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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,131 Topics
  • 51,307 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7131 Topics
K
KeiferContributor I
posted in Controllers and Music services
The good old days

Remember when Sonos was such a great app?We could access our own music files on external hard drives.We could access our saves playlists and albums.We could add to the queue, almost unlimitedly.We could select recently played without “Something went wrong...”What else?Ah...them were the days!

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jgatie
2 months ago
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JojowadContributor I
posted in Controllers and Music services
Connection between units

Ever since I updated the app my three units can’t be connected to play together. The app is also defaulting to the Beam, and it is very difficult to switch unless I turn units off/on several times. I’ve tried resetting the router, reinstalling the app etc. It is so frustrating as I had no problems with the old app. Has anyone else got this problem?

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H
3 months ago
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JM505Contributor I
asked in Controllers and Music services
sonos app

Is the Sonos app going to bring back the queue functions: “play now” “play next” “add song to end of queue”, and ability to delete songs also. I have quite a few speakers and these missing functions were used daily. I haven’t used my speakers with this app since it has been updated. 

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J
3 months ago
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gforg237Contributor I
asked in Controllers and Music services
la nouvelle application

La nouvelle application c'est de la merde. Je m'attendais à plus se SONOS. Difficulté à régler le volume autant sur Google que sur Apple.  La configuration de l'historique ne fonctionne pas très bien. C'est vraiment misérable, si je pouvais revenir à l'ancien version ce serait excellent.  Moderator Note - Translation by Google:The new app is crap. I expected more from SONOS. Difficulty adjusting the volume on both Google and Apple.  Setting up history doesn't work very well. It's really miserable, if I could go back to the old version that would be excellent.

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G
3 months ago
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missliwContributor I
asked in Controllers and Music services
updated app-system not working

updated app-system is not working.

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Pools-3015
3 months ago
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SladestAvid Contributor I
asked in Controllers and Music services
ALARM DON'T SHOW THE STATION

Hello, With the new App i have mulptiple alarms for each day of the week. The problem, now is we cannot see the station with each alarm right away.  It is only indicated: LIVE STATION  instead of the name or the station’s logo. Can you do something, we should see it as first view and step.What is going on with this problem ??

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Sotiris C.
3 months ago
Bruce MM
Bruce MMContributor I
asked in Controllers and Music services
In new app cannot save a playlist

On Sonos app for Android I cannot save a newly created playlist.Also in searching the music library the alphabetical list i.e. A… B… C now longer appears which makes it harder to browse a quite large library (30K+ tracks)  

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R
2 months ago
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tim0gradyContributor I
asked in Controllers and Music services
new SONOS Products

I will not buy any new SONOS products until/unless the Controller App is functional again. I sold all of my SONOS stock too.

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3 months ago
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theZombieTrending Lyricist I
asked in Controllers and Music services
The 'new' useless Sonos app for Android - volume control issues

Sonos WHY are you advertising new products etc when you're ignoring your loyal customers who made the mistake of buying Sonos products, YOUR APP DOES NOT WORK! A simple command i.e. turn up/down the volume still does not work It is dangerously glitchy, if i turn it up it just jumps up/down after 5 or 10 seconds, this is ridiculous, Could you please reply with an honest answer?

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L
1 month ago
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Harm46Contributor II
asked in Controllers and Music services
new app slow and can’t open stored playlists.

The new app is very slow and saved playlists cannot be played, "play this song next" are disappearing. How long is it going to take for everything to work properly again and will we get our money back if it stays this bad.  

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Airgetlam
1 month ago
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GalleyGalleyContributor I
asked in Controllers and Music services
Won't connect to system

I get this message almost every time I log into the app.  I have factory reset the system added everything back, I've reset the router, I deleted the app and reinstalled.  It will seem like it's setup and then the same thing.  This happened with the old app and the new version as well.  Please help, I've got multiple speakers and they're all bricks right now.  

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G
3 months ago
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pupAvid Contributor II
asked in Controllers and Music services
Apple Music not updating

The Sonos app has stopped updating my Apple Music library for some reason, and I can’t get any new music or playlists to show up in the app.  Everything is updating across all of my iCloud devices as usual, so this doesn’t seem to be an apple problem.  I’ve tried updating the Sonos Library via the Mac app (surprised to see that’s returned from the dead), and I’ve tried reauthorizing my account.  Neither works.The interesting thing is that if I delete a playlist, then that no longer shows up in Sonos, so obviously the app is checking in with apple and my account - it’s just not recognizing anything new.I first noticed this problem a week ago, but overnight it resolved itself.  This time it’s been four days since the app stopped updating.  Any ideas?  Thanks.

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P
1 month ago
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robokittyEnthusiast II
asked in Controllers and Music services
Does Sonos know about the bug where the library now sorts by track artist, not album artist?

It’s not clear to me what the best way is to report bugs, and perhaps get them fixed.Many people have been complaining about the bug that was introduced over a month ago that makes it almost impossible to use sonos to play “albums” where track have different artist assignments.The new version 16.3.3 does not fix this.Is there anything we can that more productive than grumbling on this forum?(Not that this is a bug in the device firmware, not in the controller software).

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rosswells127
1 day ago
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Jim_FContributor I
posted in Controllers and Music services
Latest App release frustrations

It looks as though I am just piling on at this point, but the new app update has been a horrible experience. My primary reason for going with the sonos system was the ability to tie it into my home library - and this is no longer available! In addition, the app response is sluggish, the volume control is nonresponsive, and each time I open the app it no longer recognizes my existing sonos system! And just for good measure, it randomly shuts down. Very frustrating - please get the app issue resolved promptly or at least allow us to reinstall the previous app release in the interim. 

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press250
3 months ago
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acarl720Contributor I
asked in Controllers and Music services
S2 app not building library as per the tags

I am having a problem with my ripped music and Sonos.  My laptop is a recent MacBook Pro running Sonoma 14.5.  o also see the same issues with the iPhone 13 Pro Max running iOS 17.5.1.  My tagging app is called Tag Editor and it is the latest paid version, 1.0.14.   The Sonos Apps are S2 and all the system software is up to date.  The music files are on a Synology NAS with more than enough storage space and throughput capability.  Almost everything is ripped from a CD using dBpoweramp in wave format.  On the NAS, all songs are in a folder structure with the genre, sub-genre (if needed), artist name, then album title and the songs are in the same order as on the CD; the filename is <song #><space> <song title>. I have spent a lot of time checking the tags on all 1,000+ albums and they are what I expect them to be; I have worked hard to eliminate all special characters since different platforms interpret these differently.  I have also eliminated all unnecessary tags su

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A
1 month ago
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bobyoungContributor I
posted in Controllers and Music services
Four Years of Playlists Vanished Overnight

What is going on?   Our bar & restaurant business has been using Sonos for over four years now, with music an essential part of our customers experience.  About a week and a half ago, our Sonos apps updated in the middle of the night, and suddenly our four years worth of carefully curated playlists are totally missing.  We spend our valuable time creating these lists, so that the BPM’s are always upbeat, and fit the lively vibe of our bar.  We cannot allow the generic stations to just play random songs, as these are not even close to the quality of the curated songs we’ve spent years compiling.  Can someone show us how to just download the earlier version of the app?  This new one is so buggy, and jumps around from genre to genre randomly.  It’s terrible, and it’s affecting our business.  Customer service lines are 55 mins plus to try and speak with a representative.  Does anyone know what  is going on?  Any info would be helpful.  Thank you. 

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Stanley_4
3 months ago
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Rutger71Contributor I
asked in Controllers and Music services
SR P3

SR P3 suddenly replaced by TriColor on Sonos (not google home). This has happend before. Second time I report it after it has failed again after some 6-8 month of working.There are other threads here (8 months old or so) with the same complaint.

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F
1 month ago
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GDW11Contributor I
asked in Controllers and Music services
Playlists not working

Sounds like a few people have this issue, but playlists are no longer working in the app. Tried on a few devices. All updated. Sometimes I get the message “something went wrong”. Sometimes it loads but nothing will play. See screenshot. Tried restating all Sonos devices, uninstalling the app, restarting iPhone.  

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A
1 month ago
Bas_3
Bas_3Trending Lyricist I
asked in Controllers and Music services
Bug? - I cannot play my local music on a stereo pair. Single speaker works fine.....

I cannot play my local music on a stereo pair. Single speaker works fine..…Does anyone have the same problem?

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Bas_3
3 months ago
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Still hopingContributor I
asked in Controllers and Music services
iPhone home screen access to song info and volume.

Are song information and volume controls available again from my iPhone home screen? That feature was the most important one, and I am hoping it returns. Thanks!

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3 months ago
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MoepodContributor I
asked in Controllers and Music services
Sonos App cannot display music library on OneDrive

Hello everyone, i know problems with a music library on OneDrive are not new. It worked before perfectIy for me, but now it doesnt anymore.I can add the folder, Sonos has full access. And it plays the music in old playlists...it finds those just fine.But it doesn’t show the folders, the albums and titels anymore. I cannot search in my library or add new titels from my library to other playlists.What did i miss? Is this a bug or do I have to give more/other rights to the app.(Sonos App on Windows 11) 

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28 days ago
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MiamiTrending Lyricist I
asked in Controllers and Music services
trueplay and playbase not working since update

I have a playbase, sub gen 2 and two play 1’s as rears setup as surround. When I try to trueplay, it gets to the spot where it says “next you’ll hear A series of tuning sounds…” I click begin tuning and nothing happens.. any ideas how to resolve this?I’ve tried the “play Spotify” for a minute or so before trueplay.. does not work.

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M
3 months ago
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overthebrinkContributor I
asked in Controllers and Music services
still terrible app

when is this app going to be corrected????!!!!  it has been months and I still can’t get recently played now my subscription s ie Amazon do not populate what the heck!!!

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Airgetlam
10 days ago
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drbobbit54Contributor I
asked in Controllers and Music services
No radio on Sonos

Have been listening to radio with no problems on my Play 1 and connect amp …..tried today and I get no connection as”server cannot be found”. I’ve tried everything!  I tried My Radio and others but no luck. …..reset router etc. Any ideas? 

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Rowena B.
3 years ago
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tlydon77Contributor I
asked in Controllers and Music services
Apple Music

I have an issue where certain songs that I can play from my Apple Music (monthly subscription) will not play through my Sonos App.  In most cases it is a few songs in an album.  (Usually the most popular songs)  In some cases it is the whole album.    I just noticed this issue in the last few days.  This seems like a copyright issue.   How can I get back to the place where all of my Apple music was able to stream through my at home speakers.   

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Airgetlam
3 years ago
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