The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back
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Totally agree with fkug. This new version is rubbish. Can’t edit playlists or add to queues. Please provide way to revert to previous version.
Alot of money invested in the Sonos indoor and outdoor sound systems. I am a big Sonos fan and promoter to friends and family. Unfortunately, the software release has significantly shaken my confidence. The functionality of this “upgrade” does not work near as good as the prior version by limiting my playlist access from Spotify and making it more difficult to use as defined in the other threads. It now appears there is no way to revert back to the prior version for iPhones.
While we all make mistakes, I believe a company's character and value is how they respond to adversity and listen to the customers they serve. This software release was clearly rushed and without much thought and testing...maybe someone's internal agenda item or goal for a bonus vs a true customer need...who knows? if I am correct, folks should be fired given the problematic and costly impact it is having to its loyal customer base.
With that said, I hope management is listening, acknowledges the mistake and makes it a top priority to resolve the issues prohibiting their customer base from using the sound system they purchased and loved up until this point. Providing options to re-install and/or revert back to the prior version is a good immediate next step.
Totally agree with Doug and RG1956. App unusable in multiple rooms. Also no way it would seem to update music library? Please do make the previous version of the app available to revert back to.
This app is non functional for me trying to group speakers together with my tv. It is such garbage and basically renders the entire system useless for me.
Roll back steps to 16.1:-
I uninstalled the sonos app.
Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.
The new Sonos app is horrible! It’s like some engineer hit scramble and then put it in a blender. Not intuitive and completely unnecessary. My speakers now seem to be cutting out randomly.
Sonos sound quality: A+
Sonos app: F
Sonos conveinience/usabilty/reliability/user friendly: F
Likelihood to recommend Sonos to friends/family: 0
This update is just bad. It mangled a delightfully simple and highly useful interface by introducing a bunch of advert-lookin garbage, and forces navigation through several layers of audio controls just to be able to control individual speaker volumes. If this is preparation for Sonos to get in on the advertising dollars cash-grab at the expense of users and the user experience, there goes my appreciation for the company and subsequently, its products. Please give back the original app (I’m on iPhone, so no rollback option for me).
Total garbage !!! I believe if they didn't test it before why they released it?
I downloaded the previous version from this link. Please check for viruses before downloaded . I don't want to be blamed I just want to help
https://sonos.en.softonic.com/android/download
I’m on iOS so I guess I’m screwed. Thanks Sonos for releasing this incomplete junk.
The main thing I use this system for is an overpriced alarm clock (Sonos Amp paired to 5 Sonos architectural speakers) and now I can’t even access the freaking alarm any more. So much fail. This is ridiculous.
just go back to what worked. Once again Sonos has decided that their customer’s requirements do not matter. Not content with having forced people to junk working speakers when the S2 app was released, having sorted a previous issue with how easy it was to set alarms, now they decide that you don’t need them at all. Please include an option to be able to roll back any future updates while people test them properly in the real world, and maybe put think about actually asking your customers what they use before forcing them to look elsewhere.
I have submitted a consumer complaint to the WA state Attorney General Office of Consumer complaints.
Agree- want my prior version back. Only half of my Spotify playlists appear now. This is not what I signed up for….just horrible
Roll back steps to 16.1:-
I uninstalled the sonos app.
Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.
Sorry for a basic question. Guess this is for android. Any solutions out there for iPhone users? Thanks.
This new app is crap bad bad bad very bad.
And if they in the next update remove the use
of my musik libary then after 14 years with
Sonos i will sell all my Sonos speakers and
i think a lot of other Sonos users will get
rid sell there stuff.
What are they thinking releasing this new
app or how to get rid of customers in one
easy lesson.
For Android,
1. uninstall the horrific update
3. Open the apk to install
Sonos, do again, do right!
Sonos…..What have you done??
I've been with Sonos ever since you started, the days when you actually listened to your customers!
This app update has to go down in history as the worst I've ever seen.
Missing functionality. Too many to list.
Your terms of service, prevent me from being honest in my description of you. And the way I would truly like to describe your questionable knowledge in providing an app my 5 year old grandson could've done better.
I'm looking to see if someone who doesn't know better can take this entire pile of 5### off me, so I can move over to a proper system.
YOU SHOULD BE ASHAMED OFF THIS!!
Update, I can confirm the APK site mentioned earlier in this thread works perfectly, thanks Buddy for posting the link
I know it might be impossible but: Any idea how a roll back might work for iPhones?
This new app is crap bad bad bad very bad.
And if they in the next update remove the use
of my musik libary then after 14 years with
Sonos i will sell all my Sonos speakers and
i think a lot of other Sonos users will get
rid sell there stuff.
What are they thinking releasing this new
app or how to get rid of customers in one
easy lesson.
I think I've figured it out. They've been undermining local music libraries for over a year, and now they've all but removed support for them. At the same time, they are launching their own streaming service. So, 2+2=4.
Sonos doesn't give a rat's ass for people who spent over the odds on quality hardware for multi room rendering of their music collections. They're losing money.
So, all they care about is skimming a margin from music streamed over their service. Anyone who can access their own, royalty free, music undermines their bleeding the customer, sorry “recurring revenue”, business model.
My prediction, it's going to get worse. The only hope is another controller app, less expensive than Roon and more cross platform than SonoPad, comes along. Until then, keep those updates turned off.
After rolling back to S2 with an APK, I made sure to turn off auto-updating BOTH in the the Google Play store (don't auto-update apps) AND in the S2 controller itself (settings -> system -> system updates -> no to update automatically).
I want there to be NO chance they just shove something like this on me again.
Is this the forum to provide feedback directly to Sonos on just how bad this new app is? I know like Apple has a feedback page as they don’t monitor forums. How does Sonos handle it? I used that CEO email just to make myself feel better. No idea if it’s monitored. I hate this new app. I haven’t updated my desktop but I usually use the iPhone app that I did update unfortunately.
I spend over an hour on the phone with tech support and was actually told the following.
Tech - You are having wifi issues.
Me - How come I didn't have any issues with the old app?
Tech - The old app was not advanced enough to find the issues and the new app is.
Me- Say what
Just purchased my first two Bluesound speaker (Pulse Flex 2i, Sonos ONE class). Testing their ecosystem now.
Sound - competitive, for sure. No feature as Trueplay though.
App - competitive. MUCH better of course than current desaster release. Kind of, as Sonos had been. At least regarding functions I use.
No ads on TuneIn web radios, big advantage. “Minimal volume too loud” issue can be handled better, by limiting range of sound sliders. Finer stepping on low volumes. However, adding my local music lib as a network or local share fails for now (Mac/iPhone environment) for unclear reasons. Error feedback provided by app insufficient. But nothing is perfect. Two days of trying, got a support ticket now and I’m optimistic it’s just some in-transparent permission issue which can be fixed…
All in all it looks, as if 4x ONE and 2x FIVE will flood the second hand market soon :-)
Any go back for ipad iphone
It is truly baffling how bad this update is. Some of the comments questioned whether they had tested this abysmal POS (piece of software), but this goes way beyond testing failure.
They failed at the design stage. As one simple example, as far as I can tell, the only thing you can do to modify the queue is to “Replace Queue”!!! (if there is some other option to add songs to the queue, it is so thoroughly buried in the non-intuitive interface, I couldn’t find it.) What design team put this thing together? I can’t believe the they actually ever used a Sonos product.
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