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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,116 Topics
  • 51,206 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7116 Topics
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MWPContributor I
posted in Controllers and Music services
Streaming services fail only on Sonos?

Why can I play Sonos Radio perfectly, music on my hard drive also, but all of a sudden other streaming services either wont play, cut out or simply fail.  Your fix solutions don’t work so I presume you’re now blocking these services to promote Sonos Radio?

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G
3 years ago
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sonjeffryContributor I
asked in Controllers and Music services
There is a connection, but the app won't play.

Hey there,As a result of a PowerPoint issue, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working. It won't play anything until I play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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1 year ago
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Antonio0196Contributor I
asked in Controllers and Music services
Sonos 2 App

I usually control my Sonos system using my PC : no problem (yet?).This morning I  opened the Sonon App on my mobile, and then I got stuck with “Conditions d’utlisation, licence et garantie” and it is impossible to approve them (“Accepter”). Apparently said conditions have recently been updated (June 2024).Thus the Sonos (2) App is now totally useless.Please correct quickly and inform.

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2 months ago
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BastigiContributor I
asked in Controllers and Music services
managing the volumeof your sonos system

In the past - about 8 years ago - it was possible to manage the volume of your Sonos system by using the ‘plus’ and ‘minus’ buttons on your smartphone. Due tue an update of the Sonos app, it wasn’t possible anymore. From the 7th of may, Sonos released a new Sonos app, and I hoped Sonos reintroduced this function. Unfortunately still the only way tho manage the volume of the Sonos system is by swiping on your screen (to the left and right) of your smartphone. I hope, that Sonos in the future will consider to reintroduce the old school function by pressing the plus and minus buttons! 

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jgatie
3 months ago
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MattisomContributor I
asked in Controllers and Music services
connecting

I have just updated home internet so reset all speakers in house. Thing is I can see all on my wife’s phone but when I log into my Sonos app it says no system can be found 

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3 months ago
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wayneo123Collaborator II
posted in Controllers and Music services
Sonos censoring posts related to the headphone release

Sonos are now censoring posts on the topic of the headphone release stating that posts are off-topic.The comments so far are along the lines of “I will not buy these until the app is fixed”Nothing offensive (ie effing and jeffing) in the comments, yet they still are censoring feedback.Shame they do not spend as much time beta testing their app code as they do on censoring customers.  

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Corry P
3 months ago
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D4rylContributor I
asked in Controllers and Music services
sonos controller on MacBook update error

Trying to run the controller on MacBook always asks to check for updates finds new update installs then ALWAYS errors Sonos update failednow unable to use controller or Sonos on the laptop due to not allowing the older version of the controller to runany solutions 

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Airgetlam
1 year ago
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WilmaKeesContributor I
asked in Controllers and Music services
upgraded sonos app

Where can I find my personal Sonos playlists in the new Sonos App

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C
3 months ago
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carotateContributor II
posted in Controllers and Music services
New laptop, music library copied from old lap top to new laptop. Old path removed, SONOS will not index my playlsts.

New laptop, music library copied from old lap top to new laptop, looks like the folder is recognised in SONOS Folders but SONOS will not update the Sonos music library playlists on the new laptop. I have removed the old music path. Still, no playlists are being indexed. I have read similar posts and I believe I have it set up correctly . Please help ASAP.Thanks, Carolyn

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buzz
1 year ago
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mjacobsinluxContributor I
asked in Controllers and Music services
Treble adjustment not working properly

Treble adjustment not working on S1 app for 'old' play 5 systems.   The 'Bass' slider and the balance slider as well as the loudness knob do have a clear effect but the moving the 'treble' slider has no noticeable affect at all.

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Stanley_4
8 months ago
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TAMISUEContributor I
posted in Controllers and Music services
ALARM

I do not like the new App updates at all.  I can not find the alarm settings anywhere and it does not recognize my Roam.  Also hard to figure out how to change the channels for new music.  Please bring the old version back… this one is horrible.   Has anyone found where the alarm settings are? 

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buzz
3 months ago
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Casa NapoleonContributor I
asked in Controllers and Music services
Sonos app update issues

The latest Sonos app update has removed my speakers  from the app and I am not able to add them back to the system. I keep getting “Not Registered “ messages and cannot get in touch with tech support. 

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F
3 months ago
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BBDAZContributor I
posted in Controllers and Music services
Can’t add apple music to new sonos app

I changed my apple password. Works great on apple. But when I try adding Apple Music to sonos, I get a ‘problem has occurred’ message.

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K
3 months ago
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mmazur7973Contributor I
posted in Controllers and Music services
Horrible Application - Speakers are now useless

You know that the app changes have made the speakers completely useless?  The new application changes made my purchase USELESS.  Can't access my library, can’t set up a queue of music, my existing playlist are gone.  So much of what would be considered a basic functionally was removed from the application.  Will have to give serious consideration on whether my new speaker purchases become a different system (and get rid of my existing 6 Sonos speakers).  Your company just can no longer be trusted, and nothing seems to be getting done to try and get it back.  You might want to let your CEO know how bad it has become, assuming he even cares.  Once you go public, you don’t care about your clients.Just absolutely horrible and you should be embarrassed

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M
3 months ago
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GordonGContributor I
posted in Controllers and Music services
S2 app compatibilty with Samsung tablets

Just upgraded from the S1 to the S2 app on my Samsung Galaxy S5e tablet. App finds the system devices and shows the last track played ( from another source). But all icons on any page are greyed out so cannot see anything from my account consequently  can't play anything past or present. Been onto Sonos Chat help...absolutely no help!. Running Android 11  ,no antivirus or vpn so no problem there. Has the app been configured for this device or am I going to be forced to go back to Bose cos I can't play any music?? 

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3 months ago
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MoxtonContributor I
asked in Controllers and Music services
Windows app stuck in endless loop, lost NAS library and 2 x Play 1 speakers now can't be added to system following reset

Having lost my NAS-based local library in the update (and no, it’s nothing to do with SMBv1 as my NAS / Windows 11 set up doesn’t use v1), I now don’t have a Windows app either. When I logged in this morning, I was forced to do an update. (V16.2 Build 79153290).After installation, I got a message suggesting the system need to check for updates. It checked, and everything was up to date. Then I had to log in again, to be told that some of the speakers are not registered to my account - the Play 1s are at least 8 years old. I clicked “Register” and then got a message to say everything was up to date, then had to log in, check updates and so on and so on. Tried “use app anyway” option, and this goes to same loop. Resetting the app? Same loop. Reinstalling? Same loop. The nett effect is that the windows app is now useless as well. In addition, the webapp doesn’t now show my local library at all (although it did until yesterday), only streaming services I neither have nor want.One comfort i

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3 months ago
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DysongsContributor I
posted in Controllers and Music services
Sonos pair not showing in Win10 Cast to Device in Win Media player

I have 4 Sonos 1-Gen-2 units.I have 2 configured as a stereo pair which shows up on Cast to Device on Win10 Media Player and streams OK from my PC - great!I have 2 more configured as a stereo pair, but only one shows up on Cast to Device. This looks very much like the single One-Gen-2 I had before purchasing and adding the second of the stereo pair. Trying to cast even to this single one comes back with an error and it doesn’t work.When I look at my NETWORK in File Explorer, I can see BOTH stereo pairs (and also my Sonos Roam)I have reset both units the offending stereo pair and reset them up again, then rebooted my PC but the problem persists. I have also checked that Win10 streaming is turned on and can see all of the Sonos units - but one of the offending stereo pair is named ‘Unknown’ whereas the other just carries it’s IP addressDo I need to delete this stereo pair from my network or do something to reset either on the PC or on the Sonos app or on my network.Many thanks for any su

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D
6 months ago
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ppesaturoContributor I
asked in Controllers and Music services
Music Drops from Pandora Never happened before...used Pandora for over 10 years

SONOS CONTROLLER FOR MACSonos Version 14.16OS: S2Build: 69133120ID: *** Problem: Music plays for about a minute then turns off and app closes.There is update available, but update process stops.I have tried several times with no success.Also "Chat" option not functioning. Please advise. Thank you". Phyllis Pesaturo Moderator note: Personal information removed from view.

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1 year ago
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Thewizard2000Chromatic Producer I
asked in Controllers and Music services
Tidal disconnetions, deezer unable to cast from the app.........

Tidal: random airplay disconnections, deezer: unable to cast from the app itself… why in 2023, the only app who really works well with sonos is Spotify? 👎

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Corry P
1 year ago
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Michael LContributor I
posted in Controllers and Music services
80.01.30 Update

Ever since updating to 80.01.30 on my iPhone and iPads, the Sonos app is extremely slow and unresponsive.  Volume and channel changes take an extremely long time to execute.  Antone experiencing the same issue? 

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Bumper
3 months ago
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Anonymous
asked in Controllers and Music services
YouTube Music wasnt added. Something went wrong

Hi,I’m trying to add YT Music as a service to the new Sonos app.  I run through the process. Enter the code as directed by the Sonos app. Choose my Google account. Get through to the page (Google side) the says that Sonos has been successfully authorised. However, when I return to the Sonos I get a screen telling me that “YouTube Music has not been added. Something went wrong. Try again.” Ive tried numerous times, without and without removing the Sonos association from my Google Account, all with the same result…   

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3 months ago
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djboltContributor I
posted in Controllers and Music services
Encoded Music cant play (contd)

 I continue to get this error on Apple Music and YouTube Music. it happens on single speakers, paired speakers and multi speaker TV setups. it happens on all 15 of my speakers. it is ongoing for a couple months with no fix happening.  Please do not close topics because you can’t fix a problem.

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Corry P
1 year ago
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Daz_WrightContributor I
posted in Controllers and Music services
Managing different rooms on iOS

Does anyone have any idea how you manage different rooms on iOS now? The Sonos app, on my iPad defaults to the first alphabetical device but then refuses to switch to a group playing on another device. It works ok on Android. I say it works ok, it’s a stupid number of button presses but I can do it.I’ve no idea why it would always have to default to devices alphabetically, rather than the last device used as it used to, but it seems strange you can’t access other devices that are playing.I press the device button, get a list of devices, uncheck the one I don’t want, check the one I do want, press apply and it returns to the one I don’t want. 

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3 months ago
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SeyboogaContributor I
asked in Controllers and Music services
Can't listen to lecture on android phone

I have a Google phone (Pixel 3a).  I want to hear a lecture I found on the web and is now playing on my phone, but I want to hear it on my Sonos speaker.  How do I do that?  My Sonos 1 account only wants to play “playlists”.  So…..what do do? THANKS!!!

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Ken_Griffiths
3 years ago
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dougtaylor69Contributor I
posted in Controllers and Music services
Do Not Upgrade! Don't do it - you will only be sorry

This is the absolute worst version of the app that has ever been released in terms of being completely unprepared for production.  Just a couple of examples from my experience:Your System auto selects one location and continues to select it.  You can switch or add zones, but if you leave that page (and sometimes if you don’t) it defaults to another unselected zone and selects it for you.  You can start a stream, but it is completely unable to display “Now Playing” any further than the first song.This makes it impossible to manage the playlist or do anything other than stop or skip.It chooses it’s own zone every time after any shift in the app navigation at all.I haven’t had this level of issue from any previous version of the app.  Response from support is “yes this is an issue - we don’t have any idea when it will be fixed”Literal garbage.

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B
3 months ago
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