Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,103 Topics
  • 51,127 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 94
  • 323
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 755
7103 Topics
S
Seth1967Contributor I
asked in Controllers and Music services
The new app - it’s terrible!

What were you thinking #sonos for releasing that aabsolute abolishment of an app in its current state?? Give me the old app back while you complete your work. Someone should be fired for certain. What idiots! Who made the decision to release that thing? It’s useless for me and many others from the comments I’m seeing. I can’t build a queue? Are you kidding me?  The design seems to be okay so far. It’s much slower. Buggy. Couldn’t connect my mom’s system properly after updating the app. Very disappointed. I hope your approach to hardware design is MUCH different! 

2
S
3 months ago
J
JtL004Contributor I
posted in Controllers and Music services
Connection problem when starting new Sonos App with Sonos products

When I start new Sonos app I get a message that it cannot connect with Network. After trying 3 times suddenly I have connection.This never happend for years with the old Sonos app.Somebody an idea what is wrong?

2
J
3 months ago
B
BennoJansenContributor I
asked in Controllers and Music services
Major music library issues in new app

The new sonos android app version has a few major issues:Sonos does not display album art. Returning issue. Happened a few times before. Search function does not display Music Library tracks. Missing scroll bar (power scroll) in list display (artist, album, etc.) . It takes ages to swipe from ABC to ZZ-top. My library lists 10797 artists. Playlist cannot be cleared due to missing button.The windows app still works as it should, even after today’s update. The android app lacks functionality. It's clear that it's released without a proper beta test. What's the best solution? Roll back to an older version?

2
R
2 months ago
N
NUGradContributor I
posted in Controllers and Music services
Does the new Sonos app allow a rescan/update of the music library?

I can probably live with the updated Sonos app, but not if I can’t rescan and update my local Music Library.  Half the music I listen to within my Sonos system exists on my network attached storage, which I add to regularly.  In the new app I cannot find the manage/update library command that I have used for for years.  Am I looking in the wrong places?  Is updating the music library no longer allowed?  No longer necessary? Although the Sonos App update is brutal (particularly when trying to program music for different rooms), the primary value of Sonos for me has been the ease with which I previously was able to access the thousands of music files I have stored on my NAS.

2
N
3 months ago
G
GazgordContributor I
asked in Controllers and Music services
Sonos app toggle switch

Hi, hopefully a very simple question.In the app there are numerous toggle switches to select or deselect desired options. They are either black with a white dot, or white with a black dot. However, it is not clear which toggle is used to select an option. For example does black with a white dot signify something has been selected or is  this the other way round?? Many thanks.  

2
G
3 months ago
J
JohnyUthaContributor I
posted in Controllers and Music services
PLEASE RE-INSTALL S2 TO THE APP STORE

I’ve been a LOYAL customer for years with Sonos and own 14 sonos products. I just can’t run my head passed the fact you have made such a complete app overhaul without giving people a heads up this was happening. It was quite the shock when I did the update to see the complete change of the UX design and I feel totally betrayed by the company for it (it’s like you came into my living room and took away my freedom of choice).I have invested so much money into having an easy to use system with no over the top app interface - it was what made you classy, modern and minimalistic. You have gone way to far the opposite way to mainstream - there is no difference between other apple app interfaces to yours… you can’t actually distinguish when you are in your app or the apple setting menu. From a designers point of view, this is a very bad thing.To gain the trust back of your customers, please make the previous S2 app available on the apple store (the new update as S3) and let your customers dec

2
F
3 months ago
B
bedoubleyouContributor I
posted in Controllers and Music services
Is Sonos App 2 Version 80.00.08 faulty?

Is Sonos 2 App version 80.00.08 faulty? 16.05.2024Eight weeks ago, I purchased a pair of Sonos Move 2 speakers and have been using them as a stereo pair to my satisfaction. However, after updating the Sonos 2 App to version 80.00.08 on my iPhone (iOS version 17.5) today, only the left stereo speaker is functioning.I’ve tried restarting my iPhone, deleting and reinstalling the Sonos 2 App, and resetting both Move 2 speakers, but the issue persists. In the new app version, I’m unable to connect the two Move 2 speakers as a stereo pair, even though both devices are properly connected to the router and appear as individual devices in the app. Additionally, I couldn’t perform any updates on the speakers.Since the Move 2 stereo pair worked flawlessly with my iPhone prior to this Sonos 2 App update, it seems there might be an issue with the new app version. I kindly request your technical assistance. bedoubleyou

2
S
3 months ago
A
Andy44516Contributor I
asked in Controllers and Music services
sub mini will not assign to Beam

My sub mini is showing as not assigned in the app. It keeps failing when I try to assign to my beam, although it will assign to 2 other speakers I have in other rooms. I have reset everything to no avail. Any suggestions?

2
A
3 months ago
N
NickDevineContributor I
asked in Controllers and Music services
Useless New App

The dreadful new app detects my Move and it appears in the list of speakers but absolutely refuses to play anything. Just keeps saying “unable to connect” even though it is clearly connected Also I cannot see any way that you can play different things on different speakers in itUtterly useless

2
B
3 months ago
N
NotkevinspaceyContributor I
asked in Controllers and Music services
Recent App Upgrade

Well, I remember a time when I went into a high end audio store several years ago to trade up some of my sonos speakers and they tried to sell me on top notch stuff, while confessing that Sonos had cornered the market in terms of the app. They said no one can really touch it. Best one out there. And then a few weeks ago happened. Honestly, sincerely and with love in my heart for the tech, what did you guys do??? This is hands down the worst "upgrade" I have ever experienced with any type of tech. The app barely responds and if it does, it can take several seconds and then undo what I asked it to do, i.e., lower volume and then it magically goes up. My wife already hates my music and Sonos, but this is literally not helping my marriage. That's how bad it is. It is impossible to navigate. Everytime I try and play something, I have to try two or three different ways until I figure it out again. Completely unintuitive. It's so bad that even though there might be PR ramifications, I would s

2
N
3 months ago
Y
YellowTexasContributor I
asked in Controllers and Music services
New will not add to queue

Can you not add music to the end of the queue  in the new app? WTH!  I like to queue up albums to listen to, but my only choice is to replace the queue. Im on IOS, using Apple music. Hope this is remedied soon. Otherwise I like the interface, but this for me is a big whiff. 

2
N
3 months ago
T
TracyskinnerContributor I
posted in Controllers and Music services
New App linking speakers

I’ve eventually got my old phone to install the app (iPhone 14 won't) but when I link my speakers in different rooms there is a lag, sometimes I get I can not connect.  I have even had speakers playing but as they are not showing in the app as connected I cannot control volume by app.  And trying to change music and pick a different playlist seems a lottery.  Even replaying a song seems to cause the system to go into melt down and speakers disconnect.  Anyone else experiencing these issues?

2
D
3 months ago
C
CitizenB1Contributor I
asked in Controllers and Music services
why no version number in my software update section

I feel despite my update reporting I do not have the most recent version.. I could confirm this but my update section doesn’t tell me what version is running nor is there a confirmation doc that confirm was installed on my updated app. Other users are showing me a complete page I obviously don’t have. Isn’t the most recent 17.1? I only have 16.1.

2
C
3 months ago
G
Greg LaneContributor I
asked in Controllers and Music services
New controller app.

I have tried to chat; tried to call and attempted to scream out the window. The new SONOS controller app update has ruined my listening pleasure. It took years to fine tune, a lot of money, and once the system was to my liking, there was no reliable way to control it.  You would think a FREE component would work. Anyone else???

2
G
3 months ago
P
PjwakersContributor I
asked in Controllers and Music services
The new updated app fails to play my lists

Sonos app has been rock solid for past few years, this latest app is... How can I put it... Rubbish!!! It automatically updated on my phone, so now I can open it, no issues, go to my playlists, no issues... But that's as far as it goes, always starts from the top track, I can't scroll through & choose the song I want to listen to... Totally understand the logistics & tech of doing an upgrade... But it was wasn't broken, so no need to fix it. I now don't have the option for a widget on my Google phone & app is no more useful, just things in different places. Plus I can't play the tracks I want... Sonos... I now can't use your product... They're sitting there in silence... Tried to chat to support... But miracles are few & far between nowadays... Please sort this out... Getting very vexed...

2
O
2 months ago
N
nieslikefriesContributor I
asked in Controllers and Music services
Queue editing

On the new app, I can see what songs I have queued, but I can't remove any songs from the queue nor can I move songs around in the queue. Very annoying. Also annoying that you took away the feature where you can see the exact volume your speaker is at.

2
D
3 months ago
1
1eeContributor I
posted in Controllers and Music services
System vanished and 169 ip

I have a system made up of play1s, play3s, ones (mk1 and 2), and amp. My whole system has vanished from the app as of today. I have tried powering everything off, rebooting the router, then bringing the sonos devices up but no luck. For some reason the play3 (which is my one wired device) is giving itself a 169 address despite having a reserved IP address on my router. In fact, at this troubleshooting stage, I have left all of my other sonos devices powered off.  I have changed ISP today but I have not changed router, nor has the router been reset or restored to factory settings. The only thing that has changed is my connection to the outside world - my internal network remains the same as it was yesterday. I've seen a few people mention that this seems to be a bug in the new version go the app which requires and whole system reset which will result in me losing all my playlists, etc. Surely this cannot be the case?  Any help much appreciated.  Thanks 

2
1
3 months ago
P
PippiohrnenContributor I
asked in Controllers and Music services
Trueplay doesn't work in the new app!!

When I updated to the new App. Everything is a nigthmare.The speakers drops the sound. I got a click sound in ny Arc.And you can’t use Trueplay. I get to the step when is say it gonna play some sound and when I press Next. Nothing happends. I can’t get to the next step and don’t hear any sound. So the new App is not good!!Don’t update!!!

2
T
3 months ago
Psychadelic_dog
Psychadelic_dogContributor I
asked in Controllers and Music services
The new Sonos app is disappointing

I downloaded the new app and was excited to do so.  I got the new era100 speakers for Christmas and finally got around to setting them up. Well first, the new app would not authenticate with Apple Music which is my music service of choice. If Apple and Sonos are feuding, I'm finding another system. Second, when I try to select speakers in a certain room to play music, the app will not switch properly.  Sometimes it switches to the room I selected but then switches right back to the former room.  Sometimes it selects multiple rooms when that was not what I indicated.  Given the cost and track record of this technology, you all are really trying my patience as a customer.  I know you can do better because this was a phenomenal product for so long.  Now it’s like everything else, mediocre,  DO BETTER.

2
Standa
3 months ago
M
MaldedoContributor I
asked in Controllers and Music services
Multiple connection problems with new sonos app.

The new app broke my system. On the android app, I lost all connection with my radio stations (sonos radio and my tuner radio) and it’s impossible to delete the music services and try to add them again. The only thing that still works is casting directly from spotify app.My windows 11 computers are all unable to find my devices on my network and it’s impossible to update the app from whitin the software. The only thing that still works properly is the web app…I’m never buying a Sonos product again

2
A
3 months ago
N
NaekyrEnthusiast II
asked in Controllers and Music services
Balance not working with stereo audio on Arc

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work please help 

2
B
2 months ago
T
tim0gradyContributor I
asked in Controllers and Music services
disrepecting your customers

The common theme through many of your responses are that SONOS users are unhappy due to resistance to or discomfort with change. In fact customer dissatisfaction comes from the fact that you have taken away a number of features that we had avallable before the new app. I listen to music every day, yet you promise to fix these missing features in a month or so!!? How patronizing. How arrogant of you. What do I listen to in the meantime? Your words ring hollow. You have redesigned the app to accommodate streamers only. Why won’t you just admit that. We can all see that you are dissembling. I sold all of my SONOS stock today, and I will be looking for alternatives that suit the way I listen to music.

2
M
1 month ago
D
DanLiTrending Lyricist I
posted in Controllers and Music services
New app is more than frustrating, really wish I had not updated. I cannot figure out how to play music on my sonos amp

After updating(not considering this an upgrade) to the new app I can see all of my devices after having to reboot all amps and my wifi to get the app to function at all. The issue I have now is that the only way I can get music to my amps is to select one of my other devices, start playing music on it and then join the amp to that group. The amps each show “No Music / Queue is Empty” when selected and if I select one of my streaming apps to begin music I get a spinning arrow for a bit when I select the play button and then it just resets back to the play button and nothing happens. This really should not be this difficult, but can anyone tell me how to start streaming to a sonos amp that is showing “No Music / Queue is Empty” without having to start music on another device and then join the amp?

2
D
3 months ago
C
coreyb024Contributor I
asked in Controllers and Music services
Error 1002 when adding Move to system

I’m having trouble adding Sonos Move. Thought I finally got it and was directed to update, but then got error 1002.  please advise. 

2
AjTrek1
1 month ago
S
supernova32Contributor I
asked in Controllers and Music services
Apple Music Lossless stops after playing an Atmos track

I think I discovered the reason why Apple Music Lossless was behaving weirdly on my Eras 300. It would work sporadically, or require the scrubbing trick to get it to play a song, and this happen every single time after an Atmos song would finish playing. I disabled the Spatial Audio feature from the settings, and now lossless works perfectly! This is still pretty annoying, because the reason I bought the Eras 300 was for the Atmos support. I hope they fix this issue soon.

2
S
3 months ago
Terms & ConditionsCookie settings