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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,116 Topics
  • 51,213 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7116 Topics
M
Mr BrownContributor I
asked in Controllers and Music services
Network path from music on Mac to Sonos

I have replaced my Play :1 with a Roam 2.  I have managed to get the new device to connect to my Wi-Fi network. I want to get the Music library on my Mac to show up on the new device.  

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controlav
1 month ago
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1Rusty2Contributor I
asked in Controllers and Music services
New App

Is it just me that can not get this new App to download

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Airgetlam
1 month ago
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UnhappyUserContributor I
asked in Controllers and Music services
Indexing

New issue. I fired up the Sonos app on my desktop today (which required an update, naturally). I then reindexed my local library to pick up a newly added record. Indexing finished. New record is not present. I have never seen this occur. Please advise.

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U
1 month ago
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JMCAvid Contributor I
asked in Controllers and Music services
Downgrade to S1 feature

When will the downgrade to S1 facility be brought back? Is this even going to happen or is this your way of pushing us early Sonos customers to ditch our units to buy new models?  Why can you not simply make your app backward compatible? 

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jgatie
1 month ago
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GahamHeadliner I
asked in Controllers and Music services
Sonos Has Lost My Deezer Account

Just when I though that thing scold not get any worse Sonos decides to tell me I need a paid Deezer subscription.I have been using the same one for years.Totally ridiculous.

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G
1 month ago
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Kdotlover911Contributor I
asked in Controllers and Music services
extremely slow sonos app

Hi I’ve been using a Sonos Roam 2 for a few months now with the Sonos app and when I try to shuffle my playlist through Apple Music on the Sonos it takes around 10-20 seconds to even start the song. I have good internet so I really don’t know what the problem is and would would appreciate any input. thanks

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Airgetlam
1 month ago
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PlukkringeContributor I
asked in Controllers and Music services
slow app

Can you plz fix the app,volume up and down are so slow and to play a new song takes ages!fix it god dammit!!!everything is so crazy slow with the new app!!

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V
1 month ago
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Serge van der BaanContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

HI  My Sonos and Spotify are up to date. But during or after the ads, i dont have any sound. Has to do with Sonos, because i don't have any issue in the car. Someone a solution for this? 

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Craig L
1 month ago
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chris arnoldTrending Lyricist I
asked in Controllers and Music services
finding my local music library on my mac

I have the latest release of the Sonos app on my iPhone. The relaxers notes say that it will now enable me to find my local music library on my Mac which is running Catalina. I have followed all the instructions on both Apple help and Sonos help. I still cannot add my music library  to my Sonos system. I am so frustrated as I have a large music library of ripped CDs and I cannot play them on my Sonos system. Can anyone help please.

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Craig L
1 month ago
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bellyman69Contributor I
posted in Controllers and Music services
Sonos Windows App v16.3 (S2) Keeps clearing queue

Greetings,Ever since this update my queue keeps being cleared. At first I felt was an anomaly - rebooted and all appeared to work fine. However, if I put the system to sleep and come back later the queue has been cleared. (I would have say 400 songs - and it is on song 20). Very annoying since these are music shows that are each 2hrs - and now I cannot remember the last nor where I was in the song.Anyahoo I now check everyday for a new update to see if this queue problem has been resolved.  Funny thing is - based on 40y+ of working with computers, I have never seen such a featureless app updated as much as this. And this last update now has rendered it almost useless.Sadly I am stuck using this app to play music onto the Sonos pair. One problem I have with the Sonos pairing is that from my PoV - there is no “singular point” to connect to - to reach the pair. With various music players they force you (via uPNP) to choose an IP but when you play music - only one speaker works. It would b

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B
1 month ago
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Park974Contributor I
asked in Controllers and Music services
adding Apple Music

Why can’t add a Apple Music to my favorite stream,I have a Beam 2 gen and stuck in a infinite loop

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Airgetlam
1 month ago
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PrawnContributor I
asked in Controllers and Music services
New phone (iphone 15) now my first generation system wont open or link to the phone

Ive always found the Sonos system cumbersome but have managed to negotiate around but now my new phone cant open the sonos system at all. Ive tried everything but no luck. Any suggestions?

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Airgetlam
1 month ago
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youlaughatmeContributor I
asked in Controllers and Music services
App update battery drain.

Please tell me I’m not alone in seeing a huge drain my device batteries since the 80.50.04 update. I’ve had music playing since about 8am currently 11:46am and it’s used 15% of my battery. 6mins screen time and 14h in the background?!?  Same across all my devices, this can’t be right surely? Has to be know issue, this is not acceptable. What are they doing mining crypto in background to prop up the share price?  *edit - turns out I can’t type, apologies for mistake  in the title 🤦‍♂️

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Craig L
1 month ago
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JCattellContributor I
asked in Controllers and Music services
Accessing itunes

I have not used Sonos for a few months. When I logged in today it updated my controller to 80155014When I try to access my music library it says I do not have access to the folder (C:/user/../itunes)How do I use the system now?John Cattell

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Craig L
1 month ago
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NontechieContributor I
asked in Controllers and Music services
Sonos automatically starts

I have an amp with two speakers outside that I have had for a couple years now.  Within the last week, the outdoor speakers have randomly begun playing at different times, in the middle of the night and again this morning at 9am (music blasting when we never have it that loud when operating normally).  I use Pandora (if that matters) and Andriod phones to operate the system.

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Airgetlam
1 month ago
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phroughContributor II
asked in Controllers and Music services
Volume Adjustment Delays

Using the physical buttons on my stereo pair play 3s with paired sub has a massive delay in updating the volume. Its to the point that I can’t get it dialed into a reasonable volume because of overshooting or undershooting.  These three speakers are all using sonos net to connect. The majority of my system is hard wired, including a playbar that sits 10 feet away from these speakers. Of note and possibly related: Sonos app has a hard time determining media is playing on these speakers when I initiate it from Spotify on my computer. Is there anything I can do to improve the performance of these speakers beyond hard wiring them? 

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Corry P
1 month ago
TRIVIUM
TRIVIUMContributor I
asked in Controllers and Music services
Trouble adding services on Sonos app.

Hello, I recently got a Move 2 and love it. I added Apple Music and it works great! However, weeks later I am trying to add Pandora and Amazon to the content services section. The message I am getting after clicking “add to sonos” is “service not found” and then only one button that says done. I have restarted the Move 2, my phone. All apps are updated and on the same wifi. Any ideas? I can use Bluetooth but cannot add them in the native sonos app. Also, I have searched this forum and don’t see anything additional that has helped. TYIA! edit: I have an iPhone 15 fully updated. 

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Airgetlam
1 month ago
ExtremeTMM
ExtremeTMMTrending Lyricist I
posted in Controllers and Music services
Still love Sonos

Sonos is like an old friend. From the S1 stuff, what 20 years ago to now. I love this s..t. Really do. Will I stick with them. Absolutely. Am I happy with the current bricking of the playlist. Haeeeeeeel no. Maybe the current C levels need to go. I don’t know. What I do know is the pros of this magnificent system outweighs the cons. They will fix the playlist. They will improve the app. And when they do, I’ll be in love again.

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Stanley_4
1 month ago
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stevepiper1Contributor II
asked in Controllers and Music services
cant play content services on latest app release

I’ve just upgraded to the latest version of the Sonos app, v80.05.04, but now I can play any content services!I have 3 services connected including Deezer and BBC sounds, and I can search and select music or radio channels but whenever I actually try to select and play something from Deezer I get an error “something went wrong try again” but it never works.if I select a BBC Sounds channel the play button spins for a while but then stops and nothing happens!if I go to my music library and select tracks they will play, but if I do a system wide search and then pick something from my music library I get an error message with a link to check service status even  though it’s my local library and connects fine if I manually pick a track! another pile of s**t from Sonos!I used to be a major fan but after recent updates I’m getting close to giving up on a 8 speaker multoroom setup!   

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L
1 month ago
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stephen.harris92Contributor I
posted in Controllers and Music services
Can we have the original S2 App back please ?

all in the title - it wasn’t perfect, but at least it worked 

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jgatie
1 month ago
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Prasanth VadadaContributor I
asked in Controllers and Music services
New Sonos app doesn't recognise my speakers

Hi there,Absolute thrash with the new Sonos app. I have got this perennial issue with my entire speakers not showing up on the Sonos app. I cannot control any of the speakers using the app. Can someone please advise a fix/suggestion on how to get out of this issue. It is so hard to the digest the fact that we all have spent some good amount of money and enjoy the system and now that this new software update has completely ruined it.Thanks

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Pools-3015
1 month ago
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okridaContributor I
asked in Controllers and Music services
New sonos app on iphone8 wont work

Do anyone here know what to do when the new sonos app is downloadet to my partners iphone8 but we cant get past the terms for use because the button to accept the terms doesn’t get active? On my iphone13 it works fine.

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controlav
1 month ago
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Laurel3Contributor I
asked in Controllers and Music services
service stops unexpectedly

When listening to SiriusXM the service unexpectedly cuts off every 15 minutes or so. Why? Never had this issue before with my Sonos system.

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Airgetlam
1 month ago
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DhaneyContributor I
asked in Controllers and Music services
getting my Sonos working again

I have 2 systems in 2 different houses and both have stopped working. When I open the app and try to play a song from my playlist nothing happens. At one house it says I have to reinstall the system.  should I delete the app and reinstall?  Please advise.  thanks

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Airgetlam
1 month ago
Dingenis
DingenisContributor I
posted in Controllers and Music services
ALL Alarms are skipped

After the S2 app update all the alarms are skipped.No alarms at all. My Solution is.Delete all the alarms in the Desktop App.Add all the needed alarms again.now the alarms are back.This happens with update: 80.04.04 and 80.05.04Hope that Sonos read this and fix this Bug.

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Dingenis
1 month ago
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