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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,098 Topics
  • 51,098 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7098 Topics
jnelly
jnellyEnthusiast I
asked in Controllers and Music services
Terrible Experience with CS - Tech Trouble Shoot - M1 Mac to Sonos Via Airplay

Could someone from Sonos, who won’t ask 45 minutes of redundant questions and with no expertise in the necessary networking subject area, please reach out to me to help solve my networking issues in the subject line?Thanks so much!

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jnelly
1 year ago
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DarrenReynoldsAvid Contributor I
asked in Controllers and Music services
Playback stops mid-track; Android controller displays wrong track

Playing local files from my Android S10, there are the following problems.1. Playback stops mid-track every few minutes2. The Android S2 app displays a different track to the one the speakers are playing3. The tracks aren't listed (or played) in album orderAny suggestions how to fix it?(Also please accept this standard rant as a Sonos user for almost ten years that it's about time we could stream content directly from any phone app to the speakers like we can with headphones, and yes I know this is not how Sonos works. I wish I didn't have to wear headphones half the time.)

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Corry P
1 year ago
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Michael_53Contributor I
asked in Controllers and Music services
Correct order to reestablish sonos system on S1 app

Every time I lose power or have issues and I have to reset cable model and wifi network sonos loses my system and it is frustrating and takes forever to get up an running. When I have to reset wifi network what are the exact steps need in order to get S1 app to recongize my system speakers.  I have 12 old legacy sonos speakers and it is such a pain in the ass.Tell me order: unplug all speakers wait 10 seconds, do i power down booster

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Corry P
1 year ago
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plexythingContributor I
asked in Controllers and Music services
Cannot disconnect Sonos acct from Plex account

Ever since connecting my plex server to my brother's Sonos account as a music source (May 2021) I always have the option of casting to my brother's speakers from my plex mobile apps and from the web interface at app.plex.tv I have tried removing all Sonos references from Authorized Devices in plex settings. My brother has removed my plex server music from his Sonos app. He's even gone so far as changing his Sonos password. Regardless, I am still able to cast music to his speakers. I have my own Sonos account and can play my plex server music on my Sonos products via the Sonos app. However, from my plex apps the only Sonos casting options I can see are my brother's speakers. I can have my plex server authorized as a data source on multiple Sonos accounts; both accounts can play plex content on their individual systems. However, in my case it seems Plex apps themselves can only cast to the system of a single Sonos account. I don't know from where this limitation originates. It's as if my

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Corry P
1 year ago
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analogkid01Contributor I
asked in Controllers and Music services
Sonos won't play in same room as Android phone

I use an Android Galaxy S21 Ultra 5G.  I’ve noticed that if I pull up the Sonos app and start playing music, it will play on all my other Sonos speakers (12 in all) *except* the one that’s closest to my phone.  If I’m in my office, music will play everywhere except my office.  If I’m in my bathroom, music will play everywhere except my bathroom.  It takes up to a minute for the close-proximity speaker to kick in and start playing, and if I crank up the volume I can hear the music everywhere else in the house.  Am I the only one having this problem?  The music source is a central Plex server on my home network, not my phone.

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Corry P
1 year ago
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massive323Contributor III
asked in Controllers and Music services
Unable to find my music library

I’ve had my Sono 5 for years and played my music library without issue for a while, however, the last year or so sometime the app (phone and desktop) tells me it can’t find my music library - in the past i’ve had to delete my existing and replace it but for the past 7 + months (i just gave up and started streaming Spotify) i’ve been unable to even add the folder - even when i’m using the desktop app (the comp. where my music folder lives) - it keeps saying it can’t find the computer I’ve tried changing my firewall & sharing settings as suggested on a Sonos article but it’s still not working I’m on a Mac running 10.14

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M
1 year ago
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JonstapContributor I
posted in Controllers and Music services
Sonos to Verizon

I cannot get my Sonos Amp to connect to my new wifi with Verizon. It’s the new Verizon home internet gateway and has super good speed but Sonos will not connect and I am getting really annoyed. 

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Airgetlam
1 year ago
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exit106Avid Contributor III
asked in Controllers and Music services
Mixing tv sound and music, possibility?

Watching FIFA football and would like to have some sort of mixer bar that would let me mix levels of TV football commentary ( when I think I need to) to the music my wife is listening on the home theatre hooked to the TV and then back again. Or is this feature out there just not understood by me? thanks

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melvimbe
1 year ago
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HevContributor I
asked in Controllers and Music services
help setting up

Hello. im trying to set up my system. It used to be under my exs account but I want my own. The app will only recognise his account and not mine details. I have a bridge and zone play zp90 please help I’m so new to this 

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Airgetlam
1 year ago
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TirianaContributor I
asked in Controllers and Music services
Can 2 people control one system from 2 accounts?

My wife and I want to control our SONOS system separately from each of our own SONOS accounts. When she attempts to log into SONOS, she is directed to log into my account and no option is given. How can she use her own music services to control our shared system?

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106rallye
1 year ago
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DFW MikeContributor I
asked in Controllers and Music services
another sonos user in my home

A friend is visiting me for a couple weeks. He is a Sonos user. He only sees my music (Pandora, etc) on his Sonos app. How can he access his Pandora playlists, etc and play on my system.

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1 year ago
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jnakProminent Collaborator I
asked in Controllers and Music services
Lost connection to Spotify

I have my Sonos system which is generally pretty stable. Today I got the dreaded “connection to Spotify was lost” error. Diagnostic number is 591945114  The Connect I was using at the time is wired. 

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J
1 year ago
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LWSContributor I
posted in Controllers and Music services
Sending Audio from Spotify app

Have a customers house where they want to use spotify app to play music on the Sonos. Issue is they select the Sonos Player from Spotify App, it connects, but when they play music nothing happens, no music, though spotify app shows it should be, when i look in the sonos app it shows no music selected. But if the zone is on already it will start playing. I have checked this behavior from my personal house and it definitely works at my house using the exact same procedure. I have created a new account, reset all players in the house and added them to the new account, disconnected all network devices in the house except for 2 sonos amps(Hardwired) and an access point for my phone to connect too. I have an android, also used an ipad and iphone, all behave the same way. With the iphones and ipads, I can airplay from the devices fine(pull down from upper right corner and select airplay) but not thru the spotify app, has the same issue from inside the spotify app. Any help would be awesome. T

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L
1 year ago
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doctorkw59Contributor I
asked in Controllers and Music services
Music library not adding music

I can add my music library, which is on an external USB drive without a problem. However, none of the contents of this library is imported to the Sonos S1 app--no selections are visible at all. I’ve tried removing and re-adding the library three times, turning file sharing on and off, choosing “update music library now,” giving Sonos S1 full disk access, all to no avail. How do I get the tracks to load and index into the app? Using a MacStudio running Monterey.

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Jamie A
1 year ago
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datendefektContributor I
asked in Controllers and Music services
Tidal Connect shows the speakers but can't connect

I have a Sonos Amp and two Symfonisks and would like to use Tidal. In the Tidal app, I can see all devices when clicking on the Cast button. When I select the speakers, the cast icon keeps blinking, but it never connects, even for minutes. The issue is the same with 4 different android devices in our household.Our network is a AVM Fritz! Mesh Wlan, but even with all devices in Sonosnet the problem persists. RegardsChris

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Jamie A
1 year ago
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datendefektContributor I
asked in Controllers and Music services
Can't select Qobuz or Tidal in the list of Services in the Sonos app

Hi,I have a Sonos Amp and two Symfonisks and have been trying out various streaming services. Tidal and Qobuz are not in the list of services. I have tried it out with the Android app and with the Windows application.Deezer is available in the list and has been working without issues, but I have been using Tidal for a while and would like to stay with it. RegardsChris 

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Jamie A
1 year ago
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mxgContributor I
asked in Controllers and Music services
Not seeing Apple Music playlist in S1 for Play:5

I am a long time Spotify user with the old Sonos Play:5.  Usually I stream to Sonos directly from Spotify app on the phone (although I can do it though the S1 controller as well).  I have been thinking of transitioning to Apple Music.  I used a free third party app to move around 8 playlists from Spotify to Apple Music, and then I created new playlists within Apple Music.  I added Apple Music to S1 as well.  I can see Apple Music playlists through the S1 app, but only those that transitioned from Spotify; I don’t see the ones I created from scratch within Apple Music.  I would appreciate some help. 

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Ken_Griffiths
1 year ago
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PolarPandaContributor I
asked in Controllers and Music services
iHeartRadio Error

Trying to add iHeartRadio and I already have an account, but keep getting the error in the photo. Can’t seem to get it to work. I’ve removed the app restarted my speaker and hasn’t worked. Any help is greatly appreciated.   

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Airgetlam
1 year ago
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Jeffrey ChangContributor I
asked in Controllers and Music services
Force stop

Hi! Everytime I need to use the app, I have to force. A few times usually. It's Frustrating. Anybody have this issue? 

5
J
1 year ago
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MikomotorContributor I
posted in Controllers and Music services
Implementing 14.19 update has lost my Sonos Playlists

Hi. Just updated S2 (within Windows 10) to 14.19 and now all my Sonos Playlists have disappeared. Any ideas as to how I can get them to show again? (he says, hoping that the years spent building them hasn’t all been lost). The message that comes up is “No playlists have been added to your Sonos Playlists yet”. For clarity, I’m referencing playlists which I’ve built within Sonos, rather than importing in from my Apple Music platform.Cheers,Mike.

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1 year ago
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ArneJContributor I
asked in Controllers and Music services
My Sonos Stations disconnecting

This happens to me all the time. Amazon Music stations that I have added to My Sonos seem to lose their connection to the station at Amazon. When I go to play the station from My Sonos, I get “Requested operation failed. Please try again.” I can go search for the station and play it from there fine. If I delete the station from My Sonos and re-add it, it plays fine.So I don’t think it’s a networking issue. It seems to be a station identification issue. Sometimes it happens with one or two stations, other times all 10 Amazon stations stop working (again, from My Sonos only)It’s annoying because I have to delete each station from My Sonos, the search for each one individually and add it back.  This happens around once every two or three weeks.Haven’t had any issue like this with Pandora.Any ideas?

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M
1 year ago
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chris_122Contributor I
posted in Controllers and Music services
sonos app keeps thinking it is on a different network

My sonos system is connected to netgear Orbi.  I have been using the system for years with no issues.  Now the App both Android (Samsung s22) and Apple (ipad) keep thinking that the system is on a different network.  But I can see the devices are all connected when I log into my router and I can still use sonos via a seperate amazon echo and Alexa voice control to play music. If I power everything down and restart it then it works for a short period of time before again it stops working "sonos and you mobile device must be on the same network" and again my router shows they are on same network and sonos can still ve controlled via voice. My system is Sonos boost connected WiFi ethernet cable to netgear orbi1 x sonos play 12 x sonos play 31 x sonos move1 x sonos  port  

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J
1 year ago
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CollegerangerContributor I
asked in Controllers and Music services
Incompatible with S2 but only have S1 and never upgraded!!!

All my Sonos have lost connection bar a Play 5 - All others are saying not compatible with S2 Controller - I dont have an S2 controller and never have upgraded.  Is this the forcing you to change policy ?  I have looked and says re-connect using S1 - I have S1 and there is no option to add devices!!   aaaaaagh

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Ken_Griffiths
1 year ago
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cranneberry2Avid Contributor III
asked in Controllers and Music services
computer cannot be found

I always have trouble with my Sonos 2 system when I migrate from my summer cottage to my winter home. My computer travels with me: Dell XPS 15 laptop.Running Windows 11 Home.All Music files are stored on my computer.First, Sonos couldn’t find any songs. So I removed the music folders and tried to add them back with a more detailed path. Now it cannot find my computer so it can’t add the folders.My system is a bit of a mess in that I have music stored under 2 different Users. (That’s a problem for another day.) So I think I need to add 2 Music folders.Why can’t Sonos see my computer? I have the app on my iphone too, but that’s no help. Could Sonos possibly be looking at the wrong wifi network? I cannot see where to check that.Please help--thanks. 

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1 year ago
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brucemacEnthusiast II
asked in Controllers and Music services
Half my speakers showing S1 incompatible overnight

I woke up to find that half of my speakers are showing “incompatible” under my S1 app.Controller says there’s an update, but it won’t let me update. I get an “Error 9”.For kicks, I tried to reset my Sonos Move and repair it with the S1 controller. No such luck. The controller won’t let me do anything until it updates (some options grayed out). Stuck here and need some assistance. I REALLY hope I’m not going to have to go through and reset all these speakers.  Any advice or guidance here outside of replacing half my system with S2 compatible speakers? Not ready to do that just yet. Just want everything working as it should. I believe “update automatically”, which I don’t ever recall enabling, may be the culprit.  TIA and please advise. 

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Ken_Griffiths
1 year ago
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