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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,168 Topics
  • 51,464 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7168 Topics
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DavidkynnContributor I
asked in Controllers and Music services
restore s1

All of my Sonos devices are S1.  I need to change my OS back to S1

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Airgetlam
7 months ago
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RParkerContributor I
asked in Controllers and Music services
Functionality of App

The new update is not functional for me. I would like to go back to the previous version which I had finally learned how to use. Now my system is useless.

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R
3 months ago
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LynjoContributor I
asked in Controllers and Music services
Last week an update that wasn't, today app can't find my system

The recent update took away most of the features I used on sonos. No longer able to shuffle or put more than one album in the queue. Now the app can't find my system even after I Uninstaller and reinstalled it. What's up with this. Getting ready to find a new speaker.

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3 months ago
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JDL85Contributor I
asked in Controllers and Music services
Local Sonos Radio

Hello,I have an issue with playing local radio stations and switching them. When I play radio station A and stop it and switch to B, sonos app says it is play station B but really it is still music from radio station A. I then have to stop everything again and click on radio station B for it to actually play.So especially when using google assistant the switch also doesn't work.What is a possible solution to this? 

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Corry P
2 months ago
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JIASOURCESContributor I
asked in Controllers and Music services
streaming service

After updating to new SONOS update, can no longer stream radio stations from different regions using Sonos radio. 

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Schlumpf
18 days ago
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Chris805Contributor I
asked in Controllers and Music services
App update - Adding existing speaker back to system

I have the app update and it hosed my existing system.  I have an arc, a sub, and two one speakers for rears. The only speaker I can access it the arc now. I cannot add the other speakers back to my system. I reset the rears and they will not add. The app connects to the Sonos network and attempts to add to my network but I get some error to use an ethernet cable. Is this the only solution? It’s not my speed. I have a download speed of 300 Mbps. Is there documentation anywhere for this? I didn’t have this issue with the old app (I’m sure you’ve heard this) but seriously, what can I do to fix this?

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C
4 months ago
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Rbarnett9087Contributor I
posted in Controllers and Music services
The app

So we have tons of Sonos speakers. I think the quality is outstanding! Love everything about them.The app (especially the new version) is terrible. It does not stay connected.It is very unresponsive.terrible display.It is not optimized for large font on the iPhone.Sonos- please make revisions to the app and quickly. I hate to see market share take a dive because of inferior software.  

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3 months ago
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savoieContributor I
posted in Controllers and Music services
sonos roam sl podcast

Bonjourimpossible d écouter un podcast sur sonos Roma s’ilPouvez vous me dire comment faire à partir de l,application Sonos merci d avance Google Translate:Good morningimpossible to listen to a podcast on sonos Roma if itCan you tell me how to do it from the Sonos application?thanks in advance

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Airgetlam
9 months ago
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brent evansContributor I
asked in Controllers and Music services
every other song

For weeks now Sonos skips every other song in the queue. It seems to only be while using Spotify, which is my main source. I’m on the older software v1, and up to date. It gives an error that it can’t play this song and moves it up the queue and plays the next. However, I can go back to the song and double click and it plays fine.  Help! Thanks!BRent

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8 months ago
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DPMcClaryContributor I
asked in Controllers and Music services
music Library

Where's my Music Library?!! Anybody out there??

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4 months ago
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oohrslContributor I
posted in Controllers and Music services
New SONOS iOS app is terrible

I thought for one hot minute that the new app was great, as it allowed me to connect to and use my IKEA Symofisk Gen 1 speaker ( I have two - a Gen 1 and a Gen 2) that stopped working a while ago.After HOURS with tech support and no resolution, the best they could offer me was a 25% discount on a new product. No sale, thank you very much.So when I downloaded the new app on my phone and then got the old Gen 1 speaker working again, I thought this was great! Two weeks later, we’re back to the same crap. Speaker not detected, speaker won't connect to my wifi (which has not changed in months). Tired of this BS now.I will not be buying another SONOS product. when the Gen 2 stops working, I’ll replace it with something else. Get your act together SONOS. 

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3 months ago
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daviejohnContributor I
asked in Controllers and Music services
Problem with New Sonos app on Windows cannot use as Manage is greyed out

Following the most recent release of the SONOS app, I am now unable to run it on my mobile. However, initially the version for Wndows 10 functioned and allowed me to change the location of the Apple tunes database. However on reverting back to the original location, I have found that most of the Manage column is greyed out and there is absolutely no way of specifying any database address on my network.  The upshot is that I am now unable to run anything on what was originally a good  music setup.How can I make the greyed out part operate in the expected manner?

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4 months ago
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Ineedhelp123Contributor I
posted in Controllers and Music services
i cant add new musik services

Hej :)when i try to add new musik services, i always get an error.when i try to add new services, i get this Message from the app “ the services is not accessible right Now- try later.What am i doing wrong? vh Mathias

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106rallye
6 months ago
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WoodsydeContributor I
asked in Controllers and Music services
Cannot get from tv to audio with new Sonos app!

My Sonos system was connected to my tv when I updated the new Sonos app.  Now I cannot clear it from tv to audio, so only have access to Sonos Radio offerings, with my saved audio library unavailable!.  Before It automatically changed from tv to audio after about 10 minutes, or I could force the change.

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3 months ago
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EdgeContributor II
asked in Controllers and Music services
Latest Controller

Hi from down under in New Zealand. I have now joined the chorus on the multiple issues with the latest controller. I am lucky if my controller (on my android phone) connects and when it does it loads up & moves as fast as a slug. Secondly, every 2nd or 3rd day it fails to connect and the only way i can gain access again is to to turn off/on my Sonos system and do a a reboot, and just to make it more challenging on some days after doing this i have to reboot my phone as well.Can we not just have the option to have the previous controller (which ran smoothly) as an option & when will these issues be sorted?Its driving me mad :)

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3 months ago
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D B CooperEnthusiast I
posted in Controllers and Music services
floating text

Well since the app is all screwed up anyway I thought Id take a chance and “update” it again with the newest batch of bug riddled code and guess what? It’s no better, in fact now I have “floating text” that scrolls down the Home Screen of the app. Nothing seems to be fixed. Speakers are still randomly selected. Even though I’ve de-selected speakers they return to be selected. Volume is way too slow to respond to input changes. My music database is still no where to be found. This is a disaster and Sonos is doing nothing to help the customers.

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UKMedia
3 months ago
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stengaardContributor I
asked in Controllers and Music services
using both s1 and s2 app problem

After buying a Ray I had to indtal the S2 app of Sonos to control it.My other devices run on the old S1 app.But now suddenly when opening the s1 it wants me to go to the s2 app - and I cannot access the s1 app and therefor not use and control my devices!!what to do??

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3 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Additional Feature Request: Sonos S2 Refresh...Positive News

BTW...I like the S2 refresh thus far. One feature in particular that’s almost ready for prime time. Let me explain…If there is a problem with a Sonos hardware update the app now shows you the Room Name and identifies the speaker that failed to update. Sweet!! There's one nit pick… even though it takes you to the correct room...It doesn’t tell you which speaker (left or right) regarding a stereo pair or surrounds. 😥Maybe that should be an additional feature request (add on to S2). Oh well...I guess one can’t have everything; or can they  🤔

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AjTrek1
4 months ago
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Franky1965Contributor I
asked in Controllers and Music services
new Sonos update

Hi,We just recently made the update of the new Sonos version ( not very good by the way) and we lust all of our Sonos playlist, why ?

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C
3 months ago
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bk2001Contributor I
asked in Controllers and Music services
update a wrong answer in post

Hi there,Can someone from Sonos please update the answer provided in the following post? It’s outdated and a subpar solution, you will save many mac users from a very bad experience. The correct fix is listed on the second page, but it won’t make it to the correct answer due to the nature of the upvote system this forum applies... 

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Corry P
10 months ago
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StabilityDocContributor I
asked in Controllers and Music services
New app unstable Apple Music

The New App is not playing Apple Music correctly.  When it does it gets through one, sometimes two songs before it “sits and spins’ without playing.  Using the new app with ‘Sonos Connect’.  Anyone else having these issues?

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3 months ago
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LoveBeanTownContributor I
posted in Controllers and Music services
Sonos app resolution!

Resolved problem of re-adding Music Library and Itunes Playlists by adding Apple Music; the recent updates wouldnt let me re-add my Music Library; I was never able to add Itunes Playlists; BUT -- I now can by simply adding Apple Music to Sonos;

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3 months ago
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SquintContributor I
posted in Controllers and Music services
Playing an App

Hiya - can I play an app that has podacst music on it Sonos? I can't find anywhere to do it and doesn't show up in any search through SonosTIA

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Airgetlam
4 months ago
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POG2023Avid Contributor I
asked in Controllers and Music services
New App May 15th 2024

 Latest app release is almost unworkable... Unable to switch between radio stations without error messages.  System not foumdSomething went wrong.  There appears to be something seriously wrong with this release 

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4 months ago
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anim8trContributor I
asked in Controllers and Music services
Desktop Controller PC Update?

Curious if the V2 version of the desktop controller for PC will be updated to the latest mobile app versions? Is the Web App the long term solution for desktops?

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A
4 months ago
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