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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,625 Topics
  • 52,715 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7625 Topics
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BrinnerContributor I
posted in Controllers and Music services
Missing radio station

Krautrock world radio is suddenly missing from all providers.Always been available. Any reason for this?The station is still on air 

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B
2 years ago
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mightyoakbobAvid Contributor I
posted in Controllers and Music services
Re-indexing a friend's system.

Hi,I have a friend who hasn’t been able to re-index his Sonos system for 3 to 4 years. I believe his system  is pre the S1/S2 split but did re-index in about 2018.Of course the problem is he can’t upadate because the newer Sonos/iPad control point software needs his iPad to be updated which Apple have now stopped.He can’t afford a new iPad, how can I get him past this?I have a Sonos S1 system and an up to date iPad. If I connect my iPad to his network and then update his system (I presume I could) will that then prevent his ipad being able to play music at all?Thanks for any advice.Bob. 

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controlav
2 years ago
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steve tyreeContributor I
asked in Controllers and Music services
BBC Sounds

Hi I can’t find BBC sounds as a music service. Why is this, I’m in the UK

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R
2 years ago
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DGHBTrending Lyricist I
asked in Controllers and Music services
An unexpected error occurred while importing playlists

I receive this error message (“Music Library Problem”) every morning.As I have done nothing to my system, other than update the SONOS software, it can only be an issue with that update.I have several speakers dotted around the house and my music library which SONOS accesses is on my  2020 iMac, running 12.3.1 (Monterey)I read that it has been a topic for some time and there are many “try this”, “try that”.Is there a definitive fix from SONOS?Thank you

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2 years ago
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cal_in_carmel-by-the-seaContributor I
posted in Controllers and Music services
Sonos will not update my music library with new music added to my NAS

The key is setting up a well organized Folder Structure by genre, then perform a Folder and File permissions  applying inheritance on all. Linux/Unix is picky about permissions.Keep the update manageable.  For instance, I had to scale back from a single run of 45,000 songs to batch updates of 10,000 files per Update session, run back to back..My NAS is a small Xbox 2TB drive, reformatted into NTFS,  partitioned  into Music and Movies, with a total of four partitions and the last being a “blank”, free space, partition that can be used to reset the music library index.My NAS is plugged into a mesh  ASUS RT-AX58U router, which simplifies everything with their UI..

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2 years ago
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manokarthickContributor I
asked in Controllers and Music services
Custom URL not streaming from Sonos

Hi, I am trying to add the following custom URL to sonos and stream but its not working.I can play using this URL on Chrome or in VLC player.As per VLC this MPEG AAC Audio (mp4a), 44.1Khz, 32 bits per sample.Is this stream not supported?Here is the URL - https://tamil.crabdance.com:8002/4

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James L.
2 years ago
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NeilWalkerAvid Contributor I
asked in Controllers and Music services
Internet radio stream (AAC) not playing

I’ve followed the process of adding a new internet radio station to Sonos (AAC streaming). It appears to add ok, but when ‘Play’ is pressed, nothing happens. Other radio stations play fine through TuneIn and other radio services such as myTuner Radio.I used the advice in https://support.sonos.com/s/article/260?language=en_US, and have added the station using both the Windows client application, and the Android app. Neither will play in Sonos.The station URL in question (https://edge.iono.fm/xice/fmr_live_high.aac) plays just fine in a web browser.There are a number of threads that discuss issues with TuneIn in the UK, but the workaround suggested was to add the URL manually - but that doesn’t work for me either.Any tips? 

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Corry P
1 year ago
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phmkingstonAvid Contributor II
posted in Controllers and Music services
Apple Music Service no longer working after Sonos update 14.12

Have been using Apple Music Service thru the SONOS app (S2) on my Android phone without issues (for many years). Yesterday my Sonos updated to latest software (14.12) and now I am unable to browse any content in Apple Music. Removing and resinstalling the service fails to resolve the issue - It gets stuck in a cycle of continuously requesting the service be reauthorized. Called Sonos and had 2 very frustrating calls. First support agent told me it was an Apple problem and to call Apple. I think everyone could predict how that would turn out! Apple verified my account and confirmed I could access their service thru the Apple Music App. There was nothing on their end they could address. Called Sonos back and went thru the same painful process only to eventually be told it is a known issue on Android devices - Really it took an hour and a half of my time for Sonos to then admit that! No solution. No ability to roll back the update. I was provided a case ID, but when I asked for a Ticket n

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O
2 years ago
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jwctTrending Lyricist I
asked in Controllers and Music services
ipad pro 5th gen trueplay

Hi , i’d like to know please when trueplay will be supported on ipad pro 12.9 5th gen latest iOS 15.6? I used my old ipad (no longer have) for trueplay setup on multiple Sonos products i own e.g. arc/playbar/subs/ones etc. just updated all to firmware 14.12 and now need to redo trueplay - the sonos app just confirmed that trueplay not supported and i’m now stuck. I would appreciate letting me know. I have already looked at the usual sonos help pages. thanks.

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1 year ago
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chielboogaardContributor I
asked in Controllers and Music services
Spotify connect not working after update to sonos version 14.12

Hi All, Currently I’m managing about 6 or 7 sonos systems and they all have the same issue after the latest update.A lot of users use the spotify connect function that is in spotify to play music on the sonos systems. But since the last update this broke.I tested if it was the update by adding a speaker that was not yet updated which still had the feature. I updated that speaker after confirming it worked. And after update it bricked spotify connect again. Is there a solution? or is this a known issue? Kind regards, Chiel

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C
2 years ago
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DaDDHeadliner I
asked in Controllers and Music services
Sirius connection down

SiriusXM Canada went offline completely a while ago today. App, web streaming and sonos. SiriusXM app and web streaming came back but Sonos app “unable to connect “ now.  D#1955638191 

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Airgetlam
2 years ago
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tyersContributor I
posted in Controllers and Music services
Music Library has disappeared

Hi,My sonos system & iOS app updated this morning, and appears to have nuked my music library.When going to Settings > System > Music Library:in Music Library Setup: No network locations are listed, and if I enter the location again it is not added to the list, but the library does show as indexing briefly  I have the option to update music index now, but nothing happens when doing thisThe music library icon under Browse is not showing as there is no music.It does show while indexing is running, but no music is visible.    I have tried the following to try and resolve the issue:rebooting all sonos devices rebooting my phone uninstalling/reinstalling the sonos app on my phone installing the sonos controller app for windowsUpdate: issue appears to have resolved itself after adding the library location and indexing the library for about the 5th time. System Diagnostics: 1592880733

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Corry P
2 years ago
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DomRContributor I
asked in Controllers and Music services
New Router—SiriuxXM "song is not encoded correctly"

I just installed a new wifi router and since then have been unable to play any SiriusXM channel due to “song not encoded correctly” through my Sonos Play:1 speakers. Plus, I deleted my Spotify account because I couldn’t play anything either and now can’t add my account back. (I can, however, play Spotify if I use the Spotify app directly to my Sonos system.) Pandora seems to work fine.I’ve rebooted my speakers and router and forgotten my existing network. And when I try creating a new network, my app doesn’t recognize the speakers that I own — just ones that I believe were part of a Air BnB place I stayed a few months ago.Any suggestions?

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D
2 years ago
User721105
User721105Trending Lyricist I
asked in Controllers and Music services
Sonos Library not updating my NAS server (WD My book live)

Started just after the last sonos app update. Now sonos can’t update my library index.Its a weird one because my playlists with music on my server are still visible and I can play them but my entire library is missing. It also doesn’t show the path to my server as being ‘stored’Anyone any ideas what to do before phone sonos?

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Airgetlam
2 years ago
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Dave...Contributor I
asked in Controllers and Music services
Unable to stream anything from Absolute Radio

I have been streaming Absolute Radio for years and two days ago it stopped streaming.The error message is: “Unable to browse music - there was a problem connecting to Absolute Radio” Can anyone confirm this or is it just me? 

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D
2 years ago
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mjzwackAvid Contributor I
asked in Controllers and Music services
Why does my Macbook Air operating on OS 12.4 not allow Sonos to access it

I moved all of my data and setting to a new computer, MacBook Air OS 12.4  When I try to manage my music library on Sonos I get a message that the computer MacBook Air will not allow access by Sonos and the Sonos application just freezes. This is very frustrating because on the old machine it worked fine. Can anyone help me? 

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2 years ago
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CharlyMContributor I
asked in Controllers and Music services
Sonos music library and Synology DSM 7

I cannot add a music library from mij synologynas anymore since I have DSM 7With DSM6 it always worked fineI have a Sonos Play:5 (generation 1)  and I am using the Sonos1 app on my android device.The solution given was to enable NTLMv1 in SMB adjustments, however it doesn't work for my. maybe because I am using the S1 controller.HELP:  Anybody knows a solution?Thanks Moderator Note: Modified for clarity - added “:5” to “Play”

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Corry P
2 years ago
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dr1818Avid Contributor I
asked in Controllers and Music services
Samba share not showing aac files

I'm using Samba to share files from a Raspberry Pi.The Sonos app sees mp3 files, but not AAC files.Any ideas?Thanks

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Ken_Griffiths
2 years ago
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wottynattyAvid Contributor II
asked in Controllers and Music services
"No Plex Media Server available. Please make sure your Plex Media Server is accessible."

While listening to music from my Plex server, via a web browser, I tried adding Plex as a source for my Sonos system.The authorization on the Plex end works fine.  Plex shows up as an available media source.However, when I try to select it in Sonos, I get this error:"No Plex Media Server available.  Please make sure your Plex Media Server is accessible."I have tried updating Plex, uninstalling and re-installing it as a media source in Sonos, and am stymied at this point about how to resolve this.

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Corry P
2 years ago
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TopscottContributor I
asked in Controllers and Music services
music library move but still looking for old path

Upgraded to a new Synology NAS, and upgraded from S1 to S2. Added the path to the new NAS and deleted the path to the old. However the system still tries to connect to music that was loaded on the old device. Tried this on both the IOS mobile and the MAC desktop apps.How can I remove the old library references so that it only uses the new ones? Alternatively, how can I remove all links to the library so that I can start again, tried it using the “Manage Library Settings” but made no difference?Have seen similar problems In the past if I move music to different locations in my library, the music index update fails to remove the old links. 

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2 years ago
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Bob_85Contributor I
asked in Controllers and Music services
iTunes imported playlists won't play

The Sonos app on my Android Samsung Galaxy won’t play imported iTunes playlists unless the Sonos desktop application is open on my PC. This wasn’t a problem for a long time but started recently. The Sonos app will play all other sources except the imported playlists. If I open the desktop Sonos program and start a playlist using the app, I can close the desktop Sonos program and the app will continue to play music from the imported playlists. Once I close and open the Android app, it will no longer play from the imported playlists until I open the desktop application.Thanks for any ideas to fix this so I don’t have to open the desktop app in order for the Android app to use iTunes imported playlists.

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B
2 years ago
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wood97Contributor I
asked in Controllers and Music services
Sonos stops playing from music library on MacBook

I have a new MacBook Air. Sonos is set up to feed from my NAS Drive, plus also my music so that I get my iTunes playlists as well. Issue I have is that when I ask the controller to play an album or playlist it will only play for about 10 mins and then simply stops. I have tried to adjust sleep savings but no joy. Anyone got any ideas as to why this happens/how to solve. I tried calling Sonos but they had no idea. Thanks.

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W
2 years ago
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Househed26Contributor I
asked in Controllers and Music services
Mix Cloud

Why isn’t Mix Cloud working???

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Ken_Griffiths
2 years ago
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AustinlegroContributor I
asked in Controllers and Music services
Sonos can both see and not see my NAS

My Buffalo Linkstation NAS serves as my media storage and general data storage.My Sonos system sees my NAS and happily plays my music.However, having added new music it now won’t update my music index.and says //linkstation/music not found, despite still happily playing music off the linkstation. I am somewhat confused...

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Ken_Griffiths
2 years ago
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rsatterContributor I
posted in Controllers and Music services
Cloudflare Warp Blocking Sonos Controller for Mac Access to Service

I have started doing more with my MacBook Pro. As a result I tried to use Sonos Controller for Mac to control my Sonos Play:5 Gen 2.I have the following MacBook Pro running macOS Monterey 12.4 Sonos Contorller for Mac 14.10 (build 68330100) Play:5 Gen 2 1.13.1.9-1.2I have Cloudflare WarpVersion 2022.5.342.0 (20220616.9) Excluding the following IP Ranges 192.168.1.0/16 excluded to enable Logitech Flow a virutal KVM switch. 239.255.255.250/32 workaround proposed by Cloudflare 255.255.255.255/32 workaround proposed by Cloudflare The controller could not find the Play:5. I found a workaround proposed by Cloudflare back in June 2021 until a fix was implemented in Warp. I would have thought it was fixed after a year but no joy. When I added the 2 IP ranges Sonos Control could find the Play:5 without turnign off Warp. However the controller cannot see the contents of the services and start playing music with Warp on. In order to play for example an Apple playlist. I have to turn off Warp. T

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J
2 years ago
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