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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,640 Topics
  • 52,834 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7640 Topics
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dstewardContributor I
asked in Controllers and Music services
access to local libraries

Any update on when this will be fixed. I'm tired of the bs answers

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Y
3 days ago
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RamitsiddonContributor I
posted in Controllers and Music services
Problem with apple music

Hi there,My s1 app cannot play some of my apple music library albums. All of The albums appear all right, but in some of them, the songs are greyed and not playable.Its album that i heard for some years back. I signed out and in from the Service, but it didnt help.Thanks, Rami 

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P
3 years ago
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GwarnerContributor I
posted in Controllers and Music services
Sonos Android App very slow to connect since adding Roam recently

Recently I bought a Roam, which I like a lot. However, since then, when the Roam is off or absent,  the Sonos App on my Samsung Tab S8 tablet has started spuriously displaying the message  that my “device needs to be on the same network as speaker, Let’s Fix it”, when it is on the correct wifi network.If I wait for about 1 ½ to 2 minutes, this message goes away and the app functions properly without further action on my part. Since  I usually use the tablet to control my Sonos system, this is very inconvenient. The app does work fine on my Android phone, but for various reasons, this is not a satisfactory solution. Also, m wife has a Samsung Tab S7Plus tablet, and often sees the same problem. Again, it doesn’t happen on her Samsung phone, either.It looks as if the app is confused when it cannot find the Roam, and expresses that by falsely acting as if it is on the wrong network for a couple of minutes, before coming to its senses.Has anyone else seen this, is it a known issue, or what?

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Ken_Griffiths
1 year ago
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HagenborgContributor I
posted in Controllers and Music services
new version - but not on Android?

A New very hyped (and feature missing) version came today… on  iOS. But not on Android? there is a lot of click here ‘google play’ etc…on all Sonos pages…. But no new version ;(  ??!!?!

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Stanley_4
4 months ago
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EricpatContributor I
asked in Controllers and Music services
spotify album library not showing up on new sonos app on ipad

Using the new Sonos app on my iPad, my Spotify album library does not appear.  Spotify playlist appears in library. All other functions of Spotify and Sonos work fine.  Just can’t see my spotify library albums.  This is only happening on my iPad.  Problem does not occur when using Sonos app on android phone.  Have removed and down fresh installs of both Sonos and Spotify on iPad.  Have disconnected and reconnected Spotify.  Have signed out and back into Sonos.  This one problem remains.  Suggestions?

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4 months ago
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SuperdoopaContributor I
posted in Controllers and Music services
Sonos App Not Working Anymore

Hello, My Sonos app is not controlling my Play 3 speaker anymore. The app is constantly showing error messages that there is no product found, yet it finds the product after about thirty minutes. I then play a song and half way through the song the app just shows the error message that there is no product! Yet it was playing the song!? I press the volume but there is no immediate response. Three minutes later the volume adjusts! There is tremendous lag with every single function on the app. Also if I press a function in the app (like Spotify) the whole app freezes and I have to try and close everything and start again. Also the app will not shut down, as it doesn't respond to commands in the app (as the app is frozen). I go to the 'force stop' command on my phone and this doesn't even work to stop the app. The app is completely unusable and it is not communicating with my Play 3 properly. I've rebooted all devices and nothing helps. I don't want to factory reset the Play 3, as I'll los

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R
3 months ago
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ashwooiContributor I
posted in Controllers and Music services
Version 80 app update (Android)

Following app update I can't access radio stations from myTuner and it won't let me add TuneIn. Equipment is unusable apart from fact I have an old iPod which hasn't taken the update. HELP!!!!!!

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K
4 months ago
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parkie75Contributor I
asked in Controllers and Music services
BBC sounds stopping on Smart Speakers like Sonos?

I keep getting a message when listening to BBC radio saying that I’ll no longer be able to use the BBC sounds service on a smart speaker after mid 2023. It says to contact the manufacturer to resolve the issue. Anyone found a way to keep listening on a Sonos speaker?

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1 year ago
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lambaliceoxfordContributor I
asked in Controllers and Music services
How do I control/limit what is played through sonos?

Hello!I am my wits end, any help would be extremely appreciated!We use Spotify/ Sonos to play music in our business, however whilst we’re away sometimes the staff pop on their own music which isn’t idealIs there a way we can limit what is played? We’re happy to buy any piece of kit or use a different steaming service. Thanks!

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Airgetlam
1 year ago
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Thomas_129Enthusiast I
posted in Controllers and Music services
New app - a disaster

I have invested a lot of money in an extensive Sonos system. For that last 8 years with the old app. it was fine.  Easy to control, responsive and dependable. This new app. is extremely frustrating, it’s slow and unresponsive. A complete disaster.  I would advise anyone NOT to download this new app. and at present NOT to invest in a Sonos product. Basic things like adjusting the volume is now painful and almost impossible.  The pause button rarely works, it’s often impossible to turn off the music. This is just the start of a long list of problems. Sonos do not appear to appreciate the damage they have done to their brand. How can they release an app. that is so obviously flawed?  How can they not read the room and see that ALL their customers are turning against them?  Why can’t they just offer the old app. for download so that their customers can actually use their system.I would say that releasing this new app. before it was properly tested amounts to gross negligence and incompeten

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2 months ago
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DGR1Chromatic Producer I
posted in Controllers and Music services
Feedback on the new Sonos App 80.00.04 using iPhone and iPad

I thought I’d provide some feedback on the new app using iOS devices, not covering absent features that are in the roadmap, and mentioning points that I’ve not seen covered elsewhere.Whenever I start the app I receive a ‘Turn on Bluetooth to Allow “Sonos” to Connect to Accessories’ message. A minor annoyance. I like the fact that the search box is always available on the home screen. I like that I can choose a Preferred Service which then appears first in the list. Even better if we had full control over this sequencing. ’Recently Played’ shows most but not all of what I have played. For example, if I play Radio Paradise Main Mix through the Radio Paradise service it doesn’t appear in the list of recent items. Also, nothing played from my local library appears in the recent list. ’Sonos Favorites’ appear to be ordered by how recently they were added. And on the Home Screen the two rows are somewhat unintuitive in ordering top left, bottom left etc. Much better if the items appeared alp

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W
4 months ago
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chadmac81Contributor II
asked in Controllers and Music services
New Search won't work. Classic search loops results

Whenever I use the new search I get hit with this error message that says “Your request can’t be processed at this time. If the problem persists, please check our Service Status page.”  I switch to classic search and it goes through and endless loading loop of the search results. The only way I’ve been able to successfully use my system is by removing all music services except for one so I can quickly tap on it before it clears. It doesn’t matter which music service i search for. I’ve tried updating the app, rebooting my system, and a hard reset. It still works. I’ve talked to one person who said it’s my phone but it happens on iPad as well. Haven’t tried the desktop version. The service people I’ve spoken to just have me switch my channel back and forth. If it helps it only helps for an hour or so.Has anyone dealt with this before?

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Corry P
11 months ago
Flattliner
FlattlinerEnthusiast II
posted in Controllers and Music services
New Sonos App

The new Sonos app is so bad that I will be spending the rest of today looking at 3rd party controller apps for iOS and iPadOS. Truly the worst update of their entire software history, there are so many bugs that I’m not wasting time detailing them (others have already done so).Any good bits?Er…I like the reversion to a black icon.Hmmmm…Album covers fill the available area more than they did on the iPad version.That’s it. I’ve never had a worse case of update remorse and feel like an idiot for updating all my software; at least the macOS app still works...

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B
4 months ago
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DeBrigglioContributor I
asked in Controllers and Music services
Sonos app upgrade

This is NOT an upgrade, it’s a downgrade and that is not just based on the ugly aesthetics, the app has lost its functionality and begs the question WHAT ARE YOU DOING? The app is now glitchy and despite my high-speed internet takes forever to load. It doesn’t recognise my speakers even though it is playing music through them at the time. The song displayed is not the song playing, it just freezes on the first song of the day and won’t update. The playlist now jumps, pauses halfway through a song and the shuffle button doesn’t work. The fast forward and pause buttons no long respond in real time, it takes 30 seconds to a minute. The home screen is full of greyed out icons. It is generally slow and unresponsive, very much like Sonos tech and customer service who should be addressing the thousands of complaints with speed and concern.It is clear this update was released before appropriate testing, de-bugging and user feedback. What are you thinking Sonos?Despite what I paid for my speake

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Corry P
3 months ago
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Andy_15Trending Lyricist I
posted in Controllers and Music services
hiss sound when playing from YouTube music

There's a quick hiss that happens occasionally when playing back from YouTube music.  I submitted diagnostics.  973179111It's hard to describe but sounds like a fast hiss.  Or like a cd skip.When playing from other sources no issues.

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Airgetlam
3 years ago
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Kvon1Contributor I
asked in Controllers and Music services
MediaMonkey Server -> Sonos - can only select one track

I’ve seen a couple of older posts on this topic with no apparent resolution, so not holding my breath but hoping there’s a hack to get this working:I run MediaMonkey version 4, which can act as a UPnP server.  I have that enabled, and can “see” the server in my Sonos system, and access its content.  Problem is, in the Sonos app (S2 on android tablet) when you pull up an album or a playlist - anything with more than one track - you can only select one at a time to add to the play queue.  There is no option to select “play now” for anything except a single track.  Obviously not a useful user interface.Yes, there are other ways to skin this cat (e.g. replace the MediaMonkey server with the Sonos app on the computer with the music library), but then I lose direct access to the playlists in MM.  So would really like to get this working, and can’t believe someone hasn’t figured this out…Any info appreciated!

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Corry P
3 years ago
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NeilLContributor II
asked in Controllers and Music services
Is the 15.3 S2 Controller app update available for MacOS?

I see that the latest Controller app for MacOS is 15.3.  The download page gives me 15.2.  Is the updated controller available for download?

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Airgetlam
1 year ago
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rccpaContributor I
asked in Controllers and Music services
transfer sonos to new pc from dying Mac

what is the best approach to transferrring existing sonos system from dying mac to new windows pc 

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jgatie
1 year ago
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kdravnContributor II
asked in Controllers and Music services
Youtube Music fast forward error

Hi team.When playing songs via YouTube Music and scrolling through a song (fast forward) the song stops, the app loads and after 10 seconds it gives an error. I've occurred this on two different youtube music profiles, on an iPhone 11, iPad 2021 and Google Pixel 2 on three environments:1. Sonos 2 appwith two Sonos Ones and a Sonos Connect.2. Sonos 2 app with one Sonos One3. Sonos 1 app with Playbase, Connect Amp and a Sonos 3Please can you look into this?

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R
3 years ago
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wagoner docContributor I
asked in Controllers and Music services
Streaming and app quality

Could anyone either convince me to stay with Sonos or recommend a less problematic streaming platform. I have constant issues with Sonos, including things working fine one day, and then roadblocks left and right the next.

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N
3 years ago
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aoskisContributor II
asked in Controllers and Music services
Last.fm scrobbling not working for a day now.

For the past day, scrobbling on Sonos has been broken. No scrobbles have gone through & reconnecting has not helped. Is the service down?

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Airgetlam
10 months ago
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piccadillyAvid Contributor I
asked in Controllers and Music services
Linking SONOS to my Hard Drive

Good afternoon, I have been operating Sonos successfully for the last four years such that we have music, at the touch of my iPad, throughout the house. The system was linked to a Toshiba Hard Drive, containing my music, plugged into a USB port on my desktop computer.  Recently the desktop computer failed and had to be replaced. I am now trying to set up Sonos to communicate with the Toshiba Hard Drive plugged into the USB port of the replacement computer.  However, I am now unable to link the hard drive to the Sonos System via the Sonos app.  Going into the Sonos Menu, if I click on “Manage” next to the System name, the option to access the Music Library is simply not there! – although, I am sure that my search via Google indicates this should be the case. The iPad I am using is an iPad Pro running iOS version 17.5.1 so it is fully up to date. Advice on how to link the hard drive to Sonos would be appreciated. Thank You and Kind Regards, 

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P
2 months ago
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MarkProulxContributor I
asked in Controllers and Music services
Access denied

Since the beginning of the season, I’ve been able to stream Seattle Kraken games on my Sonos system by tuning into their local station (KJR). Starting last week, my access to these broadcasts has been denied. This problem occurs when I try to access the broadcast via Sonos radio or TuneIn. Does anyone out there have any suggestions as to whom I should contact regarding this problem?

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buzz
1 year ago
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RollinsfordContributor I
asked in Controllers and Music services
Spotify playlists

Some of my Spotify playlists stopped showing up in Sonos. I signed out and in, un-authorized and re-authorized and now NONE of my playlists show. How do I fix this?

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Rex C. Jeanpierre
2 years ago
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GreenlandProminent Collaborator I
posted in Controllers and Music services
Music Library, SMBv1 removal - why?

Many users report that their Music Library has disappeared.  The reason for this (in most cases) is probably due to the so-called SMBV1 file sharing protocol being removed.  Many older systems use this protocol. File sharing is now via SMBV2/3Many older systems cannot be updated to use the new protocols.  Users will need to purchase new file sharing devices.The reason for this change is based on security concerns where the smbv1 is regarded as a security risk.  This is true in so far as a system has already been breached via another external route (there have been no recorded instances of a SMBv1 impacting Sonos systems in the last decade). Essentially, the change which has affected so many is another ill-founded and poorly implemented characteristic of the S2 wonder update. Never mind, you can now listen alone to your Arc soundbar by purchasing the new $500 headphones.  It's not all bad! 

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G
4 months ago
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