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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,695 Topics
  • 53,171 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7695 Topics
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SteveGTXContributor I
asked in Controllers and Music services
Can't play whole album from my NAS dive

Hi.My SONOS system (Play 5 and Connect) has been in store and have recently recommissioned my setup.I store all my music on a NAS drive and Asset UPnP. However, I can only play one track at a time and not the whole album but I could in the past.Just to confuse issues, I can play everything on my HIFI, So doubt it’s an indexing problemAny idea why? .   

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S
9 months ago
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Jonnydrama32Avid Contributor I
posted in Controllers and Music services
sonos arc surround not playing well with Alexa

I’m having an issue with my arc and surrounds when I start music using Alexa. I have a number of Sonos speakers:surround upstairs  bathroom play 1 basement play 1 Arc+300s+sub Living RoomWhen I create an Alexa group with all four and say Play “name of the group,” I can see in the Sonos app that all four have been triggered to play. The problem is, it’s only actually playing on the first 3.  I tried a separate test where I asked Alexa to just play it on #4. Again, it looks like it’s playing but there is no sound, even when I crank it to 100. Now, if I do the exact same thing and start a song either individually on #4 or as a group using the Sonos app, everything plays as expected. I have no idea how to fix this. I’ve changed the name of the group in Alexa. I unplugged my arc and reconfigured it, then put the surrounds and sub into the surround bond again. No matter what I do, Alexa does the same thing - the music appears to play on all four, but it’s only three. One interesting thing is

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J
10 months ago
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Datz53Contributor I
asked in Controllers and Music services
BBC Sounds

I’m in the UK but when I search to add BBC Sounds it isn’t showing in Music Services?thanksDavid

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Corry P
9 months ago
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MattyJakeEnthusiast II
asked in Controllers and Music services
Contradictory / crazy unsupported bitrate problem

I have discovered the craziest thing—I have lossless apple compressed songs in my local music library that I know are supported bit depth and sample rate—but when I try to play them by using “Music Library” as the source, it says “unsupported”. However, when I use Plex as the music source and play the same exact song, it plays it just fine. Does anyone here hasve any explanation or fix for this?! I REALLY do not want to re-encode these into lower quality files, and my major playlists are all in my itunes/apple library (which is how many of the songs are accessed)Thanks!

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Ken_Griffiths
9 months ago
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Eddiemac100Contributor I
asked in Controllers and Music services
Sonos Playlists

HiFor some reason when using the sonos app (sonos S2 app) there are a few playlists that wont play. All I get is. Unable to browse music. Again, this is only on a handfull of playlists, the others are fine. they all play ok vie the Amazon app.Have tried a few things but no joy. Would be greatful if anybody has any ideas to the cause. Running a pair of Era100s.Many thanks Eddie

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E
9 months ago
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aikContributor II
asked in Controllers and Music services
Codec problem with streaming TVHeadend to Sonos

I am trying to stream local DVB radio from a tvheadend server to Sonos Roam. The server captures DVB radio and broadcasts viahttp://192.168.10.40:9981/stream/channel/7ed927db2960b33668a24fac81d11271?ticket=D20198452EE1CCB2057C6E2304646C0B54CEA081as (outout from “mpv” player):[lavf] Found 'mpegts' at score=50 size=2048.[ffmpeg/audio] mp3float: Header missing[lavf] avformat_find_stream_info() finished after 6392 bytes.[demux] Detected file format: mpegts (libavformat)[cplayer]  (+) Audio --aid=1 --alang=eng (mp3 2ch 48000Hz)[ad] Codec list:[ad]     mp3float (mp3) - MP3 (MPEG audio layer 3)[ad]     mp3 - MP3 (MPEG audio layer 3)[ad] Opening decoder mp3float[ad] Requesting 1 threads for decoding.[ad] Selected codec: mp3float (MP3 (MPEG audio layer 3)) The Sonos App shows animation like when radio is playing but nothing comes out. What is broken?Similarly, http://live-radio01.mediahubaustralia.com/DJDW/mp3/ does not play when added via TuneIn. 

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9 months ago
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voodopuppContributor I
asked in Controllers and Music services
New Search - lots of results missing (playlists)

Hi,I am using Apple Music and actually I have noticed that a lot of playlists are missing in Sonos - in the native apple music app there are lot more resuts showing than in Sonos.e.g. if I search for “christmas”, then apple music gives me around 50-100 playlists as result. The same is if I search for “party”.But in Sonos i get only 10-15 as a result - this are all playlists for “christmas”: Even worse is the result on “amazon music” - there is not a playlist at all (this is the whole result page): After digging into deeper, I found out, that the result is that bad when using the “new search”. If I switch to classic, then I get this for e.g. amazon (note that the result is even longer, I just cutted it): So it seems that the new search is still missing a lot of results, or can I fix this by reindexing the search or anything else? best regardsVoodopupp

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Airgetlam
6 months ago
AgingKeeper
AgingKeeperContributor I
asked in Controllers and Music services
Can two people use Sonos Voice to play music in different Shared Apple Music Accounts?

Just purchased my first Sonos device (the Beam Gen2) and have it connected to the Apple Music service and my music library using the Sonos app on my phone.  Only using SonosVoice and so far it is working great. My family also uses Apple’s Family Sharing and my wife has her own library.  To get her library connected to the Beam is it as simple as using the Sonos app on her phone to connect to the Beam?   Does she create her own account or use the account I created when I first set up the Beam? Will the Beam’s SonosVoice assistant be able to identify both my voice and my wife’s voice and then use the appropriate libraries?

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AjTrek1
9 months ago
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David JohnTrending Lyricist II
posted in Controllers and Music services
All music services lost and could not add any

I suddenly lost all music services and was not able to even re-add any.  I read a bunch of possible solutions such as rebooting the router, reinstalling the app etc.  I opted for the simplest solution which was to simply reboot the Sonos system.  Now I have 8 Sonos amps not a play speaker so not necessarily that easy I thought.  But all I did was unplug one and plug it back in.  Waited 1 minute for it to fully reboot.  Magically all services magically reappeared.  

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D
8 months ago
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f15soloistAvid Contributor I
asked in Controllers and Music services
Crossfade gone on iPhone

Anyone else lose the ability to turn crossfade on/off via their phone? For me specifically an iPhone 12 Version 15.11. Its there on my Mac though

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F
9 months ago
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FimsContributor I
asked in Controllers and Music services
Rayo

Following on from a topic on Planet Radio disappearing from the list of services available, the solution was to add Rayo as there had been a name change.I don’t have Rayo on my list of services available to add.Anyone any ideas?!I’m in the UK, so should have it….

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F
9 months ago
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joestoksey1Contributor I
asked in Controllers and Music services
Compatibility Issue: Integration of New Music Streaming Service

Hello everyone,I'm encountering a compatibility issue while trying to integrate a new music streaming service into my Sonos system. I recently subscribed to a lesser-known music service called "HarmonyTunes," but I'm facing difficulties adding it to my Sonos app for playback through my speakers.Issue Details: Service Recognition: Despite HarmonyTunes being a relatively new music service, it claims to be compatible with Sonos systems. However, when I attempt to add it to my Sonos app as a music service, it doesn't show up in the available options for selection. Error Messages: Whenever I try to manually add HarmonyTunes using the 'Add Music Services' section in the Sonos app, I encounter an error message stating, "Service not available at the moment. Please try again later." This occurs consistently, and I've attempted this process multiple times over the past few days without success. Verified Account: I've ensured that my HarmonyTunes account is active and verified, and I can acce

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controlav
9 months ago
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Mayday MaloneContributor I
posted in Controllers and Music services
Adding music songs to your Spotify lists

Hi there Sonos guys!I’ve choosen you as harware suppliers. I’ve got ten of your devices arround my apartment because they sound great and are S.F. FRIENDLY.The point is that, when I use your app, and find a song I want to add to my playlists in Spotify, it’s f* ridicolous complicated to do it.Why don’t you just ley it be, and asume you’re the best in hardware, and don’t annoy your customers who like Spotify?Best regards,Antonio, from Bilbao

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106rallye
9 months ago
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scpTrending Lyricist I
asked in Controllers and Music services
myTuner podcasts not playing

hi all. For certain podcasts I am getting the message - the connection to myTuner radio was lost - and podcast will not play. Other myTuner podcasts do play OK. I have refreshed source etc. Specific podcats are:DishKermode and MayoCrucible moments Thanks for any helps

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9 months ago
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PetamssContributor I
asked in Controllers and Music services
using sonos with apple family with multiple IDs

We use the apple family function to share music and play via songs.I’ve had to remove my account and reload onto the Sonos app, following advice on this forum as I was not able to access my entire apply music library.However when i have tried to do the same for my husband’s device, it automatically signs in under his Apple ID (music is under my Apple ID), and I cant seem to change it. how to i fix the original problem we both had  - not able to access our entire apple music library (albums, playlists etc - for my husband and others on the Apple Family plan?

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106rallye
9 months ago
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Tricia1957Contributor I
asked in Controllers and Music services
Music tracks from Itunes to Sonos

I haven’t been able to send my latest tracks from ITunes to my Sonos. It used to work and I’m sure I am doing it right but it’s not working, any tips ?        From Tricia

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Airgetlam
9 months ago
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xandrarContributor I
asked in Controllers and Music services
Unable to add radio stream to Tunein

I followed all the steps outlined to add a new radio stream - https://www.wqxr.org/shows/holiday-music/. TuneIn > MyRadio Stations > Add New Radio Station and fill in the URL field with the URL.  when I go to listen to that station I get error message:  Unable to play WQXR Holiday - the song is not encoded properly. I’ve been able to add stations in the past with no problem -- so not sure what the issue is. This is the only entry that shows an option to EDIT  Radio Station. All others offer Play, Add to Sonos Favorites, Info & Options -- but none show URL so I can’t see what might be the issue.

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X
9 months ago
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ArnzContributor I
asked in Controllers and Music services
Still no controller on Android lock screen

I’ve tried a few times the various settings suggested in the posts/answers/FAQ here but no luck.Like many users here, I can’t see the Sonos controls on my Android lock screen anymore. Instead I have to unlock the screen and go to the app, even for the slightest volume control.That’s obviously a major user experience regression.Here’s my config: Samsung Galaxy A33 running Android 14 / One UI 6.0Can anyone help? Have I missed something or is it a real Sonos regression?Thanks

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A
8 months ago
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siwaldronContributor II
asked in Controllers and Music services
persistent intermittant issues with sonos system appearing and disappearing ?

I have a sonos system that has always had issues for years and I’m so sick of it! It’s ruining so many moments! Basically the system system is there one day and then gone the next! Nothing seems to have  changed, but I’ll log into the app and the speakers and components aren’t there! I’ll restart the app, but doesn’t make a difference. I’ll move closer to the router but still no change! I recently bought a new ‘port’ and re set up the whole system and it worked great and then the next days it’s missing again. Can anyone help me?  I have a sonos boost which doesn’t seem to help so have tried with and without. I have tried using Ethernet cables and without.Do we think it could be the router?  woyod love some help - I’ve had sonos since the beginning but I’m really loosing belief in it - it’s just to finicky and troublesome! best simon 

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S
9 months ago
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shmishContributor II
posted in Controllers and Music services
Connection error - can't add services

I'm having a lot of problems adding services to my Sonos system. Plex, Soundcloud, tune in, Mixcloud, pocketcasts and probably more. I'll get to the place where I'm taken to the website to authorize the service. In each case, I'll login and then the webpage tells me I've been authorized and connected to sonos. I then go back to the Sonos app and it says “Connection Error. There was a problem adding the Mixcloud account. A connection to Mixcloud could not be made.”With Soundcloud I have to enter in a code which the website tells me is ok. I think Plex requires a higher subscription so that's probably why it didn't work. The others should connect, I successfully use them on a different Sonos 1 system (which is at a different home and a different network and the old S1 app). I was able to add the CBC music service.

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Stanley_4
9 months ago
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Cmf921Contributor I
posted in Controllers and Music services
spoitfy songs skipping

Spotify is skipping thru songs. Crossfade is off.Not happy with Sonos or Spotify.

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Stanley_4
10 months ago
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VinndalfAvid Contributor III
asked in Controllers and Music services
"no selections are available"

Last night Sonos was working fine. I made no changes. When I woke up this morning, Sonos appeared unable to find my music files. If I browse my music by album, genre, or whatever, the UI says “no selections are available.” When I try to play a specific item from a playlist, I get an error saying that the file cannot be found. It lists a path to my NAS. It’s the correct path, and I am able to browse to that path from the File Explorer on Windows. The files is not missing. It really is there.I tried:Check for software updates. Result: an update was indeed available. I allowed it to install. No change to observed behavior. Rebooted the Sonos Connect device. Result: no change to observed behavior. Checked the Synology NAS where my music library lives to ensure that SMB 2/3 was still turned on. It was.I have a Connect in one room and two Play:1’s in another. I run the controller both as a Windows desktop app and on two iOS devices. Same symptoms in both places. All the Sonos devices run S2.

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Ken_Griffiths
9 months ago
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WillincalContributor I
asked in Controllers and Music services
A separate "system" for my iphone and ipad

I must be using the wrong terminologies when searching for an answer to this. There are times when I want to use surround sound for movies etc, and there are times when I want to have just stereo for music.  So, I added a separate Sonos account on my ipad.  However, the ipad won’t let me sign in to Sonos with my new user name and pw.  Here is what I get: status_code "401 UNAUTHORIZED" message "authorize flow not properly initiated"  I can’t be the only person wanting to do this. There are lots of questions about similar challenged on this community but I haven’t been able to find an answer as to how to have two separate system settings for 1)surround and 2)hifi stereo.Background info:Beam Gen 2, Two Era 300’s, Sub mini All in one room (no interest in having music in any other room) Using iphone for Sonos app LG C1 tv Comcast “xfi complete” WiFi  

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9 months ago
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ninja2Avid Contributor III
asked in Controllers and Music services
cannot add add Double J radio to New Tune In

I’ve been using TuneIn for years for Double J and Triple J channels (from ABC Australia). When TuneIn announced the new service they suggestion I added the new TuneIn service, whcih I did. But when I browse there is no “My Radio Station” option, in fact the whole TuneIn selection is different … and I cannot even find any means of searching the new TuneIn choices.Wondering if I am the only person experiencing this?

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Airgetlam
9 months ago
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BorisssContributor I
asked in Controllers and Music services
Corrupt Napster

Multiple issues w Napster on Sonos app, mainly:“No connection” error fairly often and without cause  “Favorites” list is filled with scores of nonsensical titles and artists (see screenshot). I have no idea how they got there. Even if I wanted to “unheart” a specific track it’s impossible since no such artist/song exists and obviously tapping it leads nowhere. Scrolling to bottom of a long list such as artist tracks, albums, etc, it spontaneously scrolls by itself again to very top. There is NO method I can find to fully clear the Favorites, My Songs, Albums, etc lists which by now are too long t manage.What I have done, all not solving these issues:Deleted then reinstalled NapsterDeleted data and cache of Sonos appTried Napster both signed in or out to my Sonos accountLogged to Napster web page but data there isn’t synced to the Sonos app, so no luck Now, if Sonos is incapable, unwilling, or indifferent to fix a simple music app, then why offer Napster service in the first place and f

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B
10 months ago
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