In the new 2024 Sonos App :
Where are the alarms settings?
Where is the Last.fm service?
Where is the Android widget?
This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.
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This may be the first almost painless update since the May disaster. Mac desktop app updated on the first attempt, and I only lost my place in my playlist. Speakers remained, and I can now access my imported playlists. I plan to keep my Sonos playlists updated, just in case…
Now to see if my iPhone battery life has improved any with the update.
I had my music library working yesterday (no playlists but the media was there) and now, NOTHING. No artists, albums, composers, etc.
Did Sonos break the networked drive work-around?
Sigh.
Close to giving up and ebaying everything and replacing it with Apple Pods.
I don’t know, as I’ve had no reason to call in. However, this person has posted in several threads with the same issue, without any indication that there has been any contact attempt to address the issue they’re experiencing, that I’ve seen. I’m hoping that they just haven’t said what information they’ve received, as knowing what was said might give us knowledge as to what not to suggest. And might give us a clue as to whether we’re dealing with S1 or S2, what device their controller is on, which operating system it runs, how their Sonos system is connected, where their library is stored, and other information that might assist this community in helping them figure out why their system isn’t working.
Honestly, I’m not sure that if I had an issue, wait times would be significant. For instance, I was waiting for another company’s assistance yesterday via a phone call for two hours, but I needed assistance, so it was worth the wait, as once I spoke to someone, they were able to resolve the issue I was experiencing. I’d think, if my system was misbehaving, I’d be willing to wait for Sonos Support.
Did you think they might just want to vent? Everyone has a good reason to. I deeply regret buying a one sl and a sub-mini last year. Big mistake. Could've just bought a modern stereo setup.
It really should be quite obvious by now that when people had a working system before the new app/firmware and now don’t, that it wasn’t their fault. In this case I don’t see why the onus is on the user to have to put effort into fixing something they didn’t ask for and still (even it it’s working as well as it can) fails to deliver key basic Sonos function. Of course now the T&C’s have been updated post this mess to state that Sonos ‘can’ remove function they’ll no doubt resort to that excuse too…
The T&Cs have stated for years that Sonos can remove functions. Nothing new about that.
Wow 10 weeks and finally some sort of apology.
Sonos arrogance is breathtaking. To say “after some updates the majority of our users are getting a robust experience. The app is garbage release the old app asap!!
Another new release on android today.
---------
New app features.
Bug fixes and improved performance.
————————
Introduced TV Audio swap for Sonos Ace from Arc, Beam, Beam 2, and Ray
Added S2 to S1 downgrade tool
Added NFC setup authentication
Added mute buttons for individual products in Group Volume controls
Added the ability to “forget system”
Improved reliability when starting playback from a playlist
Haven't tried it here but some folks are being offered a call-back option after they have been on hold for a few minutes.
It is very interesting after the recent updates for a while the app seemed to be a little more stable at least until recently when it started dropping speakers again and the volume control slider would move around by itself about me touching it.
When I tried 3rd party SonoPad iOS app out of desperation to control and play music through my Sonos speakers I’m able to do so without the speakers dropping out. If my configuration is the root cause of all these stability issues or if my router is at fault or my network is on the wrong channel how come I can switch to one of three other 3rd party applications to control my Sonos speakers and they work fine. Gratitude that these alternate 3rd party Sonos control applications are Nowhere near as sophisticated nor do they have all the features I used to have with the previous iteration of the Sonos app, but at least I’m able to play music with them.
I am getting very tired with the Sonos support technicians apologist that seem to be bending over backwards to explain the problems with the Sonos app as being anything other than a monumental screw up,
I will be patient and wait for Sonos to fix their application all I’m asking is the support personnel to mitigate the tendency to imply that every issue is related to the user.
It's a worry. One wonders what goes on in people's minds.
I cannot use my queue as all. My Sonos is of no use to me anymore!! Fix this!!!!
I cannot use my queue as all. My Sonos is of no use to me anymore!! Fix this!!!!
Not sure what you mean by use your queue, but queue management and playlist management are coming in Sept/Oct apparently.
Rhonny.....have you never added albums to the queue? That is pretty self explanatory. I can walk you through it if you can't figure it out.
YES. The library is back. NO. It doesn’t work. For sanity sake guys get a grip. I see the albums but nothing plays, no error just doesn’t play! Can’t search, the usual “something went wrong, try again later”. Later being when? A year maybe?
Why bother?
Wrong sharing protocol or share-permissions perhaps? Maybe ensure the share is using SMBv2 (or higher) and that the user/credentials assigned have the correct ‘read only’ permissions. It’s probably not the new Sonos App (assuming you’re using the latest version) as it’s working for many others now, who have posted confirming this, and it works here for my setup too. See attached.
Rhonny.....have you never added albums to the queue? That is pretty self explanatory. I can walk you through it if you can't figure it out.
I thought
Correct, Ken.
YES. The library is back. NO. It doesn’t work. For sanity sake guys get a grip. I see the albums but nothing plays, no error just doesn’t play! Can’t search, the usual “something went wrong, try again later”. Later being when? A year maybe?
Why bother?
It found the music and added it. You can see the images and tracks. Just won’t play.
So … if this is the protocol why don’t they warn you or send any kind of error? Why does it use two protocols to list and then play?
something helpful would be very useful and I’ll bet the average joe could not sort this.
The old Sonos app was more intuitive to navigate.
With the new app I have to join an existing setup every time.
The old Sonos app was more intuitive to navigate.
With the new app I have to join an existing setup every time.
That’s clearly a fault. You don’t need to join a setup each time you want to use the app. Even with the new app this isn’t a frequently seen issue (although it has been seen).
Other than reinstalling the app, and rebooting your router and speakers, the only other thing to suggest perhaps is to contact Sonos as they will be able to see what your system is up to….
EDIT- one more thing. Your bio says you have older S1 speakers. Downgrade them all from S2 to S1 with the tool added to the app update last week, and use the S1 controller app instead. I suspect that would be the solution.
Good grief Sonos , this S***show is going on 4 months. Went to turn off my music and I get this. And that was after trying get it to turn it on for 5 minutes earlier..Get your s*** together!
Moderator Note: Modified in accordance with the Community Code of Conduct.
If Sonos can’t stream a file because it can’t connect to an SMB v1 share then how hard can it be to actually display an error message stating that to the user? At least then you’d know with some certainty what your problem was.
Which ever way you cut it, the new App/Firmware combination is very poor at best. “Something unexpected went wrong” or worse nothing, is just plain lazy.
Heh, I’m currently going through a “what can I break” while upgrading process and the new app has definitely had some.. um… “interesting“ choices made, to put it politely 
To move things around to try and make it more challenging and induce failures so I can look at why it would fail or cause instability I wanted to move 3 speakers with the firmware upgrade to WiFi before switching the disconnected ones back on which would want to join Sonosnet
I was faced with this message
So under manage system I can see 4 products, but trying to setup WiFi there are no products. The message is unhelpful.
What it actually means is all your products need a factory reset to configure WiFi settings, but no where in the app does it state whether the products it can see are gen 1 or gen 2.
As a user I need to remember which products are gen 1, which are gen 2 and which gen I have switched on.
About my system shows a hardware revision, so instead of saying no products found why not used the known hardware revisions either before or after searching the network to identify them and say the products can’t be configured in the app and need a factory reset. 
I downgraded two of my speakers to S1 today.
From unusable crappy cloud dependent paperweights to quick responsive usable speakers.
Wow!
Not a chance in the world I will “upgrade” to any new software that Sonos releases nor buy any more products from a company that is run like this. But now at least I have usable speakers until I find replacements from another company that knows what they are doing.
(HomePod bought as replacements seem to lack the possibility to control set alarms from Home Assistant, might return them but time will tell. Otherwise they beat the Sonos 1:s hands down if you live within the Apple echoststem and use Apple Music!)
iPhone users have expressed relief by using a third party app called SonoPhone. Sonos should contact the developers and work with them to resolve the current issues. Passionate and talented people often go the extra mile to make a positive difference,
Thanks
Are, I see. I have seen a couple of bugs lately myself.
Known for high quality - all lost now and I regret my large investment in Sonos products. Our new home in Naples will NOT have Sonos !!!!
I’ve never wanted to leave a subscription or change out my equipment more in my life - all over this horrendous app. Why can’t Sonos just go back to the previous version until they fix the 1,001 problems on this new one?
Help us out Sonos. This is unacceptable for the amount of money your products cost.
*Moderator Note: Title modified in accordance with the Community Code of Conduct.*
The new sonos app is simply terrible! I know everyone knows that. But why has this not been removed and put back to the previous version until its fixed.
I currently have £3k worth or unusable speakers which just say 'something went wrong every time'
This is terrible! I love sonos and always been a fan and introduced lots of people to the product. But it needs to be fixed!
Put it back until you have it fixed! Otherwise people's products are useless and not fit for purpose
There was a proposal about them going back S2 16.0 a few days ago.
Should never have it abandoned anyway. I chose not to update but S2 16.0 no longer works
Anyway the point is they have since announced reverting to S2 16.0 is not possible.
With this much time gone, i have no confidence in them at all.
Best case scenario some features will be removed by stealth.
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