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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,695 Topics
  • 53,184 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7695 Topics
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Ok_mikeContributor I
asked in Controllers and Music services
New App, Alarms, Sirius

It doesn’t work! Worked fine for years on the old app. Delete recreated the alarm, nothing. Works with Pandora.

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4 months ago
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StowmanContributor I
posted in Controllers and Music services
How to update SMB (Server Message Block) protocol in Windows 10/11

It appears that the SMB protocol must be updated to at least version 2 with the release of the latest Sonos app. It is related to the issue many people are having with their Music Library folder. Here’s a short video that explains how to get and activate SMB V2.  

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4 months ago
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alek2132Contributor I
asked in Controllers and Music services
Spotify Connect Won't Play Until I Skip Track

I have two era 100s setup in stereo mode and when I connect to them via spotify connect by playing the song, it will connect but no audio will play until I skip the song I wanted to play and go to the next one. The only way I can get it to immediately play the current song I want is to skip to the next one and then go back. This is a minor issue but very annoying so would appreciate a solution. Many thanks

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Airgetlam
4 months ago
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patrick flynnContributor I
asked in Controllers and Music services
Has Sonos abandoned Apple Users

So I have a play 5 and a Sonos sub woofer and my music is the Sonos Music Library which somehow comes from songs stored in my MacBook Air (2023).  Suddenly I am denied to play my music.  What has Sonos done?  Just out of the blue.   What if I were having to entertain using my device.  So I call Sonos support (1 hour wait) and a polite tech does what he believes will fix the problem.  I feel relieved.  Music indexing complete - music denied.  Second call (almost 1.5 hours).  He reads the ticket info and tries to resolve.  Finally he says something about Sonos is not supported by SMB1 (which I guess is a language or something in my MacBook Air.   Sonos drops it because it’s unsecured.  You now need version 2 or 3.  Sonos can do this with Windows and help those customers - Apple customers - sorry - too bad so sad.   I phone Apple - what we don’t look after 3rd party technology.  Two big companies with lots of income and no help - they simply abandon you.   I try a third route.  Geek Squad

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4 months ago
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WHarveyContributor I
posted in Controllers and Music services
Music Library

I just updated to the new IOS Sonos app, and I cannot find where/how to access the “Music Library” stored on my Mac computer.  it was visible and working before the update.

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4 months ago
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Michael 1 BContributor I
asked in Controllers and Music services
Why does the new app not cope with a wifi hub change

I have just spent the whole after trying to move my fantastic SONOS system to an updated router. It is impossible to add speakers so what was a product have have loved for years has just become useless. Having waited 1hr 15mins to speak to the support and then just under 2 hours on the phone to them we managed to connect 2 out of my 5 speakers and apparently its a BT Hub problem yet I managed to reconnect every other WIFI supported device in my house to the new Hub in minutes.The app on the phone wont not let me add speakers at all!! But when he asked me to the iPad at least we managed to add to but even these just randomly disappear - this is not a wifi HUB issue!!!!Please SONOS sort this out and don't blame other providers - give me back my FAVE product PLEASE

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3 months ago
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BastigiContributor I
asked in Controllers and Music services
managing the volumeof your sonos system

In the past - about 8 years ago - it was possible to manage the volume of your Sonos system by using the ‘plus’ and ‘minus’ buttons on your smartphone. Due tue an update of the Sonos app, it wasn’t possible anymore. From the 7th of may, Sonos released a new Sonos app, and I hoped Sonos reintroduced this function. Unfortunately still the only way tho manage the volume of the Sonos system is by swiping on your screen (to the left and right) of your smartphone. I hope, that Sonos in the future will consider to reintroduce the old school function by pressing the plus and minus buttons! 

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jgatie
4 months ago
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wayneo123Collaborator II
posted in Controllers and Music services
Sonos censoring posts related to the headphone release

Sonos are now censoring posts on the topic of the headphone release stating that posts are off-topic.The comments so far are along the lines of “I will not buy these until the app is fixed”Nothing offensive (ie effing and jeffing) in the comments, yet they still are censoring feedback.Shame they do not spend as much time beta testing their app code as they do on censoring customers.  

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Corry P
4 months ago
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SonicNickContributor I
asked in Controllers and Music services
Cannot add Beam to the app after update

After the new app update, I am mot able to add my beam to the app. I did a factory reset and it added my Play 1s that I have, but I’m not able to add my beam. I was able to add the beam once, but it started an update and it was not able to complete the update and it didn’t get added. Second time I tried, I skipped the update, but when I try to connect to my TV, the beam is not detecting my TV. Note that everything was working fine before the app update - so it’s not about unplugging and plugging in the speaker and router settings etc.  For a speaker system that relies heavily on the software, this is a big miss and how can I trust any Sonos product in the future where a simple app update can essentially brick my speakers? All the best with your new headphones that was released this week if you have an app that behaves like this. 

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3 months ago
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rastadawg11Contributor I
asked in Controllers and Music services
A search in Pandora for music returns no results

Hi,With latest Sonos app, any search for music in Pandora returns no results. This is a problem I had not encountered in the past. Does anyone have a solution? Regards,CJ

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3 months ago
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Jono1Contributor I
asked in Controllers and Music services
‘cant find a sonos system’ message

Hi,I have been tearing my hair out for weeks over this issue.we recently had a storm which knocked out my TP home network. I then had to reinstall the home network and allocate new password etc.since then it’s been impossible to connect to my Sonos speakers.I spent 2 hours on the help desk yesterday which was pretty useless, then lost the connection. I think they have given up on me. My wifi connection shows the Sonos app on the home network. The Sonos app says everything connected and fine. When I try to add my speakers to the system, I get the message. Can’t find a Sonos system. Please ensure speakers are switched on. Any help would be appreciated.Thanks for your patience. 

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4 months ago
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jamesisaburyfanContributor I
asked in Controllers and Music services
Searching for locally-stored music in new app

A very basic question.I have all my music stored on my Mac in iTunes. I used to use the Search function in the old app to find albums and individual songs and play them through 2 x Sonos 1, a Sonos 3 (old school) and a Sonos Roam.Now, it looks like this option has been taken away from me in the new app.Why? Will this functionality be restored in alter app updates?

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4 months ago
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johnflookContributor I
posted in Controllers and Music services
913 error

To sonos management -  i cannot now play my music library through sonos (the only reason i have a sonos speaker system)   You wiped it from the sonos controller with an update and now i get error 913 when i try to restore.Unbelievable shoddy work.please come onto this community blog and advise me and everybody else in this position when you will correct this monumental cockup.Alternatively expect a massive exodus of Sonos users. 

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4 months ago
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FLYNN'S LANDINGContributor I
asked in Controllers and Music services
Sonos is Unusable!

It’s been over two weeks since I purchased my Move 2 and I’m still unable to use it due to the new update.  Each time I try and add the speaker it says “Sonos needs local network access for set up.  In iOS settings, tap Local Network, then return to the Sonos app.”The “local network” is already toggled on, and when I return to the Sonos app, it redirects me to turn on “local network”… which is already turned on.  The app is stuck in circles with no fix to be found.  I can’t even use bluetooth on this speaker as you have to first set it up in the app.  It’s basically a $400 paper weight!  I feel like I’m taking crazy pills!  Sonos has not even bothered to informed us on when or if they ever plan on resolving this issue!I don’t care about alarm clocks or the new crappy interface.  I just want to use the damn thing!Oh, and good luck adding your new headphones to this nonsense! … Thinking of switching systems all together if this is how Sonos is gonna roll. 

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buzz
4 months ago
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AllbridgeContributor I
asked in Controllers and Music services
Sonos Appearance Changed

My app changed on my IP phone and I no longer can access or find my personal Lists I set up over the years

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4 months ago
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ClanreedContributor I
asked in Controllers and Music services
Amp not registered.

Attempting to add 2nd Amp.  For several days would not accept the pin. Today it accepted the pin and now shows up as “not registered”.  amp is connected to Ethernet.   The button bellow the Amp is not registered says “Fix it”. get a let’s Finnish adding your Sonos Amp to your system, hit continue, message reads, There’s a update available for your Sonos Amp that must be completed before you can use it. Hit the update button and get Error Code 1002

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Bumper
4 months ago
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ZavS8Contributor I
asked in Controllers and Music services
Un problème est survenu lors de la liaison entre votre sonos one SL et votre compte

Bonjour à tous,j’ai un problème avec mon enceinte Sonos one SL, je n’arrive pas/plus à l’associer à mon système Sonos. Vous trouverez en PJ les 3 screenshots. J’ai bien réinitialisé le produit avec la procédure dans le FAQ. J’ai tenté l’opération en la connectant pas câble et non pas Wifi mais rien n’y fait…si quelqu’un a une solution, je suis preneur.merci!  Moderator edit:Google Translate- Hello everyone,I have a problem with my Sonos one SL speaker, I can no longer associate it with my Sonos system. You will find the 3 screenshots in PJ. I reset the product using the procedure in the FAQ. I tried the operation by connecting it not by cable and not by Wifi but nothing worked…If anyone has a solution, I'm interested.THANKS!

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4 months ago
Mikey1952
Mikey1952Contributor I
asked in Controllers and Music services
Playlists

When I opened my app it upgraded now it will not play albums or playlists. Just keeps repeating the first track

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Airgetlam
4 months ago
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riverdartboyContributor I
asked in Controllers and Music services
Can't connect the app my Sonos 5

I have just bought my second sonos 5 and wanted to use them in stereo. I hadn’t been using the previous sonos app for a while just playing through spotify. I upgraded the new app for android and it can’t find my new speaker, insists on doing a software update that never completes and keeps giving me error 1000 and 1002 codes. Should i just wait a few days and reinstall the app once you guys have fixed the bugs?

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4 months ago
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JohnBikeContributor I
asked in Controllers and Music services
“Recently Played” cannot be used to select a station

When using Jazzgroove.org after pausing it overnight, I have to select a different station of the five available on jazzgroove, play it for a few seconds, then select the station I want.With the new app, I can no longer select from the “Recently Played” stations which show up when I open the Sonos app from an iPad. All I get is a a greyed-out screen with the message “Something has gone wrong …!”I have to open the Jazzgroove.org service and select from the available stations, which simply adds to the number of steps required to get 5he service going each day.

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4 months ago
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Timberlyon58Contributor I
asked in Controllers and Music services
new app

I have two rooms set up, after updating to new app, I can’t find one of the rooms.  My wife has old app still and she can find the room I cannot, but she can no longer see the second room

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Airgetlam
4 months ago
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CultureContributor I
asked in Controllers and Music services
how to add storage device to play music on the new app

Hey I would like to know how  to add your storage device to your new Sonos app because on the old app you could have do it via you phone it doesn’t appear under sources.

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4 months ago
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JeloContributor I
asked in Controllers and Music services
I can't add MyTuner service to my sonos

When trying to add the service “MyTuner” I get the message “An error has occured. Try again later”I use the Android app

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J
4 months ago
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LifblackberryContributor I
asked in Controllers and Music services
Running ticker

In the former version of Sonos there were a running ticker when I played Radio Swiss Classic, that indicated the title of the music played.will this feature come later

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Corry P
4 months ago
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Elizabeth79David.Contributor I
posted in Controllers and Music services
adding a radio station

Since the update, I cant seem to add radio stations,  or add my own music,  I can voice control the speakers that have that function. 

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4 months ago
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