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In the new 2024 Sonos App :

Where are the alarms settings? 

Where is the Last.fm service?

Where is the Android widget?

This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

How do you see your play3 without network ?


Maybe I’m wrong, but I haven’t seen an IOS app update in a while. And today is Friday, so nothing is going to happen for at least five more days. 


Its Working Fine on my side

 


I moved on months ago from Sonos, they are overpriced crap. Too many young woke people in leadership. This will be going on for another few years or until the head is fired along with the software heads…..


May I ask you to which brand you moved. I think about the same but have not anything in mind.

i have Sonos in my whole house, but since they changed the App I’m very unhappy. And the worsted is they do think it’s all right.

this is not acceptable for me.

The hardware is fine for me, but my whole family is struggling with the App.

Thanks for any suggestions 


My system fortunately was getting better again with the latest updates and now is running well. I think Sonos is on the way back to a working app… hopefully soon for everyone. 

I kind of agree, the latest Android version is nearly working daily for me, but honestly it's just because I have all the gear and have cried with frustration for the last 6 months, if I just bought it all and installed it, I would think the app was awful and send it back, such a sorry state of affairs.


Really?!

 

For many of us, less listening.


My Sonos S2 app for iOS is not loading. (and S1 redirects me to S2) ? 

The App was getting worse and worse….slower and slower...and now it's not even loading???

What should I do (I have 4 Play1, 2 Play3, 1 Sub and 1 Beam!!!)? 

Thank you

N.B. When it was still working, it was also getting less and less intuitive to use.


As a long-time Sonos fan the latest update has left me wondering what is going on? The app is frustrating to use as it is not intuitive. I am open to change when the change is progressive, but this has definitely been a HUGE regressive programming adjustment. Please fix!!! How can we wipe this new app and reinstall the previous edition?

You can't. 3 months ago you could and I had gone back to a previous working version on my PC. Everything worked fine. Tried to use it on Wednesday and it wouldn't even let me in till I upgraded to the none working version. 


https://www.headphonesty.com/2024/09/sonos-ignored-technical-debt-paid-price/

Stupid and arrogant staff, not listening to their developers

What a mess, they deserve to go bankrupt!

 

 


With the latest update (28/10/24) the following features are still missing:

Editing/creating Sonos playlists on Android (This was a major reason I moved to Sonos! The ability to mix tracks from multiple sources)

Album Art in Music Library still not displaying.

 

Come on guys!


Is there anyway to improve the new apps recognition of my speakers ? It takes 30 seconds + for it to show my system and then another 30 to start playing from Amazon Music / sonos. Its awful and that's even if it works. Sometimes it pretends to play and doesn't other times if forgets a system is even there. I am so fed up with this whole thing


In the new 2024 Sonos App :

Where are the alarms settings? 

Where is the Last.fm service?

Where is the Android widget?

This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

Genuinely lost for words at how bad this app is!!!

thousands of pounds spent on these premium products, buggy speaker updates and now this morning the app doesn’t even load on my device!!

ive been a supporter of this brand for years but this is the WORST app update I’ve ever seen, I can’t even play tracks from Amazon music with option to skip tracks. The disrespect shown to customers is unbelievable and I wouldn’t be surprised if Sonos disappeared


Besides the sad fact that the current application lacks feature parity with the former one, it still has puzzling connectivity issues compared to the desktop apps (Mac in this case, but I’m quite sure this is the same with Windows). I have a speaker quite far away from my wifi transmitter, so its signal is rather weak. It sometimes loses its loaded playlist, and this has been the case for… forever I guess. But when this happens, the mobile application has trouble to reload a new playlist to this speaker. Meanwhile, the desktop application does not experience any problem to do the same operation. I’m not eagerly waiting the moment that Sonos will chose to deprecrecate those desktop applications in favor for the web apps...


november 24 : still no last.fm support

 

thanks


6 months pass by and the app is still a steaming pile of p00. 

Aha… thx for the information, but I can’t confirm that for myself. 


6 months pass by and the app is still a steaming pile of p00. 

The recent update is working okay here on an old iPhone XR running iOS v18.1.


@Nflonly,

Your screen-capture animation seems to end/loop before the App is loaded and you likely just need to improve the SNR levels for your products, perhaps?

 If that’s not the case, then I would perhaps take up the issue with Sonos Support - there’s hopefully quite a bit they can do to assist you and your App display.

 I can think of quite a few things that might assist, but it maybe much easier to discuss the issue with Sonos Staff on the phone once they have seen your video recording in full, diagnostic information and you’ve described the system snd network to them in detail.

Anyhow, here is the link to speak to Sonos Suport and I hope you can get the issue resolved…

https://support.sonos.com/s/contact


6 months pass by and the app is still a steaming pile of p00. 

The recent update is working okay here on an old iPhone XR running iOS v18.1.

Don’t get me wrong, the app works. It still does not work to the level of the previous app. It takes too long to open, the volume level still goes screwy. Why can I not just have my playlists on the front screen instead of all jumbled in with ‘favourites’. Where is the artwork for playlists. And then we get some Nick bloke giving himself 10 out of 10 for a great job done so far. He must be living in lala land. After 6 months I expected to at least get to where the last app was… in another six months I think it will still be pooish.

Anyways here’s my gif, to show how unfriendly it is.

 


I have similar issue. Deleting and reinstalling the garbage app usually fixes it for a period of time. 
 

 

 

 


Still can’t edit the queue after the July 1 update.  Which is the entire point of a queue, right? 

 

I just noticed the night before last that I can now edit the queue.  I’m back to Winamp functionality, circa 2002. 


@Nflonly,

Your screen-capture animation seems to end/loop before the App is loaded and you likely just need to improve the SNR levels for your products, perhaps?

 If that’s not the case, then I would perhaps take up the issue with Sonos Support - there’s hopefully quite a bit they can do to assist you and your App display.

 I can think of quite a few things that might assist, but it maybe much easier to discuss the issue with Sonos Staff on the phone once they have seen your video recording in full, diagnostic information and you’ve described the system snd network to them in detail.

Anyhow, here is the link to speak to Sonos Suport and I hope you can get the issue resolved…

https://support.sonos.com/s/contact

The Sonos support is totally useless. I was directed there because my speakers keep interrupting radio streams. I called them and all they were able to say is wait until a new update. All the supposed tools to track you problems are vaporware. We are waiting for half a year now and nothing is solved about this issue.


Just did an IOS update. Same two issues. What a surprise. 


COME ON SONOS, GET IT TOGETHER...


Is there anyway to throw this entire multi thousand dollar system into the trash? Seriously! This is terrible! Sonos sucks and the support is outsourced to people who are clueless. I know Sonos doesn’t care, it’s all about the revenue, nobody cares that the product is terrible. I can’t even watch TV without resetting everything. Worst investment ever!

 I’m the garbage man.  What’s your address?


I have tried my best to keep a good attitude through all of this. But this control issue is at best 1 step forward 2 back. I really would like to just move on to some other product. The more these companies try to add feature on feature on feature, the more tenuous it all seems to become. I don’t need a garage door opener that connects to wifi and tells me the temp. I dont need a pool vacuum that send my phone notifications. I just want the stuff pay for, to render the basic services I purchased. 

 

Want to show some real contrition to the shareholders and the customer. F the bonus denial - extend or initiate share lock ups. Suffer the fate of your ability to right this ship or watch your shares go to zero. Seeing you stuck with either resolution of the issue, or go down with the ship - that's contrition in the Bay Area. Bonus denial - who cares. 


We have 4 Sonos ports connected to built-in speakers throughout the house.  The ports are located in an out of the way spot in the basement. 

When the Sonos hardware is functioning but the household Internet connection is down, it is now IMPOSSIBLE to turn off alarms because the app can no longer contact the devices on the local network. 

 

Be-dumb, be-dumb. Be-dumb, be-dumb...

Be-dumb, be-dumb. Be-dumb, be-dumb…

Be-dumb, be-dumb. Be-dumb, be-dumb...

Be-dumb, be-dumb. Be-dumb, be-dumb…

 

It also means that we cannot play music from our local library in this situation either.


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