Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,186 Topics
  • 51,526 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 95
  • 339
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 756
7186 Topics
K
KenXBContributor I
asked in Controllers and Music services
SONOS will not play tunin station WFMT

For several days now I cannot play tunin radio station WFMT. In the SONOS app when I select WFMT , the station logo appears along with the Play button. When I click the Play button it changes to the little ‘please wait while I connect’ circle. After a second or two it changes back to the Play button and the station does not start playing. Click the play button again and the same thing happens - the SONOs appears to be connection but again it stops and shows the play button. All of of my other tunin stations continue to connect and play without this problem

3
K
just now
G
GahamHeadliner I
asked in Controllers and Music services
Sonos Has Lost My Deezer Account

Just when I though that thing scold not get any worse Sonos decides to tell me I need a paid Deezer subscription.I have been using the same one for years.Totally ridiculous.

1
G
1 month ago
B
BenvenContributor I
asked in Controllers and Music services
volume

With the new update I can no longer control the volume on my speaker from the side of my iPhone when I’m connected via Bluetooth. I literally have to go over to the speaker and adjust the volume. If I go into the Sonos app and select the speaker that’s connected to Bluetooth to try and adjust the volume this way it then disconnects the speaker from Bluetooth and wants me to play through the app only which I can’t do bc I’m using BBC Sounds in the US or Audible and the integration with the app is bad. I used to be able to connect whatever I wanted to one of my Bluetooth Sonos speakers and then connect the rest of my system (Bluetooth and non Bluetooth) to whatever was playing through the Bluetooth speaker and adjust each speaker’s volume separately. This system is now barely usable the way it’s designed and I’m pretty upset. If there is a new way of doing this I haven’t realized please share.

2
D
1 month ago
H
HelenMSContributor I
asked in Controllers and Music services
Music Library

Did the work around by sharing folders work for anyone? I got Sonos to add one shared folder but then it wouldn't index the music in the folder. Still no access to mudic from my PC or external drives.

1
Corry P
1 month ago
F
florismkAvid Contributor I
asked in Controllers and Music services
Alarms often don't go off

Today, again, my alarm did not go off at the appointed time. This has been happening on a weekly basis since the launch of the new app.This alarm is configured to go off on weekdays at 6.35am, play a random song from a playlist (creatively called 'Wake-up songs'), play at 10% volume, and run for 2 hours.Yesterday morning, the alarm went off at 6.35 normally, and I woke up.Today, I woke at 6.53, and noticed that my alarm was utterly silent.In the app, I could then verify that:The alarm was still configured as described The alarm was switched on The Sonos app was not reporting any issuesHowever, the playlist for the Sonos One by my bed was entirely empty, which is inexplicable as I hadn't done anything since waking up from the alarm yesterday. Normally, the song that woke me up is in the playlist until the next morning.I've already reinstalled the new app after deleting app data and cache. I've also recreated the alarm. The issue keeps popping up. What's the fix?

0
F
2 months ago
S
Stickybunn10Contributor I
asked in Controllers and Music services
Firmware

When will I be able to downgrade the firmware on my old Play 3 from S2 to S1 please?

0
S
2 months ago
S
Serge van der BaanContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

HI  My Sonos and Spotify are up to date. But during or after the ads, i dont have any sound. Has to do with Sonos, because i don't have any issue in the car. Someone a solution for this? 

1
Craig L
1 month ago
B
bthurlowAvid Contributor I
posted in Controllers and Music services
No selections are available in my windows 10 music library

The update installed on July 18 or 19 shows “No selections are available” for my windows 10 music library. The folder adds to the system and appears in the selection menu for Sonos, but gives the”No selections” message.  The system was working fine and once again, the update “screwed the pooch.”Any ideas out there? Sonos has a fix for a MAC, but I have a PC

2
B
1 month ago
K
kevdaw76Contributor I
asked in Controllers and Music services
upgrading to s2 app

I’m thinking of buying a play 1 and play 3 how do i know if these can be upgrading to the s2 app

1
jgatie
2 months ago
L
LypheAvid Contributor I
posted in Controllers and Music services
Main VOLUME slider - Needs to be bigger and more responsive

I’ve mostly made my peace now with the new app, and I like a lot of it.  That said, my main issue remaining is the lack of responsiveness on the main volume slider when on the main app page (ie. single slider at bottom).  I don’t have huge hands, so it’s not like I’m a giant trying to use it … but even so, it’s the only slider of any app I can think of that I can never get to move immediately, without finding that exact sweet spot.  Feel like an easy fix would be a slightly wider (ie. height) sizing, so it is easy to grab and move.Cheers!

2
almazri
7 days ago
E
ecamozContributor I
posted in Controllers and Music services
Feature Request: Play and add to queue option for entire folders within music library

Dear Sonos App Dev Team,please add the feature to the Sonos app to play and add to queue all songs contained within a folder of the music library. This feature gives massive flexibility and was already included in the app version before the changes of May 2024.Please fix it, 4 months have passed since you killed this feature without reason.Best,Elias  

2
Corry P
9 days ago
G
GazzawooContributor I
asked in Controllers and Music services
play 1 app

What can I do to get the app to recognise my play 1 again after the rubbish app update.Also I can no longer use my sonos over a wifi connection Any help greatly appreciated 

1
Ken_Griffiths
2 months ago
A
Andy44516Contributor I
asked in Controllers and Music services
cannot find line-in option under my sources in app

I have era 300 speakers, the Sonos cable for connecting a record player, and a record player with built in speakers (and therefore a pre-amp). When I connect the line out from the record player to the era 300 via the Sonos cable, I get no sound and I can’t find the line-out option in the app. My only source is showing as TV. What am I doing wrong? My era 300s are set up as surrounds rather than a stereo pair if that helps.thanks, Andy

3
G
27 days ago
R
ryder1145Contributor I
asked in Controllers and Music services
Firewall Error on Sonos app

Launched Sonos, and got the second error message. Checked my Firewall settings and got the first picture results. Any suggestions?   

1
W
11 hours ago
D
danwolfepdxContributor I
asked in Controllers and Music services
The new app is still terrible!

I have a system at home and a system at work, with the new app I have to constantly join and sign in to each system, the old app just switch seamlessly. SO ANNOYING! Plus, the speakers are constantly dropping off the system and have to be power cycled to work again. Adjusting volume across all speakers simultaneously is also clunky in the new app, such a poor experience overall… blech!

0
D
1 month ago
T
ThisishamishContributor I
posted in Controllers and Music services
app muting playbar

The app keeps muting the playbar. It is very frustrating. Started happening a couple of weeks ago. Does anyone know how to resolve this?

2
T
2 months ago
M
Mick FContributor I
posted in Controllers and Music services
itunes albums in feint writing wont play

Have 100’s of iTunes albums that appear in feint writing,but none of them play (error 802)???

3
M
1 year ago
E
EradicuaContributor I
posted in Controllers and Music services
Managing Services Library - Spotify/Deezer functional; Amazon no longer works; Apple never worked

Hopefully I’ve given all the details in the subject title, but just to expand/reiterate:I can add Tracks, Artists, Albums to Library of an individual music service via the Sonos app. Full functionality such as ‘Thumbs Up’ or ‘Dislike/Dont Recommend”. It’s not *perfect* either, as there will usually be an ‘Add to Favorite Tracks’ and ‘Remove from Favorite Tracks’ on the same track, but that’s more than acceptable, just thought I’d mention it in case it suggests wider problems (or not). I can directly add the track into a Deezer/Spotify playlist OR a Sonos playlist/Sonos library.With Amazon Music, the functionality used to be so much better  when I was first experimenting with it, in terms of being able to thumb up / thumb down a recommended track whilst it was playing - wish I had a screenshot to indicate this feature, but alas, I don’t - however I got fed up of the total restriction on searches (I just had to start a random shuffle and even skipping tracks was rate limited) so even tho

1
ratty
11 months ago
B
bulldog2078Contributor I
asked in Controllers and Music services
Spotify play list skip over Sonos but if streamed over phone or laptop the same playlist does not skip

This only happens with Spotify.  Apple Music or Pandora have no issues.  When I stream the same playlist over phone or computer via Spotify there are no issues.  On the Sonos system at work when I stream Spotify playlist they also skip at work just like with my home Sonos system.  There is something with your Sonos/Spotify integration that is triggering this skipping condition or more susceptible to triggering a skip with Spotify

1
ratty
2 years ago
B
BrudyContributor I
posted in Controllers and Music services
Local Station won't play

Sonos won’t play 99.3 or 91.3 both Christian stations.Sonos plays other local stations.91.3 is listed and plays on tune in, however it will not play on sonos (unable etc)Brudy

3
Airgetlam
2 years ago
S
stufisContributor II
asked in Controllers and Music services
Information scroll never updates

Even after a re-install of the app. This applies to both the app on the iPhone and the PC app. Thanks for any thoughts.EDIT: this only fails when listening to radio feeds. Works fine when playing my music library. IfI switch back to a radio feed, it shows the same title from weeks ago.

3
buzz
1 year ago
C
ciaran21Contributor I
posted in Controllers and Music services
transfer library and account from MacBook to iPad

My MacBook needs to be open before i can play my music. I am selling my MacBook. is it possible to transfer everything (including my music library) to my iPad. 

2
106rallye
9 months ago
D
dylanguedesContributor I
posted in Controllers and Music services
Bug report: long playlists aren't loaded on iOS

Hello,I have an Android and an iPhone cellphone. My youtube music playlists with 100+ songs are shown with an infinite scroll just fine on Android. On iPhone though it stops loading at a fixed number, like 100. So you can only see the first 100 items of your list on iPhone.

2
D
10 months ago
M
micreyContributor I
asked in Controllers and Music services
L' app IDAGIO a bien été intégrée dans SONOS mais en Anglais ( l'utilisateur est français )

J’ai bien réussi à ajouter le  service IDAGIO dans l’app SONOS, mais voilà les menu sont en Anglais. Quand j’ai installé l’app IDAGIO dans mon Android  les menus sont en français .Est il possible d’avoir le menu du service IDAGIO dans SONOS mais en Français. Google Translate:I managed to add the IDAGIO service to the SONOS app, but the menus are in English. When I installed the IDAGIO app on my Android the menus are in French.

1
Jamie A
11 months ago
J
Jvs23053Contributor I
asked in Controllers and Music services
Playing but “not connecting” !

Play 1 (stereo pair) + Play 3 been running well for years. Controlled bi iPad app. Music source is also on iPad. No connection or network changes but recently Sonos system is “not recognised” by the app even if the system is actually playing! Running the Fix prompts eventually finds that the system was there all the time. Getting very fed up with this.

1
Airgetlam
1 year ago
Terms & ConditionsCookie settings