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In the new 2024 Sonos App :

Where are the alarms settings? 

Where is the Last.fm service?

Where is the Android widget?

This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

wordwrkr: You get management in a big rush to ship an update, the update is a miserable failure, you discover you can’t go back, you discover going forward is a LOT harder that you thought, things blow up, you get fired.

Nobody outside Sonos knows exactly where, or how many fingers to point.

IMHO, looking backwards - except when adjusting the code - is a waste of time at this point. We’ll see how this pans out in the months ahead. I don’t see this being “fixed” any time soon. The article (Verge?) that quoted a Sonos employee as saying that “they’re not going back” wasn’t surprising as it may very well be true they can’t or won’t but, I hope they can provide options for some of us non-streamers.

I don’t personally think Sonos will opt to revert back to using SMBv1, by default, (as it’s considered to be a security risk) - although they might perhaps come up with something that makes sharing ‘locally held music’ easier for users, but I think that will likely take a while to implement.

I struggle to find any Apps now in the various online App stores that support that version of the network sharing protocol. Everything these days seems to be using the more secure SMBv2, or higher. Microsoft were telling users around 5/6 years ago to move away from SMBv1 and it was around that time i upgraded my PC’s & NAS to use SMB v2 as a minimum. So the switchover to the new App last May didn’t affect access to my locally held music - the only issue I saw back then was a lack of album artwork in places in the App, but that has now improved with the various App updates.

What I do like with the new Sonos App, is the search facility for use with my locally held music library and the fact I can use the feature to search all my installed music services individually, or in one fell swoop.

Here’s hoping though that you are able to get the library access matter resolved at some stage in the not too distant future.🤞


I think for many of us long-term and perhaps once loyal Sonos customers/users/evangelists, that last year has been pretty awful.  Even for those of us have have some decent level of home network skills/experience, it’s been tough to see update after update, often fix 2 things and break another one or 2 in the process. 

The decision to move a majority of operations off the local network and putting Sonos Services/operations as a man-in-the-middle just makes the entire environment much more complicated for the users & developers.  

Consumers of Whole-Home-Audio should NOT have to become experts at fixing these new and much more complex networking/mesh system issue period.  Too many don’t have the knowledge base, time, or desire to spend hours with so-called Sonos support or scan the thousands of forum topics/discussions here or on Redit et al.  They want plug, play, and music - like Sonos promised from the start.   

https://www.theverge.com/2025/1/15/24344430/sonos-cco-deirdre-findlay-leaving

Management has be worse than incompetent and we’re finally witnessing some action, but the fundamentals of how we now interact with our expensive speakers/sound equipment has apparently changed from now on.  Even if they fix the major on-going bug/features, too many users will have sub-par performance/lags/drops/static and more. 

While the majority of us openly thank the awesome folks who continue to help others on these forums, expecting the average customer to have such background/experience/knowledge and energy to make their gear work as it did last May is an artificial expectation.  

kassey22000… I couldn’t have said it better. Let’s hope some miracle(s) happen in the near future. Until then, I’ll probably limp along like many of us are doing. Thanks for speaking up in a concise and eloquent manner.  And, thanks for the links. I’m gonna read that one now.  Brad


Ken Griffiths… Again, thanks for the FileBrowser suggestion; those people are a world of help. I downloaded FileBrowser Pro and not only did the USB drive show up immediately but, so did the Sonos Family Room folder and all of its contents. The Sonos app still couldn’t add my library but I didn’t expect FileBrowser to fix that. (apparently to play the music, I’d need their app MusicStreamer but, that’s a different issue.)

My lingering question is this:  File Browser utilizes all three SMB Protocols: Versions 1, 2, and 3.  Sonos only recognizes 2 and 3. With that being noted, do you think that FileBrowser was able to recognize, mount and utilize the contents of the Crucial X8 SSD because they still utilize SMBv1?

I read somewhere that IF my USB drive isn’t formatted as per new Sonos guidelines, that will cause issues as well. The drive is currently formatted APFS = Apple File System while my upstairs office Samsung SSD is formatted with Mac OS Extended. Neither of these show up in the Sonos app under Your Sources.

 Just thought I’d throw this out there. I’ll create an isolated music folder on the internal drive of the iMac when I take a break from these latest efforts.

Thanks all…  Brad


Ken Griffiths… Again, thanks for the FileBrowser suggestion; those people are a world of help. I downloaded FileBrowser Pro and not only did the USB drive show up immediately but, so did the Sonos Family Room folder and all of its contents. The Sonos app still couldn’t add my library but I didn’t expect FileBrowser to fix that. (apparently to play the music, I’d need their app MusicStreamer but, that’s a different issue.)

My lingering question is this:  File Browser utilizes all three SMB Protocols: Versions 1, 2, and 3.  Sonos only recognizes 2 and 3. With that being noted, do you think that FileBrowser was able to recognize, mount and utilize the contents of the Crucial X8 SSD because they still utilize SMBv1?

I read somewhere that IF my USB drive isn’t formatted as per new Sonos guidelines, that will cause issues as well. The drive is currently formatted APFS = Apple File System while my upstairs office Samsung SSD is formatted with Mac OS Extended. Neither of these show up in the Sonos app under Your Sources.

 Just thought I’d throw this out there. I’ll create an isolated music folder on the internal drive of the iMac when I take a break from these latest efforts.

Thanks all…  Brad

I use their MusicStreamer App - that is excellent too by the way… a bit of a learning curve, but it has a lot of useful features under the hood. Anyhow that’s off topic. I personally did not think/believe that File Browser supported SMBv1 - are you sure that’s the case?

If it is, and/or you have your share working with SMBv2 or v3, then I’d have thought the same share would work with Sonos (using the same path, username and password)?

This Sonos Support link mentions some further information, perhaps see if it might assist you…

https://support.sonos.com/en-us/article/shared-folder-not-added-due-to-unsupported-file-system

Also do not forget that if you have a music library stored on an external USB hard drive and are using macOS 10.15 or higher, you may see a “No selections are available” error when browsing the library. These are the steps to give Sonos the required permissions to access your library and resolve this error.

  1. Open System Settings on your Mac.
  2. Click on Privacy & Security, then Full Disk Access.
  3. Click the toggle next to Sonos Library Server.
  4. Open the Sonos app.
  5. Update your music library by going to Manage > Update Music Library Now.

Navigate back to the Music Library menu under the Select a Music Source section, and you will now be able to browse your library.

 


By the way ​@SlamDesi, did you try sharing a ‘temporary’ library folder ‘share’ on your Mac PC’s hard drive with a few albums copied to it and an assigned user, just to see if that would work for you?


By the way ​@SlamDesi, did you try sharing a ‘temporary’ library folder ‘share’ on your Mac PC’s hard drive with a few albums copied to it and an assigned user, just to see if that would work for you?

Hello, Ken… I haven’t gotten to the temporary share folder on the iMac’s internal drive yet.  I definitely will do that soon and, as you said, use only the Sonos iOS mobile app to add it to see what happens.

As for FileBrowser, their online documentation lists that they do support SMBv 1, 2, and 3. I have yet another email reply into Nathan at FileBrowser asking if that fact would render a non-answer in my case. I don’t know if I’m making sense but, if FB allows a “potential” SMBv1 driven drive to connect, that wouldn’t do me much good.  FYI: I used the same network path, user name and password as I do with Sonos and Filebrowser immediately negotiated contact. I guess I’m getting closer.

On to MusicStreamer… the only downside of that for me is that it casts music via Chromecast or AirPlay and, from what I’ve read on Sonos’ site is that if one is using older products, it may - or will not - work. I still use a Playbar BUT, I also have two quite new Fives that are grouped in my Family Room with an older Sonos Sub.

Thanks, Ken…  Brad


I didn’t know FileBrowser still supported SMBv1, I thought they had moved away from that. It surprises me, as not many Apps support SMBv1 these days.

I use MusicStreamer for .m3u playlist creation and export those to the local library for use in Sonos, but that said, the playlist loading to a room queue has a bug at the moment which is still to be fixed. I just prefer those type of playlists compared to the library.xml option as they load quickly - A 25,000 track playlist (as an example) can be added to a queue and playing on Sonos devices within 5 seconds, which is pretty good IMHO. I could never get a .xml file to do that.

Anyhow, I think the Hard Drive temporary shared folder test is worth trying, when you perhaps get a moment. Let us know how you get on with that. I assume you will just follow the instructions from the link @jgatie gave you the other day.


One more thing, Ken… I read a post regarding an external drives file format may keep Sonos from successfully connecting with the drive if it has been formatted in any other format other than Mac OS Extended (HFS+).  The drive that I can’t seem to add to the library is formatted using APFS (Apple File System).  It usedto work pre-May of 2024 but now does not. How long has this limitation been in effect?

Thanks as per usual…. Brad


I didn’t know FileBrowser still supported SMBv1, I thought they had moved away from that. It surprises me as not many Apps support SMBv1 these days.

I use MusicStreamer for .m3u playlist creation and export those to the local library for use in Sonos, but that said the playlists loading to a room queue have a bug at the moment which is still to be fixed. I just prefer those type of playlists compared to the library.xml option as they load quickly - 25,000 track playlist (as an example) can be added to a queue and playing on Sonos devices within 5 seconds, which is pretty good IMHO. I could never get a .xml file to do that.

Anyhow, I think the Hard Drive temporary shared folder test is worth trying, when you perhaps get a moment. Let us know how you get on with that. I assume you will just follow the instructions from the link @jgatie gave you the other day.

Yes, I have jgatie’s instructions printed out and will follow them verbatim.  As Sonophone is still working, I think I’ll forego delving into MusicStreamer.  Thanks, Ken.  (I’ve followed the Adding a share to the library so many times I have it memorized but, I ‘will’ defer to that link again.)


One more thing, Ken… I read a post regarding an external drives file format may keep Sonos from successfully connecting with the drive if it has been formatted in any other format other than Mac OS Extended (HFS+).  The drive that I can’t seem to add to the library is formatted using APFS (Apple File System).  It usedto work pre-May of 2024 but now does not. How long has this limitation been in effect?

Thanks as per usual…. Brad

As far as I can recall that limitation has been in place for a long time (years). Certainly that Sonos Support document was way before the new Sonos App was introduced.


One more thing, Ken… I read a post regarding an external drives file format may keep Sonos from successfully connecting with the drive if it has been formatted in any other format other than Mac OS Extended (HFS+).  The drive that I can’t seem to add to the library is formatted using APFS (Apple File System).  It usedto work pre-May of 2024 but now does not. How long has this limitation been in effect?

Thanks as per usual…. Brad

As far as I can recall that limitation has been in place for a long time (years). Certainly that Sonos Support document was way before the new Sonos App was introduced.

I was thinking that may be the case. One less thing to mess with. I was gonna buy a Samsung T7 SSD and format it HFS+ but, not now.  I just saved $100.  That’s a “Glass Half Full” attitude, right? 😋


@SlamDesi

Also just to say in the Sonos MacOS desktop controller  App, you were/are likely using the HTTP protocol, rather than SMB for the library share - so it could be the partition ‘format’ of your connected Drive - you’ll soon know though, if things do work with the SMBv2 temporary library folder share, if you go onto perhaps test that using the instructions in @jgaties link. 


@SlamDesi

Also just to say in the Sonos MacOS desktop controller  App, you were/are likely using the HTTP protocol, rather than SMB for the library share - so it could be the partition ‘format’ of your connected Drive - you’ll soon know though, if things do work with the SMBv2 temporary library folder share, if you go onto perhaps test that using the instructions in @jgaties link. 

Who knows for sure? Placing the folder on the internal drive should render some kind of answer one way or the other. If it doesn’t work it’ll probably be my last attempt and hope that, in some otherworldly way, Sonos creates a patch for us knuckle draggers.

P.S. I had to laugh when I noticed that, next to my screen name, I’m referred to as a “Renowned Enthusiast II”.  A renowned enthusiast who can’t get his music to play. 😂


Who knows for sure? Placing the folder on the internal drive should render some kind of answer one way or the other. If it doesn’t work it’ll probably be my last attempt and hope that, in some otherworldly way, Sonos creates a patch for us knuckle draggers.

P.S. I had to laugh when I noticed that, next to my screen name, I’m referred to as a “Renowned Enthusiast II”.  A renowned enthusiast who can’t get his music to play. 😂

.. at least there’s AirPlay, UPnP, Desktop Controller, or 3rd-Party App to keep things playing until you are able to get the library share resolved. By the way, rather than considering an SSD drive, would you not rather go with a NAS box and not leave your PC ‘on’ all day instead?

You could also consider using Plex, or maybe use the iBroadcast Service, to host your library and link those to Sonos. There’s still plenty of options open to you besides the Mac library connection. Although I suspect it will get resolved at some stage. Maybe the temporary library folder share on the internal drive will throw some light on your issue.


After too many years I am finally researching for a Sonos replacement. It's bloody shocking how bad this product is. Cmon Sonos get your f***ing act together, its a disgrace.

Moderator Note: Modified in accordance with the Community Code of Conduct.


Who knows for sure? Placing the folder on the internal drive should render some kind of answer one way or the other. If it doesn’t work it’ll probably be my last attempt and hope that, in some otherworldly way, Sonos creates a patch for us knuckle draggers.

P.S. I had to laugh when I noticed that, next to my screen name, I’m referred to as a “Renowned Enthusiast II”.  A renowned enthusiast who can’t get his music to play. 😂

.. at least there’s AirPlay, UPnP, Desktop Controller, or 3rd-Party App to keep things playing until you are able to get the library share resolved. By the way, rather than considering an SSD drive, would you not rather go with a NAS box and not leave your PC ‘on’ all day instead?

You could also consider using Plex, or maybe use the iBroadcast Service, to host your library and link those to Sonos. There’s still plenty of options open to you besides the Mac library connection. Although I suspect it will get resolved at some stage. Maybe the temporary library folder share on the internal drive will throw some light on your issue.

   Hello, Ken… I thought that I’d fill you in on the latest. I have FileBrowser loaded on my iPhone and, I’ve been in contact with their Support staff who are “very” willing to help. First off, FileBrowser found and mounted the external drive that’s M.I.A. from the Sonos iPhone app. Wonder if it was just because FileBrowser catered to all three SMB protocols, I asked that question of the FileBrowser folks. The rep told me that I could manually set the SMB for their app and, I did so.  I set it to SMBv3 and then rebooted their app.  It found the external folder in question without a hitch so, I don’t have an SMB issue. I then opened Sonophone and, it still listed and played my music. I reported this to FileBrowser support and they assured me that my issue wasn’t SMB related. Naturally, there may be at least one detractor after they read this.

   Moving on to the isolated music folder test on the internal drive of the host iMac.  Being a newer iMac with a recent OS (Sonoma), it’s not like my older iMac and OS up in my office in that one cannot just create a folder in the Macintosh HD folder and drop files into it.  You have to navigate to the User folder (located in the Home folder) and create it there. I did that and then dropped in a folder with about 4 sub-folders in that.  I made sure it was wide open to every human and piece of software on the planet then, launched the Sonos iPhone app to add it. No luck.  Again, I’m gonna distance myself from this whole thing for a bit.  As per FileBrowsers suggestion, I may next attempt to use the IP Address of the library instead of the iMac’s name.  Their example was "\\192.168.1.5\Sonos Family Room”.  I don’t know about the direction of the slashes as I’ve always used “//” and not “\\”and, that used to work… like a lot of things.

   That’s all for now.   Brad

  


@SlamDesi,

Yes, when adding the library for Sonos it’s / forward slashes, like so… //192.168.1.5/Sonos Family Room/

But first, can I suggest you rename and remove the spaces from the ‘share folder name’ and reduce it to 15 alphanumeric charachters only, so it complies with the netbios naming convention - you might then hopefully be able to use the netbios name in the UNC network path instead of using an IP address. I’m not sure that folder name ‘Sonos Family Room’ will work. Try “familyshare” instead, (or something similar).

See link:

https://www.zubairalexander.com/blog/windows-computer-name-best-practices-and-recommendations/


@SlamDesi,

Yes, when adding the library for Sonos it’s / forward slashes, like so… //192.168.1.5/Sonos Family Room/

But first, can I suggest you rename and remove the spaces from the ‘share folder name’ and reduce it to 15 alphanumeric charachters only, so it complies with the netbios naming convention - you might then hopefully be able to use the netbios name in the UNC network path instead of using an IP address. I’m not sure that folder name ‘Sonos Family Room’ will work. Try “familyshare” instead, (or something similar).

I’ll give that a go too, Ken. Like other suggestions, there’s a nagging suspicion that I “may” have tried this at some point since May of ‘24. Again, other apps have connected using the exact naming convention that I’ve always used pre-5/24.  Who knows?  I’m constantly amazed what part of Full Access Sonos can’t understand.  As for your reference to Plex and other options, I’ve looked into that and Audirvana.  So far, Sonophone for $4.00 is hard to beat and, he’s regularly updating his app.


I’ll give that a go too, Ken. Like other suggestions, there’s a nagging suspicion that I “may” have tried this at some point since May of ‘24. Again, other apps have connected using the exact naming convention that I’ve always used pre-5/24.  Who knows?  I’m constantly amazed what part of Full Access Sonos can’t understand.  As for your reference to Plex and other options, I’ve looked into that and Audirvana.  So far, Sonophone for $4.00 is hard to beat and, he’s regularly updating his app.

Yes, whichever route you prefer to go, you’ve spent long enough on trying to get this matter sorted. I’ve no idea why it doesn’t work. I don’t think the internal drive share would work currently mind, as the path has spaces in the shared folder name and its name is too long.

If it doesn’t work with the name of the shared folder set as ‘familyshare’ then I’ve no idea either, why it’s not working for you - I guess you could also go onto try it with the MAC PC IP address too instead of the computer name in the path, but watch the IP address hasn’t changed in your testing, that’s if it’s address is dynamically assigned by the routers DHCP server.

Anyhow I hope it works, as otherwise I’m out of ideas here too.


I’ll give that a go too, Ken. Like other suggestions, there’s a nagging suspicion that I “may” have tried this at some point since May of ‘24. Again, other apps have connected using the exact naming convention that I’ve always used pre-5/24.  Who knows?  I’m constantly amazed what part of Full Access Sonos can’t understand.  As for your reference to Plex and other options, I’ve looked into that and Audirvana.  So far, Sonophone for $4.00 is hard to beat and, he’s regularly updating his app.

Yes, whichever route you prefer to go, you’ve spent long enough on trying to get this matter sorted. I’ve no idea why it doesn’t work. I don’t think the internal drive share would work currently mind, as the path has spaces in the shared folder name and its name is too long.

If it doesn’t work with the name of the shared folder set as ‘familyshare’ then I’ve no idea either, why it’s not working for you - I guess you could also go onto try it with the MAC PC IP address too instead of the computer name in the path, but watch the IP address hasn’t changed in your testing, that’s if it’s address is dynamically assigned by the routers DHCP server.

Anyhow I hope it works, as otherwise I’m out of ideas here too.

Thanks, Ken.  FileBrowser’s Support guy told me how to find the IP Address for our iMac. It’s listed right next to my wife’s iMac name in their app.  We’ll see where the chips fall.  The longer this goes on, the more numb I’m becoming. 😐  Man, you’ve been great at trying to arrive at a solution for me and I appreciate that. Your suggestion to reach out to FileBrowser has been a wealth of information and, those guys (one guy in particular) has gone WAY beyond what I’d expect anyone to do.  Thank you.


I guess I’m either lucky, very tolerant, or way too easy going - maybe a combination of all. Even last year when there were endless issues with the app, I still didn’t think they were anything to explode over. I’ve used the must up-to-date app and have had no issues. I even added three new items, worked like a charm!


I guess I’m either lucky, very tolerant, or way too easy going - maybe a combination of all. Even last year when there were endless issues with the app, I still didn’t think they were anything to explode over. I’ve used the must up-to-date app and have had no issues. I even added three new items, worked like a charm!

Are you Mac or Windows?


Previously I uninstalled Sonos update and side loaded the old version.  Worked fine until one day Sonos forced me to update again.  WHY?!?

Legally, Im confused that Sonos could sell us a product and then push an update removing all kinds of features that may have helped to sell the product.

I dont know of anything better than Sonos for playing my Spotify in my house, but all my podcasts vanished and the app is missing so many things I could do before.

I guess the biggest hit is to my loyalty -- on older Sonos, I was amazed and loyal.  On this new mishmash garbage, Im annoyed and would go to a competitor.

Sonos, if you're going to disrupt with something radical and new, dont force everyone to adopt.  Have the option, and see what people think!  If they hate it, say "Ooops" and go back to the drawing board!

The best part of this is management felt the impact.  But all of this could've been avoided with a "consumer first" mentality.  Hopefully they figure it out.


Hi everybody, 
i have a question to sonos or the community because maybe i miss something,
It about Queue Management inside the Android App and inside the Web App.

Both app nearly working for me to play ongoing music and change the queue on the fly.
Nearly i have a problem with one or the other app.

Android:
Here i can resort the songs in the queue with drag and drop. But the problem what i have in the android app is, that as soon i click on a song  in the queue it immediately starts this song. this is a problem if you are scrolling through the queue on the touch screen it happens easily that a new song starts to play.
In the search it is a greater problem. If you search through songs and you click and scroll, it often happens that you click a song accidentally and this means it replaces your entire queue with this one song.

Web-App:
There are not the problems described above, but there it is not possible to rearrange the songs in the queue. No drag and drop or something else to resort songs in the actual queue.

So the QUESTION is, do i miss maybe an option (i dont think so)?
AND if i dont miss an option then is the Question if Sonos is aware about this two topics.
I what be easy done to add the function in the WEBAPP to restort the Queue per drag and drop.



 


@Stoihauser,

There’s no option to manually sort the playing room queue in the Sonos Web App so that is probably something that needs to go forward as a ‘feature request’ and that’s a +1 from me too for that to be added.

I use iOS mostly as my Sonos Controller App and I’m not seeing the issue when rearranging the queue that a selected track I propose to move, (incorrectly) starts playing. I can just grab it and slide it to a different position in the queue.

Are you using the three-lines ‘pie’ grab icon to move the tracks in the queue? - See the attached screen-capture animation from my iPhone controller - I presume the Android controller should work much in the same way as the iOS controller? Try selecting the icon to move your tracks, hopefully they will move and not start playing.

I’m not too sure what you mean on the App search results screen - perhaps post a quick video of what you encounter on that screen.


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