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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,620 Topics
  • 52,617 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7620 Topics
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BigbwashContributor I
asked in Controllers and Music services
"Next Song" forward button disabled

Hello.    On one of my apps, Calm Radio (not Calm) the implementation on Sonos (S2) does not allow me to forward to the next song.    The Forward button is disabled.    Does anyone know enough about Sonos to explain why this is?   My sense is that Calm Radio opted not to provide this feature on Sonos as it is fully active on their own native App, but thought I would ask here.  Calm Radio has not responded with a “why” when I requested insight.   I have not inquired to Sonos directly.    BTW, I love Sonos and like Calm Radio.  This is more a curiosity question than anything.  Thanks for any insights in advance.  

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B
9 months ago
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YokleyContributor I
asked in Controllers and Music services
pandora

How to stop Pandora.  I can pause Pandora but can’t figure out how to actually stop Pandora other than starting the TV and overriding Pandora.  Seems like Pandora is still running. 

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Y
8 months ago
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MeroniContributor I
asked in Controllers and Music services
I can't get XM Sirius Canada to authorize on Sonos

The Sonos XM Sirius goes to the US website and doesn't recognize my Canadian login. So I can’t reauthorize. Sonos changed something because I’ve been using Sirius XM Canada for years/ Is there a work around or fix?

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M
10 months ago
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CaptBillyContributor I
asked in Controllers and Music services
KPIG Radio Problems

I have had drop problems with KPIG (subscription radio station) for several years. I finally figured out a solution. I sign in on my KPIG browser app and then go to Sound output on my Mac Mini. There I choose a Sonos AirPlay speaker. Next, I go to my Sonos app and Play Everywhere. I can listen to KPIG 24/7 without a drop. 

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S
7 months ago
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KevinK72Contributor I
asked in Controllers and Music services
upgrade?

I have a ten year old Sonos system w built in speakers attached to my components.  What would it cost to upgrade the entire system?what would an upgrade provide compared to my current system?

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controlav
9 months ago
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In_StereoContributor I
asked in Controllers and Music services
Make speakers play music from all speakers with google assistant

Hi! I have had a Sonos One with Google Assistance which have worked perfectly when asked the assistant to play a song. I recenty bought a Sonos Arc, Sonos Sub and two Sonos One SL. These new speakers are in my TV-room and my old Sonos One in the living room.When asking the assistant to play a song it either chooses to play from my old Sonos One or my new speakers without my old Sonos One.I can´t group all the speakers in the app since I have to have three rooms to be able to do that. Anyone has a solution for this? RegardsPhilip

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9 months ago
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mdelosriosContributor I
asked in Controllers and Music services
Sonos stops Spotify music when I open the Spotify app on my phone

HiSo I have my Spotify (premium) account connected to my Sonos system at home.I am running into the issue that if, for example, my wife is playing music at home, and I am out of the house, and I play music from Spotify, Sonos stops the music at home.This only started happening recently, and does not happen with Apple Music.Is there a way to prevent this?

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A
9 months ago
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mike73Contributor II
asked in Controllers and Music services
Use the Sonos S2 app

Hi.A few week back I bought 2 new Play fives, since 1 of my old 1st gen Play5 is quite dead.In that room I had yet another 1st gen Play5 and a Sub.Before I received my new Play fives I moved the still working 1st gen Play5 to another room where I have another 1st gen Play5.After some hustle I managed to pair them as stero.1 day later my 2 new Play fives arrived, started to install them, I didn´t realize they are not compatible with S1.OK, so I slit my Sonos into 2 systems, 1 S1 and 1 S2, so far so good, got all my S2 updated and installed, all worked fine.But when later starting my S1 app to play in the room where I have 2 1st gen Play5´s, I got “Use the Sonos S2 app”My old Play5s just disapered.I spent several hours trying to get my old Play5s to work again, I managed 1, the one connected to ethernet, not the other one, could not be found.I talked to support, they told me I had to enable IGNP snooping and multicast, so I did, on 2.4G network.Airtime fairness was always disabled.Dont k

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9 months ago
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mjacobsinluxContributor I
asked in Controllers and Music services
Treble adjustment not working properly

Treble adjustment not working on S1 app for 'old' play 5 systems.   The 'Bass' slider and the balance slider as well as the loudness knob do have a clear effect but the moving the 'treble' slider has no noticeable affect at all.

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Stanley_4
9 months ago
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brent evansContributor I
asked in Controllers and Music services
every other song

For weeks now Sonos skips every other song in the queue. It seems to only be while using Spotify, which is my main source. I’m on the older software v1, and up to date. It gives an error that it can’t play this song and moves it up the queue and plays the next. However, I can go back to the song and double click and it plays fine.  Help! Thanks!BRent

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8 months ago
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soulcat2001Contributor I
asked in Controllers and Music services
Music services missed on app

I have always used different music services within the application but today I realized that these have disappeared and if I try to add them I only find tune in and lastfm. I tried reinstalling but it didn't solve the problem. what should I do?

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9 months ago
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FrndgContributor I
asked in Controllers and Music services
app not working

app partially working. Detects speaker but no options to play music or change settings. Tried deleting and reloading app, no luck. I aso restarted Internet modem and router. This is what I see in the app. 

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F
9 months ago
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VinneyboyContributor I
asked in Controllers and Music services
Planet Radio streaming service

My question is, where has Planet radio gone. Music wouldn’t play this morning and the service isn’t available in the app under add new. There was an update last night so not sure if this was connected but can’t see it on Sonos web either. Any suggestions please. Cheers Vin

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V
9 months ago
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EddieK2676Contributor I
asked in Controllers and Music services
Unable to add entire Synology NAS Music share to Music Library due to indexing of iTunes folders.

When trying to add my iTunes music folder to my Music Library, the indexing runs for a minute then fails with “<share path> is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  I have been researching this and I’m not the only one experiencing this issue.  I have drilled further from the iTunes Music folder to the next level (the Artist) and it will add the music instantly seeing the album and then song.I am running DSM 7.2, Sonos S2 Version 15.11 on both Windows 11, and IOS.  SMBv1 set as minimum with SMBv3 as maximum.  Diagnostics submitted: 2120586443.  

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8 months ago
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sdsddsgsdgsdgnb bdsdhygjhd-öloContributor I
posted in Controllers and Music services
Crappiest app in modern history

Except for the hardware on the speaker itself, this must be the crappiest system ever, Things that are  trivial on any other app/system becomes a nightmare on Sonos. Just to add a speaker and get it to work without a LAN cable (LAN cable?! Really!) is a f****** nightmare. Going through an eternal loop of find a new network, asking for microphone access (AGAIN! REALLY?!!!). Activating WLAN or deactivating WLAN and the reactivating it does nothing In I unplug this mf speaker its like groundhog day, all over again, same s***** guidelines, works as long there is a cable put in to it. Once I unplug the lan-cable, the crappy app cant find the speaker, the only thing that works is a factory reset and do it all over again.  Moderator Note: Modified in accordance with the Community Code of Conduct.

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controlav
9 months ago
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ciaran21Contributor I
posted in Controllers and Music services
transfer library and account from MacBook to iPad

My MacBook needs to be open before i can play my music. I am selling my MacBook. is it possible to transfer everything (including my music library) to my iPad. 

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106rallye
10 months ago
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MarctepeContributor I
asked in Controllers and Music services
spotify ads stop audio

Running Sonos app, playing spotify to my Era 100 speaker. When an ad starts the audio stops. I have to hit the pause and then play. After that the ad starts. Have Galaxy a12 phone. Very frustrating.

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8 months ago
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Cenozoic Era ListenerContributor I
asked in Controllers and Music services
Dolby Atmos with Era 300 and Apple Music is not working

I think I tried everything that I have read until now:Connecting the Apple Music to Sonos app Swithing on Dolby Atoms in Auto and Forced ON mode Played only Selected Dolby Atmos Playlist at Apple Music AppI saw that the Atmos badge is appearing while playing on iPhone speaker but not when Sonos connected.  Did I miss something ? 

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C
9 months ago
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hokietonerAvid Contributor III
asked in Controllers and Music services
Setting up a new S2 system with existing S1

I have some older S1 sonos gear and recently got a couple of S2-only speakers. I want to set up a separate S2 system which is supposed to be possible.When I open my S2 app, it says it recognizes that I have an S1 system and I have two options: to just open the S1 controller or set up a new system. But the buttons only show “Open S1” or “More options”. None of the “More options” involve setting up a new system. I’m a bit lost as to how to proceed. Why don’t the buttons mirror the choices I’ve been given?I previously had started setting up my roam, but after I thought I finished it told me that in fact someone else had started setting it up already and I need to factory reset it to use it. So I factory reset it and now I just see this screen. I’m not sure why this is so difficult?! 

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9 months ago
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OsdecarContributor I
asked in Controllers and Music services
Sonos Radio service not working properly

Hi everyone,If I go to the sonos radio music service I can’t find any of the native sonos stations.In my home screen I can still see (and listen to) those that I saved as favourite long time ago, but that’s it. I still receive notifications of seasonal stations (like christmas) so I know the service is not dead, and still accessible for free. I just can’t use it anymore I have an android and my partner has an iPhone, we both have the same problem. I’ve tried re-installing the app and it makes no difference. Any solutions?  Thanks

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9 months ago
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DavnosAvid Contributor III
asked in Controllers and Music services
Sonos Port and Hi Res

What is the highest streaming resolution available when used as an end point.

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8 months ago
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pirlou8
asked in Controllers and Music services
arrive pas a faire fonctionner ma sonos

que dois je faire  

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Corry P
9 months ago
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John MacContributor I
posted in Controllers and Music services
Sonos 1 updated app

Help please. Sonos 1 updated app has dropped off my sub & play 3 speaker and is asking to turn on bluetooth??

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controlav
10 months ago
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new-frogContributor I
asked in Controllers and Music services
Where is My Radio Stations in the iOS app?

Hi all! I’m using the S2 iOS app on an iPad. I have searched for radio stations and I click on one and the select Add to My Radio Stations. I’ve done this with a handful of stations, but then I can’t find My Radio Stations in the app, to see them.This is different than the Stations list on the main page. Those radio stations are already there, but mixed in with a ton of SiriusXM channels, so they are hard to find and you can’t reorder them. When I saw the different option to Add to My Radio Stations, I thought it was what I needed to keep radio separate from other streaming options. It lets me add them, but now where are they?Thanks in advance for any insight. I’ve dug around for a while…

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9 months ago
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MDL1980Contributor I
asked in Controllers and Music services
Second mobile device can’t find sonos system

The sonos app on my 2. phone can not find my local sonos system. any solution?

2
controlav
8 months ago
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