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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,691 Topics
  • 53,140 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7691 Topics
J
JimexcelcsContributor I
asked in Controllers and Music services
Pandora network authorization and issues

I've been dealing with this issue for about a year. I continually have to reauthorize Pandora to work with sonos. Sometimes re-authorizing works, sometimes it doesn't. Error messages vary but "can't connect to Pandora" is common. Sometimes there is no error message, but when I push play on a Pandora station, simply nothing happens. I've spoken to technical support three times so far. The only thing those people can tell me is that it's a Pandora "network issue." That's ***nonsense***. I can play Pandora from the app itself, I can play any other music service, including amazon, through the Sonos app. I can even play Pandora after we authorizing, or sometimes removing and re-adding the service. I talked to pandora, they stayed dead since it plays through my app, it's not their problem. That certainly makes sense. This is clearly an issue with Sonos and they are of no help whatsoever. Has anyone else run into this frustrating issue? *Moderator Note: Modified in accordance with the Communi

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Airgetlam
2 years ago
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Tsjenk0549Contributor I
asked in Controllers and Music services
why does Napster no longer show up in searches?

Why does Napster no longer show up in music searches? 

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G
2 years ago
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kurtyeagerContributor I
asked in Controllers and Music services
SiriusXM Recent Channels not saving "Deep Tracks"

I listen to Deep Tracks almost daily, but for some reason it does not show up under Recent Channels. Anyone else notice this?

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M
2 years ago
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pescedvContributor I
asked in Controllers and Music services
SiriusXM issues

SiriusXM station 88 (NFL Radio) station on Sonos says it doesn’t exist when it does.  how to correct this?

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Airgetlam
2 years ago
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EricUAvid Contributor I
asked in Controllers and Music services
Problems with Sonos and Amazon Music

I continually have problems with my Sonos and Amazon Prime Music service.  I can play music from my Amazon Prime Music account through the ap and it will play one of my playlists for awhile, then all of a sudden the music will stop. I then get a notification that “…there is missing information with Amazon Music…”.There is nothing wrong with my Amazon Prime Music account, it will play fine off of my kitchen’s Alexa through Sonos while the ap will continue to tell me that there is an issue.  I can play music off of the Sirrius station through Sonos with no issues.  I can play music off of my computer using the Amazon Prime ap no problem. This issue started a few months back.  I have deleted and reinstalled the Amazon Music more than once and it does not help.I spoke with one of the Sonos help personnel earlier today and she told me that the Sonos techs “knew of the issue and that they were working on fixing it”.  I have not read that anywhere on the forum.  She also directed me to Status

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Airgetlam
2 years ago
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QRgroepContributor I
asked in Controllers and Music services
Content NAS Music Folders disappears

Hi,I own a S2 system (3xFive + Port) with more than 12000 tracks in FLAC & MP3 on 4 folders of a Synology Nas. This year I found out at I couldn't alter my library, without unplugging al the Sonos components & performing the Update Library with just one active component. Also my Port lost, during the night, track of al the music I played the day before. The Fives hadn't had that problem.These BUGs seemed to be resolved with an update from Sonos this month. But yesterdat I noticed that one of my folders are empty, so I can play just 5000 or 6000 from the whole collection. I took me half an hour to get all folders back, because by adding one folder I lost 2 others.Today I found out I miss again a folder!Perhaps this problem is also due to the automatic Library Update during the night, which is, for me, not interesting. Because when I added the folder I lost again 2 others.I'll try to add my folders again & uncheck the autoUpdate function. But that's only a WorkAroundWhat coul

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Corry P
2 years ago
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EnEmAvid Contributor I
asked in Controllers and Music services
Update to 11.4 S1 has made rooms not work properly

Sonos been working reliably for years. Update to 11.4 has result in the following problems:-On Windows controller (only one I use) Rooms appear and disappear in the left hand pane. Can’t group rooms (assuming they are even present). Spinning cursor appears and then nothing. Everything also seem sluggish (music search, adding songs to queue, etc). Frequent appearance of spinning cursor. Rarely if ever seen before this update.Have restarted router, wireless network, internet and all Sonos components but no improvement. Network is working properly for all other functions.Any help or guidance appreciated.

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E
2 years ago
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Ed JContributor I
asked in Controllers and Music services
Sonos was unable to add the music folder

I recently upgraded to a Mac Studio and now I am unable to connect to my music folders which are stored on an external drive. My old iMac didn't have any issues. The location of the folders was not showing up in Sonos correctly so I deleted them from the Sonos Music Library Settings and tried to add them back. When I try to add them, I get the following message:In the ‘Get info’ panel for the folder, Ive changed the permissions for SonosDMS from Custom to Read & Write, but when click ‘Next’ after entering the folder path, it gets changed back to Custom.I currently have the firewall turned off.Sonos is working as expected using streaming services.Apple Studio M1 MaxMacOS 12.3.1Sonos Controller 14.6

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E
2 years ago
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madbadContributor I
asked in Controllers and Music services
Cannot connect to FitRadio

Hi all, Recently I had some playback issues with FitRadio and had to remove it from my services. When trying to add again, I click on "I already have an account” and it automatically errors out saying unable to authorize account. It won’t even let me enter username and password.I am not sure what I can do to reconnect. I am able to add other services like SiriusXM where it prompts you to enter your username and password. What can I do? 

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M
2 years ago
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Blisster7Contributor I
asked in Controllers and Music services
SiriusXM won't connect

I’ve setup SiriusXM with the Sirius APP, and it works fine on the iPhone App. My Sirius login is working fine.  When I attempt to Add Service for Sirius to the Sonos App, it gives me an error that my login credentials for Sirius are not valid.  But I KNOW that they are valid because I use the exact same ID and PW on the Sirius website and it works fine. I’ve attempted multiple times with same results.  I’ve also “Reset” the Sonos app.  Same results. Anyone have a solution?

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J
2 years ago
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MikeiContributor I
asked in Controllers and Music services
Sirius XM The bridge not playing anymore

Why does it say it's no longer available? 

17
Airgetlam
2 years ago
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mischa78Contributor I
asked in Controllers and Music services
Why will m4a not play?

I have an m4a that won’t play, even though it seems to adhere to Sonos’ supported file formats. Here is some more information about the file:Codec: AAC LCSample rate: 32 kHzThe error message I am getting is: “The song is not encoded correctly”. It plays without any issues on other devices.Why doesn’t it work on Sonos?

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Corry P
2 years ago
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benwillcox13Contributor I
asked in Controllers and Music services
Music library keeps losing connection

HI,  I recently added my iTunes music library to the Sonos app on my PC.  All the songs are there and its even plays a few bars of them but then loses connection and moves onto the next….its driving me mad….any ideas,  the music library I stored on an external hard drive wired into the PC.

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ratty
2 years ago
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ssjkenTrending Lyricist I
asked in Controllers and Music services
apple music library unavailable - no support from sonos or apple

Hello, I was on the phone with Sonos AND Apple today. Sonos says it’s Apples issue and Apple says it’s Sonos issue. I don’t see anything from my library on the Sonos app:Does anyone else have this issue? I’ve been having this happen since I signed up for Apple Music 5 days ago. When I search for one of my playlists by name in the search, I get the same screen I took a screenshot of above. 

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S
2 years ago
J
JohnG666Enthusiast II
posted in Controllers and Music services
Planet Rock unable to play unless select again from My Sonos stations

I have the proper Planet Rock plugin (or whatever it is called!) for Sonos and it seems to work every time on my Roam, but on the lounge speakers, if I don’t play it for a day or so, when I then press play on the Lounge it is never able to play - it comes back with “can’t find Planet Rock station” or something like that.I then have to re-select it from my radio stations on My Sonos and then it plays fine. It does the same thing no matter which app I use - I have it on an iPad Pro and on an Android phone. They both have the same issue. 

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Corry P
2 years ago
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SJUGirl1008Contributor I
asked in Controllers and Music services
Unable to play SiriusXM stations after Sonos update

I did the Sonos update today (05-25-22) and now my Sonos won’t play some Sirius XM stations anymore, it gives message the Station is Unavailable, which is wrong. Seems this has happened before and is a Sonos issue (not Sirius XM).  Sigh...please fix this one like ASAP!

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Airgetlam
2 years ago
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AlrighteContributor I
asked in Controllers and Music services
Pocket Cast Pod Casts now disappearing once played

Hi All,Normall when I listen to a podcast using my Sonos system when its completed it drops off my list in the windows app.  But every so often is doesn’t and this is happening on multiple podcast.In the screen shot below only the top podcast #338 is not completed. So #330 and #325 should have disappeared in the same way #1 - #324 have and #326 - #329If I look at it on the sonos android app it shows Again it doesn’t disappear like it should but it at least shows as complete. Under the pocket cast app is only shows 1 podcast #338 which is correct Do any one know how to:Make the podcast disappear once they are completed? or force the resync so it doesorShow the completed flag in the windows app? Thanks

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A
2 years ago
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ssjkenTrending Lyricist I
asked in Controllers and Music services
apple music library

Hello, I just signed up for Apple Music and added it to my Sonos account. However, I can’t see any of my library, with the error message: your library is currently unavailable, please check back soon. I have restarted my system, readded my account, and enabled library sync in my music iPhones settings. Is there something that I am missing?8

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G
2 years ago
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BRYAN_25Avid Contributor I
posted in Controllers and Music services
Large sections of music library missing after automatic library scan

Hi all,I’m reaching out as, unfortunately, Sonos support has been of little help with this issue.  I have a large music library on my local Synology NAS.  It’s been in use for years with no issues.  I have Sonos set to do an automatic re-scan of the library (using the built-in option) daily.   About a month ago I noticed a large section of my library was missing from the Sonos app - mainly artists later in the alphabet - see attached screenshot.  I contacted Sonos support over chat and was told to try a manual update of the library and that fixed it - all of the artists reappeared in the app.  I thought maybe it was just a fluke and then later noticed, after the next automatic rescan, the artists had again disappeared. I have now had 4 or 5 calls with Sonos support and it hasn’t been a great experience.  They have tried to suggest it’s a music tag issue (despite the fact the songs reappear after a manual library scan), they have told me “Just don’t use the automatic rescan” (despite th

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Ken_Griffiths
2 years ago
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SatishVContributor I
posted in Controllers and Music services
gaana app

Having this issue for 6mo now and didn't have before. Spoke with gaana many times but not sure where the problem is. Have seen similar questions in forum but none have valid response. I have gaana premium account authorized in sonos app. For many albums, it says not found or not available to play outside India. Attached screenshot below. But it plays fine directly using the gaana app. Somewhere with Sonos integration its failing. This needs to be fixed ASAP and not repeat as there are similar questions in your community for more than a year. Thank you. 

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Ken_Griffiths
2 years ago
Wyre
WyreContributor I
posted in Controllers and Music services
Macbook Pro Music Library suddenly disappeared

Music library is my iTunes folder on my MacBook Pro, running Monterey 12.3.1 2 days ago I was listening to playlists I had created from my library via the controller on the MacBook .Today I go to play music using the controller on the MacBook and the library isn’t showing in the list and I go into “manage library” and it is empty, no pathway to my iTunes music.I have added it again but now I have to wait 15 mins to index.Why has this happened, anyone else had this? 

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Wyre
2 years ago
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SiredwardballContributor II
asked in Controllers and Music services
sonos unable to browse music from the calm app

Is there a fix? or @SONOS you need to get involved.

3
Corry P
2 years ago
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DecdadTrending Lyricist I
asked in Controllers and Music services
unable to play Calm music service

“Unable to browse music” error for last 2 days when clicking on Calm music service in app. I’ve tried reauthorizing, remove and readd service, reinstall sonos app. All same result. Not seeing anything new on here so…anyone else? Submitting a support bundle if no one else is seeing. I miss twitter support for sonos that would have made this much easier to troubleshoot.  thanks

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K
2 years ago
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LenPContributor I
asked in Controllers and Music services
Reauthorizing Amazon Unlimited

Recently I find I'm constantly having to reauthorize my amazon unlimited music account after Sonos seems to have ?lost access to it.  When I attempt to reauthorize, Sonos returns an Error (can't reauthorize).  I've tried deleting my amazon account from Sonos and reinstalling it but that dones't work.  This is a new thing after about a year with no issues.  You seemingly can only connect to AI digitial assistant via Sonos  as the assistant attempts to steer you away from any human.   At least I was able to speak with someone at Amazon.  No solutions so far.  Any thoughts?  Sonos you out there????

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Corry P
2 years ago
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BrjanesContributor I
asked in Controllers and Music services
Amazon Broken in S2 App

When will this be fixed??? It has been down for weeks. I opened a case and was assured Sonos was working on it and that it would be fixed soon. 

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bockersjv
2 years ago
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