Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?
Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp.
Best answer by Mark P
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+14
Hi
Welcome, thank you for reaching back to Sonos Community.
Base on the recent diagnostic report you submitted to use.
There are speakers that are having some issues with wifi interference.
So I'm just wondering if you can hardwire temporarily the smaller speaker directly to the boost, and see if theirs any changes.
Now if this still doesn't work for you then calling our customer phone support would be our last option.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Right now I'm listening to Sonos Radio with zero glitches. I also just had bandcamp on for a while via the Sonos app and it was all fine too. It is only YouTube Music having glitches. If the diagnosis is wifi interference why are no other services in the Sonos app affected?
i too have had a lot of glitching issues ever since the GPM → YTM switch and have been in touch with both google and sonos about it. both blame the other, and the recommendations for fixing it (a) don’t work, and (b) are super super annoying, like unplug all of the mesh routers in the house and kick everyone else offline.
pretty frustrating! the other kind of glitch i see is sonos like skipping 1/8 of a beat or something and then later on a 1/8-beat burst of static to like, fill the gap or something? i don’t know but it sucks!
I haven't noticed any issues since the last time I posted 2 weeks ago, so it seems to be fixed (knock on wood).
Same here, looks like it has been addressed. 
I still had the issue today. I then thought, i’ll try reauthenticate the YT Music Service on my Sonos.
It’s now running for about 4h, without any glitches…. has anybody else tried this?
+14
Hi
Welcome, thank you for reaching out to Sonos Community.
No need to reboot the boost.
Actually youtube and other music services are just passing all the command and information to Sonos application since on the previous diag there are few wifi interferences that's why we kinda point out first the wifi connectivity.
Can you submit another diagnostic report while the Sonos one is wired so we can compare the difference between the two diagnostics report?
If you need help with any other information, please be sure to let us know.
I am also experiencing this exact same problem since switching over to YouTube music, there are a number of threads on this subject so there is a definite issue - sonos support have been absolutely useless on this and despite me sending them these threads refuse to acknowledge them or provide further information.
I too am having this issue on two 1st gen play 5s and a play 1. All other streaming services work perfect youtube music makes the glitch sound consistently. I’ve unplugged them all and the router and restarted that didn’t help.
Similar issue here. Whenever I first play a YouTube music track it will skip what sounds like about a 1/4 of a beat roughly every 10-15 seconds. I usually let it continue playing for about 2 minutes then start the same track from the beginning and the problem goes away.
This is happening both with the S1 app with Play 5 gen 1 and S2 with Arc.
Have consistently had problems playing YouTube Music on Sonos for the past year. Deleted the YouTube entry in my services, and now I can’t add it back to Sonos. YouTube Music plays perfectly on cellphone and other devices in the home. Sonos App Says: “there was a problem getting started. Please check your network connection. Then try again.” YouTube music is not down, since it plays on my cell phone. Other music sources play on the Sonos. Not a network problem. Does anyone else have suggestions? Thanks.
Have consistently had problems playing YouTube Music on Sonos for the past year. Deleted the YouTube entry in my services, and now I can’t add it back to Sonos. YouTube Music plays perfectly on cellphone and other devices in the home. Sonos App Says: “there was a problem getting started. Please check your network connection. Then try again.” YouTube music is not down, since it plays on my cell phone. Other music sources play on the Sonos. Not a network problem. Does anyone else have suggestions? Thanks.
Perhaps try an App reset in ‘Settings/System/App Preferences’ - sign back into the ‘existing’ system and Sonos Account and then try the install of the YTM service again from ‘Settings/Services & Voice’ (+Add a Service) … if it fails, then immediately obtain a system diagnostic report, make a note of the diagnostic reference number and go onto contact/chat to Sonos Support via this LINK.
Here we are in November 2021 and still no resolution. I am having the exact same issues described here. It's super frustrating that this still hasn't been resolved.
It’s not very likely to be in between your router and the source (your 1GB Fiber connection) but much more likely to be internal to your local network, either wired, SonosNet of wifi. Or, it could potentially be the servers at YTM sending a data interruption down. But it’s happening across a pretty wide variety of people, so it’s not terribly likely to be the pipe size.
Sonos is, however, more sensitive to local issues much more than a standard device. Certainly, like a normal device, there’s a connection from the Sonos to your router to the outside world, but then Sonos also has a connection from the Sonos to your router to your controller device, and also from the Sonos to any and all other Sonos devices in your network.
I’m happy to hear that someone at Sonos is looking at it. If it’s on their side of things, it will get fixed, although perhaps not as quickly as you’d like. However, if it’s on YTM side of things, Sonos doesn’t have much clout with them (especially given the lawsuits between the two companies) , and it would be up to the YTM engineers to fix. Given the rather poor implementation of the Sonos API that YTM did, it’s hard to think they have a cadre of high performing coders on the issue….but I could be wrong there.
Thanks for the response! I had no idea there is a lawsuit. That’s very unfortunate! Probably easiest to switch to Spotify for now.
However: I just found a workaround: When I use YouTube Music on my laptop, and then I stream through my AppleTV connected Sonosbar and then Group all other Speakers with the Sonosbar I can stream without getting the Chirping sound. Not what I should have to do, but hey… it’s somehting.
I'm having this problem as well. I mostly listen to local music, so I don't know how long it's been going on for, but the past couple weeks it's been really bad. Like someone else said, it's like a CD skipping.
Same problem here. The glitches appear only in combination of sonos with youtube music. Listening in the browser on Win10 there are no glitches.
It's been happening less often for me over the past few weeks. I don't actually remember hearing it in the past week or so, but I need to do more testing with songs I've heard a million times vs new songs. It's much more noticable on songs I'm familiar with.
I also have those glitches and before when it was google Play Music there weren’t any. Now with YTM they’re all the time. Can Sonos and Google debug and fix what is obviously a bug?
I also submitted a support report 1773489082, the glitches are observed on Play:5
+14
Hi
Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.
Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?
While your waiting for my reply can you try to use a different controller and see if your also having the same issue with youtube music?
Try to remove and add back your youtube account in sonos app.
Let us know if it works. If you need help with any other information, please be sure to let us know.
I'm having this problem as well. I mostly listen to local music, so I don't know how long it's been going on for, but the past couple weeks it's been really bad. Like someone else said, it's like a CD skipping.
Perhaps go onto briefly outline your network setup and others here might be able to suggest some things to maybe try to rectify the issue. Just need to know things like make/type of router, WiFi channels in use, if using a SonosNet setup, other access points and if you use any ‘managed’ switches etc. or alternatively you could contact and speak with Sonos Support via this LINK, but before doing that submit a diagnostic report the next time the issue occurs and make a note of its reference for the Staff to take a look at whilst they are attempting to troubleshoot the matter with you.
Thanks Mark!
Here’s my confirmation number: 1363389118
I’ve used different controllers, but will also try removing/re-adding the service.
I’ve been using Youtube Music now for a few months and the audio glitches only seemed to happen recently. Though, as I said above, they don’t happen with other sources (listening to Bandcamp now with no issues, same with Sonos Radio).
Just wanna ask, is this problem solved? I think I'm also having the same issue.
+14
Hi
Welcome, thank you for reaching back to Sonos Community and providing the diagnostic report.
Can you switch your Sonos Net channel to channel 1 since the current channel your system is in is congested?
Just go to setting » system » network » Sonosnet channel 1.
I recommend observing this in the meantime.
Update us also if removing and adding the music service helps.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Thanks Mark. I’ll change the channel now, but I had already changed it yesterday in an attempt to troubleshoot the issue myself and it had no effect.
I just removed/re-added Youtube Music as a service, so I’ll let you know how that goes.
One possible cause why this issue still continues and now other music services are affected is because of wifi interference.
I’m having the exact same problem as everybody else… if anybody finds a solution please let us all know!
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