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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,186 Topics
  • 51,524 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7186 Topics
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GreatauntbleachContributor I
posted in Controllers and Music services
Re-Authorise Apple Music

Hi, suddenly tonight completely out of the blue, Sonos is asking me to re-authorise my Apple Music account. When you click on the re-authorise button absolutely nothing happens. I have re-installed both Sonos and Apple Music - still getting the re-authorise message. My Sonos controller is on my Samsung phone.  No other family members have the same message. How do I correct this?

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G
2 years ago
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Jimmy the saintTrending Lyricist I
posted in Controllers and Music services
Deezer issue.

I have 6oo favourite tracks on Deezer, my sonos system doesn't play them all. Anyone know why not?Thanks.

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J
2 years ago
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MauiAlohaContributor I
posted in Controllers and Music services
Missing Imported Playlists in Sonos S2 Controller Music Library

As stated, my Imported Playlists do not include my iMusic library playlists. I do not subscribe to iMusic streaming service. My music library resides in the customary location on my Mac HD. I am running Mac OS 12.0.1. Any suggestions?

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el rubio
1 year ago
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briankandersonContributor I
asked in Controllers and Music services
YouTube Music (premium) "Playback paused because your account is being used in another location."

As others have described (in closed threads), I have the dreaded “playback paused because your account is being used in another location” error.I have tried all the troubleshooting steps in those threads to no avail:disconnect/reconnect YT Music service in Sonos ensure no other devices are playing (physically unplugged all Google devices, closed YT music tab on computer, and force quit app on phone) update/reboot sonos speaker“Premium” songs play fine in YT Music app, on desktop, and on Nest devices. EVERY “premium” song that I attempt to play on Sonos (either via desktop application or app) gives the “another location” error.Per the other threads, Sonos is blaming YouTube for the error and YouTube is blaming Sonos. As a user, I don’t care who the problem is with, I just want it to work.If this is not resolved, I’ll be moving away from Sonos permanently.

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D
2 years ago
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AdamCTAvid Contributor I
posted in Controllers and Music services
Amazon Ultra HD not showing badge on Play:5 (gen 2)

I’m not seeing the “Ultra HD” badge when I stream Amazon HD on my Play:5 (gen 2) pair + Sub. It’s working fine on my Arc + Sub + Surrounds. Any thoughts?

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Mr. T
2 years ago
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AraliyaContributor I
asked in Controllers and Music services
Problem Connect Amp 1 iPod connection : Spotify

Hello Everyone,Thanks for welcoming into community. I’m french guy living in Sri Lanka.I’m using two Connect Amp1 with wifi.My iPod is connected with RCA behind one of Connect Amp.Until recently, music source selected to listen my Spotify playlists was through my iPod (see enclosed picture). Cause here in Sri Lanka datas for wifi are not unlimited and GB packages expensive, so I have downloaded all my Spotify playlists not to spend datas and it worked perfectly.Recently, no sound is coming when iPod is selected as source in Spotify app.Music only works using Sonos App. I have to select Bureau + Bureau 2 (my two Sonos amplifiers) on selected source on Spotify app on my iPod and then only works through Sonos App.So I feel it’s using Spotify in a way i don’t know, and not my iPod Spotify playlists, cause my GB are spend much every day…Any help would be grateful, Thanks ! 

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el rubio
2 years ago
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glycine76Contributor I
asked in Controllers and Music services
Can't play certain music from YouTube Music

I just signed up YouTube music service and want to try it out on my Sonos. However, I found one of my favorite playlist could not be played via sonos. Most of the songs are greyed out. The error meesage is “ Access denied” Anyone has similar experience and how to resolve it?

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James L.
2 years ago
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Paulvh48Contributor I
asked in Controllers and Music services
The sonos app

When returning to my holliday home my Sonos app wants me to log in with somebody elses account.I removed the app and reinstalled, no result.Help

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G
2 years ago
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aaciiiContributor II
posted in Controllers and Music services
How the heck do I wipe out my account and start over

I have factory-reset all 10 of my sonos speakers.  I want to start installing over as if I never had any sonos speakers.   but the app keeps saying “let’s find your missing speakers” like it still knows I had them. how do I remove all references to my speakers and start over?   It seems dumb that I’d have to “abandon” the account and sign up with a new email address. I see many emails where people ask and answers are “why do you want to do that” or “you shouldn’t have to do that” -- I don’t care - I WANT TO FULLY REMOVE THEM from my account!

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ratty
2 years ago
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BrudyContributor I
posted in Controllers and Music services
Local Station won't play

Sonos won’t play 99.3 or 91.3 both Christian stations.Sonos plays other local stations.91.3 is listed and plays on tune in, however it will not play on sonos (unable etc)Brudy

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Airgetlam
2 years ago
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i need a drinkContributor I
asked in Controllers and Music services
Can't add folder to music library computer not responding Windows 11

Just installed win 11. I can access music on another machine but when trying to add folder from my computer  I get sonos unable to add folder to music folder computer not responding. Network is set to private Defender is letting sonos through. is this a win 11 problem

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ratty
2 years ago
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jo.mrtnsContributor I
asked in Controllers and Music services
Error 1002 Apple Music

Hello, I know there is multiple reports about the same kind of issue but i can’t find any solution working.I cannot play any playlist from Apple Music on my Sonos One. Even the small ones, be it in Shuffle or Normal. I always get the 1002 error code. The problem exists from any Sonos app (Android, iOS, macOS).Also i have an alarm set for morning using an Apple Music playlist. It works approximately 50% of the times. This is my first Sonos system and that + to the impossibility since MONTHES to connect to Apple Music service from Android app, this is VERY VERY disappointing!

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James L.
2 years ago
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timmycTrending Lyricist I
posted in Controllers and Music services
Plex integration: "Unable to play '[track]' - the connection to Plex was lost"

Sonos version: 11.2.13Plex version: 1.25.0.5282 (same issue encountered with 1.24.x.x)Plex running in Docker container on an HP MicroServer serving music stored on same server. Plex app works fine and can browse/stream music from internal LAN and from outside LAN. Sonos app can browse music on Plex fine.Until recently, I’ve been able to stream Plex music to SONOS without issues. It stopped working a couple of days ago. A new Plex update became available today and I’ve tried that with no success. Problem description:I believe the following are related issues as they started at the same time.Variant 1:Using the SONOS appFind and select track from Plex. When Sonos attempts to play track it reports error:Unable to play track '<track name>' - the connection to Plex was lost.Variant 2:Using the Plex web app, the cast locates SONOS boxes but when trying to connect reports:Playback ErrorAn error occurred loading the media being played on "<sonos device>". Expected behaviour:SONOS p

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Ken_Griffiths
2 years ago
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BruceCanaanContributor I
asked in Controllers and Music services
Account Login

I have successfully logged onto my Sonos account (here) but cannot login on the App. The app askes me to “enter the account info fo t***i@outlook.com”. I have no idea what this account means or if it is the source of my problem. The same thing happens when I try to open my account through the app on my wife’s phone.

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2 years ago
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florismkAvid Contributor I
asked in Controllers and Music services
Album art displays erratically in Android app

Display of album artwork in the Android app for my local music library is very erratic. The library is stored on my Synology NAS. I have 100% of my album artwork embedded in the files, in sufficiently small-sized jpg. Also, I have a folder.jpg in almost every album folder. None of the jpg artwork is progressive.I've done a lot of experimentation with this subject, and have found:Album art sometimes shows up in the app, but often doesn't. (In the Windows desktop app, all artwork shows up all the time, as it does in Windows Explorer.) Some albums are often displayed with their artwork, others are often displayed without, but almost all albums are shown with artwork at least some of the time. There is no relation that I can detect between the size of the folder.jpg, or the size of the embedded artwork, and the display of the artwork in the Android app, nor with the number of tracks. Albums at the top of the alphabetical album list in the app are most often shown without their artwork. Alm

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F
2 years ago
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IronmaidenContributor I
asked in Controllers and Music services
Music Library not connecting after updating from windows 10 to 11

Prior to upgrading windows 10 to 11 Sonos connected to music library on pc, after upgrade would not connect, removed music library connection, ensured SMB sharing modules enable, shared music library folders with “sonos wifi” all without any error, when I tried to connect to music library via desktop app I receive an error “error adding music (big red X) sonos was unable to add the music folder, reason: the computer (pc name) is not responding”. I checked to make sure sonos.exe was allowed in the firewall rules.I started a chat with support and once I explained the problem they pulled the connection, anyone have any suggestions, it would be appreciated.

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W
2 years ago
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jeff goodmanContributor I
asked in Controllers and Music services
WXPN Stopped Working on Sonos

This is an odd one.  I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years.  Last week it stopped working on Sonos.  I am running S1with a variety of legacy and new gear.  When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found) Even sister stream XPN2 still plays on Sonos through TuneIn I went to a friend and saw the same behavior (also running S1) WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)I spent an hour on the phone with Sonos support (before our connection dropped)Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations thro

27
K
2 years ago
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DaKeyzContributor I
posted in Controllers and Music services
Sonos Music Library Not Categorized Correctly

I have a WD Mycloud Home drive. I copied all my music from my laptop onto the Mycloud drive. When I access the music library on the Mycloud using the Myclould music source, my library is not categorized correctly. For example a lot of my music falls into an unknown genre. However when I access the same music directly from my computer by using the adding the music library function, all my music is categorized correctly. So I am assuming that the meta data is correct on the actual files. Any idea why my music files that are on my computer are categorized correctly and the files, which are the same, on the Mylcoud are not? Thanks. 

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D
2 years ago
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qprfactContributor I
posted in Controllers and Music services
Setting up Sonos with Mac Big Sur

I have Sonos controller app S1 (11.2.13) on Big Sur (11.6.1) which does not allow me to add my music library to my Sonos system (two “old” play 1s).Before I installed Big Sur (for which I completely reset my Mac), I was connecting fine.I’ve set Security and Privacy as below:When I try to set up Music, I get the notification that my library is being added, and that it will take some time, but after the wheel has stopped spinning it is not thereWhat else do I need to do?Note that my Sonos system is recognising and playing Spotify, etc

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Q
2 years ago
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KassakContributor I
posted in Controllers and Music services
Planet Radio Service

I added the Planet Radio service a week ago.  The service has been intermittent.  When it is running it will run all day without interruption.  But much of the time it doesn’t work; I cannot browse the Planet Radio music or even reauthorize . The on-screen message is to check my network connection.  I immediately tested half a dozen other (random) services and they operate perfectly. I have tried resetting my router and restarting my speakers.  I have contacted Sonos support; they couldn’t find a fault and concluded it was a Planet Radio fault  - but as support is not UK-based they were not able to test this conclusion.  Planet Radio support has not yet responded to my request for help.Has anybody else experienced this problem?  Any thoughts on how to resolve?  Thank you.

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K
2 years ago
C
ChadwickContributor I
posted in Controllers and Music services
Netease Music "official playlists" won't update

Hi everyone, I am using Sonos players with Home Assistant which plays Sonos playlists automatically on some scenarios(e.g. someone getting home, Alexa receiving a voice command for playing some playlist...)I added a Netease Music “official playlist”(it always contains 20 songs and auto-updates on a daily basis) to Sonos(Netease Music > My Music > XXX playlist > Add to Sonos Playlist) a few days ago. Everything worked perfectly until today I found the playlist not updating. There are now 20 new songs in the playlist of Netease Music App, but the 20 songs in the playlist of Sonos App(Netease Music > My Music > XXX playlist) are just the same as the the day I added the playlist. Even if I delete the playlist from both Apps and re-add the playlist, the songs in the playlist in Sonos App remain the same as before.So I guess the songs of the playlist are kind of saved somewhere?  Would really appreciate it if someone knows where Netease Music "official playlists" are stored by

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C
2 years ago
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dennismoskovitzContributor I
asked in Controllers and Music services
“On My Phone” not showing up under Browse

“On My Phone” not showing up under Browse. I have no idea why this has suddenly disappeared. I’m using IOS 15.1.1

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controlav
2 years ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Controllers and Music services
Won't Update Music Library

Trying to update my Music Library. Getting the message: However, that path is absolutely available. Additionally, I am literally listening to music in that Library right now. Sonos can find it, Windows can find it, it just won’t update.

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Alonzo Mosley
2 years ago
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skilletPContributor I
posted in Controllers and Music services
Sonos Suddenly Cannot Find Music Library - Buffalo LS2010 D Series

I currently store my music on a Buffalos LinkStation 210 2TB NAS drive. For over one year, this has worked great with no issues. However, recently (and I think immediately after I ran the last Sonos update), my Sonos system can no longer locate the directory. It tells me that the NAS (a) might be disconnected or (b) that the login credentials are possibly not up to date. I know both of those suggestions are incorrect because: (a) I can access it via my computer without any issues whatsoever; and (b) the username/password have never changed.All the same, I have tried removing the directory and putting the path back into Sonos. I have reset the username and password and put those into Sonos. Nothing I do though works. I have tried variations on the path, to no avail. Although I have tried variations, typically the path is this: //LS210DAED/share/Music/MusicFor a little more context: About two weeks ago I added new music to the NAS and updated the library without issue. Then, at some poin

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M
1 year ago
J
J. AuerContributor II
asked in Controllers and Music services
Frequent need to reauthorize Apple Music

I realize there is endless discussion about problems with reauthorizing apple music, but my question is simply ...why? Why is this necessary? Why does it sometimes happen multiple times in a week?  BTW I use both S1 and the later systems in different locations. It happens at both.  This is not urgent, it’s just bothersome.  Thanks very much for your time,  JA

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Airgetlam
2 years ago
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