Just updated to 14.12 only noticed 2 things
Truplay had to be redone for my arc,sub and surrounds not my 5's and sub
Also volume level seems lower on the arc
Just updated to 14.12 only noticed 2 things
Truplay had to be redone for my arc,sub and surrounds not my 5's and sub
Also volume level seems lower on the arc
I have a question if someone can confirm this please?
Before 14.12 I had auto update disabled in the app, as I wasn't planning on updating, my iPhone auto updated the sonos app, which greyed/cleared a few things out such as trueplay and remove/add sub.
I reluctantly updated the system to 14.12 due to this, did it early before posts like this were created, so would have held off!
Anyway does updating the sonos app normally grey settings out like it did this time?
Unsure if in future I should also disable auto updating the sonos app, but then that will be a pain for all my other apps that auto update.
I have rang with multiple diagnostics and all my observations to support and remain vocal on here I can only live in hope 👍
Be careful. I returned my Sonos system after the last update problem and went for the Samsung. Don’t get me wrong, sounds great, the immersion is stunning, better than the Arc, but sub and rear disconnects everywhere. It would turn itself on and off randomly, optical didn’t work, and I had to fight like crazy to get a refund.
I also noticed a difference in sound reduction especially from streaming services,.. Also watching blu rays.
Not a bad idea, I was too gimpy after doing the rest of the house to even think about it then. I’d just post the number here though, I hate using the phone.
Why not try running TruePlay, and when you get the error, submit a diagnostic and call Sonos to see what might be done, or at the very least, provide them hard data of an issue with the release?
May or may not be patch related as I had to replace my too-old Touch with an iPad at the same time.
I’m having a really hard getting TruePlay to work in my 5 foot by 6 foot bathroom.
I have a Beam in there, it was a spare and sits nearly invisibility on a cabinet gaining much spousal approval, so it isn’t as dumb as it sounds. Much less visually obvious than my other options, a Pair of 3s or Play 1s. Sounds great too.
Anyway with the new iPad 8th gen I keep getting “not covering the room” errors even though I carefully place it a couple inches off the four walls as part of my sweeps. If I take it into the tub and sweep in there it seems to get past the room-size issue and allow the tuning. That adds about 2 feet to the 6 foot dimension of the room.
I have rang with multiple diagnostics and all my observations to support and remain vocal on here I can only live in hope 👍
Yes I was too I have got mine so I can use it but and it's a big but it's not good 😩
I have started looking for a replacement system as my av is Important to me so sad
That is really so sad. Sonos is a really, really great system when it works. Just before I updated to 14.12 I was regaining my love of movies, and more specifically, movies on a Sonos Surround setup. And now this issue during the holiday season.
I am going to see a) if they fix this and b) it restores the sound before I start hunting for a new system. But, very very sadly, if they don't then I will have to move on. (It will be back to separates and wire for me).
I am so mad at myself.
Yes I was too I have got mine so I can use it but and it's a big but it's not good 😩
I have started looking for a replacement system as my av is Important to me so sad
I am so mad at myself.
It's not just the ARC driven systems the, it's all the S2 systems?.
Yup all my system now sucks I have turned off truplay to mitigate the issues but it's not helping to much
It's not just the ARC driven systems the, it's all the S2 systems?.
I simply don't believe it.
I made the mistake of updating and now I also have sound issues:
After the 14.6 fix, the sound and stability was restored to full glory. 14.12 has reverted and then some. (At least with the 14.6 issue you had good sound before it dropped).
I am so annoyed at myself that I did not ignore the update messages. It's the kids summer holidays here in the UK, which means it's a perfect time for movies. I now just don't want to watch them and not looking forward to weeks and weeks of no updates to restore.
Yours, in complete disbelief and despair,
Brad
I have reported the new information above and have a case number I will report back when I have more
I have just tested the other speakers in my house
2x 5's +sub gen 3 with truplay on no bass and middle is way higher sounds awful without truplay I can get acceptable sound but not as good as before the update
My 2 moves sound thinner with less bass and truplay switching does little to improve it
So it's not just the arc affected it appears to be across the board the sound signature has changed hopefully it will be fixed as this is not the system I bought and recommended to my friends
For those who are experiencing the significantly lower volume levels, I’m curious to know what your setup is. What model TV is the Arc connected to? What media devices are you using? Is the lower volume with both TV and music audio?
Apple TV and LG CX. Everything is way, way quieter and muddled. No bass. It is so bad.
I have an Arc, Sub gen 3, and Play 1 surround setup. I have noticed that if I toggle the Trueplay off, then the sub seems to come back a lot better. Not as good overall sound as pre-update, but right now my system with Trueplay off sounds a lot better than Trueplay on, particularly in the bass. I can barely tell the Sub is even there with Trueplay on.
Just turned mine off it doesn't fix it but it is more usable now and the sub is sounding better
This guy explained what's wrong with the update + sub✌️🥰https://en.community.sonos.com/troubleshooting-228999/s2-update-14-12-sub-issues
I have an Arc, Sub gen 3, and Play 1 surround setup. I have noticed that if I toggle the Trueplay off, then the sub seems to come back a lot better. Not as good overall sound as pre-update, but right now my system with Trueplay off sounds a lot better than Trueplay on, particularly in the bass. I can barely tell the Sub is even there with Trueplay on.
Well I’ve just been on to a very helpful person at Sonos, confirmed that they are indeed working on a fix for the problem. I hope it’s soon, I have 30 days to return. Such a shame that this once decent brand has taken such a nosedive. Mind you, I’ve tried so many other soundbars, all of them having problems.
Had my arc, sub and ones for about 18 months now and have been blissfully happy with them.
Downloaded the new update over the weekend and what a difference. As others have said the update seems to have muted they system and I now have to listen at approx 50% volume. That would have shaken my house pre 14.12. The system now just sounds flat and devoid of any dynamic range.
If the system sounded like this out of the box on day one it would have been packed up and sent back immediately. I couldn’t believe the results from true play. I even re ran with my iPad as I assumed it hadn’t worked properly with my phone.
Please put the system back to how it was pre 14.12. There was literally nothing wrong with the audio quality. Not happy.
I never had an issue hearing dialogue myself but it seems some people like this update either they have no issues like us or it suits their preferences
I never had an issue with dialogue previously either, in fact I never had an issue with anything regarding the Arc, Sub or my 1SL’s. For me, it worked perfectly in the way it was intended and I was extremely happy.
Anyhow, I just called up and they said there’s been ‘some’ positive reviews but mostly negative ones and that the engineers are underway in making a fix. It was portrayed that it’ll be a ‘middle-ground’ update, lets hope for a return to how it sounded originally - Award winning sound! Fingers crossed. I’ll probably go a bit quiet on here now, replying to posts has got me nowhere and I don’t want to be branded a keyboard warrior. But great chat nonetheless. Eyes and ears peeled..
I never had an issue hearing dialogue myself but it seems some people like this update either they have no issues like us or it suits their preferences
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