Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,656 Topics
  • 52,939 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 95
  • 342
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 109
  • 834
7656 Topics
J
JoyPContributor I
asked in Controllers and Music services
play 1

I got a new router/modem & having problems getting new network on my Sonos play 1. What app controls play 1? I have newer Sonos products in my permanent home, but want ti continue to use Sonos play 1 in my vacation home.it worked fine until I changed router. Now play 1 not showing up as a device…

1
Airgetlam
2 years ago
M
mwolczkoContributor I
asked in Controllers and Music services
strange unsupported sample rate error

I just added some tracks to my iTunes library, which is accessed by Sonos. They play fine in iTunes, but Sonos complains for each that it is  “unable to play <track> - it is encoded at unsupported sample rate 24b30464 Hz” (?!). iTunes reports them as being encoded at 44.1kHz. Any ideas?

4
M
2 years ago
G
Gr8fulkanContributor I
asked in Controllers and Music services
Amazon Music doesn't recogize all my sonos speakers

I recently decided to try Amazon Music Unlimited over Spotify, but when I try and play music from the amazon app and click the cast button only one of my sonos speakers shows up.  I have 2 One SL a beam and a roam.  In Spotify you can easily choose which speaker to cast to.  Am I missing something.  I have removed my amazon account and then added back to the sonos app and no luck.  It is very frustrating.  I have an android.  I was just unhappy with the sound quality from Spotify so wanted to try Amazon Music.

5
ratty
2 years ago
L
LollycContributor I
asked in Controllers and Music services
Can you use volume controls without unlocking my Pixel phone

I'm unable to control the volume of my Sonos Move without unlocking my Pixel phone and opening the Sonos app. This can't possibly be right? I've updated the settings per the help article and restarted everything but it's still not working.When you're listening to music you should just be able to pick up your phone and adjust the volume. Needing to unlock it and navigate to the Sonos app to change the volume is madness!  This is my first time owning a Sonos product (I've been 100% Bose up to this point). Bose allows me to do this. Surely this is a bug? If not this thing is going back.

11
O
2 years ago
R
rseloverContributor I
asked in Controllers and Music services
Youtube Music - "Unable to Browse Music"

I have a single album, about 30 songs that I uploaded on YouTube Music. When I navigate through the Sonos app, it says "Unable to Browse Music"I have removed YT Music several times and re-auth’d but nothing helps. All other Uploaded Albums work fine. The album works fine in the YT app, just not through Sonos. 

2
R
2 years ago
R
RJDContributor I
asked in Controllers and Music services
Asus RT routers & Samba

A problem has surfaced in the last two months on Asus routers similar to this post -- Sonos making thousands of SMB3 connections to Synology.  These have been posted on the SNBForum:Samba Issues Sonos and USB attached HDD drive issue.Any suggests on settings to update? 

0
R
2 years ago
T
Timmy TContributor III
asked in Controllers and Music services
Cannot stream Deezer through Sonos

I’m having real issues streaming Deezer through Sonos (S1), which have been prevalent for over a week now.I can browse Deezer, access all my Deezer content (favourites, playlists etc), but when I try and stream through Sonos I get an error saying it can’t connect to the server, or it can’t add the tracks. Amazon Music, BBC Sounds, TuneIn all work fine, but not Deezer.I've tried reauthorizing the account, deleted the account and added it again after 10 mins, reinstalled S1, reset my sonos system (deleted all my speakers, turned everything off and on again, added everything back again) but with the same issues, but only with Deezer. Has anyone else had anything like this?

4
T
2 years ago
M
Martynk1966Contributor I
asked in Controllers and Music services
help

HiSomehow my account has been taken over by my daughter  she has a symfonisk in her bedroom. I'm trying to set up a 2nd system with just my play 1 s but have no idea how to do it any ideas please ive tried to log in as I have a sonos account  but it won't let me Thanks

2
AjTrek1
2 years ago
Stuart_49
Stuart_49
asked in Controllers and Music services
connecting music library on Synology NAS to Sonos

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

35
B
2 years ago
K
kirill_sProducer I
asked in Controllers and Music services
apple music

My sonos cannot connect to apple music. Is there any problem there? Thanks.

2
Mr. T
2 years ago
G
GazzaJDContributor I
posted in Controllers and Music services
Can't launch Artist Radio from Tidal.

When you select a particular artist in Tidal you can then choose between Top tracks, Albums, EPs and singles, Playlists, Artist radio and Compilations.When selecting Artists radio you are taken to a playlist with no way of starting it. You can only select a track.Clicking the first track does not begin playing everything and adds only that one track to your Sonos playlist.Tidal Artist Radio worked until a few days ago, something has changed.

10
G
2 years ago
T
The Yoga CollaborativeContributor I
asked in Controllers and Music services
Multiple users on one system, problem adding apple music

I have a Sonos 1 at my yoga studio (Play 1, 3 and move at my house). There are many of us using the Play 1 at the studio. All instructors have downloaded the Sonos app. Those that have apple music are not able to get it to join. It keeps saying the they need to renew their service with Apple. (I do not have apple music, is it somehow linking to my account)? Everyone with Spotify is able to link easily. Thanks for any and all support. ~ Melissa

0
T
2 years ago
CCM
CCMTrending Lyricist I
asked in Controllers and Music services
system won't update even after following repair procedure

DX: 962911074System won’t update, is sluggish, won’t play most songs on my saved lists and lags alot. I’m using S1 app as I have mixed system play 5’s first gen, play 3’s and some second gen play 5, 1 sound bar,,,I recently unplugged my boost from the wifi hub and it’s hard to do anything with the system reliably, I plugged the play 1 in to see if it just needed to be conected, but no luck,,,, this is frustratingI rebooted my whole internet system, whole sonos system

10
Airgetlam
2 years ago
P
Phil DevlinContributor I
asked in Controllers and Music services
Adding Apple Music to Android Sonos App

Hello, I have recently needed to take my Apple Music App subscription direct with Apple rather than through my telecommunications carrier. I took up a personal membership. Ever since doing this I needed to reauthorize the access through the Sonos App on my Android phone (current Samsung model) as you cannot add in Apple on the PC version of the Sonos Software. But I cannot get it to work. I have looked through the Sonos community advise, reset everything in the system and even reloaded software. Nothing works and I get this error flow. So to add service and select apple music, the system goes to load up the previously remembered apple ID asks you to press continue asks for your password. you enter your password. Warning bang Javascript: We’ve run into a problem. Try again. OK. You click ok and it dumps you back to step 2. How can I get this to work? 

6
P
2 years ago
A
AronSchultzContributor I
asked in Controllers and Music services
playlists options via airplay

If a guest is playing a song on my Sonos and I want to add that song to one of my playlists the S2 controller won't allow me to add it. Or even take me to the album or song info on the S2 controller so I can manually add it. However, I can see in the S2 controller what song is being played. I don't see why this connection couldn't be established so you can continue curating your playlist from songs guests are playing. When I click the (...) It doesn't give any options.  

2
106rallye
2 years ago
P
Paul_39Contributor I
posted in Controllers and Music services
Spotify not working with Sonos 8th June 2022

Anyone else having issues with spotify on sonos. Working fine the last couple of days. My kids asked me to play smooth criminal by Alien Ant Farm (their cousin’s name is Annie).Tried with Alexa, she said playing smooth criminal by Alien Ant Farm from Paul’s spotify…..nothing. Tried again, same result.Went into the app on andriod (samsung galaxy s20 ultra), tried to search but no results came from spotify. I went to my spotify app and could play the song but when I attempted to connect to a sonos speaker it just timed out. I tried to re-authorize spotify which said successful but no change. I then dropped spotify from my services and attempted to re-add. Whilst re-adding, sonos reported: “(500) Sorry we are unable to set up your Spotify account at this time.”Just me, or anyone else having issues?Based in Sydney Australia, using spotify premium.

1
Smilja
2 years ago
E
EricUAvid Contributor I
asked in Controllers and Music services
Problems with Sonos and Amazon Music

I continually have problems with my Sonos and Amazon Prime Music service.  I can play music from my Amazon Prime Music account through the ap and it will play one of my playlists for awhile, then all of a sudden the music will stop. I then get a notification that “…there is missing information with Amazon Music…”.There is nothing wrong with my Amazon Prime Music account, it will play fine off of my kitchen’s Alexa through Sonos while the ap will continue to tell me that there is an issue.  I can play music off of the Sirrius station through Sonos with no issues.  I can play music off of my computer using the Amazon Prime ap no problem. This issue started a few months back.  I have deleted and reinstalled the Amazon Music more than once and it does not help.I spoke with one of the Sonos help personnel earlier today and she told me that the Sonos techs “knew of the issue and that they were working on fixing it”.  I have not read that anywhere on the forum.  She also directed me to Status

5
Airgetlam
2 years ago
Q
QRgroepContributor I
asked in Controllers and Music services
Content NAS Music Folders disappears

Hi,I own a S2 system (3xFive + Port) with more than 12000 tracks in FLAC & MP3 on 4 folders of a Synology Nas. This year I found out at I couldn't alter my library, without unplugging al the Sonos components & performing the Update Library with just one active component. Also my Port lost, during the night, track of al the music I played the day before. The Fives hadn't had that problem.These BUGs seemed to be resolved with an update from Sonos this month. But yesterdat I noticed that one of my folders are empty, so I can play just 5000 or 6000 from the whole collection. I took me half an hour to get all folders back, because by adding one folder I lost 2 others.Today I found out I miss again a folder!Perhaps this problem is also due to the automatic Library Update during the night, which is, for me, not interesting. Because when I added the folder I lost again 2 others.I'll try to add my folders again & uncheck the autoUpdate function. But that's only a WorkAroundWhat coul

9
Corry P
2 years ago
M
mischa78Contributor I
asked in Controllers and Music services
Why will m4a not play?

I have an m4a that won’t play, even though it seems to adhere to Sonos’ supported file formats. Here is some more information about the file:Codec: AAC LCSample rate: 32 kHzThe error message I am getting is: “The song is not encoded correctly”. It plays without any issues on other devices.Why doesn’t it work on Sonos?

8
Corry P
2 years ago
J
JoninhoContributor I
asked in Controllers and Music services
Some problems with the update 14.6 and Spotify

Hi,I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.

15
Ken_Griffiths
2 years ago
A
AKEdmontonContributor I
asked in Controllers and Music services
new apple music playlists not showing up in sonos app

Created a few new Apple Music playlists today and they are not showing up in Sonos.  I had now problems with playlists I created a week ago.  I have turned library syncing on and off on all devices (as per previous closed thread suggestion) but still no luck.  When deleting playlists from Apple Music these changes show up in Sonos but nothing when I add them.  Any help is much appreciated.

5
T
2 years ago
R
rashpContributor I
posted in Controllers and Music services
server

Hi Just signed up the group.i have been trying for weeks to resolve a connection issue with my sonos S1 app.i have turned off my BT hub etc etc with no joy.the app won’t work on my mac or my iphone.the error message is :cannot connect to // name - imac /itunes because the server cannot be found. any help welcome.thanks

3
buzz
2 years ago
F
FrankefreebeeContributor I
asked in Controllers and Music services
spotify wont play

Our spotify is just loading when we choose the speaker (stue). Are on the same network, added spotify on google assist, but still won't stream through speaker (arc). Just say "connecting" See attached screenshot (in Norwegian) 

4
Airgetlam
2 years ago
J
JohnG666Enthusiast II
posted in Controllers and Music services
Planet Rock unable to play unless select again from My Sonos stations

I have the proper Planet Rock plugin (or whatever it is called!) for Sonos and it seems to work every time on my Roam, but on the lounge speakers, if I don’t play it for a day or so, when I then press play on the Lounge it is never able to play - it comes back with “can’t find Planet Rock station” or something like that.I then have to re-select it from my radio stations on My Sonos and then it plays fine. It does the same thing no matter which app I use - I have it on an iPad Pro and on an Android phone. They both have the same issue. 

45
Corry P
2 years ago
H
hellishContributor I
asked in Controllers and Music services
Latest Upgrade Broke My System

Latest update broke my system.  Totally unusable.  Any suggestions on how to recover?  I’m nearly ready to ditch Sonos permanently.  For the money spent on this kind of system, this kind of hassle should not be happening.

3
ratty
2 years ago
Terms & ConditionsCookie settings