Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,070 Topics
  • 50,993 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 94
  • 323
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 755
7070 Topics
J
johnglassjrContributor I
asked in Controllers and Music services
Streaming Reauthorization

I’m having an issue where apps (Apple Music, Spotify, Nugs.net) are asking for reauthorization every time I use the app. 

1
Airgetlam
1 month ago
W
WatchMcGruppContributor II
asked in Controllers and Music services
Relisten just blank in the app?

So Relisten is showing up completely blank in the app.  No band names appearing, and although there is a search bar, the search function does not apply to Relisten.  Any ideas?  Mods could you put a ticket in for this for a bug fix?  Screen shot below.  

1
Corry P
2 months ago
1
1_KapuContributor I
posted in Controllers and Music services
Meine Erfahrung mit Sonos

Führt wahrscheinlich zu nichts?Funktioniert das denn mal? Irgendwann? Man gibt ein Heidengeld für Sonos aus und man ärgert sich nur! Wenn es denn mal läuft hört es ja a schon sehr gut an Erst denkt man es liegt wo anders dran, W lan Einstellungen etc was weiß ich. Anbieter gewechselt, zig Router getauscht und gewechselt. Dann läuft in der Küche die Mikrowelle und Zack Aussetzer. Das WLAN und Mikrowelle sich stören, kann ja passieren. Nach dem Update funktioniert es seltsamerweise. Wahrscheinlich zufällig. Dann möchte man (ich) Stereo hören also 2 von den Dingern. Es läuft Musik und irgendwann fällt Mal ein Kanal aus. Nicht immer derselbe. Oder bei Gruppenbetrieb ist irgend eine oder andere nicht mehr dabei. Wieder dazu holen mit ach und Krach. Hindern sich die Streaming Dienste oder sind die nicht kompatibel. Wenn die Quelle per HDMI zur Arc kommt OK läuft es flüssig. Möchte aber nicht ständig die Glotze dafür anlassen, es sollte ja auch anders gehen, was l irgendwie nicht funktioniert

1
Airgetlam
26 days ago
P
PDSowellContributor I
asked in Controllers and Music services
Volume control

The volume is near impossible to control in the app. I move the sliders and they snap back to where they were before. It takes multiple attempts to get the volume to change and then it does reach the desired level or snaps to some other level. FRUSTRATING! My children have refused to update to the new app or those that have avoid it by playing music directly from Spotify. 

1
Airgetlam
1 month ago
C
cmitchamContributor I
asked in Controllers and Music services
Speaker on on System not available / Ungrouping speaker from group

Hi,Sorry if this is answered elsewhere.  This is my first post.  I am really struggling with the app.I have added a speaker to the system but when the app said it was added, I cannot see it in the system.  I just want to add it to a room as an individual speaker but I cannot find it on the app.  Any help would be great.Last question - I have a bunch of speakers in one group.  I want to use one of the speakers by itself.  Similar problem to the above - I cannot choose (or see) the individual speakers of each group in order to select them for a new group.  For example, if I take one of the speakers from the existing room / group and put them in another room, it is still in the same old group (because I cannot see the speaker to ungroup it or add it to another room).It is not obvious on the app how I do this.Any help would be greatly appreciated.Thank youCameron 

1
Stanley_4
20 days ago
Cococo
CococoChromatic Producer I
asked in Controllers and Music services
Where is the logo FLAC or Lossless for Deezer in the new app

All is in the title. Thanks in advance for your answers!

1
Corry P
1 month ago
K
KurtSContributor I
asked in Controllers and Music services
Spotify won't play on my Sonos S1 system

It used to work, but now every time I try to play Spotify, I get a “Unable to play selected item”. It also isn’t importing the artists that I’ve played on Spotify. Same result on the laptop or the phone.I’ve tried reauthorizing the account several times, then deleted it and reinstalled it.  Spotify and Sonos both say everything is good, but no change.Then I deleted it, reset the controller on the laptop, and reinstalled it. That at least brought over my Spotify history, but still the same error. What else can I try? Thanks!

0
K
1 month ago
B
bellyman69Contributor I
posted in Controllers and Music services
Sonos Windows App v16.3 (S2) Keeps clearing queue

Greetings,Ever since this update my queue keeps being cleared. At first I felt was an anomaly - rebooted and all appeared to work fine. However, if I put the system to sleep and come back later the queue has been cleared. (I would have say 400 songs - and it is on song 20). Very annoying since these are music shows that are each 2hrs - and now I cannot remember the last nor where I was in the song.Anyahoo I now check everyday for a new update to see if this queue problem has been resolved.  Funny thing is - based on 40y+ of working with computers, I have never seen such a featureless app updated as much as this. And this last update now has rendered it almost useless.Sadly I am stuck using this app to play music onto the Sonos pair. One problem I have with the Sonos pairing is that from my PoV - there is no “singular point” to connect to - to reach the pair. With various music players they force you (via uPNP) to choose an IP but when you play music - only one speaker works. It would b

1
B
1 month ago
A
AMPLEBEAU1Contributor I
asked in Controllers and Music services
playlist limits

Are the upcoming fixes going to address the 500-song limit on imported playlists? This limit makes me want to ditch Sonos—super annoying! I entertain several times a year & have curated themed playlists & this limit stinks!

1
Airgetlam
1 month ago
L
llalondeContributor I
asked in Controllers and Music services
Plex search error on IOS, but works on MacOS

On the IOS S2 App (S2, buid: 80.04.04-release+20240627.fa7966dd1) , I am able to browse, play content from my Plex server.   However, searching the Plex music library gives this error:An error occurred with Plex.  Try again later.The Sonos application (version 16.2, S2, build: 79153290) on MacOS works fine for searching my Plex collection.  I don’t think that this error is coming from Plex.I switched to Plex for my personal library because I could not search anymore since the May updates.I am not a happy Sonos user since May 2024 when the new version of the app has come out.   Sonos should have done more beta testing before releasing.    The new version is flaky, buggy and slow.

1
N
1 month ago
D
David BlumbergContributor I
asked in Controllers and Music services
Sound control dialogue duration

I have 8 rooms grouped together. When I want to adjust the sound volume in any particular room I need the volume adjustment to stay up longer than 2 seconds so that my eyes can fine the correct room annd adjust the slider. It’s frustrating chasing after the dialogue as it closes prematurely. Sort of feels like whack-a-mole.

1
Corry P
17 days ago
S
sonoisawfulContributor I
asked in Controllers and Music services
Is it shocking how terrible this system is

I mean, how is it possible this is so awful in 2024? I won’t even get into the fact that my old stuff has to remain separate, but the process of downgrading the software of something to S1 is asking to programming a moon landing. Not to mention the constant losing connection, terrible app, etc etc. I work in audio and I literally tell anyone who asks to run away from Sonos. I’m stuck with it because I have two units that cost a lot of money, but I’ve been sitting here for an HOUR trying to downgrade the software on a unit. It won’t let me sign  in, then won’t see it, then i have to reset for the 254th time. Sonos. YOU SUCK

0
S
6 days ago
P
Prasanth VadadaContributor I
asked in Controllers and Music services
New Sonos app doesn't recognise my speakers

Hi there,Absolute thrash with the new Sonos app. I have got this perennial issue with my entire speakers not showing up on the Sonos app. I cannot control any of the speakers using the app. Can someone please advise a fix/suggestion on how to get out of this issue. It is so hard to the digest the fact that we all have spent some good amount of money and enjoy the system and now that this new software update has completely ruined it.Thanks

1
Pools-3015
1 month ago
F
fschkContributor I
asked in Controllers and Music services
connecting to a music library

I am not able to connect my sonos system til my music library on my imac. 

1
R
6 days ago
S
SpatsContributor I
posted in Controllers and Music services
iTunes playlists

Sonos did not find my iTunes playlists when updating my library.iTunes stores playlist info in the file iTunes Music Library.xml. I found it on my Asus in C:\users\Asus\Music\iTunes. I tried adding this folder to the Sonos library but still no playlists. I keep my music in a different folder C:\iTunes Music, which I add to the Sonos Music Library. Sonos finds my music here. Sonos seems to need the xml file in the same folder as the music. So I copied and pasted the xml file to my C:\iTunes Music folder. Now Sonos finds the playlists. I just have to remember to copy and paste when I create a new playlist. BTY, I love Genius for making playlists.I am not sure how I found this solution. I may have to credit someone else. But I could not find in prior conversations. So I thought this post may be of help to someone.  

1
S
1 month ago
P
PDEGRAEContributor I
asked in Controllers and Music services
Youtube Music - codec issue

I’ve been a Sonos customer for over more than 4 years now.Since last week, an error has appeared when trying to play Youtube Music songs. From iOS: I get immediately the announcement “Can’t decode codec”From Android: when playing an album, the first song usually plays. Starting from the second song of the album, the “can’t decode codec” error appears. 

1
Airgetlam
21 days ago
W
woodenuffContributor I
asked in Controllers and Music services
iTunes or Music playlists-add to library

Im running the latest Sonos App on my (up to date) iMac 24. I could not get my music library into the Sonos App and called in for help. The agent took over my Mac and moved some things around and now my library from iTunes/ Music is shown in the Sonos App. My playlists are nowhere to be found. I’ve read the articles about xml files but can find them so I don’t know the path. ideas and suggestions greatly appreciated. Thx hk

0
W
1 month ago
M
Mrytk421Contributor I
asked in Controllers and Music services
Youtube music playlist only shows 500 songs

I've created a YouTube music playlist that has all of my uploaded music. However, the sonos app on Android is only allowing a max of 500 songs in the queue. Or at least that's all it is showing.Is this issue being resolved?I wish they'd go back to playing from device as an option. I know, it was supposedly too much to keep up with security updates.

1
MoPac
3 days ago
E
EradicuaContributor I
posted in Controllers and Music services
Managing Services Library - Spotify/Deezer functional; Amazon no longer works; Apple never worked

Hopefully I’ve given all the details in the subject title, but just to expand/reiterate:I can add Tracks, Artists, Albums to Library of an individual music service via the Sonos app. Full functionality such as ‘Thumbs Up’ or ‘Dislike/Dont Recommend”. It’s not *perfect* either, as there will usually be an ‘Add to Favorite Tracks’ and ‘Remove from Favorite Tracks’ on the same track, but that’s more than acceptable, just thought I’d mention it in case it suggests wider problems (or not). I can directly add the track into a Deezer/Spotify playlist OR a Sonos playlist/Sonos library.With Amazon Music, the functionality used to be so much better  when I was first experimenting with it, in terms of being able to thumb up / thumb down a recommended track whilst it was playing - wish I had a screenshot to indicate this feature, but alas, I don’t - however I got fed up of the total restriction on searches (I just had to start a random shuffle and even skipping tracks was rate limited) so even tho

1
ratty
10 months ago
E
eytanchenContributor I
asked in Controllers and Music services
Play from Sonos Five to Sonos app on iphone

This might be a strange question - I have a record player lined-in to the Sonos Five. Is there anyway to stream the music from the record player, via the Sonos Five, to the Sonos app itself, either on my Iphone or Mac? as if the Sonos app is another Sonos speaker?

1
Airgetlam
1 year ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in Controllers and Music services
Mac Sonos Controller Fails to Install S2

For several months now if I try to update the Sonos controller when prompted by the Max controller after I’ve entered my Mac password and the install downloads it fails. I have to manually remove and re-install from the web. Not a big deal but wanted to mention it so the developers may see

1
Corry P
1 year ago
J
JCBostonAvid Contributor II
asked in Controllers and Music services
My Sonos station choice loads a different station

I have a number of Stations from SiriusXM and TuneIn bookmarked in My Sonos on the iPhone S2 app. Occasionally I will choose Station ‘X’, say, and Station ‘Y’ starts playing instead. Station ‘Y’ is always the one most recently listened-to, although it is never currently active when the problem occurs. If I repeatedly try to choose Station ‘X’, it eventually does load after a couple of tries.Has anyone else seen this behavior, and if so, is it a feature or a bug?

1
Airgetlam
1 year ago
G
GSinge65Contributor I
asked in Controllers and Music services
Spotify Connection

In Scotland, my Spotify connection has dropped- tried the switching the router on and off, tried to reinstall the reinstall the Spotify account but coming up with an error message. Seems to be a more frequent interface issue?

1
Airgetlam
10 months ago
B
bk2001Contributor I
asked in Controllers and Music services
update a wrong answer in post

Hi there,Can someone from Sonos please update the answer provided in the following post? It’s outdated and a subpar solution, you will save many mac users from a very bad experience. The correct fix is listed on the second page, but it won’t make it to the correct answer due to the nature of the upvote system this forum applies... 

1
Corry P
9 months ago
K
KassandraannContributor I
asked in Controllers and Music services
FRUSTRATING YOUTUBE CONNECT

VERY FRUSTRATING.  ALL API ACCES S AND EMAIL IS RIGHT - ALTHOUGH ITS NOT PULLING IN MY YOUTUBE PLAY LIST. 

1
Airgetlam
1 year ago
Terms & ConditionsCookie settings