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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,174 Topics
  • 51,486 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7174 Topics
New England
New EnglandContributor I
asked in Controllers and Music services
Sonos Creating 2 Playlists not in my Music Library

When I upgraded to Catalina 10.15.7 (iMac) I had no problems using Sonos everything was fine unlike others or so I thought.I only noticed recently that the daily music library update was pushing out a message that I had too many Playlists and the update could not complete and I should delete some playlists and re-run the update or words to that effect.Checking in the Music app I only had approx. 70 playlists which should be ok.Checking my imported playlists in Sonos I noticed 2 playlists called Home Videos & Music - Home Videos contained all my Videos and Music contained all of my Music tracks around 16,000. Most likely the Music playlist size is causing the daily library update to send out the delete playlist messages.I have changed the music library path without success. Anybody else had this problem caused when Catalina binned iTunes , I still have a sub folder called iTunes under the Music Folder , but playing with the library paths was unsuccessful. I even moved the Movies to

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New England
3 years ago
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Deadhead103Contributor I
posted in Controllers and Music services
YouTube Music chirps, clicks, and dropouts

I’m in for about $3k in Sonos hardware over the last 5 years, I have been using YouTube Music without issue for the last year and now all of sudden it’s unusable.If this is a Google issue, can a developer please show me the ticket that was opened by Sonos Engineers? Something I can reference when I try to speak with Google? Are Sonos engineers working on a workaround/fix to eliminate this issue? Has Sonos support even recognized this as an issue/bug? Is it being tracked?Sonos has to work with 3rd party servers to survive. The lack of an official response in the forum is outrageous! The finger pointing back to Google is equally outrageous. To claim it’s network issues is outrageous. I can stream Spotify, Amazon Music and Sirus XM without issue. Until recently, I could stream YouTube Music without issue.Somehow this thread is Closed & Answered yet nothing is provided. I’m asking for an official response in the forum to this issue from either Developer or Support. Right now my $3k Son

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2 years ago
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dtmContributor I
asked in Controllers and Music services
Help: how to connect Itunes library on PC to Sonos?

Just moved, had to factory reset the Play 1 and Play 5, connected to a few music services.  I have a nice library of music in Itunes on my PC.  How do I connect that libary to the Sonos system via the Android app on my phone?  Answers etc. in FAQs and forums seem outdated.Thanks.DTM

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3 years ago
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michelle206Contributor I
posted in Controllers and Music services
BBC Radio 5 Live Sports Xtra

Is anyone else having problems with BBC Radio 5 Live Sports extra. Tried tuning in this morning through my Sonos, but it's not playing and says that access is denied. I see that access is denied from outside UK but I am in the UK. Anyone else having the same problem or does anyone have a possible solution to this?Any help greatly appreciated.

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2 years ago
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finchi10Contributor I
asked in Controllers and Music services
Sonos not updating Mac Music library hosted on WD MyCloud

I have my Music Library saved on my MacBook Pro and recently when I’ve updated my playlists and exported my library to sync to my WD MyCloud Home, it’s still showing playlists I have deleted and is missing new ones I have added. I’ve even tried deleting the original .xml file and exporting a brand new library but no luck.Any help would be greatly appreciated.

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Airgetlam
3 years ago
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dlp1014Contributor I
asked in Controllers and Music services
Amazon music not updating

I’ve read some of the other issues and answers that others have experienced however I still cannot get Sonos to recognize my updated music.  I add new songs to my Amazon music account then go to Sonos to play and the song/songs I’ve just added are not showing.  I’ve deleted my Amazon account and reinstalled, I’ve signed out of my Amazon account and signed back in but still nothing is working.  I’ve deleted the Sonos app and reinstalled, I’ve tried everything I can think of.  I’m using an iphone 8+ to access my Sonos and Amazon music.

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D
3 years ago
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CashyContributor I
posted in Controllers and Music services
Sonos and Synology NAS

If your music library is sitting on a Synology NAS drive and you are having issues adding the UNC path to your music library in Sonos:If you are using DSM 6 watch this:If you are using DSM 7 read this:http://appletechtalk.com/connecting-sonos-to-a-synology-nas-in-dsm-7/

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3 years ago
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ShoubContributor I
posted in Controllers and Music services
New podcast shows not visible in Sonos app

HeyTrying to see if someone has this problem, or even better if someone can figure out how to solve it.I have a few podcast apps connected to Sonos, mainly using pocket casts and stitcher. I have noticed that when I add a new podcast show to the app (I.e. Pocket Casts) quite often I cannot see that show from the Sonos app. Sometimes it fixes itself after a few hours, but sometimes it doesn't, and I'm therefore unable to play that show via Sonos. Thanks in advance to anyone who can give a hand.        

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Airgetlam
3 years ago
Stuart_49
Stuart_49
asked in Controllers and Music services
connecting music library on Synology NAS to Sonos

I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!    

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2 years ago
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BrendanleahyContributor I
posted in Controllers and Music services
spotify losing connection to sonos.

Spotify keeps losing connection to my sonos speaker. I have recently switched to amazon music on trial and I've had no issues with it. As soon as I reconnect it to spotify the same things starts happening. You haven't been able to give anybody a satisfactory answer as far as I see. Any solution? I've tried he usual router reboots yadayada 

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Airgetlam
3 years ago
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shelby12345Contributor I
posted in Controllers and Music services
Sonos Music Error

I faced an error while playing the music on 20th of August, I thought that it’s only a glitch and can be solved by the owners. Then I play same on the 22th of the August as ***** but the issue is still same.  Please, tell me about the possible solution. I have to hear a live stream here.Thanks  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Airgetlam
3 years ago
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AzzolaContributor I
asked in Controllers and Music services
Bug report over Samba share for music library

Hi, this is the simple problem.i’ve just configured a share over my QNAP NAS through SAMBA sharing protocol, the NAS is updated and SMB is at version 3.I’ve pointed a major share directory in which, on surface, is visibile the snapshot folder and it start with a @ symbol; the problem consist in the fact that all other folders in that share are NOT VISIBLE in the scanned library from SONOS app, phenomenon that never happened before activating snapshots (so with that virtual folder visible and accessible).if i point/map directly a subfolder inside the main share showing the @ dir i see everything about what’s inside, i suspect there is some king of problem this special chars … could you investigate?Thanks in advance

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3 years ago
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CarelContributor I
asked in Controllers and Music services
Sonos does not recognize some foreign song and album titles

Sonos has problems with song titles that include accents and cedilla [ç] I have to get rid of all accents and cedillas before Sonos recognizes the song.I see that this has been mentioned before, but there was no answer or solution.

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3 years ago
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alan278Contributor I
posted in Controllers and Music services
imported playlist only partially complete

I’ve read postings in this forum about the same issue that I am having and wondering if there is a fix or workaround.That is, a large imported playlist (from my music library) only appears to contain a fraction of the songs in the original playlist.  For example, an 8900 song playlist is imported but when added to the queue (or replacing the queue) only loads only 1200 or so songs into the queue.I’ve read that this issue may be due to a timing limitation of the playlist import process.Aside from a workaround like creating multiple shorter playlists from the original and importing those, are there other suggested workarounds?  I’ve taken to occasionally random sorting of the original playlist then re-importing it so that i get a different grouping..Or maybe there’s a fix?  If the issue is related to a playlist-import-time limit, maybe there is a way to increase that time limit?  I do not think i can speed up the connection to the music library.Thank youdata:  i use only a sonos connect

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buzz
3 years ago
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RandalContributor I
posted in Controllers and Music services
Can not play mp3 files behind my https server

Hi there!I’m moving forward in the Sonos ecosystem usage after installing Home Assistant domotic controller in my house.The controller can call “play” mp3 files so you can use the Sonos One speaker as voice of your house and it’s great!At the beginning I have no problem. But later on I moved the server to https and after that it stops working. The SSL certificate is generated by Let’s Encrypt.I have followed all the advices under Security at Sonos Developer but still no luck:As certificate I’m using the full chain pem file with my public cert + all intermediate certs involved + DST Root CA X3 Cert is not expired DNS missmatch is checked and OK alsoI have the error “Cant not play, connection with xxx.com lost”.If helps, I have submitted diagnostics with 436828243 ID.Hope someone has solved this before.Thanks in advance.

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2 years ago
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AntaliaContributor I
posted in Controllers and Music services
no streaming radio

Buongiorno,ho un problema con il sistema SONOS, da qualche tempo quando chiedo lo streaming di una stazione radio questa viene riprodotta per un paio di minuti, poi il diffusore va in standby.Non ci sono timer attivati, mentre se chiedo una playlist qualsiasi la riproduzione prosegue a tempo indeterminato fino a quando decido io di chiuderla.Vorrei poter fare lo stesso anche con lo streaming radio.Ho pensato che potesse essere un problema di streaming ma con il PC la riproduzione è regolare, il problema esiste solo con i diffusori Sonos.Potreste gentilmente aiutarmi a risolvere questo problema?

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Ken_Griffiths
11 months ago
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ElectricspeedContributor I
asked in Controllers and Music services
unable to subscribe sonos radio due to uk postcode

Hi,  has anyone in the U.K. subscribed for sonos radio ? I’ keep getting an error message “post code cannot be recognised” and gives me an example of the American post codes.  

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bockersjv
3 years ago
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davidhandyContributor I
asked in Controllers and Music services
Sonos cannot browse music on Pandora again

The Sonos pandora link seems to be broken again.  Can you fix it?Thx!

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3 years ago
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peterw101Contributor I
asked in Controllers and Music services
Problems reconnecting Play 1

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated. 

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3 years ago
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Kennyb50Contributor I
asked in Controllers and Music services
Music Library

I need help adding my music library from my Synology NAS DS220+ DSM version 7.0.

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el rubio
3 years ago
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HumancaptchaContributor I
asked in Controllers and Music services
Spotify randomly stops?

So it seems when I play Spotify through both Spotify Connect and the Sonos app on both my iPad and iPhone, Spotify randomly stops playing. This seems really to only seems to happen at night. I can press play and the audio will resume right where it left off. This is with a SYMFONISK hardwired with an Ethernet cable. I submitted diagnostics: 1031354842

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Corry P
3 years ago
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IbuildstlContributor I
posted in Controllers and Music services
wont play all itunes songs in my library

For years the Sonos app does not play all of my songs in iTunes. It plays for a while and then starts skipping songs saying unable to play.  I can go back to those songs and manually force it to play them so it’s not a corrupt file. I communicated with Sonos and have tried everything, rebooting everything and after playing for a while it still happens. Occasionally, like today it will stop altogether and just continue to skip all songs until I shut down the app and open it back up again. A very disappointing app that does not really work with iTunes.

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Ken_Griffiths
3 years ago
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castallaLocal Superstar
posted in Controllers and Music services
Why no album artwork on live radio streams?

Many radio streams contain album artwork... Sonos just displays a station logo. Why? 

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3 years ago
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thomasbonneauContributor I
posted in Controllers and Music services
Unable to browse Spotify library on any device

I have a recent issue with Sonos. My wife and I both have our Spotify premium accounts connected, no issues. Just today, when I went to my account I see the Unable to Browse Music message. This is on iPhone/iPad/Mac. All apps are updated. Her account is fine.I have seen posts on here previously and tried following:Disconnected account and re-connected Logged out of Spotify and re-connected to my account having to login in again Reset routerNothing has worked. I am still able to see my playlist recent history and playlists that I had saved as Sonos playlists, but obviously not being able to natively browse Spotify is quite annoying.To compound the issue, on all systems it not longer distinguishes between which Spotify account is which, it just has two Spotify names under Music Sources; previously, it would just show one Spotify account and my name would be under it, and I could change back and forth, so now it just show two and one of them says unable to browse and then the other logs i

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Airgetlam
3 years ago
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Andy11111Contributor I
asked in Controllers and Music services
Sonos Home Password

Hi How do I set a password for the Sonos AppI would like to prevent others at home using the app to control music/volume/devicesCurrently anyone on my home wifi network with the App can control the devices ThanksAndy

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bockersjv
3 years ago
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