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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 52,882 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7650 Topics
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BencrouchContributor I
asked in Controllers and Music services
cant group beam and roam sl since major update

I can play music on my beam or my roam sl but not both grouped since the major Sonos app update

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3 months ago
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DanielJBContributor I
asked in Controllers and Music services
New app lost my system

With the latest App update my system has totally vanished, it doesn't find any speakers when searching. Just before this happened i thought the new app was pretty much unusable anyway. is there a fix ?

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Corry P
3 months ago
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Alexandre_2Contributor I
asked in Controllers and Music services
Deezer randomly stops and starts, skips songs

Playing with Spotify works 100%, Deezer, randomly works and randomly just stops playing after a few seconds, skips a song, stops again... 

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Corry P
3 months ago
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TNilsContributor I
asked in Controllers and Music services
Airplay works but Sonos app doesn't see system

The Sonos app on my iPhone worked before the update. It now sees my wifi but doesn’t see my system and won’t let me add speakers. Airplay works though. As does the Sonos app on my laptop. Deleting and reinstalling the app did nothing. Anyone have any ideas?

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K
3 months ago
Kyaw Ze
Kyaw ZeTrending Lyricist I
asked in Controllers and Music services
NO COMMUNICATION BETWEEN BEAM2 AND SURROUND ONE SL AFTER NEW VESION UPDATE

Horrible, the app itself keep dropped WIFI connection, both One SL are now useless. Only Beam 2 is working. How can be trusted SONOS products?if couldn't connect any more I will not put on sale, I will straight throw away in rubbish bin after I beat up with hammer and moving forward to BOSE

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Gabriel Z
3 months ago
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feldhausContributor I
asked in Controllers and Music services
Sonos App starts slowly

The app always starts with system not found and takes a very long time until everything is loaded.

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Airgetlam
3 months ago
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BixAlbanContributor I
asked in Controllers and Music services
New App & Innous

When are you going to fix the new app?It is too slow and lags behind changes made in the interface to the point that I end up giving up using it.Why can I not use it with my own streaming device any longer (Innous)? I don’t have subscription services so basically you have converted an effective system into some expensive and pretty uncontrollable bluetooth speakers.Does your returns policy cover your app ‘enhancements’ making the product no longer fit for purpose?

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3 months ago
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I need helpContributor I
posted in Controllers and Music services
new system

I have my three nes speakers all connected . My setting shows I have nothing in my que. how do I get music to play?

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3 months ago
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AthanasiusContributor I
posted in Controllers and Music services
rooms connection

Why won't my rooms and roam connect 

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N
3 months ago
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GregorioContributor I
posted in Controllers and Music services
New Sonos App does NOT work

The new App is absolutely garbage and does not load music and even work without crashing.  This kid on Apple and on Android operating systems. Revert back to the previous version ASAP or the damage to the Sonos brand and reputation will be unrepairable.Everyone we know who has Sonos is having the same issues.  

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Kyaw Ze
3 months ago
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blreindlTrending Lyricist I
asked in Controllers and Music services
Beyond Level 2 Support

Hello:Level 2 support is telling me there are no more troubleshooting steps they can do. Since the new app, I can’t get all the speakers playing.  I downloaded this week’s update and firmware. What do I now?   Brian

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Airgetlam
3 months ago
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tlennonContributor I
posted in Controllers and Music services
need to add my voice… the new app is terrible

I never post here but need to add my voice to the conversation. The new app is slow, unresponsive, and difficult to use. How could you*  this up? Why would you *  this up? I see the “buy more” pop ups seem to be working fine… Help. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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J
3 months ago
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dselingContributor I
asked in Controllers and Music services
sonos app

For the new sonos app - specifically for the sonos amp - the amp sub controls (for third party subs - including switching on the third party sub or off and crossover frequency) cannot be found anywhere under settings or amp settings or sound settings.I have read that some sonos users can see this but I certainly can't. I have submitted a diagnostics again for sonos to debug. I also just updated the app moments ago (9th June'24) The update still didn't fix this. Come on sonos - the old app had this flawlessly implemented - why is the new app so buggy?

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Gabriel Z
3 months ago
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ZuccoContributor I
asked in Controllers and Music services
BBC sounds

In May I could play BBC sounds through my Sonos play 3 in Italy. Now I can’t!I can see the BBCradio playing on my app, but there is no sound!I read that the BBC has changed its settings,  but when will Sonos align with BBC sounds for the EU listeners?

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neilmcg
3 months ago
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KatamaTimContributor I
asked in Controllers and Music services
adding services

It will not let me sign in as owner even though I'm the only user.

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Airgetlam
3 months ago
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Rashmipat27Contributor I
asked in Controllers and Music services
why cant i see my you tube playlist on sonos after update

After updating when i try to go to youtube play list it shows about 100 songs or so and the  repeats the playlist again in a loop and i have 300 songs on playlist and 600 on another list

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controlav
3 months ago
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bramlaurensContributor I
posted in Controllers and Music services
Still cannot finalize connection with my symfonisk speakers after multiple updates

Hi all,the new app update completely broke the system with 5 Symfonisk speakers we have at work. Right after the update, accoring to the app there is no Sonos system set up on our network at all.I reset all speakers, but when I go through the setup process again, all goes fine up until the point I enter my WiFi network details, it proceeds to the next step of connecting but infinitely hangs at this point until it says the speaker is connected but may not be visible until I restart the speaker.After doing this and rebooting the speaker, it never shows up in system settings.The weird thing is, they're definitely all connected to the network because I can use them using AirPlay, but the Sonos app still says there is no network.I have updated the app two times now since the new app (first to 80.01.30 and then to 80.02.04). Both versions give the same result.Does anyone have any suggestion here? Ethernet is not an option as we do not have access to ethernet ports on our network due to IT po

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3 months ago
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NuganooshContributor I
posted in Controllers and Music services
FINALLY THE FIX FOR THE NEW APP VERSION!

I FINALLY FIXED THE NEW APP! MY SYSTEM IS WORKUNG AMAZING AGAIN! Ok there was the click bait, here is the solution... just GET RID OFF THE NEW VERSION! Go back to 16.1 (the old version!) A lil google dive on the topic and I found this! A bit tricky with all the ad bs on apkmirror :( (so be carefull and actually download the real file not some advertising junk) but seriously I downloaded (search SONOS in apkmirror - hopefully will be a live link in my copy and paste to get you to the apk site), turned off auto update in the play store (for just SONOS) and logged in, it was all there and instantly! My playlists, my staions, my favorites, ALL my speakers and the correct network! Again this is copy and paste from a post I fpund on Reddit so please give credit there! Enjoy! From a fellow Sonos forum user, use the steps below. It worked for me and I am back to the previous version. This is for Android users. First remember to uninstall the existing Sonos app from your phone. To avoid confusi

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akerbeltz
1 month ago
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ChuckCoAvid Contributor I
asked in Controllers and Music services
Dropouts making my system unusable

I don’t know if this is correlation or causation, but after upgrading my products to current versions I’m having audio dropouts all over the house. My normal triage is to power-cycle speakers, power-cycle router and Boost, and check for Wi-Fi channel conflict between home network and Sonosnet. The first two have no effect. The last is not possible because I can find no way to do so in the iPhone or Mac app.I notice that the Boost is no longer sold. Is it still supported? Will removing the Boost and converting to a wired network fix my audio problem?

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Gabriel Z
3 months ago
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ChuckCoAvid Contributor I
asked in Controllers and Music services
Lost access to local music

I have an old Apple Time Capsule device which I use as a target for Time Machine backups. I have also used it at NAS and placed my audio files in a separate folder. In the past this arrangement has worked well. Now that I have updated my Sonos system to the current version I can no longer see this folder in my music library. I don’t see a way to add it on the iPhone app, and using the Mac app i get this error:Unable to add the shared folder to your Music Library (913).Has support for AFP been removed from the current Sonos apps? If not, how do I reestablish the shared folder access I had in the earlier versions?

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controlav
4 months ago
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PHL1Contributor I
posted in Controllers and Music services
oh Sonos what gave you done

Updates and new apps are meant to add value not go back. Why have you done this it adds no value I cannot save to a playlist or do many things I used to it’s a nail in the Sonos coffin 

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jgatie
4 months ago
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bhafterContributor I
asked in Controllers and Music services
since App uodate Sonos won't find my devices

HelloWhenever I start Sonos App I first get a message, that my Sonos devices haven't been found.I get 2 possibilities - Update my network-configure a new systemBut, trying to activate Sonos via Spotify, it works.Tying to open Sonos App now still shows the same picture, no product has been found.Anybody else having such troubles?I do not want to set up everything from the beginning as it works somehow, just the app does not see network/devicesThanks for help, Bettinae widget

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3 months ago
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MwhitContributor I
asked in Controllers and Music services
turning off all rooms

With the new update I can not figure out how to turn off music in all rooms

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3 months ago
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Graham PriceContributor II
asked in Controllers and Music services
IOS App

The new IOS App is causing me so much grief I almost wish I had never comitted to a Sonos system in the first place. It is alsolute rubbish and has made it incredibly difficult to control the system from my phone or iPad - it is consfusing to say the least and I have wasted so much time trying to use it I despair and have never been so frustrated I am now having to resort to using the PC app - which at l4east for the time being is usable! The new IOS App needs immediate scrapping or a compolete rew=rite to make is intutive and usable!!!!

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R
3 months ago
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binfordtoolsContributor I
asked in Controllers and Music services
New iPhone, Sonos App. Not Working

Bought a new iPhone yesterday and had all of my apps transferred over including the Sonos app. The app. worked fine on my old phone, but now on my new phone, it will not show the home screen where I can control the parameters for my Arc and subwoofer. I have verified that I am logged in, and that the Arc is still plugged in and functional. How do I fix this?

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Corry P
3 months ago
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