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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,618 Topics
  • 52,521 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7618 Topics
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CmikelContributor I
posted in Controllers and Music services
Volume Leveler for App

Most frustrating part of the app is that I can’t adjust all the different speakers to the same volume level with a one-button click. Like a “sync all volumes now” button.Anyone else experience this frustration? It seems like such a straightforward feature versus having to individually slide 10 different speaker zones when you want to volume level.

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C
1 year ago
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edfoshoContributor II
asked in Controllers and Music services
New Search and YouTube Music

I recently have been able to use the new search tool in the Sonos app (Android, UK).I've noticed it doesn't return any results for YouTube Music - has anyone else seen this?

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Corry P
1 year ago
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Dan GainorContributor I
asked in Controllers and Music services
I bought a new computer and now my Sonos app tells me everything is "incompatible"

I have three Sonos speakers and I love them. But I guess my soundbar is technically “S1” and when I installed the Sonos app on my desktop everything broke. Then I called support and the guy basically told me to give up on my soundbar and that the phone app can only help me with S2 compatible tech. His other solutions wanted me to connect directly to the router with wires I don’t have. This is nuts. I bought hardware from Sonos, it’s THEIR job to make the app work, not mine. So, rather than rely on Support (that used to be helpful) or massively complicated support docs about downgrading my system, I figured I’d ask others who live IRL.

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Corry P
1 year ago
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DocluisitusContributor I
posted in Controllers and Music services
Volume Issue dolby atmos verus HD or ULTRA HD

When I stream music with the Sonos App from Amazon Music Unlimited to my Sonos Arc + Sub 3 + 2 ERA 300 surround, the volume increases a lot when a Dolby Atmos track plays. I need to lower the volume for at least 10%. Then when a HD or ULTRA HD track follows I need to come back to the initial volume. For example if the standard volume for a HD or ULTRA HD track would be 20%, the same volume for a Dolby Atmos track would be 10%.Setting the lecture mode in fading (“fondu enchaîné” in my french app), doesn’t fix the problem.It’s really annoying !Does somebody know how to fix it ?

2
D
1 year ago
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patmo6294Contributor II
asked in Controllers and Music services
I miss my bass and treble knobs. I can not be alone.

In the old days of hifi on any receiver you had bass and treble knobs.  When playing a certain song or group if it needed a little more bass you would just reach over and turn up the bass.  With the new sonos systems there is no easy way to raise or lower bass & treble for the whole sound stage.  I know about the settings but you have to go 3 levels deep in there and it will only adjust one piece of equipment not the whole sound of the room.   My example is say you are listening to rundmc and the bass is very pronounced then you play some van halen and need more lower end.  There is no easy way to do so.  Please bring back the bass & treble knobs.  Please put them on level one of the app.  we are know no one setting is perfect for every different kind of music. 

14
jgatie
1 year ago
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gcnpContributor I
asked in Controllers and Music services
Amazon Music won't play specific tracks I select

I have my Sonos controller connected to my Amazon Music account correctly. When I go to My Music in Amazon Music and try to play a specific album or artist, it won’t play the artist, album, or track. It appears to be defaulting to some weird Spotify-esque AI curated playlist. For example, trying to play a James McMurtry album I purchased doesn’t play James McMurtry but I get some random alt-country band that is not something I own, or particularly want to listen to.I don’t understand what I am doing wrong. Why can’t I see the individual tracks in albums I own and why won’t Sonos play tracks from Amazon?I think, maybe, what I am saying is Amazon is defaulting to “stations” rather than playing my purchased albums. How do I get Sonos not to play Amazon stations?

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1 year ago
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gottclayContributor I
asked in Controllers and Music services
How do you enter SD card directory name from Android tablet as a shared music folder in music library?

Music search no longer includes music from the SD card in my tablet.  I see the music when I select “On this mobile device” in music browse.  It used to be included in search results, but apparently not since last upgrade.  I am trying to enter the directory location in the music library setup, but I don’t know the format and the app does not browse file locations.

1
106rallye
1 year ago
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Mlimas2Contributor I
asked in Controllers and Music services
“This song is not encoded correctly” - a Sonos response to some of my itunes music

I am requesting some feedback for a recent problem I have encountered with my iTunes music playing on my Sonos system. Two weeks ago, I encountered the following message-the song is not encoded correctly-when playing some music on my iTunes playlist.  The problem does not appear to be widespread as I can play from my music library w/o encountering this situation.  However, I don’t know the extent of problem as I have nearly 20K music files in my library.  The problematic files have the same file extensions as these that Sonos still recognizes-mp4.  At this point, I am using roam, arc and port as my Sonos sound backbone.  Any thoughts?  Thanks.

5
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1 year ago
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PrettyFlyContributor I
asked in Controllers and Music services
iOS app services refreshing/blinking

Hello Community,I have the exact same problem as described in the closed topic “iOS app services refreshing/blinking”.I can not use the search function on iOS app. When I search it shows the results but they always flash up and when I select the service to show i.e. all albums it flashes back to the main search. I have the exact same problem on multiple iphones but not on the Sonos Mac app.I tried delete, reboot and reinstall on iphone but without success. I also remove apple music service and put it back in but also no success.Any ideas?

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P
1 year ago
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Medicine_ManContributor I
asked in Controllers and Music services
deleting a lost system/product

I had a roam device briefly, set up as an alarm during brief stay during travel, then returned the item and left the network/router behind, and now everyday the “Sonos alarm” pop up happens on my phone, but the device and associated Wi-Fi/network are long gone; but I can’t find a way to delete the speaker! Help! 

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Airgetlam
1 year ago
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dbini1Contributor I
asked in Controllers and Music services
how do I play my own stored music? and why do you send support emails that can’t be replied to? hardly supportive

how do I play my own stored music? and why do you send support emails that can’t be replied to? hardly supportive Moderator Note: Modified in accordance with the Community Code of Conduct.

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1 year ago
firecodeny
firecodenyContributor I
asked in Controllers and Music services
Apple playlist not coded

All of a sudden my Apple Essentials Playlist is come up not encoded correctly , whats that about?Is there anyway to correct this issue.Thanks 

2
Corry P
1 year ago
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davidkekoContributor I
asked in Controllers and Music services
Add an Android app to the Services in Sonos app

I want to add an app I have in my Android phone in the Services list of Sonos app to cast to my new Sonos system, but can’t find the way. I can only select apps from a closed list. Is there a way? Thank you.

19
106rallye
11 months ago
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Juan17Mena17Contributor I
asked in Controllers and Music services
Can I use more than 3 different songs in 3 different sounds?

With spotify I can't put more than 2 different songs in 2 different sonos, with sonos radio if possible, with sportify is it possible somehow? Is there any music service that allows you to put more than 3 different songs in 3 different sounds?thank you.

1
melvimbe
1 year ago
F
FrancisRogerContributor II
asked in Controllers and Music services
Updating whilst units are in different locations

HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

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106rallye
1 year ago
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Guillaume4077Contributor II
asked in Controllers and Music services
intégration qobuz

Bonjour,serait-il possible d’avoir une meilleure intégration et interface avec le service Qobuz svp?il serait agréable d’avoir une interface se rapprochant de celle de l’application native Qobuz comme vous l’avez fait avec Spotify, Deezer ou Apple Music. De plus, il serait intéressant également d’avoir les infos de qualité audio des musiques jouées sur Qobuz (exemple CD, Hi res 24bits/48Hz…) comme sur Amazon Music avec le logo HD ou Ultra HD. Merci d’avance Moderator edit:Google Translate-Good morning,would it be possible to have a better integration and interface with the Qobuz service please?it would be nice to have an interface similar to that of the native Qobuz application as you did with Spotify, Deezer or Apple Music.In addition, it would also be interesting to have information on the audio quality of the music played on Qobuz (example CD, Hi res 24bits/48Hz, etc.) as on Amazon Music with the HD or Ultra HD logo.Thanks in advance

1
Corry P
1 year ago
Chopdog
ChopdogRenowned Enthusiast I
posted in Controllers and Music services
Apple Music on Sonos now supports Infinity playing but the Mac app doesn't!!!

If you listen to a song on Apple Music, when your playlist stops, if you have infinity ticked, it continues to play artists like that. Sonos is now supporting that. I’ve had the Sonos (latest software) continue playing after an album similar tracks. This is new.Except the Sonos Mac app doesn’t show it’s still playing, what it’s playing or the ability to stop!!! So you have to tap the speaker (or use the little widget I am using also).Looks like Apple have unlocked a feature and the Sonos Mac app (don’t know about others) is needing to catch up.

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Corry P
1 year ago
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fartymcgasbagContributor I
asked in Controllers and Music services
Sonos stops playing Spotify commercials

I’ve had my system set up for over a year now. This past weekend, when a Spotify commercial comes on, the system goes silent. Both Spotify and Sonos look like the ad is playing but there is no sound and it doesn’t actually play down and start playing again (the ad or music). I have to pause Sonos then hit play again. Any idea what is causing this? It's annoying to have to stop and start whenever a commercial comes on. 

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Airgetlam
8 months ago
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live the beachContributor I
asked in Controllers and Music services
Sonos drops wifi when Samsung S22+ sleeps when playing MP3s on phone

This is being posted after contacting both Sonos and Samsung support.Using Sonos and playing MP3s on the phone, after playing until the phone sleeps, the connection stops, stopping the music.  So, the screen is black.  If the phone is then picked up and the lock screen appears, the music connection continues.I've contacted Samsung support, who feel the issue is with Sonos.  Their reasoning is, the phone stays connected to wifi for mail and text, so why not the Sonos wifi connection.  I have also changed MP3 players with no change in behavior.Both Sonos Roam and other bluetooth speakers play the MP3s without any interruptions.Posted internet solutions for Samsung phones provide instructions which do not match my Samsung S22+ options.

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1 year ago
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GoteamtomTrending Lyricist I
posted in Controllers and Music services
Best user friendly sonos controller

Hi guys, sorry if this has been asked before and/or is a pointless question. But I'm looking for a user friendly device that can be wall mounted to control my sonos system I have sonos system covering my entire house, and we often host and have visitors. I'm getting fed up of handing my phone over, or asking people to download the app to control the music playing. Similarly, some of the speakers are out of reach so a simple task of changing the volume is effort! Therefore I want a wall mounted device that is can control my sonos system. Ideally a fairly user friendly one, as I don't want people to have to struggle to use it. Does such a thing exist? I also have hue lights all over, so if something can cover both systems that'd be a brucey bonus Thanks in advance

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9 months ago
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BertramContributor I
asked in Controllers and Music services
Unable to play music from spotify using Google assistant on Sonos One

As the title suggests, I am unable to play music from Spotify (Premium) using the Google assistant voice commands on any of my Sonos One speakers. I have no issues if I start playing music through the Spotify app, and then cast it to my Sonos One speakers via airplay. I have connected my Spotify premium account in the Sonos app, and set it as my standard service.  What am I missing?Thanks in advance.

5
J
1 year ago
F
FrancisRogerContributor II
asked in Controllers and Music services
Entered new password.

Just entered new password but still denied access to upgrading.

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controlav
1 year ago
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erictstahlContributor I
posted in Controllers and Music services
A note of protest being stuck on the S1 controller

I’m sure this has been posted many times, but I just want to voice my frustration that after being such a loyal customer, investing so much money in a house-wide system and most recently buying a Roam that won’t work with my S1 controller, Sonos completely sucks for leaving its older products behind and cutting us off from buying new products.  Major thumbs down.  I’ll be sure to warn others on this on Amazon reviews, etc.

4
controlav
1 year ago
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Bhuna OverlordContributor I
asked in Controllers and Music services
Song not encoded correctly after Spatial update

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.  Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.  I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.  I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.  This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

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1 year ago
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LegalManContributor I
asked in Controllers and Music services
Problem when i play the first song on a device

Hi!  I got a problem since maybe the day I owned the Sonos device but I didn’t pay it much attention but as it kept repeating, I’d like to ding an answer. i got a Sonos Beam coupled with 2 Ones for the TV, a One in the kitchen, and one Move.  When i connect to one of these speaker for the first  song with Spotify, it always start the song in the middle of it, although on my iPhone, the song on the Spotify app appears to be at the beginning if I refer to the timing showed on the app. When I click to rewind the song, it starts again the song and this time there’s no problem. I saw also a problem when watching a movie and putting the audio on beam/2 ones and the One on the kitchen (which is very close, about 6/7 meters), the audio briefly disconnect for a second each minute. Any help on these issues?  Thanks

1
Corry P
1 year ago
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