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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,675 Topics
  • 53,038 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7675 Topics
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DarzoFarzoContributor I
asked in Controllers and Music services
connection issues

I’m consistently getting connection issues when opening up sonos. It’s become extremely unreliable.Then in the time is does connect, it loses connection and I have to powered down all me speakers by removing the plugs.   

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Airgetlam
1 year ago
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gforg237Contributor I
asked in Controllers and Music services
la nouvelle application

La nouvelle application c'est de la merde. Je m'attendais à plus se SONOS. Difficulté à régler le volume autant sur Google que sur Apple.  La configuration de l'historique ne fonctionne pas très bien. C'est vraiment misérable, si je pouvais revenir à l'ancien version ce serait excellent.  Moderator Note - Translation by Google:The new app is crap. I expected more from SONOS. Difficulty adjusting the volume on both Google and Apple.  Setting up history doesn't work very well. It's really miserable, if I could go back to the old version that would be excellent.

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4 months ago
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FrankMusic77Contributor I
asked in Controllers and Music services
New app doesn't recognize that I'm playing from Spotify

I just updated the new app.  I used to find music on Spotify, play on my Sonos system, and then in Sonos I could control volume.  Now Sonos won’t acknowledge that I am playing music from Spotify, instead still showing what was playing before.  Help please.

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4 months ago
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NobbypingpongContributor I
asked in Controllers and Music services
The new app is unusable!

I'll be lucky to find any speakers when I open my app. Sometimes there's none, sometimes there's one, and sometimes (rarely) they're all there. Used to work fine on the old app - nothing else in the house has wifi issues (Mesh network). If I am lucky enough to find a speaker, I'll play an album and it'll skip the first 3 or 4 tracks, then when it plays it'll stop again. Putting aside any functional deficiencies, the app is not fit for purpose from a technical perspective. I'm just happy I sold my arc/sub/one setup prior to the app release. Best I can do now is to use my roam as a very expensive Bluetooth speaker! Amazed this was released like this.

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4 months ago
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andrew_131Contributor I
posted in Controllers and Music services
OMG the lag in the new verison. Please stop the lag. !

New update lags on button push for so long (pressing play for example), I loose my patience and press again assuming it didn’t register the first button push. Only to find that it plays and then responds to my second touch and pauses again immediately 😡 Same for volume, skip, and selecting songs, all lag roughly the same. Sometimes my button pushes take 2-3 seconds to happen. what happend to this amazing system ? It’s like we went back 15 years to the dawn of this tech. poor show Sonos. 

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D
4 months ago
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Kees HContributor I
asked in Controllers and Music services
The Service "Familystream" can't add in the new Sonos App

The Service "Familystream" can't add in the new Sonos AppWhen is the solved? It is a know issue, I think so!

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K
4 months ago
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chopperflocktonContributor I
asked in Controllers and Music services
advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

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controlav
6 months ago
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Karsten KnudsenContributor I
posted in Controllers and Music services
yousee music not working after update

after the last update, yousee music has stopped working, nor does it work in the new web-based controller

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R
5 months ago
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YTWContributor I
asked in Controllers and Music services
Apple Music not Working with App Update

Apple Music was not working shortly before the Sonos app update and still does not work after the update. Support team saying it’s a known issue with the update, which doesn’t seem to explain it not working prior to the update.Any others having this issue? Thanks! 

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5 months ago
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Harm46Contributor II
asked in Controllers and Music services
new app slow and can’t open stored playlists.

The new app is very slow and saved playlists cannot be played, "play this song next" are disappearing. How long is it going to take for everything to work properly again and will we get our money back if it stays this bad.  

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Airgetlam
2 months ago
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FixArtistSearchNowContributor I
asked in Controllers and Music services
Sirius On Demand No Longer Available?

I have several Sirius On Demand categories favorited on Sonos. They no longer have episodes available. And when I browse through the Sonos app, On Demand is no longer an option. Is anyone else experiencing this?

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NPRFAN
7 months ago
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NotkevinspaceyContributor I
asked in Controllers and Music services
Recent App Upgrade

Well, I remember a time when I went into a high end audio store several years ago to trade up some of my sonos speakers and they tried to sell me on top notch stuff, while confessing that Sonos had cornered the market in terms of the app. They said no one can really touch it. Best one out there. And then a few weeks ago happened. Honestly, sincerely and with love in my heart for the tech, what did you guys do??? This is hands down the worst "upgrade" I have ever experienced with any type of tech. The app barely responds and if it does, it can take several seconds and then undo what I asked it to do, i.e., lower volume and then it magically goes up. My wife already hates my music and Sonos, but this is literally not helping my marriage. That's how bad it is. It is impossible to navigate. Everytime I try and play something, I have to try two or three different ways until I figure it out again. Completely unintuitive. It's so bad that even though there might be PR ramifications, I would s

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4 months ago
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leifwestengenContributor I
asked in Controllers and Music services
Not able to register "Sonos Connect Gen2" after upgrading app (IOS)

The registration of my Sonos commect gen 2 is no loger working. Im able to fint the unit and add it to the list of speakers showing in the app / system settings, but not register it to my account. I have tried to reset the unit, restarted the app, used wi-fi and cat-cabel. No succsess. Any suggestions?

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K
4 months ago
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acarl720Contributor I
asked in Controllers and Music services
Alarm streaming from NAS is erratic

My system consists of:Amp: M Bed and BathAmp: Dining RoomPort: Ent RoomPort: OfficeMoveAll are running on S2, which was updated from S1 in January when I replaced the last of my S1-only compatible units.  I run a Synology NAS (installed years ago) with all of my content loaded in there; it has power saving activated so it may take a minute or so to start if it is asleep.  I have had no non-Sonos related problems with the NAS.  I have a MacBook Pro running macOS 11.7.1, but it is not part of the music file sourcing for my Sonos system. The problem I have is that when the “M Bed and Bath” alarm goes off, it will run for about 1.5 minutes then restart with the same song from the NAS (it is not part of a playlist).  The second time, it will play to the end - the song is about 10 minutes long.  If I play the same song directly from any Sonos produce it plays with no issue, so I don't think the file is corrupted.  I can play any music from the NAS on any Sonos product and from a non-Sonos au

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Belly M
1 year ago
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AggieKnightContributor I
posted in Controllers and Music services
Turning off ads in the new Sonos App

How do I prevent your application from advertising to me? I have “in app” deselected for notifications in My Profile but this does not prevent advertisements when I log into your app to control my speakers.  Not a big fan of the new app’s design in general, but it's unacceptable to get advertised at.  

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4 months ago
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Rutger71Contributor I
asked in Controllers and Music services
SR P3

SR P3 suddenly replaced by TriColor on Sonos (not google home). This has happend before. Second time I report it after it has failed again after some 6-8 month of working.There are other threads here (8 months old or so) with the same complaint.

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1 month ago
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ColigueContributor I
posted in Controllers and Music services
last upgrade

Sonos managed to change an easy to manage app into a complex maze. It is a downgrade. Please fix it. I knew how bad it was. Unfortunately pressed the upgrade by mistake….  I am paying. 

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1 month ago
Bas_3
Bas_3Trending Lyricist I
asked in Controllers and Music services
Bug? - I cannot play my local music on a stereo pair. Single speaker works fine.....

I cannot play my local music on a stereo pair. Single speaker works fine..…Does anyone have the same problem?

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Bas_3
4 months ago
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Still hopingContributor I
asked in Controllers and Music services
iPhone home screen access to song info and volume.

Are song information and volume controls available again from my iPhone home screen? That feature was the most important one, and I am hoping it returns. Thanks!

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4 months ago
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MELCON26Contributor I
posted in Controllers and Music services
shocking app update

I had issues with the old version of the app as it was so slow. This day and age, with a company with all the tech that sonos have why and we having to put up with such ​​BAD (being polite) app. Is anyone looking to rectify the issues everyone is reporting. Looks like take your money and run. Everything is so slow and takes 2-3 minutes before anything plays on a speaker. The design of the new app is a mess and unclear. Because of the lag you press buttons which don't do anything. I purchased the move 2 to add to my system and unless I use alexa to play music I may as well not bother.

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R
4 months ago
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Michael-BGLContributor I
asked in Controllers and Music services
Sonos App - Radio Station logo is missing when playing myTuner channels

Hello ,I have the following problem,Under “My Sonos” I see the station logo of my live stream channel.But at the bottom, where my system that is currently playing the channel is displayed, I no longer have the station logo.There is only a note symbol with a gray background.I use a FritzBox Cable 6690 as an Internet router.Now comes the strange thing: I restart the Fritzbox and I see the station logo again until my cell phone disconnects from my WiFi network again.When you reconnect, the logo is missing again.I've already reset the box and the app.Does anyone else have an idea as to what this could be?greetingMichael

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5 months ago
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TjrobinsonContributor I
posted in Controllers and Music services
iphone not connecting to my sonos

FYI POSTMy iPhone wouldn’t connect to my Sonos systemI went to settings and enabled the local network setting and it started working.

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106rallye
10 months ago
NAS Only
NAS OnlyTrending Lyricist I
posted in Controllers and Music services
SONOS S2 Reinstall Successful

I just reinstalled Sonos Controller S2 on my Android cell phone using apkmirror.com It looks OK. All of my playlists, NAS access, radio stations appear to be intact.I used version Sonos 16.1 (arm64-v8a) (nodpi) (Android 8.0+) from March12, 2024

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NAS Only
4 months ago
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JAFriskContributor I
asked in Controllers and Music services
new app - can't get past t&cs

New app automatically updated (Android, UK) and worked (if somewhat slow at connecting). Having been away for a week (in UK) and connecting to a different system , I can no longer use my own. On opening the app it doesn't acknowledge my system and any attempt to connect presents me with a terms and conditions page for the US and rest of the world, EXCLUDING Europe.. there is mo option to acceot this. If I attempt to change region I am presented with a blank page. Has anyone else encountered this problem? Any advice?

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J
4 months ago
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ThomasD1974Contributor II
posted in Controllers and Music services
Clean up, unwanted stations - eg Sonos Radio

I notice a new station, Sonos Radio. When I tried to remove/ deactivate i could not.Please help how i get this removed.All search results in the app. Starts with Sonos Radio. This is bad.Hope this bug Will be Solved 

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1 year ago
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