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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,619 Topics
  • 52,598 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7619 Topics
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OlengrContributor I
asked in Controllers and Music services
Latest App Update

Latest iOS app update that was dated yesterday 6/17 is full of bugs - dropping music intermittently and dropping playlists from Apple Music and Amazon Music - all worked without issue prior to latest update.  System is now broken.  Please, please roll back the update until it’s fixed and ready for use.

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3 months ago
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GC3Headliner I
asked in Controllers and Music services
Why are they bringing back SonosNet?

The 80.03.06 update returned SonosNet Management.What's the deal, why?I thought it wasn't as efficient and effective as regular Wi-Fi?

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Bumper
3 months ago
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DavnosAvid Contributor III
posted in Controllers and Music services
Experience using Airplay 2 until Sonos App is made usable

Until Sonos upgrade their software to make the system usable, I am using Apple Airplay 2 to stream music from my iTunes library to a Sonos Port using my iPad as a controller. The Sonos Port is just an end point which is able stream from other platforms like Roon. The iPad controller interface with Airplay 2 is better than Sonos 2 V1. For playing on my main system or headphones, for the time being is a workable solution for me.

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P
3 months ago
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stonecoldbroContributor II
asked in Controllers and Music services
Something went very wrong

After the latest patch i have lost all my Tune-in stations- again- urgh!. I now see Tune-in (New) twice under Connected Services and can’t re-authorise either of them- i get the “Something went wrong Check your internet connection and try again”. This is really 3rd rate stuff i’d expect from some no name supplier - Sonos fix what you broke ffs.

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3 months ago
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hypremContributor I
asked in Controllers and Music services
Airplay not available

Hi all First of, yes I am also one of these Guys using an Asus Router (Asus BE-98) My setup is as follows:Beam (connected via Ethernet) Sub (wireless) Move (wireless) Roam 2 (wireless) My Network:Two Wi-Fi (1 all Bands and 1 dedicated to Sonos with 2,4 and 5 Ghz enabled) The Apple TV, HomePod and Sonos are all in the VLAN 51 (wireless and Ethernet)I can control everything by the Sonos app. However, no Speaker shows as Airplay. I went to a device's IP and the /tools.htm page to click the “announce mDNS” button and Airplay appears, however it is not possible o play as I get an instant error message.On my Asus Router, I already disabled Airtime fairness and enabled Multicast and IGMP. However, I can't get Airplay to work, anyone had success? Thanks

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Corry P
3 months ago
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LeeOContributor I
asked in Controllers and Music services
unable to join rooms in my system to play simultaneously

Since the app update, I’ve been unable to join two rooms on my system to play the same content at the same time. How can I troubleshoot this?

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Airgetlam
3 months ago
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scolContributor I
asked in Controllers and Music services
Android 14: "Something went wrong" when accessing Deezer Favourite tracks.

Is anyone else experiencing this issue since the AWFUL new app was rolled out?  Neither deleting app cache/data, reconnecting to service, nor updating to v. 80.03.03 helpedI do happen to have 947 titles in Favourites if that's relevant - all downloaded locally.Any advice or assistance appreciated!

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R
3 months ago
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HeathsideboyAvid Contributor I
asked in Controllers and Music services
Music in my Windows Library Folder does not show up in Sonos when I update the Sonos library.

Hi Sonos Community,Can anyone help me, please?I recently lost all my music in my Sonos library through an update, probably like most of you have done in the past. I eventually got it back again with the fix that was provided. However, before all this, I used to download music from YouTube to my Windows Music Library. Then, as soon as I updated my Sonos library, it would automatically show there as well. Now, I am downloading to the Windows Music Library, okay, but when I update the Sonos library, it did not show there. My Windows Music Library is definitely showing as being added to the Sonos Music Library Settings, but when I update Sonos Library Settings Now, it does not show there as it used to. Any ideas why? Thank you.HB

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H
3 months ago
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George_20Contributor I
asked in Controllers and Music services
Buffalo Linkstation Music Library after latest update

Has anyone succesfully connected to a Linkstation music library after the update? I have switched the NAS to SMB2turned off SMB1 on my PCAll other apps work with the NASand spent over an hour with SONOS Level 1 support. , I have a Level 2 appointment on 7/2. still get the message “Share is no longer available” when adding the path

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2 months ago
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MotorcityContributor I
posted in Controllers and Music services
playlist

Ok - I was able to see my playlists for about 1 week and now can’t find them. Can someone tell me how to get to my playlists on the new app? 

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Bumper
3 months ago
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DTFContributor I
asked in Controllers and Music services
Apple Music Library

I have a Sonos system in 2 homesI can play Apple Music Library from my phone in one home, but not the other.The notification reads “unable to load content”How can I load content?

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Corry P
2 months ago
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Tracy NoonanContributor I
asked in Controllers and Music services
speakers

Why am I getting a message that 1 speaker is missing from a pair 

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N
3 months ago
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Gary YContributor II
asked in Controllers and Music services
app does not recognise system 50% of the time

Almost without fail, my app does not recognise my system every other time I open it. The only solution is to close the app and reopen it. Is this a known issue that is being fixed?Just another bug in the long line of issues with the new app ROLL IT BACK

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J
3 months ago
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SS99Contributor I
asked in Controllers and Music services
sign out and sign back in as the owner of the system

I am stuck in a loop - new App forces me to re sign in as owner ..but I am already signed in (and I am the system owner). This means: I cannot access radio any longer and I cannot add products to my system

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buzz
3 months ago
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IplaynerContributor I
asked in Controllers and Music services
Linking my personal music library

With the new version of the app, I have lost the ability to connect my personal music library.  I have my personzl music library on my computer’s hard disk as well as on a drive connected to my computer via USB. How do I get that capability back ?

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jgatie
3 months ago
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P ButlerContributor II
asked in Controllers and Music services
New Sonos App support for Fire HD

Sonos support for the Fire HD has always been weak.  The new app (80.03) is a step backwards. I use my Fire HD 8 in landscape mode.  Sonos software seems to make little or no adjustment for landscape mode.  The album art has always been squeezed into a small space -- the controls are larger than they need to be, so the art gets squeezed.  The new software version makes the art even smaller.  Is the new version working on improving landscape mode?I am happy to send screen shots.  I am also available to test any beta of the FireOS if that is helpful.

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press250
3 months ago
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R BernardiniContributor I
asked in Controllers and Music services
sonos port , no sound aftet 20 minutes

My Sonos Port is cutting out, no sound, after 20 minutes. App shows it playing. I hard connected to my home network thru an eeros wifi remote terminal. Eeros shows connection to Sonos Port. I restarted the Xfinity router and Sonos Port. Any suggestions?

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3 months ago
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JohnD_1Enthusiast I
posted in Controllers and Music services
speech enhancment problems on Arc following app update ?

HiI’m not sure if this is related to recent app or system updates, but have recently noticed a change in Speech enhancement function on my Arc.Whilst watching Doctor Who on BBC iPlayer I noticed the speech was very quiet. I checked the speech enhancement setting in the app and it was switched off. It was switched back on and the sound improved a bit.The next night the same issue occurred.Previously after the setting was switched on, it remained activated. Now it seems to disable itself and needs to be manually turned on each evening.Is anyone else having similar problems .

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3 months ago
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MusiradoContributor I
posted in Controllers and Music services
no albumcover from NAS library

After last app-update on Samsung Android in June 24 the albumcover got lost when music is played from NAS (Synology). It is only possible on Desktop version not on mobile device. Compared to older app-versions there is also no function for new-reading library. May I hope that future updates will solve these issues?

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press250
3 months ago
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Henryjames95Contributor I
posted in Controllers and Music services
my app suddenly stopped recognizing my devices

When attempting to adjust volume to my sound system (e.g. - beam, sub, 2 play:1), I noticed my Sonos app doesn’t recognize by devices.Everything should be on same network but app doesn’t let me confirm. this happened to anyone and what did you do?

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UKMedia
3 months ago
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Robert_WDCContributor I
asked in Controllers and Music services
Apple music playlist titles no longer showing up in my library

Today (06/21/24) I went to select a new Apple playlist in my Sonos S1 library but none of the Apple playlist titles are showing up anymore. Individual songs under each playlist seem to be there, but the playlist titles are not, so I don’t know which playlist I’m selecting. Rebooting my computer and selecting “Update Music Library Now” did not solve the problem.How do I get the Apple playlist titles back?Thanks for your help.   

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3 months ago
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the_asker420Contributor I
asked in Controllers and Music services
login to youtube music on sonos with a supervised account

im still trying to login to youtube music with a supervised account but it just says Note! You are using an account that cannot be used here.any help?

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controlav
3 months ago
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stuartvbContributor I
posted in Controllers and Music services
Can access Sonos speakers from iMac but not from Android App

This is what I get after uninstalling app and reinstalling. I can see and run everything from iMac but not Android. Support is appalling and chat line blinks between not there,unavailable and unhelpful. Utterrly dreadful. Possibly the worst i have experienced with any organization. Then the second image when i click to join existing system. 

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Airgetlam
3 months ago
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markdan77Contributor I
posted in Controllers and Music services
sonos music

I keep on getting "something went wrong" when trying to play music

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Bumper
3 months ago
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WademusicContributor I
asked in Controllers and Music services
sonos app

When do you plan to fixthe app?

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Airgetlam
3 months ago
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