Topics
  • 51,275 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7126 Topics
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POG2023Avid Contributor I
asked in Controllers and Music services
Unable to switch radio channels

Unable to switch between radio stations using new App.  Also no control of volume or ability to mute radio station. The faults with this app appear to innumerable. It could not have been properly tested prior to release. 

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3 months ago
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SCChar123Contributor I
asked in Controllers and Music services
recent app upgrade - now cannot find speakers

Since downloading the updated app, it doesn’t find any of the four speakers I have around the house so I can’t use the app.i can play through Spotify sometimes. does anyone else have this problem? I’m so annoyed as these speakers aren’t cheap and the sonos connection to wifi has always been patchy anyway. They need to do better! 

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3 months ago
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IwannaHumpalotContributor I
asked in Controllers and Music services
The new app - it is embarrassing

It's downright embarrassing how bad the new app is. If I play on one speaker and want to activate more speakers, it fails every single time, and suddenly the speaker I wanted to add can start playing something else (music that has been played before) If I want to add a favorite radio station, where I have 3 right now and want to add a 4th, can't. It feels like a director's decision has been made that Sonos will have a new app and the developers have been given an end date when the app would be ready, but as we can see it is anything but finished. We as Sonos users who have spent probably quite a lot of money to have a premium experience, now get to experience something completely different. Isn't it better to withdraw this update, fix the problems and launch it again.

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3 months ago
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ReochiefContributor I
asked in Controllers and Music services
changing the music playing on my speakers

I have been successful getting my play1 to play a Pandora station. I am frustrated by the fact that I cannot figure out how to get a different pandora Station to play. Nothing I do seems to give me the capability to change the station!!

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3 months ago
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WadawgfanContributor I
asked in Controllers and Music services
Can't add Amazon music to Sonos

Had to do a factory reset on my Sonos system (Sonos One and Connect). I have added back all my streaming services successfully, except Amazon music. When I try to add Amazon, every time I select the Authorize button, it takes me to Ticket Master, not Amazon music. Has anyone else had this issue?

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3 months ago
MartinR532
MartinR532Contributor I
posted in Controllers and Music services
Updated Sonos App... What a Fail!

Apologies if this appears as me adding more of the same to this thread, but I feel I that need to as Sonos’ latest app update has ruined something that has been working for me for years. Maybe an increasing number of people posting here will help encourage Sonos to fix the diabolical situation they have created – and quickly.The number of gripes I have with latest update to the app, either on my Samsung phone or Samsung tablet, continues to grow by the day…. So - in no particular order:Most times I open the app I am confronted with the message ‘No Products Found’ and inviting me to go to ‘System Setting’ – even if music is already playing! This greeting may stay on the screen for just a few seconds or indefinitely, but generally seems to be approx. 10seconds. This delay means the app is nowhere near as interactive as it needs to be. It’s quite frustrating.The volume sliders are jerky, indistinct and unresponsive making it very difficult to adjust the volume of devices in individual roo

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MartinR532
3 months ago
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Totall6Contributor I
asked in Controllers and Music services
bass adjustments - Sonos Arc

How can I adjust the base on my arc?

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3 months ago
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PsmallriContributor I
posted in Controllers and Music services
New iOS App is Pants

Can we have the old version back, this update is worse than anything I have ever experienced. How did it get through any QA process?

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3 months ago
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DPS1Contributor I
asked in Controllers and Music services
Sonos connect amp gen 2

My sonos connect amp works perfectly with my record deck but it will not pair/connect with any of the rest of my sonos units all it keeps saying is “unable to connect Try again later

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3 months ago
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JParentyContributor I
asked in Controllers and Music services
New SONOS software on IOS

I uploaded the new SONOS app on my IOS mobile for my Play-1 system (2 paired in stereo mode).If it is possible to find back my favorites albums in the Qobuz streaming links, it is impossible to find back my personal playlists. How can I have them under the Qobuz button ?Thanks,

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3 months ago
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WoodsydeContributor I
asked in Controllers and Music services
Cannot get from tv to audio with new Sonos app!

My Sonos system was connected to my tv when I updated the new Sonos app.  Now I cannot clear it from tv to audio, so only have access to Sonos Radio offerings, with my saved audio library unavailable!.  Before It automatically changed from tv to audio after about 10 minutes, or I could force the change.

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3 months ago
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Good tuneContributor I
asked in Controllers and Music services
since last app update terrible. simply dont work my spotify

Please, escalate this to the company. Since las app updtae the sync is the worst ever. Spotify hardly is able to reproduce any song at all. I got 5 of the older sonos speakers.

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3 months ago
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sieboldContributor I
asked in Controllers and Music services
play Deezer in new app

Using Deezer, how do I get “Top Songs” of a specific band to play song after song, move down the list?

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3 months ago
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Radek V.Contributor I
asked in Controllers and Music services
Sonos Move 2 - cant add in Sonos App

I cant add new Sonos Move 2. I understand that it is due to the new app version. So I found and installed the older one. But when I started to install - it is asking me to install the new update. And I cant switch it off. Can you help? … Android. 

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3 months ago
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sethmilkContributor II
asked in Controllers and Music services
Here we go again?

The desktop controller literally cut off the music I was playing to force an update. Update hangs on “getting started” for 20 minutes.Now I can’t listen to anything.#firepatrickspence

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3 months ago
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LeckerContributor I
asked in Controllers and Music services
about your system

I’ve recently done an update..in the about your system section the playbar,both play 1’s and sub are showing but the signal boost isn’t?..it used to show before..any suggestions?..

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3 months ago
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LEDRUContributor I
asked in Controllers and Music services
accès radio

Je ne peux à nouveau plus accéder à mes radio du groupe radio France.Serve assistance téléphone totalement inaccessible. Moderator edit:Google Translate- I can no longer access my radios from the France radio group again.Serve telephone assistance completely inaccessible.

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3 months ago
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Nick BrightContributor I
asked in Controllers and Music services
Era 100

Hi. I am having trouble connecting my Era 100 to my WiFi & mobile

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3 months ago
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JohnS123Contributor I
asked in Controllers and Music services
Move has de-registered and wont re-register

Hi community,So have had a sonos system using the S1 app for approx 10 years: absolutely brilliant. However, have recently got a Move, ditched the play 5 and bridge that was preventing me using the s2 controller and it has all got difficult. Short version is I used S1 app to remove play 5 and bridge. I got a message to say bridge didn’t remove but it had disappeared from system. Move to the new app, very clunky but worked. Tried to add the move, didn’t work. Looking on forums I reckon it was due to ghost bridge. Tried again next day, all worked - delighted! However now a week further on and app now tells me move not registered. Got through the process and doesn’t work. Tried all the suggested tips, unplugging products, router, resetting app etc. App tells me I have play 1, play 3 and playbar on system. However logging in via browser I also see my old bridge. Where do I go from here?!

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3 months ago
aweblo
awebloContributor I
asked in Controllers and Music services
Añadir otra red Sonos

Hola,He sustituido (plan renove) mi barra antigua playbar por una Arc, he decido usar la Playbar en otra casa añadiendo un nuevo boost. Con mi usuario existente y conectado a la nueva red Wifi intento configurar un sistema nuevo pero soy incapaz de añadir el boost y la barra. ¿Debo crear una nueva cuenta¿ ¿puedo reutilizar la barra que he actualizado haciendo uso del descuento por renovación de Sonos¿ Gracias de antemano Moderator edit:Google Translate- Hello,I have replaced (renew plan) my old playbar with an Arc, I have decided to use the Playbar in another house by adding a new boost. With my existing user and connected to the new Wifi network I try to configure a new system but I am unable to add the boost and the bar. Should I create a new account? Can I reuse the bar that I upgraded using the Sonos renewal discount? Thanks in advance

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aweblo
3 months ago
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DMath16Contributor I
asked in Controllers and Music services
New app update / Amazon music issues

I ran the new app update on my iPhone and now my favorite Amazon playlist will only load in 100 songs. I still have the old app on my iPad and all my songs play with no issue. How can I make all my Amazon songs play in the new app? 

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3 months ago
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KevH79Contributor I
asked in Controllers and Music services
Whats playing next - or even playing now?

I'm 10 songs into a Spotify playlist, the  Sonos app refuses to let me see whats playing next or on the list at all.  The display has been stuck on the 2nd song, about 2 mins in.It goes like this…"Ooo, this is a good song, what is it" says the wife"Let me check" says I"No chance, you're not allowed to know that information" say Sonos App!

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3 months ago
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jkochContributor I
posted in Controllers and Music services
Forced upgrade forced me out of Sonos program on my old Windows 7 computer

the last forced upgrade does not work on Windows 7.  This old PC is just for running my music library and has worked up until now.  Then Sonos forces an upgrade and without warning I now have a useless system that will not play my music library.  

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3 months ago
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Matt100000Contributor I
asked in Controllers and Music services
music service

Sonos is terrible.  After 5 years it couldn't find my speaker, now I can't connect youtube music.  It just says no content.  Cust setv hold time has been over an hour all day.  

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3 months ago
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exit106Avid Contributor III
asked in Controllers and Music services
I don’t want to upgrade but some speakers wont work saying i need an upgrade

Hearing all the issues with the latest release and so don’t want to upgrade my system running 16.2, but my Sonos 5 v II needs to be upgraded to 16.2 from 16.1 for it to be part of my system. How to I to this without upgrading to the latest software.thx

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3 months ago
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