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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,656 Topics
  • 52,948 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7656 Topics
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User246959Contributor I
asked in Controllers and Music services
Error with Plex: "Unable to play [track] - the connection to Plex was lost"

Hello. I am currently unable to play any track in my Plex music library through my Sonos S1 system. I can see and browse music fine, but all playback attempts fail with the message shown the title. Further, I am unable to cast to any Sonos device from the Plex app on Android or Windows.For an additional description of my issue, see this thread on the Plex forums:Error Streaming to SONOS - Plex Players / Streaming Devices - Plex ForumBased on errors generated in the Plex logs, this appears to be a TLS handshake issue with the Plex service. My issue is similar or identical to what several users have reported here on this earlier thread:Plex integration: "Unable to play '[track]' - the connection to Plex was lost" | Sonos CommunityHowever, I have been unable to resolve it.My Plex server is fully accessible outside my network. My router (eero) claims to support NAT hairpin, and I can see my Plex server from inside my network using my external ISP-assigned public IP address. I have deleted

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1 year ago
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RgbgangContributor I
asked in Controllers and Music services
disable apple airplay

How do I disable apple airplay?

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1 year ago
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jmic99Contributor I
posted in Controllers and Music services
Apple Music Play history questions

Ok I am not sure I am going to be able to ask this correctly, but I will try… We currently have an S2 system with multiple speakers.  We mostly use Apple Music for all of our cloud music uses and Sonos is no exception.  Here is the problem, I would like Apple Music songs we play on our Sonos system to not affect the algorithm (play counts, recommendations, etc) on my Apple Music account.  The songs we listen to as a family (two young kids) and the songs my wife plays for work (preschool) are greatly affecting my Apple Music listening experience on my own devices.  What is the best way to get around this?  I am hoping to make an Apple Music account with a “Family” Apple ID, but how does that affect the Sonos app and voice control?  Just trying to wrap my head around this and see if there is a solution… Thanks!

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1 year ago
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cranneberry2Avid Contributor III
posted in Controllers and Music services
can't update

Running Sonos 2 on a PC. Also access system on iphone.I don’t play my system all that much. After a break, it never works. “Check for Updates” gets me error 1101 repeatedly. I have unplugged and re-plugged my 4 Connects (strangely, one has a yellow light now, instead of white). I have restarted Sonos several times on both my computer and iphone. I am on the correct wifi network.The system was working a few weeks ago. I haven’t changed anything in my house.This happens a lot and I’m really sick of it. What good is a sound system that constantly breaks down?Please advise...

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1 year ago
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CoachToozContributor I
asked in Controllers and Music services
Sonos to Trimlight

Big Sonos user, using it throughout my house daily. I just put down a downpayment on Trimlight lighting, which has music sync capability. I’d love to be able to have my lights beat to my Sonos system. Talking to the Trimlight guy, he says I would need to connect an Aux cord directly in to my Trimlight box (from a Sonos speaker). Is there a Sonos speaker or way that I can do this? Any thoughts? 

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1 year ago
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osm
asked in Controllers and Music services
User profiles for "My Sonos" tab?

I’m the Sonos account holder in my household. Others in the household use the Sonos app on their devices without signing into my Sonos account. I’m noticing that changes I make to “My Sonos” (e.g. adding a favourite station or playlist) gets reflected in the “My Sonos” tab of other members of the household, even though they aren’t signed into my Sonos account.Is any way to configure user profiles for the “My Sonos” tab (or some similar concept) so each person in the house can have their own “My Sonos” favourites and tab configuration?

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1 year ago
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SwanseaEra300Contributor II
asked in Controllers and Music services
Apple Spatial Audio Down-mixing

I have read that Apple down-mixes Dolby Atmos so that it can be delivered via Apple Music using AAC 256kbps in stereo i.e. they are simulating Dolby Atmos in stereo and I guess this is why they call it Spatial Audio? Does anyone know if this is correct, or whether Spatial Audio is in fact being delivered using the Dolby Digital Plus codec without down-mixing.  Long story short I am trying to figure out whether Apple's Spatial Audio (and Amazon Music Unlimited I guess) is using all of the Era 300’s drivers or just simulating through stereo when playing via S2 app.

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1 year ago
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krokunContributor I
asked in Controllers and Music services
Spotify names for different accounts not showing in music browse screen

Ive added my Spotify account and my Wife’s Spotify account, and the identifying names are showing in the Services & Voice screen to differentiate between them. However in the Browse screen it just shows the name ‘Spotify’ twice so its hard to know which account you are browsing from. Is there any way to show the nominated account names in the browse screen?

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Corry P
1 year ago
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yoozeenameContributor I
posted in Controllers and Music services
App should allow sorting and better nevigation of albums

When I search for an artist in the Sonos controller app, and click through to view their catalog, it should be possible to order by release date. Also, I would like to be able to distinguish albums from singles or EPs.Especially if an artist has a large catalog, the app does not provide enough information to navigate it. 

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1 year ago
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yoozeenameContributor I
asked in Controllers and Music services
The controller app needs a way to navigate and sort albums

When I search for an artist in the Sonos controller app, and click through to view their catalog, it should be possible to order by release date. Also, I would like to be able to distinguish albums from singles or EPs.Especially if an artist has a large catalog, the app does not provide enough information to navigate it. 

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1 year ago
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ababnzContributor I
asked in Controllers and Music services
Sonos app can't see Port but Spotify app can stream to it

So here's a weird problem I have this morning. My Sonos app on my iPhone refuses to see my Sonos Port but my Spotify app on the same iPhone has no problem seeing it and streaming music to it.  Any ideas how to get the Sonos app to see it? I have tried restarting the app multiple times. 

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1 year ago
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SwanseaEra300Contributor II
asked in Controllers and Music services
Amazon Music Unlimited Switching Between Atmos and Ultra HD

For Amazon Music Unlimited tracks, is it possible to switch between Dolby Atmos and Ultra HD within the S2 app (presuming both formats are available for the track being played)?You can switch easily enough in the Amazon app.

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ratty
1 year ago
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Dan1camuContributor I
asked in Controllers and Music services
Artist Radio Station from Spotify not SHOWING as an option in Sonos app all of a sudden?

We typically select music through our Sonos app, select the room we want to play, select the artist (for example George Michael) and then select George Michael radio. But the radio option isn't even showing up. Spotify is connected to the system and I can play artist albums and playlists - that one feature doesn't appear though anymore? we had work done on our smart home unit and, even though I have rebooted everything, I wonder did that impact something. how do I get Artist Radio back?

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Airgetlam
1 year ago
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Neon_ChaserContributor I
asked in Controllers and Music services
Maximum number of music service accounts

Hi there,When I try to add a new music service to my system, I get an error that states:”You have reached the maximum number of music service accounts that can be added to your Sonos system. Please remove an existing account before adding a new one.”Does anyone know what this limit is? Has it changed at some point? I couldn’t find any info in the forum or support site that specifically called out the limit or error message.Interestingly, I have deleted a couple of services but I still get this error, so at some point in time I was able to have more music service accounts than I have now (30 accounts over 26 music services, plus one voice service (Sonos)).Thanks. 

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controlav
1 year ago
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TrayTrayContributor I
asked in Controllers and Music services
S1 & S2 issues

I had a functioning S1 system a mix of Play 1’s and the original S3. I tried to help an exercise studio I use who were having trouble with their Play 1.  I brought it home and mistakenly ended up upgrading my Play 1’s to S2 but the original Play 3 and bridge aren’t upgradeable. I have now removed the bridge and the S3 is running on the S1 app. When I try to run the S2 app I get the  “Sonos found on NETWORK NAME” message. I don’t want to run the S1 app so I go to Options. if I select Forget Sonos Sytem will that mess up the existing S1 system?  I have already caused upset with My family - quite understandable and just need to get the S1 & S2 system running and if I can, prove that the Studio’s Paly1 does work which I now know is set to run on the S2 app.Happy to try another route just don’t want to be going down more rabbit holes. thanks 

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Mr. T
1 year ago
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Lotis555Contributor I
asked in Controllers and Music services
Can't access music library on router usb drive

Hi I am having issues connecting to my music library on USB connected to my router. I get error codes 900/1000/1001 using S2 app on android and on the Windows app. I have just changed my router to Draytek 2766ac - I have been through every setting on the router but still cannot connect. What am I missing? Its driving me insane because had no issues doing this with last router. ThanksTony.   

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ratty
1 year ago
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hilmar1972Avid Contributor I
asked in Controllers and Music services
True tone on another iPhone?

Hey all!If I use another iPhone than mine to true tone my system does that work for all devices? I am using a beta and it does not work to true tone but I can use my son's iPhone. Cheers!

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Mr. T
1 year ago
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hilmar1972Avid Contributor I
posted in Controllers and Music services
True tones on another iPhone?

Hey all!If I use another iPhone than mine to true tone my system does that work for all devices? I am using a beta and it does not work to true tone but I can use my son's iPhone. Cheers!

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1 year ago
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DavidJSAvid Contributor I
posted in Controllers and Music services
Problems with S1 app

I have a recurring issue with my S1 appI have a gen 1 Play5 in my gym; it is the only Sonos product in there.  The remainder of my Sonos products are S2Almost all the time now, when I open my S1 app on the phone, it doesn’t connect, I get the message at the top saying “Sonos found let’s connect”As soon as I do this it connects to the S2 group and I have to reset the app.If I try and connect to an existing network, all it does is connect to the S2 “network” and I go round in cirlces resetting and trying to connect again.Eventually after random attempts, when “connecting to an existing network” I get the prompt to hit the two buttons on the device.  It then connects correctlyWhat is odd is that I can start the device playing without the app and that is fineI have had various successes (although these may just be random), but not yet found a surefire way to resolve itToggling wifi on and off (before and during the set up phase) Turning location services off waiting! (this seems to work)Th

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9 months ago
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hilmar1972Avid Contributor I
asked in Controllers and Music services
How do I get a beta app for iOS?

I am using iOS 17 beta and just got a new Beam Gen 2. The app does not support Trueplay and I was wondering if there is a Sonos beta app available. I am on the beta program but can't find a beta 🙁Is there a beta for iOS available?Thanks. 

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Corry P
1 year ago
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Tom5974Contributor I
asked in Controllers and Music services
Playlist different Between Amazon and Sonos2

Hello, I’ve a strange behaviour between Amazon Music and Sonos S2I explain : I have a playlist in Amazon music, when I open this playlist through Sonos S2, it doesn’t play the title of this playlist but totally different songs !! That’s crazy ! Do you already have this kind of behaviour ?What can I do to avoid it ? Thanks in advance for your help

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1 year ago
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Cegeek69Contributor I
posted in Controllers and Music services
Sonos iOS App does not start

Hi, my Sonos app does not start.. black screen once I click on the icon.Thanks for your help

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1 year ago
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DaholliContributor I
posted in Controllers and Music services
Smart App Control blocks install of Sonos App

Smart App conrtol does not allow Sonos App to install, both from the official website and winget

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1 year ago
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justanothercustomerContributor I
asked in Controllers and Music services
Hardware Volume Controls Missing

Hi, I’m hoping someone can please help. I’m using iOS and the “gold” Sonos app.  I go into App Settings, and I don’t have toggles for “Hardware Volume Controls” or “Enable Lock Screen Controls”. The options aren’t even displaying. I’ve deleted and re-installed the app, reviewed every setting on my iPhone that I could think is related, disabled AirPlay and Handoff for every device in my network. Does anyone know what conditions need to be met to even get the option to enable hardware volume controls? My App Preferences page only displays “Appearance”, “Enable Search History”, and “Confirm Location” in the “General” section.  Thanks!

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Ken_Griffiths
11 months ago
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Rick FreedmanContributor I
asked in Controllers and Music services
Radio alarm (via Audacy) switches to Sonos Chime after 2-3 minutes

I have an alarm set to a radio station (via Audacy) most mornings (M-F) that has been working for a very long time (many months).  For the past few weeks, the radio starts playing but after 2-3 minutes it suddenly switches to the Sonos Chime.  Consistently, every day at the same time (a couple of minutes after the radio starts).  I’ve tried changing several settings, but it does this every day.  I can turn it off and turn on the radio, but this is very annoying.Note:  This is on a Play:1, though I also have another Play:1 and a Play:5Has any of the software changed because it’s only started doing this recently.  Any ideas on how to fix?

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Corry P
1 year ago
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