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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,656 Topics
  • 52,913 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7656 Topics
1
1_KapuContributor I
posted in Controllers and Music services
Meine Erfahrung mit Sonos

Führt wahrscheinlich zu nichts?Funktioniert das denn mal? Irgendwann? Man gibt ein Heidengeld für Sonos aus und man ärgert sich nur! Wenn es denn mal läuft hört es ja a schon sehr gut an Erst denkt man es liegt wo anders dran, W lan Einstellungen etc was weiß ich. Anbieter gewechselt, zig Router getauscht und gewechselt. Dann läuft in der Küche die Mikrowelle und Zack Aussetzer. Das WLAN und Mikrowelle sich stören, kann ja passieren. Nach dem Update funktioniert es seltsamerweise. Wahrscheinlich zufällig. Dann möchte man (ich) Stereo hören also 2 von den Dingern. Es läuft Musik und irgendwann fällt Mal ein Kanal aus. Nicht immer derselbe. Oder bei Gruppenbetrieb ist irgend eine oder andere nicht mehr dabei. Wieder dazu holen mit ach und Krach. Hindern sich die Streaming Dienste oder sind die nicht kompatibel. Wenn die Quelle per HDMI zur Arc kommt OK läuft es flüssig. Möchte aber nicht ständig die Glotze dafür anlassen, es sollte ja auch anders gehen, was l irgendwie nicht funktioniert

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Airgetlam
1 month ago
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gsrbobAvid Contributor II
asked in Controllers and Music services
Unable to adjust settings Era 300

Anyone else experiencing problems with settings adjustment on Era 300?More specifically, eq settings / volume limit / amazon alexa voice settings (wake word chime) / & bluetooth idle auto-disconnect.I try to make these adjustments and they do nothing as far as eq settings go and amazon alexa settings don’t stick either. I have already tried a network reset, Era 300 factory reset, and tried all 3 SonosNet channels with no luck. I would have also tried hardwiring the network connection but unfortunately the Era 300 does not have an ethernet connection.  i already submitted a system diagnostic ahead of time so I can try and contact tech support when they are available. 

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G
14 days ago
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cwmanContributor I
asked in Controllers and Music services
iOS App does not show all albums from artist from Apple Music

Hello,we had that issue already with the old app, but there we saw a lot more.With the new iOS-App, I can only see round about 30 Albums instead of 230. And it is not possible to sort them in a correct order.The artist is from Apple Music.Why is the list filtered by Sonos? I would expect the same result in the Sonos app and in the Apple Music app.Best RegardsChristian

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C
1 month ago
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BearmonkeyContributor I
posted in Controllers and Music services
Brand New Arc & Sub (Gen 3) - Cannot Tune with Trueplay

I can’t tune my brand new Arc and gen 3 sub with Trueplay because the app gets stuck on the “turn your phone around and point it at your TV at eye level” screen; the Continue button does nothing.  Because of this, my new system sounds hollow and awful.  I have heard that the new app released earlier this year in May is the culprit.  I have tried restarting my iPhone 14 Pro Max, and deleting and reinstalling the app.  I thought maybe I could get around this issue on my iPad Pro but I can’t even get get passed the license agreements screen, even after reading everything, the Accept button will not allow me to proceed.   This app seems fundamentally broken.  Does anyone know of any work arounds to get Trueplay working so I can enjoy the system that I paid nearly two grand for? I was really excited about finally getting a Sonos system for my setup, but unfortunately this debacle is making me want to take everything back to Costco and get something else.

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B
1 month ago
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SwanersonContributor I
posted in Controllers and Music services
Sonos is unable to access our Soundtrack account...

We’ve run Soundtrack on our Sonos system here at the brewery succesfully here for a number of years and now we are unable to access our Soundtrack account. Waited on hold 15 minutes and once I finally got connected to a human being I got cut-off and disconnected after giving him my diagnostics file number. On hold again now, not a happy guy. Anybody got any advice to offer?

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controlav
1 month ago
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LypheAvid Contributor I
posted in Controllers and Music services
Main VOLUME slider - Needs to be bigger and more responsive

I’ve mostly made my peace now with the new app, and I like a lot of it.  That said, my main issue remaining is the lack of responsiveness on the main volume slider when on the main app page (ie. single slider at bottom).  I don’t have huge hands, so it’s not like I’m a giant trying to use it … but even so, it’s the only slider of any app I can think of that I can never get to move immediately, without finding that exact sweet spot.  Feel like an easy fix would be a slightly wider (ie. height) sizing, so it is easy to grab and move.Cheers!

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almazri
28 days ago
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ecamozContributor I
posted in Controllers and Music services
Feature Request: Play and add to queue option for entire folders within music library

Dear Sonos App Dev Team,please add the feature to the Sonos app to play and add to queue all songs contained within a folder of the music library. This feature gives massive flexibility and was already included in the app version before the changes of May 2024.Please fix it, 4 months have passed since you killed this feature without reason.Best,Elias  

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Corry P
29 days ago
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Gouldy8Contributor I
asked in Controllers and Music services
updates

Since the updates I have two massive issues now, firstly I can only play one speaker at a time. I have 4 speakers in 4 rooms and we could all listen to whatever we wanted but now only one song can be played on one or if they are grouped together, I use Spotify, anyone have the same issue or know how to fix it? Second, playlists, you cannot edit playlists anymore (or at least I can't) I find the playlist so laggy now as well. I'm thinking of ditching the Sonos speakers as the updates have ruined them

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Airgetlam
2 months ago
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opurgonContributor I
asked in Controllers and Music services
Bibliothéque Musicale

Malgré plusieurs tentatives et en suivaant scrupuleusement les instructions, ma bibliothéque musicale n’apparit toujours pas. Aucun message, aucun avertissement . Tout à disparu depuis version S2. 

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Airgetlam
1 month ago
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dominicboeckContributor I
asked in Controllers and Music services
Apple Music

Why is Apple Music so unstable when streaming through Sonos? 

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R
1 month ago
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Jokke59Contributor I
asked in Controllers and Music services
Alarms disappeared again.

Hi,I just noticed that the Alarms again disappeared from the Android app. Also the App version can't be displayed anymore. To me this is not an improvement. When can we see again a stable reliable app?Thank you.

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J
2 months ago
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CL70Contributor I
posted in Controllers and Music services
Sonos App and Amazon Music My Music Artists Listing

When using the Sonos App to stream Amazon Music, the Artists listing in My Music is incomplete. I can only access artists up to the letter P. The list beyond that point is truncated. I had read a previous thread here indicating that Amazon Music applies a container size limit of 500 items. This seems to imply that the truncation of my list is a condition imposed by Amazon. I take issue with this answer, since my Bose app contains the complete Amazon Music artist listing, and continues to readily follow my expansion of that list with no issues when I add new artists. Why not the Sonos app, as well? The previously suggested workaround of using the Amazon Music search function in the Sonos app is cumbersome and time consuming. It is far easier to scan through my private list to select files to play than to perform a search from memory. Why even use a selection list, if only half of my artist selections are readily available, and the other half I must recall from memory and then use a sear

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14 days ago
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aSaapContributor I
posted in Controllers and Music services
You have to be effing kidding me....

So - this arrives in my inbox:  The absolute gall.Sonos want me to spend more money with them while their absolute crap new App means my current product is unusable.Words fall me.  

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A
4 months ago
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Kwik-E-MartContributor III
asked in Controllers and Music services
Sonos keeps losing tracks from my Itunes library

HiA couple of days ago I noticed that the queue in Sonos was saying I only had about 9500 tracks when there should be about 12500.  I’ve had a look through and whole albums that used to be in there and played absolutely fine are no longer showing - they’ve just disappeared although they’re still in Itunes?  I’ve uninstalled my Library from Sonos and added it again and now I’ve lost even more, about another 200 tracks????  I have a Windows laptop and the library is on my C Drive - no changes have been made to it.  I’m absolutely baffled, any advice would be gratefully accepted as this is driving me mad. 

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James L.
3 years ago
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EgertgeContributor I
asked in Controllers and Music services
can no longer find podcast on 18.04

up until a few days ago, I was using Sonos s2 v16.1 with the classic search on an iPad.  I’ve since upgraded to 18.04.  now, I can no longer find the podcast on Amazon that I was looking for.  can you tell me how to find the “Playing with Fire” (radio 1100 am WHLI) podcast?   alternatively, is there a way to use classic search on 18.04?  or, lacking that, is there a way to back to sonos 16.1? 

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J
4 months ago
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hughleeContributor I
posted in Controllers and Music services
Soundcloud only shows the last 195 "like tracks" but I have over 400 - what is going gone?

For every additional track i “like”, Sonos drops one off at the end of the list so all I see are 195 but I ghave much more.On the Soundcloud app, I can see all my “liked” tracks.Any idea what this is all about?Thanks in advance,

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controlav
10 months ago
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mark bTrending Lyricist I
posted in Controllers and Music services
My cloud home

Hello peopleOn Sonos it has my cloud home in the top right hand corner spyglass how can I use this especially as I have a Western Digital my iCloud which I already use for Sonos for local hard driveSo therefore, I would like to use this to set up playlists in my cloud home and access them, but I don't know how to get into it to perform this taskThank you, Mark  

1
Jamie A
1 year ago
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Franz007Contributor I
posted in Controllers and Music services
SONOS app malfunctions

For a few versions, I have observed interruptions and slowness when refreshing the SONOS app. MMoreover, using the radio is just as painful (regular cutting of some radio stations with bonus advertising (Tune-in)!I previously used Deezer music streaming platform but I had to use another streaming platform because I had continuously sound cuts with Deezer on my 7 speakers... very very uncomfortable! After hearing many times that it was probably my Wi-Fi I specify that I am on ORBI Wi-Fi 6 with crazy speed, and I have SONOS Wi-Fi switch !So I find that the SONOS application is no longer of quality and is malfunctioning... yet I still love listening to SONOS sound!Dear SONOS developers can you take these findings into account? thank you

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buzz
10 months ago
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ohnltContributor I
asked in Controllers and Music services
How to connect Spotify to sonos from Ivory Coast

Hello, I would like to connect spotify to my sonos application but I can't find the application in the "add a service" search. However I managed to sync my soundcloud account.  Thank you for your help !

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Airgetlam
1 year ago
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MickSinContributor I
posted in Controllers and Music services
sonos update

I have updated my Sonos app and can now not access my personal music library, which was never previously a problem. What is Sonos doing to fix this?

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C
4 months ago
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micreyContributor I
asked in Controllers and Music services
L' app IDAGIO a bien été intégrée dans SONOS mais en Anglais ( l'utilisateur est français )

J’ai bien réussi à ajouter le  service IDAGIO dans l’app SONOS, mais voilà les menu sont en Anglais. Quand j’ai installé l’app IDAGIO dans mon Android  les menus sont en français .Est il possible d’avoir le menu du service IDAGIO dans SONOS mais en Français. Google Translate:I managed to add the IDAGIO service to the SONOS app, but the menus are in English. When I installed the IDAGIO app on my Android the menus are in French.

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Jamie A
1 year ago
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GLO YogaAvid Contributor III
posted in Controllers and Music services
A skipping issue so specific, there has to be a solution..

Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect

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Corry P
1 year ago
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GunnarBdotContributor I
asked in Controllers and Music services
When is connecting Sonos to google home going to be available in Portugal?

HiI have been googling this topic for years now and I see no change in the answers. No one that actually know has answered. Everyone just believes.I don’t care what the problem is but I want to know WHEN this is going to work? What is being done? It is even more frustrating that it works in one country that we live in but not Portugal.

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Airgetlam
1 year ago
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ShylocContributor I
asked in Controllers and Music services
Upgraded device on the website in error

Hi,  I hit upgrade on my recently purchased but used connect on the website in error. Now the device doesn’t show in my system. Can this be rolled back at all, its playing with my OCD. Thanks very much

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James L.
3 years ago
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Micky78955Contributor I
asked in Controllers and Music services
impossible de rajouter une enceinte

bonjourJe viens de faire la mise à jour d’IOS (18).Mon système SONOs persiste à me dire que mon systeme n’est pas à jour sur mon téléphone et refuse que je rajoute une nouvelle enceinte.J’ai désinstalle et réinstallé l’application, rien ne change.Est-ce que quelqu’un rencontre le même problème? Comment l’avez-vous résolu?Cdtmichel

1
Ken_Griffiths
7 months ago
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