Sonos confirms that the 5.1 issue that came in 14.12 is still present in the 14.18 update.
Sonos 14.18 Software Update - 5.1 Issue Still Present
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Interesting that there are many people in the main thread that claim that they’re quite pleased with the new release.
I trust their ears more than I trust a low level CS rep, who probably doesn’t own a Sonos.
But it’s entirely possible that this is merely a step in the right direction, and not a full “it’s finished” release, which may be why they don’t call it out as a ‘it’s finished” in the release notes.
At this point, it doesn't matter what sonos says or what independent test results indicate. Some folks lives have apparently been ruined beyond repair by this "14.12 killed my system” issue.
"Lives ruined beyond repair” …
? That’s also a ‘term’ I am unable to equate with, when it comes to a software issue with a Home speaker system, particularly considering everything else that is happening in the world these days.
I'm not to sure this issue has been fixed?
I've updated to 14.18, my app shows 14.18 in system info, but none of my speakers have done an update, and the sound profile is no different to the previous 14.16 software
Still lacking the base and volume issue, this is a 5.1 dual sub set up, can anyone advise?
Have you simply updated the controller App and are still to update your speaker firmware, perhaps ?
14.18 has improved my system no end, bass on Arc superb and greater definition on play 1' as surrounds
What is this 5.1 issue?
I’m trying my hardest to be patient and understanding, but the answer to your question is literally in the image of this post. You clearly didn’t even bother to look at/read the entire post before commenting. Stop wasting other peoples time because you’re too lazy to use your eyeballs.
the 5.1 issue is reduced output, Volume and bass, when paired with a sub and Trueplay enabled. Kinda been the main topic of conversation around here for over 2 months now…
Well according to most and Peter Pee..it isn’t an issue. Go back under your rock..
It is fixed!
We have had official statement its fixed and even Peter Pee has done tests to show its fixed.
Yeah they say 14.18, I think they may have done an update overnight as auto update is switched on
ill do a new trueplay and see what happens
many thanks
My experience was with 5s and a sub for music playback.
However…….
After much experimentation and frustration I tried a power cycle of all the speakers in that room.
Normal service and sound is back again. 
So my advice to anyone not seeing improvements after 14.8, try a power cycle of all the speakers in that room.
That’s great to hear! Will have to remind anyone that has similar issues after an update to go ahead and power cycle the devices as an initial step.
What is this 5.1 issue?
I’m trying my hardest to be patient and understanding, but the answer to your question is literally in the image of this post. You clearly didn’t even bother to look at/read the entire post before commenting. Stop wasting other peoples time because you’re too lazy to use your eyeballs.
the 5.1 issue is reduced output, Volume and bass, when paired with a sub and Trueplay enabled. Kinda been the main topic of conversation around here for over 2 months now…
My experience was with 5s and a sub for music playback.
However…….
After much experimentation and frustration I tried a power cycle of all the speakers in that room.
Normal service and sound is back again.
So my advice to anyone not seeing improvements after 14.8, try a power cycle of all the speakers in that room.
Yeah i have done that guys, when i check system updates it says im uptodate
But my speakers haven’t gone through the usual long updating process, that i thought they would do..?
Did your speakers go through the speaker update process with the 14.18 software update?
Yes, but if you have auto-update enabled in the App, then in your case it ‘might’ not have been necessary as the speakers might have already updated… er.. automatically.
The fact that it didn’t prompt me to re-tune TruePlay reiterates what OP said. I’ve gotten used to the ‘raw’ power of the system having TruePlay off but it would be nice to get a solution so I can get the best config based on my room. Here’s hoping for 14.20.
Maybe Peter Pee has some more answers on what this update addresses.
Give TruePlay a retune after installing 14.18 - it’s a good sounding profile, the raw low end is not the same as no TP, however the overall sound is much improved, and the low end minus can be eq’d with the sub level; you’re using a TP sound profile for 14.16 (or whenever you last TP’d, if not).
I had turned TruePlay off after 14.10; I’m now using it as of 14.18.
I haven’t installed 14.18.1 - won’t until Peter Pee on YouTube gives his blessing, lol.
The fact that it didn’t prompt me to re-tune TruePlay reiterates what OP said. I’ve gotten used to the ‘raw’ power of the system having TruePlay off but it would be nice to get a solution so I can get the best config based on my room. Here’s hoping for 14.20.
Maybe Peter Pee has some more answers on what this update addresses.
Give TruePlay a retune after installing 14.18 - it’s a good sounding profile, the raw low end is not the same as no TP, however the overall sound is much improved, and the low end minus can be eq’d with the sub level; you’re using a TP sound profile for 14.16 (or whenever you last TP’d, if not).
I had turned TruePlay off after 14.10; I’m now using it as of 14.18.
I haven’t installed 14.18.1 - won’t until Peter Pee on YouTube gives his blessing, lol.
14.18.1 is just an App update for the “dots” bug on iOS. You can safely install this.
Interesting that there are many people in the main thread that claim that they’re quite pleased with the new release.
I trust their ears more than I trust a low level CS rep, who probably doesn’t own a Sonos.
But it’s entirely possible that this is merely a step in the right direction, and not a full “it’s finished” release, which may be why they don’t call it out as a ‘it’s finished” in the release notes.
Hope I'll find the same when I'm back home in November 
I am in the "14.12 and everything since is fine” camp. 14.18 seems to have addressed the volume (non)issue to some degree, i.e., more loud at a given volume setting (subjectively to my ears).
What I do know if that this update has wrecked the gen 2 sub. I have two play 5 Gen. 2s and a sub and the bass is way better with the sub turned off!. The sound is now terrible. It’s basically as if the sub has been disabled.
Is this with Trueplay off? Retuning with Trueplay after the update has fixed the issues for many folks, myself included. If you use the previous tuning, before the update, it won’t sound any better, but after doing a fresh tune, it sounds great again.
I think
Trueplay tuning apparently makes no difference to the issue he’s encountering.
It will be interesting to see if others with that same hardware setup report having a similar, or different, experience. I’ve not (yet) personally seen any similar reports.
I'm not to sure this issue has been fixed?
I've updated to 14.18, my app shows 14.18 in system info, but none of my speakers have done an update, and the sound profile is no different to the previous 14.16 software
Still lacking the base and volume issue, this is a 5.1 dual sub set up, can anyone advise?
I'm not to sure this issue has been fixed?
I've updated to 14.18, my app shows 14.18 in system info, but none of my speakers have done an update, and the sound profile is no different to the previous 14.16 software
Still lacking the base and volume issue, this is a 5.1 dual sub set up, can anyone advise?
Have you simply updated the controller App and are still to update your speaker firmware, perhaps ?
If you’ve not got auto update set, use Check in System/System updates/Check for updates.
Yeah i have done that guys, when i check system updates it says im uptodate
But my speakers haven’t gone through the usual long updating process, that i thought they would do..?
Did your speakers go through the speaker update process with the 14.18 software update?
Yeah i have done that guys, when i check system updates it says im uptodate
But my speakers haven’t gone through the usual long updating process, that i thought they would do..?
Did your speakers go through the speaker update process with the 14.18 software update?
My sonos app first had me update the actual app in the google play store, then when I went back to the sonos app, it prompted me to update the speakers.
Check in About my system and it’ll tell you what the speakers are running.
What is this 5.1 issue?
I’m trying my hardest to be patient and understanding, but the answer to your question is literally in the image of this post. You clearly didn’t even bother to look at/read the entire post before commenting. Stop wasting other peoples time because you’re too lazy to use your eyeballs.
the 5.1 issue is reduced output, Volume and bass, when paired with a sub and Trueplay enabled. Kinda been the main topic of conversation around here for over 2 months now…
Well according to most and Peter Pee..it isn’t an issue. Go back under your rock..
Well thousands of users would beg to differ.
Also, Peter said there was an issue, but it’s less pronounced if you turn off your volume limit. Get your facts straight...
Why are you even here if you arent having a problem? ***
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
For what its worth, I think this was mentioned elsewhere, If you ungroup the rooms then re-group them, the volume sliders start to work for each room. Well, at least they did for me. This was on the Windows 11 application. I hope it helps.
as expected...
What is this 5.1 issue?
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