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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,619 Topics
  • 52,556 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7619 Topics
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blaizeAvid Contributor II
asked in Controllers and Music services
Security & Privacy error on Mac

Just applied recent Sonos App update on up-to-date mac (Ventura 13.2.1 (22D68)), and right at the end the Mac popped up an error that the upgrade was blocked by apple Security and Privacy setting.When I clicked on it, it just went away.  App seems to function, but leaves a mystery of what went wrong, and raises the spectre of potential future problems from a partial update….

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B
11 months ago
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Trill14nContributor I
asked in Controllers and Music services
Apple Music “unable to browse music”

I’ve seen this question asked before but no real answers have been provided, at least that I have seen.  What is the fix for this issue?

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O
1 year ago
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Emmanuel34Contributor I
posted in Controllers and Music services
Soucis avec des dossier musique sur mon téléphone android

Bonsoir, J’ai des albums dans mon dossier musique, mais quand je vais dans l’application sonos il ne reconnait pas les dossier mais les musiques individuellement. Comment faire pour que l’application reconnaisse bien les albums

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Airgetlam
1 year ago
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thefourContributor I
posted in Controllers and Music services
System administrator has set policies to prevent this installation

This is the error i get when trying to install Sonos 70.4-35282I have modified group policies, registry modifications, increases my privileges to Admin.  I am running Surface Pro 9 w/ Windows 11 Pro and can install all types of software without any issues. But Sonos….is a deny every time.Any ideas would be greatly appreciated.

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controlav
1 year ago
Kenv
Kenv
asked in Controllers and Music services
Sonos app prompts to update but no update available

As of today 24th February the Sonos app on my iPhone and iPad prompt that an app update is available. However when I go to the App store I am running the latest available version of the app. I am running S2 version of the app on version 15.1 which is the version available on the App store. All my Sonos devices are running 14.20.2 Build 70437250I tried removing the app completely and then downloading it reconnecting and logging in but it prompts again that an app update is required but it is running the latest version already.Finally on my wife’s android tablet the same thing happens.

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G
1 year ago
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Hinksy99Contributor I
posted in Controllers and Music services
15.1 Update not working on Sub Mini - Infinitely Updating and Blue Dot

I have a Sub Mini experiencing the exact symptoms reported with the Boost. It was connected to a Beam 1 and 2 Play:1s and working perfectly until yesterday evening. At point of update last night the Beam and Sub Mini were both failing to update to 15.1. I disconnected the devices from each other and the Beam then updated. The Sub Mini is now completely disconnected and shows as ‘unused’ in my devices list. It says it needs to be updated.It won’t complete the update, failing at the ‘Finishing Up’ stage with the update problem and try again message after taking a long time and therefore, because all of the other devices are on 15.1 it won’t join the system and so, my expensive subwoofer now is unusable.When the update does error out, it does also have the blue dot with ‘updating’ next to the Sub Mini in the System Menu but obviously, it never works. I force close the Sonos app and it asks to update again. And yes, I’ve tried rebooting routers, logging out, force close and everything sugg

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Ken_Griffiths
1 year ago
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mkelet11Contributor I
asked in Controllers and Music services
no sound when playing wma files

I can play anything from any streaming service.  but any wma files appear to be playing on the sonos player, but i have no sound. Thanks in advance !!!mike

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Stanley_4
1 year ago
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andy.eakinContributor II
posted in Controllers and Music services
Sonos S2 Mac v14.2 - failing to upgrade

What’s up with the MacOS controller for Sonos S2 that it consistently fails to update automatically.This was a persistent issue last year and today it’s starting all over again.Very frustrating to have this happen so regularly.

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Airgetlam
1 year ago
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AZJoeAvid Contributor I
posted in Controllers and Music services
Certain subscribed podcasts will not play/connect on Sonos

Certain podcasts (ie. The Ben Shapiro Show  and  the Dan Bongino Show) will not play or connect on Sonos, whether its on Pocketcast, tunein, iHeart etc. The podcasts will play on Pocketcast, iHeat etc apps on the  iPhone. Is Sonos blocking these podcasts

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Corry P
1 year ago
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SarnoAvid Contributor I
asked in Controllers and Music services
Play Amazon Music on a Sonos group of speakers

Spotify’s Android app can direct the music stream to be played on either:(a) an individual Sonos speaker(b) a group of Sonos speakers as set up in the Sonos app.Can the Amazon Music app also play on a group of Sonos speakers?

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Airgetlam
1 year ago
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James FrameContributor I
asked in Controllers and Music services
Problems with iPhone App

Hi I am seeing the same problem it’s lucky dip when I try to use the Appi have 4 Sonos devices Amp/ Port / Play5 and MoveSome days all show , others just 1 and it’s never the same one.Yet if I then go to my MacAir M2 all the devices show  Also I’ve set my Sonos to Google home and if I ask Google to play on any of the Sonos devices it works. As an aside if I do use the Mac App then go to iPhone app the devices miraculously appear.my IPhone 12Pro is on the latest iOS 16.3.1the Sonos App is 15.1 all on the same WiFi no mesh no clever stuff. It’s clearly the App  Come on Sonos give us back the bullet proof App we used to have As that is not the case right now  

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4 months ago
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GHNContributor I
posted in Controllers and Music services
latest update

Any new bugs or crashes with the latest update? I don’t dare to update since the amount of troubles I got from the second latest…..

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1 year ago
mikegunnill
mikegunnillAvid Contributor III
asked in Controllers and Music services
Update to Controller for Mac

I had the same issues before when updating the Controller for Mac, before.  Using macOS Ventura 13.2.1.Tried to update from the software itself, always stops saying error, try again. After 3x the same happens. Found a direct link from Sonos and downloaded 15.1 to my mac. But will not open and function.Grateful again for help please? I can not use my Controller for Mac at present.  

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T
1 year ago
SarahN
SarahNHeadliner I
posted in Controllers and Music services
Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

HiDid the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. So looks like just a glitch and I have noticed folks on Reddit also commented the same.Anyone else got this little issue?

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C
1 year ago
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a9979Enthusiast II
asked in Controllers and Music services
Spotify Repeat 1 keeps restarting songs

When I play a Spotify song thru the Sonos app and put it on repeat 1 (repeat that one song) it keeps starting the song over and over after about 10 seconds each time, it never ends. I saw some old posts about this same issue but they were all closed and I didn’t see any resolutions or updates that fixed it. Is this still an issue? Anyone have a solution or update on this?

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1 year ago
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sdk3033 2Contributor I
asked in Controllers and Music services
New Mac and Sonos can't find my Music

Sonos says to go into settings as usual half the info needed - settings where on the mac in the app where FFS? 

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1 year ago
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9thSymphContributor I
asked in Controllers and Music services
Force quit SONOS always needed

I have used SONOS since its beginning.  Recently I have had to “force quit” the OS app every time I use it.  Once opened, it works , click “quit” and the program hangs and I have to “force quit”. All software up to date including updated SONOS. Using Mac OS Ventura 13.2.1, MacBook M1 2020. Don’t know why this is occurring .

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Airgetlam
1 year ago
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RaportistoContributor I
asked in Controllers and Music services
Sonos starts playing by itself, continued

So today I’m away on a business trip to Germany. I’ve got my Macbook, Ipad and Iphone with me. My wife texts me saying that the Sonos speakers out of the blue started to play music. Quote “it sounded like Muzak. Not like the kind of music you like to listen to”. She then checked her phone to see if she accidentally set something off. But then she found out she only had the outdated version of the Sonos App and no password.For music streaming I use Apple Music.This does raise the question of how this at all is possible.Any thoughts.

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Airgetlam
1 year ago
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OsmoolaviContributor I
posted in Controllers and Music services
yhteysongelma (connection problem)

ostin boost reitittimen vanhan hajottua ja nyt en saa yhteyttä connect vastaanottimeen.olen päivittänyt kaikki, ottanut virrat pois, irrottanut reitittimen johdot, tehnyt kaikki vaihtoehdot.sonos pyyttää kytkemää yhden kaiuttimen yhdistääkseen sonsin, mutta en omista yhtään sonosin kaiutinta koska olen soittanut musiikkia omalta tietokoneeltani ja kuunnellut radiokanavia.mobililaitteellani on molemmat sonos sovellukset jotka olen myös päivittänyt tehdasasetuksiin useasti.eli piääkö minun lähettää boost takaisin ja luopua koko sonosista?

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Airgetlam
1 year ago
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JonCalContributor I
asked in Controllers and Music services
Mono

I have a pair of Move speakers.  Occasionally I want to move just one of them to another room. That means I’d like to listen in Mono. What’s the easiest way to do that please? Jon

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1 year ago
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marjoryContributor I
asked in Controllers and Music services
Unable to index Music Library unless it has a limited number of entries

I have a Sonos 5 Gen 2 and a QNAP NAS drive with a music library on it. For many years it’s been happily operating as a Sonos S1 system, connecting through SMB1 to the QNAP media streaming service. A few months ago a QNAP update pushed SMB2 onto the NAS drive, and the S1 system wouldn’t talk to the NAS drive. I’m using the Sonos interface on a PC and I’ve uninstalled S1 from the PC, so only S2 is present. I’ve updated the Sonos 5 to S2 to try to get is working with the SMB2 on the NAS drive. It would start indexing the music library folder on the NAS drive, but bomb out quickly with the message “musicserverpath is no longer available. The device where the music files are stored may not be powered on, or the path may have changed”. I eventually tried emptying the media folder on the NAS drive, adding just a couple of folders of music, and then it would index OK. I added about 20 more  folders, and it would index OK. Added a further 20 and this message appears again when I try to index.

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1 year ago
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flyblowContributor I
asked in Controllers and Music services
song titles

Having downloaded my music to Sonos numerous song titles are missing ie. (1 CP SCP Side One01 -1mp3) I therefore cannot tell what track I am playing on a particular album can I rectify this?

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Stanley_4
1 year ago
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StefBlubContributor I
asked in Controllers and Music services
Listen to Podcast Addict app with Sonos

Hi,I'm using “Podcast Addict” app but I don't find how to use my Sonos Ray to listen to itThank you in advance

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Airgetlam
1 year ago
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MagicABContributor I
asked in Controllers and Music services
Can others set up playlists for my system?

We’re hosting an engagement party and it would be great if we could have the engaged couple set up their own playlist to play on our Sonos system. Anyone know the best way to do that?

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1 year ago
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Y.HungContributor I
asked in Controllers and Music services
Unable to play songs from Spotify

I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons.  Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

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Airgetlam
1 year ago
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