I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?
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Hi
We do not use email as a support channel - unless you replied to an email from us relating to an existing case, no-one will have seen the email you sent. Please contact us via phone or chat instead.
I hope this helps.
I did reply to an email from your department one week ago and never received a response. I even addressed it to the individual that sent me the email. I’ve spent a lot of time sending diagnostic codes only to get no response/ no satisfaction.
Hi
Understood - it looks like Unal might be off work at the moment, but someone else should have picked up your case by now. I’ll see what I can do to get someone over in America to look into this for you (Unal and I are in Europe, so usually only handle European cases).
When is the function being returned, that’s what I want to know?
it’s quite clear that no one wanted it to be removed in the first place.
I have stopped using the app pretty much altogether as it never connects, is clunky & I can’t edit playlists, change the volume easily etc.
Surely Sonos should be listening to feedback & implementing fixes? I used to really believe in Sonos products but this app update has really let me down.
Hi
We’re aiming to have playlist editing added in December, as mentioned in this article:
I hope this helps.
Hi
We’re aiming to have playlist editing added in December, as mentioned in this article:
I hope this helps.
And yet Nick game himself a perfect score 5/5… There is something seriously wrong if he thinks he’s doing/done a great job, but we are waiting 5 months for something so basic and was working in the previous app. The CIO should be fired.
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