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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,639 Topics
  • 52,834 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7639 Topics
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attacama40Headliner I
asked in Controllers and Music services
Using Sonos with a Desktop PC? Possible in 2024?

Having read some very old threads here, I think I know the answer and it seems have provoked some emotions but is it feasible to add Sonos to our office desktop environment?I ask as we are wall to wall Sonos now … inside and out. The only areas NOT yet having it integrated are the kids gaming environment (have posted the Q elsewhere but surprisingly no answers yet) and the office desktop PC.In an ideal world it would be great to integrate a Sonos solution rather than a third party one. I have a pair of One’s that I’d like to upgrade to Era 300’s and this would be a nice chess move.I suspect the answer is no but just to ask if it’s a possibility in 2024 …. for Sonos music  streams of course but also the normal Windows sounds. Many thanks in advance

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4 months ago
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KFBContributor I
asked in Controllers and Music services
sonos update

Went to use my sonos to find it has been updated. This update has completely disabled all my speakers. Can do absolutely nothing with. I have uninstalled and reinstalled the app to no avail. How is this sorted??

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4 months ago
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verivaliContributor II
posted in Controllers and Music services
Sonos app supported on my Chromebook until new update

Now, nada. How freaking rude. Really hard to imagine they would treat loyal customers this way. I’ll be looking to hack the holy frack out of these 9 Sonos speakers. Disrespect for disrespect.

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UKMedia
4 months ago
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rhartmanoneContributor I
asked in Controllers and Music services
Devices keep disappearing in new Sonos app and need to keep beong power cycled.

Since the new app was forced on everyone several of my rooms devices keep disappearing from the app. I have to power cycle my Beam over and over again or hold down the sync button on the back to get it working again. My amp for my patio disappears as well. This is ridiculous. This was not an upgrade this was a serious downgrade. Don't get me started on navigating the new app and all the features that are now gone after the update. I've been a long time Sonos customer and have always promoted it to everyone I know but with this update and the prices of the equipment that's a no go anymore. This is absolutely terrible for all customers and a total failure on the part of Sonos. Fix the app or go back to the old controller app.

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UKMedia
4 months ago
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Ad4m5kiContributor II
asked in Controllers and Music services
Disabling Web App

Posting as a separate topic as it will get lost in the main announcement topic because of the disastrous app release.The web app. Can it be disabled? I do not want my Sonos system available on the web and have zero need for a web player when there are phone and computers apps. At the moment when using the apps I could only access Sonos whilst on my home network.I really do not like the idea of my system being available on the web. You don’t even use 2FA.

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4 months ago
Chopdog
ChopdogRenowned Enthusiast I
asked in Controllers and Music services
Now we can see the songs in Apple Music’s Favourites song Auto-Smart-Playlist - can Sonos make it work?

Many users were looking forward to seeing all the songs tagged as Favourites in Apple Music appear in the playlist - Favourite Songs. However, when you start to play the playlist, you get the spinning wheel of doom for about 2 minutes and then nothing.This feature working would be so great. But also, being able to write tags back to Apple Music, like flagging songs as Favourite, or Add to Library but I realise, I’m asking way to much here!!!  

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Chopdog
4 months ago
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RobulliContributor I
asked in Controllers and Music services
Sonos App not connected and too slow

Why do I keep getting a error message that I'm not connected.  No product found.  Very slow response times now. Much slower than previously. 

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4 months ago
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IambashContributor I
asked in Controllers and Music services
Can I return my sonos speakers now that the new app is crap?

Basically the new app is unusable with my system. Can I return for a full refund? I need to switch to something else. So upset with this new app and sonos.

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4 months ago
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FlossyContributor I
asked in Controllers and Music services
Sonos cannot find any albums on Spotify

Hi - we have a paid subscription to Spotify and recently the Sonos fails to connect to Spotify, saying after very few seconds, timed out.   This is on Macs and the mobile App.  It can find other spotify music (recently played and playlists). I can play an album on the Spotify App then access it via recently played on Sonos, but not if I go to my saved album section.  

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Francis in SH
4 months ago
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oohrslContributor I
posted in Controllers and Music services
New SONOS iOS app is terrible

I thought for one hot minute that the new app was great, as it allowed me to connect to and use my IKEA Symofisk Gen 1 speaker ( I have two - a Gen 1 and a Gen 2) that stopped working a while ago.After HOURS with tech support and no resolution, the best they could offer me was a 25% discount on a new product. No sale, thank you very much.So when I downloaded the new app on my phone and then got the old Gen 1 speaker working again, I thought this was great! Two weeks later, we’re back to the same crap. Speaker not detected, speaker won't connect to my wifi (which has not changed in months). Tired of this BS now.I will not be buying another SONOS product. when the Gen 2 stops working, I’ll replace it with something else. Get your act together SONOS. 

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4 months ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Sonos S2 Refresh Misstep(s): Does it warrant being called the potential demise of Sonos?

HelloA lot of members are touting the potential “demise” of Sonos due to the misstep with the release of the S2 App Refresh. Still others are threatening to sell and/or mothball their Sonos gear and move on to a competitive product.I’ll not argue that those community members expressing their dissatisfaction with the App release are in error. To the contrary. Sonos has admitted that certain features are missing and will be addressed as quickly as possible. I’ve only had one issue with the refresh and that was with Trueplay which for me has been corrected and I’m able to use the feature once again.As far as the other legitimate missing features are concerned such as alarms and missing libraries I’ve used them very little or never as is the case with music libraries. However, alarms are working for me.The reason I’m posting (again) regarding the S2 Refresh missteps is to ask “does it really signal the demise of Sonos? Demise of Sonos can take many forms depending upon how one defines it.

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4 months ago
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cmackayAvid Contributor III
posted in Controllers and Music services
Where are the promised updates SONOS?

SONOS went to great lengths (well, they stopped short of genuinely apologising to us for stuffing up an otherwise stable system) to say with the new app they were able and going to push out updates quickly to get us back to feature parity as soon as possible.We’ve seen nothing of the sort.  Alarms are still missing key features (like grouping rooms), the system is still slow and clunky, there are no Android widgets, the experience is still messy, etc. etc.A schedule would be nice so we at least have some sort of idea when things might be released.  My gut tells me there is more going on at SONOS than they are telling us.  I wonder if a chunk of their DEV team has left?  If things were running smoothly from an HR perspective 1) This wouldn’t have happened and 2) We would have had more app updates.Whilst I am on a spray, did everyone see the “new” Roam 2?  Identical to the previous version with the only difference being it can pair to Bluetooth out of the box.  LOL.

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4 months ago
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ericjhContributor II
posted in Controllers and Music services
System unusabel with new app

Posted previously but admins deleted.New app is worthless and made my system unusable. I rolled back to 16.1. If you do the same make sure you not only disable Auto updates on the app but also disable firmware updates on your system or an update will get pushed to block you from using the old version just like they did when S2 was launched

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4 months ago
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cathietreuContributor I
asked in Controllers and Music services
Music library

Does anyone know when, other than just hopefully June, will be able to access my 11,000 songs from my music library on my PC to the Sonos system again?  Why would I want to buy the new Ace headset when I can’t even play my own music?  I am 65 years old and not techy at all.  I have no idea what all this IOS and NAS  stuff even his.  I just want my music to play through the Sonos speakers again. 

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4 months ago
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GoingbacktoCDContributor I
posted in Controllers and Music services
Local Media Gone

Updated to the new app today and all local media devices are no longer available. I thought it was a bad move from Sonos when the ‘S1’ and ‘S2’ apps came out which was basically saying the older Sonos products should be replaced. Now, we’ve got this update and one of the main reasons for using Sonos is completely gone.I feel like I’ve wasted time and money on these products that I can’t really get back.

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4 months ago
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BBobContributor I
asked in Controllers and Music services
Why is there no alphabetical index on the right edge in the new sonos app

Why is there no alphabetical index on the right edge in the new sonos app

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4 months ago
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EddyWestdijkContributor I
asked in Controllers and Music services
Second app-user?

How do I install a second user in the Sonos2-app? So we have our own playlists etc.

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Airgetlam
4 months ago
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muskcodeContributor I
asked in Controllers and Music services
sonos cannon find the system

This is the third week of problems trying to connect my desktop(windows 11) with the Sonos system. I called support twice, the problem was fixed both times, After not using Sonos for a few days, I try to run it, but get the same message as before(after this was fixed twice), the app cannot find the Sonos system. I don’t know if this may be a problem with my settings(internet etc) it is running on the same network as in my settings

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4 months ago
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Pgk
posted in Controllers and Music services
Trueplay without on/off button for ARC + Sub + Era300/100 combinations

After the latest Sonos app update, Trueplay is not working properly for the ARC + Sub + Era300/100 combination. After the two step Trueplay process, the app indicates that the tuning is complete, but there is no on/off button to confirm activation. So I guess the Trueplay is not activated in the system.Has anyone found a solution to this problem, specifically for the ARC, Sub, and Era 300/100 setups? Any insights or fixes would be greatly appreciated. Using: Sonos App version: 80.01.11 & iPhone 14 Pro

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4 months ago
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VmvContributor I
posted in Controllers and Music services
play 3 and new app

I can't connect my Play 3 speakers ( or boost) to new app. Done multiple factory resets. Anyone know if this is another bug? Can't get hold of support unless prepared to wait 70 minutes plus on phone.

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Airgetlam
4 months ago
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JonDavisContributor I
posted in Controllers and Music services
Sonos Trading

On May 20, 2024, Maxime Bouvat-merlin, the Chief Product Officer of Sonos Inc (NASDAQ:SONO), sold 40,222 shares of the company (for $665,272).  The transaction was reported in a recent SEC Filing on insider trading.  Over the past year, there have been no insider buys and 17 insider sells at Sonos Inc, indicating a trend where insiders are choosing to sell shares rather than purchase them.He’s not silly.  This new App is a Titanic disaster and who wants to keep their hard earned money on a sinking ship……?I find this all very sad. I have been a devotee of Sonos and a loyal customer from around 2002.  I think probably from when the company first started. This new server based App is going to kill any ongoing sales relationship for me, with Sonos.  Yes,  I know they are working hard with updates to the new flaky App,  but for me where I don’t have super fast Internet connection the laggy response of the new App means for me that the system is unworkable and can;t see it ever will be.   I

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4 months ago
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jjhallybooContributor I
asked in Controllers and Music services
Sonos App Bricked the hardware

Please tell me I’m wrong Sonos… did the new app just brick all of my Sonos gear?  I don’t use any darn music subscription services… I exclusively play music from “Music Library” off my Synology NAS.   You force fed me the new Android app, and now there is no Music Library feature… WTF? Where is My Library?  When will it be back in the app?  Or are you trying force everyone into some over-priced, brain-washing horsesh! subscription service??   This is why I dropped Apple iPhones and iTunes - tyrannical behavior by an anti-human company.I’m ready to toss all my Sonos hardware.  Where’s the press release telling us this was going to happen? 

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4 months ago
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Calistoga KidContributor I
asked in Controllers and Music services
where is the queue?

How does one “add to cue” in the new app?

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4 months ago
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MELCON26Contributor I
posted in Controllers and Music services
shocking app update

I had issues with the old version of the app as it was so slow. This day and age, with a company with all the tech that sonos have why and we having to put up with such ​​BAD (being polite) app. Is anyone looking to rectify the issues everyone is reporting. Looks like take your money and run. Everything is so slow and takes 2-3 minutes before anything plays on a speaker. The design of the new app is a mess and unclear. Because of the lag you press buttons which don't do anything. I purchased the move 2 to add to my system and unless I use alexa to play music I may as well not bother.

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4 months ago
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PeaceBigJonnyContributor I
asked in Controllers and Music services
The New App

Hello. I am having HUGE issues with the new app. Most times, the app isn't recognizing my system from my phone. It's sooooooooo frustrating. My wife and stepson are NOT having the same issues I am having. We all have Samsung Androids. 

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4 months ago
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