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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,126 Topics
  • 51,277 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7126 Topics
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Karin_1Contributor I
asked in Controllers and Music services
want multiple alarm programs at the same time!!!

I work every other weekend. So on the days I work I have the alarm (my fav radio station) going off at 5:30 and 6am with increasing volume. Works great! So when I don’t work I want to start my alarm routine at 6am with a lower volume. I can’t program this! I always get a message “Unable to save the alarm. There is already an alarm for this room at the specified time.”  I obviously don’t want to select both at the same time! I want to use the quieter alarm when I’m not working! Help!

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K
1 year ago
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Aliza915Contributor I
asked in Controllers and Music services
Connectivity Issue after update

Has anyone experienced any connectivity issues with Sonos speakers after a recent software update? Looking for possible solutions or troubleshooting tips

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Stanley_4
1 year ago
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craigskiHeadliner I
posted in Controllers and Music services
Reauthorize Apple Music requires Sonos software update to 15.6

I wanted to play Apple Music via Sonos, the Sonos App said I needed to reauthorize, OK, I’m happy with that.BUT Sonos App said before I could reauthorize I *MUST* upgrade Sonos system?I was running S2 15.5 (last months release), and was forced to upgrade to 15.6 (release today) before it would allow Apple Music to reauthorize?Is this a new requirement, to reauthorize Apple Music you must be running latest software?

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1 year ago
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wm4shellfishContributor I
posted in Controllers and Music services
Libby - “unable to browse music”

I’ve been trying to install the Libby service for the last 24 hours with a consistent issue: I kept getting the error message, “unable to browse music.” I keep removing and reading, giving it awhile, then checking. Same result. Any ideas? I’ve tried to unplug speakers and plug back in.

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1 year ago
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WaugustAvid Contributor I
asked in Controllers and Music services
Problems adding music library on Synology NAS

I’m trying to give my Android Pixel 6 phone access to my Synology 1522 music library. I believe the attached screenshot is where I do that. If so, I can’t get past inputting what I think is the required information. Hopefully one of you will know if that’s true. Regardless of whether what I’m entering is right or wrong, when I click OK, nothing happens. The only option is to click Cancel. Suggestions?

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1 year ago
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MamadkContributor I
posted in Controllers and Music services
Sonos starts playing unknown music from Spotify in the middle of the night and crank up volume to 95%

I realise that this can be a Spotify issue or some hack on my network starting this random playoff loud music. I raised a case with support that could tell me the phone and model that the command to start playing this unknown song from Spotify at 95% volume while I was sleeping came from.But as I cannot figure out which device is starting the music and why, I would love to be able to restrict access to my Sonos system to narrow down what causes this horrible event.I just experienced this wake-up call again at about 2:45 tonight and sent diagnostic 213402988. Same strange music at 95% volume but this time in a different room called “Badeværelse”.Is it possible to get the actual device name? And maybe even the Mac address?Does anyone know how to fix this? Or can anyone from Sonos support see anything useful in my diagnostic 213402988?This may not be triggered by Sonos, but my Sonos enables this to happen, and if I cannot find the root cause and stop this, then I must seriously consider t

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Airgetlam
1 year ago
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JoshStrContributor I
posted in Controllers and Music services
Wireless range extender

I have a long house, that is covered with multiple starlink mesh nodes. In most rooms I have S1 speakers throughout the house with a larger set up in the living room. No speakers are wire connected.When I try group all speakers, I'm presented with the “Wireless range extender” error.  Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router.

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Stanley_4
1 year ago
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AlanHPContributor I
asked in Controllers and Music services
Access to 218+ NAS Denied (but only for Play 5, not Play1)

Hi,I have quite happily played my music, stored on a Synology 218+, on both Play 5 and Play 1 for several years. I updated the Sonos S1 app on my Windows 10 PC today. Things were fine initially, but when I added a couple of folders to Music Library I got the dreaded “access denied” message when attempting to listen on Play 5.Having had a similar problem a few years ago, I started ploughing through “access denied” solutions, to no avail.What baffles me, though, is that I can successfully listen on Play 1 to music stored in the same library (using the same app on the same PC). How can that be?I should add that the same problem exists when using my Android phone, i.e.access denied for Play 5, fine for Play 1A.

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Ken_Griffiths
1 year ago
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jt131Contributor I
asked in Controllers and Music services
No search results found. No services set up on your Sonos system.

I have had a recurring problem pretty much since Day 1 with the error message ‘No search results found. No services set up on your system’. I currently, and have always, used Spotify which works seamlessly from a streaming perspective, plus when the search actually works.Once i force close the app (iOS) and re-open, the search works again. I have tried uninstalling and reinstalling etc.My current set up isBoostBeamAmp (2 x Sonos One as surrounds)Five OneI have searched the forums and can’t see anyone having this problem before. The constant need to quite the app and re-open is quite annoying!Any help appreciated 

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Airgetlam
1 year ago
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User139911Contributor I
asked in Controllers and Music services
BBC Sounds SONOS

This morning my app informs me that BBC 6 Music is no longer available on BBC sounds on Sonos. (I have checked and other BBC stations no longer work).  It was working perfectly fine until about 10am. 

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Airgetlam
1 year ago
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stoutlyricTrending Lyricist I
asked in Controllers and Music services
Artwork Now Playing Not Updating in App, S1 Works, S2 Doesn't

I have had this issue for a long time playing music from my music library from the S2 app on any ios device (iphone, ipad) the artwork doesn’t show in the now playing box while playing from one song to the next.  If I press pause the artwork immediately shows.S1 app works fine with no issues (I downgraded one of my speakers to test) as well as desktop app, but the ios with the S2 app has this issue.Is this a bug with the app?  Is there anything I can do to fix?  It works with S1, but I read that S1 is using SMB1 whereas S2 can use SMB2 or higher? It’s so annoying not to see the artwork of the song that is playing, any help or insight on what would be causing this would be great. I also read several other similar problems on here, but I don’t see any definitive fix. Router = Netgear Nighthawk with Attached storage via USB to the router.Thanks

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1 year ago
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HighwaystarContributor II
asked in Controllers and Music services
library is duplicated

Why is my napster library duplicated in sonos one app?

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Jamie A
1 year ago
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ChimpContributor I
asked in Controllers and Music services
BBC sounds

Hi everyone, I’ve been playing bbc sounds through my beam and ones for ages but today it wouldn’t play error showing was- ‘radio 2’ is no longer available on bbc sounds. it will play through airplay from the bbc sounds app however. I’ve reauthorised my bbc sounds account and it signed in fine. Got me baffled  

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J
1 year ago
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LifeinSlowLaneContributor I
asked in Controllers and Music services
Distortion when streaming Apple Music Library to either ERA 100 and Roam

Just purchased an ERA 100 and Roam.  As I already have a gen 1 setup with multiple Sonos devices, I created a 2nd Sonos account/system for the ERA 100 and Roam.  I can successfully stream Pandora, SiriusXM and Sonos Radio to both devices with no problems.  However, when I try to stream my Apple Music Library to either device, most songs are highly distorted - sound is muted, vocals are very faint.I don’t actually own an Apple Music account - I simply use it to locally store my music which consistes of ripped vinyl and CDs ( > 800 songs ).  I’ve noticed that songs in the library encoded as MP3s stream OK, but those encoded as m4a - AAC codec, 44,100 sampling rate, 32 bit sample depth, Apple MPEG-4 Audio (m4a) container - are distorted.  Sonos says this format is supported, but my experience says otherwise.   I have the latest IOS versions on an iPhone 13 and the latest Ventura on an M1 MacBook Pro.  Further, my entire music library streams flawlessly from either IOS or Ventura to my

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Corry P
1 year ago
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djboltContributor I
posted in Controllers and Music services
Encoded Music cant play (contd)

 I continue to get this error on Apple Music and YouTube Music. it happens on single speakers, paired speakers and multi speaker TV setups. it happens on all 15 of my speakers. it is ongoing for a couple months with no fix happening.  Please do not close topics because you can’t fix a problem.

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Corry P
1 year ago
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thirdday07Contributor I
asked in Controllers and Music services
Sonos playlists

How do I sync my sonos computer playlist to my sonos iphone playlist?

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Airgetlam
1 year ago
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eyupContributor I
posted in Controllers and Music services
Feature Request: Bigger volume slider on Sonos Controller for Mac Desktop

I rarely move the volume control out of the leftmost third of its range, often struggle to get a volume level that suits.There’s space to make the volume control slider much bigger. This would allow much finer-grained control of the selected volume.You might consider making it less linear as well - a large movement at low volume changing the volume more than the same movement at high volume.Thanks!

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Airgetlam
1 year ago
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rhcpchilisContributor I
asked in Controllers and Music services
Why can I not see BBC Sounds app on my services?

I have updated my country address to the UK. I’ve closed the app logged out and back in and still don’t see it as a service. Can anyone help please?

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Belly M
1 year ago
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MarsloContributor I
asked in Controllers and Music services
Unable to play Tidal songs

I’ve had Sonos for quite a while and I just added the Tidal 30 day trial in hopes of getting better quality audio.  I ca see the songs and playlist in Sonos but when I try to play them I get this error message:  “An error occurred while adding tracks to the Queue (701)“

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controlav
1 year ago
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YeshawkAvid Contributor I
asked in Controllers and Music services
Music library folder paths too long to display on phone

Does anybody know whether there is a way to truncate the folder path displayed in the Music Folder section when you browse using the S2 app on a phone? The full path from my NAS drive is sometimes displayed in capitals, and that restricts how much of the path is visible on my phone. It’s not much better if the path is displayed in lower case (the display seems to be completely random even if I type it in lower case). Hopefully this gives some idea of the problem:  

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controlav
1 year ago
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DasturdlyDanContributor I
asked in Controllers and Music services
Youtube Music with two accounts only one shows library

Apparently I have a branded YouTube account and another with same sign in. With the branded account it does not show any library but the second does. Any ideas?Thanks

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controlav
1 year ago
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adultContributor I
posted in Controllers and Music services
Sudden incompatibility of Play1 on S2

Hi, I am actively engaged with sonos support, but figured I’d ask around to see if anyone else is experiencing this too.I have a large system, which includes Play1’s, Play3’s, a Play5, a Beam, some One SL’s, and a Move. I also run two Boosts.Everything has been S2 for some time now and worked great. Last week I started seeing some of the play1’s say incompatible. I spent a couple hours on the phone with sonos support earlier in the week and resolved by factory resetting all of them. Worked a few days, then started again today, same problems.Worked with support and we managed to get them all working again, this time without factory resets, and the stereo paring went through a few hiccups but ultimately worked. I run Unifi gear and am well aware of what that involves and means and my configuration is highly tuned to be Sonos friendly, STP on the switches, nothing wired in except the boosts, etc. Lots of advanced settings on the AP’s to make sure everything is good to go. Used all the rec

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Stanley_4
1 year ago
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Harry5424Contributor I
asked in Controllers and Music services
I get the "no services set up on your sonos system error message" when I do have services set up

Frequently (about once a day) when using the Sonos controller on an Ipad to search for music, I get the "no services set up on your sonos system" error message, even though I have multiple services and a music library set up.  The only way I know to fix it is to reset, close, and reopen the app.  (This usually works pretty quickly, but can lead to a cascade of problems if Sonos decides to be glitchy about re-connecting to my system.)  Why does this keep happening and how can I make it stop?  And, yes, my Sonos controller is up-to-date.

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Stanley_4
1 year ago
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HarvETrending Lyricist I
posted in Controllers and Music services
No library no playlisst no services - nothing works

Everyone is so wrong with my Sonos right now I don’t even know where to begin. It can’t access my music library, it can’t play my playlists, it can’t play from Spotify.  This all just suddenly happened. I’ve been a longtime Sonos user, but I am increasingly frustrated with how unstable the system is.  One would think the software would get better over time but it keeps getting worse.  Reminds me of my old Squeezebox system.

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Stanley_4
1 year ago
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kubulozaurus.rexContributor I
asked in Controllers and Music services
Unable to play X - and the song is not encoded correctly

I was getting this error from time to time, but now I'm getting it on 3/4 of songs... Seems random, as sometimes a song that was working fine would refuse to play and start showing this error (or vice versa). My music source is YouTube Music. I've tried rebooting the speaker, reinstalling te app, rebooting the Wi-Fi router, etc. Also tried using an ethernet cable instead of Wi-Fi. Nothing seems to work. Diagnostic number : 1167656549Screenshot :Thanks in advance!  

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S
1 year ago
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