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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,615 Topics
  • 52,493 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7615 Topics
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gilkesjmContributor I
posted in Controllers and Music services
apple music missing from search results

Hello, it appears the Apple Music search issue has resurfaced? Or am I the only one having this issue?

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L
2 years ago
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simonc66Contributor I
asked in Controllers and Music services
planet radio service missing

Hi,the planet radio service now needed to play many commercial radio stations (e.g. Absolute radio) is missing from my list of services. It is meant to be there as the planet radio website says it is what should be used for Sonos.My address country is set to the uk so I am at a loss. Can anyone help please.Thanks.

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2 years ago
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soundcastContributor I
asked in Controllers and Music services
impossible d'ajouter un titre deezer à une autre playlist existante

bonjour à tous ,je suis nouveau dans le monde sonos, utilisateur deezer depuis 13 ans,j’ai commencé par une sonos roam, histoire de tester avant d’équiper ma maison entière ( 10 one SL )je viens juste d’installer l’appli sonos, je suis surpris que l’on ne puisse pas ajouter un titre Deezer à l’une des mes nombreuses playlist existantes, j’ai seulement la possibilité d’ajouter un titre à “mes coups de cœurs “j’ai fait le meme constat sur Android auto il y a 4 ans, mais la je peux comprendre que c’est peut être pour  des raisons de sécurité routière ..est ce une volonté de sonos pour encourager les utilisateur  à basculer en doublon ces playlist Deezer, Spotify ou Amazon music sur l’environnement sonos ?est ce une politique de Deezer envers sonosen tout cas je trouve ça vraiment inconfortable, on se retrouve avec une playlist “coup de cœur “ qui sert de “fourre-tout” qu’il faut redispatcher dans un deuxième temps dans les différentes playlist Deezer .dans l’attente d’un retour éclairé su

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2 years ago
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constructionlawAvid Contributor I
asked in Controllers and Music services
Spotify played in car then randomly on sonos

I have had some issues where I had connected Spotify to Sonos the day before and when I played Spotify in the car via Bluetooth, the Sonos speaker then played what I was playing in the car even without connecting via Spotify connect the next day. This was annoying because I couldn't stop it in Spotify on my phone because Spotify on my phone wasn't playing at the time.  Anyone else had this issue?

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106rallye
2 years ago
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BEjosContributor I
asked in Controllers and Music services
Library update not working, alternative external library?

Hi,My current library is on a synology NAS.Somethimes i recieve rerror messages that the song / file is not found anymore.also i noticed that some added songs don’t show up in the sonos library. When i check the size of the music folder on the nas it has: 42.442 files.So this should be below the sonos limitation of 65.000 tracks. Alternative, what solutions are there to add a 2nd library to exceed the 65,000 track limit? in the past i tried setting up the Plex media server on the nas but that didn’t worked wel for me in DSM 6,x.. maybe it’s now better with DSM 7,x ?

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2 years ago
REBob
REBobContributor II
asked in Controllers and Music services
HD and UHD Markers Disappearing

I'm new to Amazon Music on my Sonos system. I've noticed that when I start music from the Sonos app the player shows an HD or UHD marker. However, after a couple hours of music the marker no longer appears on songs I know are HD or UHD. Anyone else notice this? Any thoughts on the cause? Solutions?

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Stanley_4
2 years ago
TomFr06
TomFr06Contributor I
asked in Controllers and Music services
Apple Music curated playlists search issue (English vs. localized)

I have the following issue:I found a curated playlist using Apple’s iOS “Music” app.Playlist is named “Club des années 80 : les indispensables” (my iPhone configured in French).Now I want to play it using Sonos iOS app, but the issue is that it won’t show when searching…After trying and trying (and trying...) I finally found out that:The playlist “Club des années 80 : les indispensables” also as an English name that’s “80’s Club Essentials” If I input the English name on the Sonos iOS app search box, I then get the “Club des années 80 : les indispensables” result offered.So, there’s somehow an issue in my Sonos iOS app: it will search only the English name of playlists but it will display results with the “local name” for the language the controller app is running  (i.e French on my iPhone (configured in French).Is this a bug? or can I configure somewhere the language used for searches?I’ve checked my iOS Sonos app preferences, there’s with French as primary language.(iOS 15.3 / Sonos

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controlav
2 years ago
REBob
REBobContributor II
posted in Controllers and Music services
Sonos Or Amazon Music App for HD/UHD?

I was told that in order to play Amazon Music in HD or UHD on my Sonos Beam/Ones system I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with AM playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal? I would much prefer to use the AM app since I'd be doing all my music searches and curating from that app.

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Ken_Griffiths
2 years ago
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HamiltkeContributor I
asked in Controllers and Music services
Unable to Browse Music error on Spotify

I am receiving the “Unable to Browse Music” Spotify error that has been written about and previously resolved.  I have no issues with my other music services. Spotify results are returned when using the general Sonos app search feature (i.e. when I search for music using the magnifying glass) but when I attempt to use the Spotify app located within Sonos to search for music, I repeatedly receive “Unable to Browse Music” message (I can’t see any of my playlists etc.).  This issue started occurring very recently and is the same whether I am accessing Sonos from my iphone or Mac.  I have deleted and added the native Spotify app again (and again) on both my iphone and my computer - I also deleted/re-added Spotify within the “services” section of the Sonos app on both my phone and my computer.  Spoke to Sonos tech support who was - per the usual - super helpful and patient but after a ~60 minute call, the issue persists.  Suggestions?

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Airgetlam
2 years ago
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Aymster11Contributor I
posted in Controllers and Music services
Apple Music playlists don't show up in Sonos app

Just switched streaming services and used SongShift to move my playlists from Spotify over to Apple Music. Now I am testing Sonos with Apple Music but after adding my account, my Playlists says No Selections Available.

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2 years ago
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Rancho99Contributor I
posted in Controllers and Music services
NAS Drive - Tracks play ok Music Library says Music Files Not Available when I try and update

Hi thereI have a NAS drive where I store my music files which has been working fine for years with Sonos.Recently when I add files to the NAS and thus want to Update the Music Library via the Desktop App I get a “Music Files not Found” error as if Sonos cannot see the drive or the path.But Sonos CAN see the drive because it can play existing music files in the library. I can see the drive and contents via Windows Explorer on the same laptop as I am running the Sonos Desktop from.Nothing has changed that I know of in the Sonos set up or firewall settings etc. I haven’t done any Firmware updates on the NAS drive and it’s not visible externally so I don’t think any external updates have happened automatically.Sonos Controller and Sonos Music Library are showing on the list of Windows Allowed Apps with the Domain, Public & Private boxes all checked,I tried removing and adding the drive via Sonos Settings - it cannot see it (although it CAN as it happily plays music from it!)Any help gr

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Airgetlam
2 years ago
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cmk305Contributor I
posted in Controllers and Music services
saut de piste en pleine lecture sur audible. qui peut aider?

saut de piste systematique en pleine lecture sur audible 2 a 3 minutes apres le demarrage. qui peut aider?

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S
2 years ago
REBob
REBobContributor II
asked in Controllers and Music services
New Amazon Music User. Error Trying To Use Sonos System...More

I just switched to Amazon Music from Spotify. When I try to play music to my Beam 1 / Ones setup I get a verbal error message. Music won't play. Music works fine using the Sonos app. Is there a setting I need to update to use AM directly? Second question: I was told that in order to play Amazon Music in HD or UHD I must use the Sonos app. True? When I play my music using the Sonos app I only see the HD/UHD notation sporadically, even with playlists of all HD/UHD songs. Occasionally I see the notation appear mid-song. Normal?

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REBob
2 years ago
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MikeE67Chromatic Producer I
asked in Controllers and Music services
Encoding error when playing songs

Hi.When I play songs on Amazon Music Unlimited I get the following encoding error messages (below):  I assume it is to do with my Internet connection even though I have a fibre optic connection rated at 150 Mbps. The only way I can get the songs to play without errors is to connect to my smartphone with my Sky Q digibox via Bluetooth.Has anyone got any idea of what is going on?Cheers. My system consists of a Sonos Arc soundbar and a Sonus Sub (Gen 3)

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2 years ago
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ChewbuckaTrending Lyricist I
posted in Controllers and Music services
Sonos making thousands of SMB3 connections to Synology

Not sure if anyone else is experiencing issues with Sonos Music Library and the Synology NAS becoming unresponsive or very sluggish, or with random speakers disappearing from the S2 app. I recently enabled the Music Library feature in Sonos (before the 13.4.1 update in Dec 2021 which introduced SMB3 support). At that time, I configured my Synology NAS to use SMB1 to allow the connection to work. I was on DSM Version: 7.0.1-42218 and running S2 13.3.2. Somewhere around 11/25/21, my Synology started going offline and become unresponsive. I was running a DS1517+ with 2GB of RAM and noticed that the SMB process was eating a lot more RAM than usual. Also, started seeing thousands of connections from the Sonos speakers, multiple times for each speaker. My Sonos updated to 13.4, but the issue still remained.I opened a case with Synology and they determined that the Sonos speakers were opening hundreds of connections per speaker and leaving the connections open. This was slowly draining the me

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B
1 year ago
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Zap220Contributor I
asked in Controllers and Music services
youtube sound levels

Please get this sorted out. We have been loyal sonos customers for ten years or so and add a new speaker annually. You must be able to keep youtube playing at the same level by now. I have faith that your brilliant techs can do it. Give it to us please!  Some videos/ audio plays at a mumble then the next blasts on at stadium concert level. Please keep them at the same volume we set our speakers. I know you can do it   This is ridiculously annoying. Thank you for your help 

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2 years ago
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Jenifer1Contributor I
asked in Controllers and Music services
Changed Broadband network and can't connect to TuneIn

Hi Just changed over to Sky broadband and my play 1 is connected to new network but it keeps telling me it cannot connect to Tunein nor play any radio  stations via Tunein. Was working fine before network change. Tried re-booting but no luck. Any advice or suggestions?

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J
2 years ago
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ttharrisContributor I
posted in Controllers and Music services
Sirius XM Channels >500 Lost

Sonos Connect, Playbar,  3 speakerRunning in a stable fashion for many years- but in the last couple weeks lost all Sirius stations greater than Channel 500. They no longer appear in the list of available channels, and clicking on a channel from the Favorites list returns an error. The Connect is controlled by 2 updated iphone apps or via a Mac. Same limitation on all three.The channels above 500 are available via the Sirius phone apps as well as website- all using the same log-in credentials.Already deleted Sirius service via Sonos settings, and then added back with no good result.Any thoughts on a fix? Thanks!

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T
2 years ago
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DjvhContributor I
asked in Controllers and Music services
sirius

Why are Sirius channels above 470 unavailable? 

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Airgetlam
2 years ago
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steff97Contributor I
asked in Controllers and Music services
SiriusXM - Unable to browse Music Favorites

I have been unable to browse my SiriusXM favorites for at least 3 days now. When i enter Sirius favorites there is a message: Unable to browse music.This error was noted on the Sonos Status web yesterday (January 21). Today it says all systems are operational… they are not. It’s till down for me.

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B
2 years ago
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DromedaryContributor I
asked in Controllers and Music services
How do I play any media from Android phone?

I’m new to Sonos and bought a Roam because I want to stream my Android phone,  iPad and Macbook without endless bluetooth pairing/unpairing.  The Ipad and Mac work brilliantly but I’m disappointed that it’s only specific apps I can stream from my phone.  I had assumed that I’d be able to stream any audio I wanted from my phone.  I listen to French radio stations - which aren’t available within the Sonos app. Is Bluetooth the only way I can do it? 

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J
2 years ago
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zdelapena8Contributor I
asked in Controllers and Music services
Sirius limited channel line up

Sirius xm channel line up limited to 400s. I listen to channel 710 and has worked fine until today. Getting the “unable to play the selected item” when I select it from favorites. S1Is it a current issue or just me?

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Airgetlam
2 years ago
R
RossHContributor I
asked in Controllers and Music services
mixcloud queue sync issue

Hi, I have set up a music queue directly on the mixcloud app but this doesn't appear when I choose the mixcloud service through the Sonos app. Is this an issue that others see or is there a way to sync the queue that appears under the mixcould service?

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R
2 years ago
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KajackContributor I
posted in Controllers and Music services
Can’t import new albums from iTunes.

Sonos won’t import new albums from iTunes for the first time. No trouble shooting has helped.

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2 years ago
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RDLinKYContributor I
asked in Controllers and Music services
New ASUS AX3000 Router USB Music Library

Just upgraded to a new ASUS RT-AX3000 Router and got everything working included my SONOS system. Then wen moving the Music USB drive to the ASUS router and setting it up per the helpful into on this forum, it seems to work for about 5 secs and then throughs the following message...” Music Files Not Available - '(music server path)’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  The device is powered on and the path was not changed. I have submitted the diagnostic information and the confirmation number is: 1409766191.Please help. Thank you. 

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James L.
2 years ago
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