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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,199 Topics
  • 51,630 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7199 Topics
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TorbenKPContributor I
posted in Controllers and Music services
Sonos cannot connect to library after Ventura 13.4 update

After updating to Ventura 13.4, the Sonos controller cannot connect to the library.. have tried reinstalling the app and removing the lib but fails when connecting to the app stating the computer refused to let Sonos access the folder ...

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M
1 year ago
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Zita
asked in Controllers and Music services
Play music from mobile phone disabled

Why is the possibility to play music from mobile phone disabled in Sonos app version 15.4?

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G
1 year ago
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SDaveContributor I
asked in Controllers and Music services
Unable to add music library windows 10

Hello! I was trying to add a music folder to sonos s2 app windos 10 but it is stuck  in an infinite next next loop between select folder and adjust sharing options,  no error messages. Run the program as administrator,  I checked firewall settings but no luck,  I can play music  from pc app to sonos. any ideas?

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1 year ago
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gilmContributor I
asked in Controllers and Music services
Can't login to the app showin Let's try that again

Hey,Can’t login to the app, listen to music from Spotify, add new music service or installing my new Sonos arcTried Everything: - Reset the router  - Unplugged the other speakers and products - Restart and Reinstall the app (IOS 16) - Checking the router setting  No VPN or Microsoft defender and the internet connection is strongI Can use my other Sonos products Can see the arc on the app but can’t install it 

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Corry P
1 year ago
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TedKyContributor I
asked in Controllers and Music services
Music Library not found

My system is two Play 1 speakers connected at 5GHz to a TalkTalk router (TalkTalk Hub). Both 2.4GHz and 5GHz have the same SSID. I have controller apps (S2) on iPad, Android phone and a Win11 Laptop also connected at 5GHz.My problem is that for roughly 50% of the time Sonos fails to find my music library which is on the laptop, reporting that the media server can’t be found.  Mostly, but not always, restarting the laptop resolves the issue. On opening an S2 app, during the “searching for your Sonos system” few seconds, a transient message appears saying that one of my devices might be unplugged (which it isn’t). Both speakers play.Any ideas as to how to avoid these frequent and annoying laptop restarts?

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1 year ago
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tcochran1Contributor I
posted in Controllers and Music services
Podcast Support

I am curious if you would ever consider adding podcast republic as a podcast service. As that one is my podcast program of choice. I switched to Pocket Cast as it works with Sonos speaker. I would prefer to only have the one as I like the interface on the mobile device better when I am driving. I would like to be able to have Podcast Republic work directly with Sonos as well, especially since recent changes do not allow you to play from your mobile device anymore.I know I will need to find a way to request Podcast  Republic to be able to support it. Just thought I would bring it up here first to see if it would be even make sense to support it on the Sonos system.

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Airgetlam
1 year ago
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JJPContributor I
asked in Controllers and Music services
Controller app displaying advertisements - how can I make that stop?

I have a lot of Sonos gear and recently I upgraded my entire home to S2 capable hardware.  Now I’ve noticed on several occasions, I go to the S2 controller app to do something innocuous like lower the volume but I have to click through an Advertisement to get there.Are you kidding me?  What kind of system forces you to experience Ads on its remote controller??My question….is there anyway to disable this disgusting display of selfish greed?

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buzz
1 year ago
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Louismar8Enthusiast I
asked in Controllers and Music services
BBC sound service on One SL

I cannot see BBC Sounds as a service on my new One SL speakers and the new S2 app… Amazon works but I use Sounds as on my old system. Anyone else have a problem? Thanks.

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1 year ago
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daviidcamContributor I
asked in Controllers and Music services
YouTube Music and Sonos S2

I recently installed YTM so that I can play music files located on my Android device.  The Sonos app lets me browse my media by artist and by album but will not let me browse by song.  I get the error message "unable to browse music".   The YTM app on my Android phone allows me to browse all of my songs but won't let me cast to Sonos.  I could be doing something wrong, does anyone have any suggestions or a work around?  Thanks. 

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Corry P
1 year ago
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PorkyMrBContributor I
posted in Controllers and Music services
suppression de la lecture de music de l'android

Bonjour à tous,Je trouve très dommageable que SONOS est supprimé la possibilité de lire des musiques embarqué dans l’androïde.J’ai acheté par le passé des CD transcrit sur une micro SD; depuis la dernière mise à jour il n’ai plus possible de lire à partir de mon Android.réponse de l’assistance : il faut prendre un abonnement.alors comme ça on paye deux fois les droits d’auteur. c’est une honte !!! 

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Airgetlam
1 year ago
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montalexanderContributor I
posted in Controllers and Music services
one sl constannttly shuts off...renaming speakers...WiFi questtion

My system is Playbar and One SL connected to Smart TV with DirecTV via ATT wifi Not long after connecting the OneSL I noticed it would drop out - quit producing sound - with some inactivity, for example, pausing the TV broadcast for a bit.  It will come back on when I go to the app but it won’t stay on constantly - very annoying I tried renaming the speakers. Of course they show up in the app as “Playbar” and “OneSL,” as they should, but I thought renaming them might help this issue. Probably should have left them alone.  How can I change them back? Last, I spoke with a SONOS rep some time ago (Ticket # xxxxxxxx) after I added/split my WiFi network between 5 gig and 2.4 gig. He suggested putting the Sonos system on the 2.4gig network in my ATT Smart Home app, which I thought I did.  Now it appears the Playbar is on the 5gig and the OneSL is on the 2.4gig.  Really not sure at this point.  The speakers work ok, except for issue #1, but I would like tto have them both on the same network.

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1 year ago
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Dean_25Avid Contributor I
asked in Controllers and Music services
Why do I have to press play after selecting station?

My SONOS app used to start playback immediately after I selected a favorite station, but a few months ago, I started getting a page with a description of the station where I now have to press “play” to start the music. Why is this? It was so much better when I didn’t need to press a second time. SONOS seems to keep adding impediments to simple use of their app.

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Corry P
1 year ago
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larsmbContributor I
asked in Controllers and Music services
Spotify songs "never end" since a short time?

Hi all,Spotify used to work reasonably well for me; sometimes it’d take a moment to connect to the speakers, but then it was fine.Since a short time (maybe 2 weeks or so?), I’ve noticed that quite often, it’ll just not go to the next song. In the Spotify app itself, it’ll show something like “4:50” for a song that’s only “3:44” etc, and just keep going until I hit next manually.Tracks will also hang intermittently, and the song shown in the Spotify app or Sonos won’t match what’s actually playing.My local music library does not have these problems, neither does Amazon Music, YouTube Music, or Bandcamp. So I’m assuming it’s unlikely to be a local networking problem (I’ve got a sufficiency of WLAN repeaters on my core network, plus a Boost). Indeed, sometimes when this happens during a Spotify session, the next song will indeed come from the previous queue of local library music!This is rather infuriating. Has anyone else observed this? And even better, how to fix it?(My system has a pai

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1 year ago
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EtondelliContributor I
asked in Controllers and Music services
Android phone problem with Symfonisk

I can reach with my iphone and I-pad but Symfonisk lamp doesn’t work with android phone… any suggestion to solve the problem?

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Corry P
1 year ago
RaultTN
RaultTNProminent Collaborator I
asked in Controllers and Music services
New Cell Phone Sonos Login

Hey friends!  My cell phones took a crap so I had to get a new one sent to me from Verizon. Since activating, the Sonos app doesn’t give me the ability to login?  It’s greyed out?  Ideas?  Surround is working so assuming all is good via the beam and surrounds  just not sure how to login with a new cell?  Thanks! 

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Corry P
1 year ago
charleseric
charlesericContributor I
posted in Controllers and Music services
Qobuz cutting out and dropping stereo

Same issue as this one posted a year ago: My Sonos system is a Sonos Arc with a Sub Gen 3 in the living room, 2x Play:5 in stereo pair in the dinning room and 2x Play:1 in stereo pair in the bedroom.I am using Sonos S2.Like mentioned in the linked thread, during playback on stero pairs, sound will stop on the left speaker, then comeback, and sometimes continue to cut out on one or both speakers. Sometimes songs will simply stop for a second.Problem seems to happen with multi rooms or with stereo pairs.Never had any problem with other music services. Yes, I tried unplugging my system / re-authorizing account. Still, I don't have this problem if I'm using a different music service 

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charleseric
1 year ago
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newsdedeContributor I
asked in Controllers and Music services
Trouble connecting Synology NAS to Sonos

When I follow instructions to add Synology NAS to Sonos App, I never get the ability to click the “next” Button. I tried a few variations of the path/computer name/share name, and even copied and pasted the quick connect ID, but the Next button stays dead and unclickable. What am I doing wrong? Can someone share a specific example of how the path/computername/sharename should read? 

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1 year ago
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MikesDContributor I
asked in Controllers and Music services
Beam TV Display

I have my Beam connected to the TV.  I am seeing the beam “wallpaper images” cycle but nothing more.  I am playing Spotify with my phone and connected to the Beam.  Nothing showing what Spotify or any song display shows up on my TV.  Why not?  

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Airgetlam
1 year ago
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Penuttw0Contributor I
asked in Controllers and Music services
Link code to spotify error

I Have done what other messages threads have done and still have issues with the link code. Please help. 

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Sotiris C.
1 year ago
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Brentlovett267Contributor I
asked in Controllers and Music services
Sonos App on Android wont allow me to add music library. Ok button wont push, once you place path to music library.

Sonos App on Android wont allow me to add music library.  Ok button wont push, once you place path to music library. Tried everything. Deleted app and reinstalled. Worked for over 1 year, then just disappeared from music app page.

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Airgetlam
1 year ago
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phil123456789Contributor I
posted in Controllers and Music services
Can't find Linux PC music library from Android phone controller (Sonos 1)

Hi,Hope someone can help - I’m a bit new to all this!I recently ditched Windows for Linux (didn’t want to throw away a perfectly good laptop!) and am trying to get my Sonos 1 controller on Android to see the music library on the laptop. I think I’ve managed to share the Music folder but whenever I try to enter the file path for the music library, the Sonos app cannot find the computer! I’ve seen a few articles where people seem to have sorted the problem but I simply don’t have the knowledge of where to find the global settings they’re all talking about!!Anyone got the patience to help an old bloke get some music back in his life please?! 🙏

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1 year ago
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Tom451Contributor I
asked in Controllers and Music services
Trueplay for android

Just purchased a Sonos Arc and have downloaded the Sonos app. Using version 15.4TruePlay is not listed under sound options. Where do I find it?

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106rallye
1 year ago
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MurphManContributor I
posted in Controllers and Music services
New Search Personal Library Future

Is there any plan to include my personal library in the new search? I have a large library, including music not on streaming services. I bought Sonos specifically because it can manage music on my NAS in the old search. I’d like to see that feature supported in future software versions.

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H
9 months ago
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cal_holmanContributor I
asked in Controllers and Music services
Sleep Timer Not Turning off Music

In the last two weeks the sleep timer is no longer working correctly.  It allows me to select an option but then does not count down linearly and once to zero it is not turning off the music.  Occurred consistently for several days.

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Ken_Griffiths
1 year ago
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zacatonaContributor I
asked in Controllers and Music services
Can't connect to music library

When I try and connect to my music library on my PC running win 11 I get the error message that computer can’t be found.  I’ve tried on 2 different machines and it happens on both.  I’ve checked and the computer names are correct. Help have a party happening this afternoon.

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B
1 year ago
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