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Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

  • 6,090 Topics
  • 58,327 Replies
Gwenddoleu
Gwenddoleu
asked this

New SONOS App - Feedback

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare....
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stationtostation
asked this

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the on...
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6090 Topics
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CSDEACDContributor I
asked in Controllers and Music services
Playing Music from Apple Music via Sonos App

Recently started having issues with playing music from Apple Music via the Sonos App. Here are steps I’ve already taken to no avail.tried removing Apple Music connection and reconnecting the service.Deleting the Sonos App and reinstallingUsing Alexa voice control will play random music from Apple Music on Sonos, but when I ask to play specific music genres/titles, returns an error saying song cannot be found.  any suggestions on how I can troubleshoot?TIA

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1 month ago
Multiculti
MulticultiAvid Contributor I
asked in Controllers and Music services
Web app: services pending to work within one screen without need to pop-up new one.

Ref.   https://play.sonos.com/en-us/browse/services/130823 pops up https://www.90s90s.de/https://play.sonos.com/en-us/browse/services/82183 pops up https://www.80s80s.de/https://play.sonos.com/en-us/browse/services/61191 pops up https://www.audible.com/https://play.sonos.com/en-us/browse/services/46343 pops up https://www.mixcloud.com/where others like Apple Music, MyTunerRadio, Sonos Radio (of course) or BBC Sounds are working fine within the intended one tab confinement. When will these (and other similar examples) work within the new web app instead of having to go to their homepage to airplay to Sonos? ...or cast to poorer-sounding alternatives like Google Home?If Mac and Windows controlling are on the way out (maintenance mode) then the web app needs to shine and there is plenty of space for improvement ...including different background colors (for once). ...or is this geek doing something wrong? (latest Chrome on latest macOS on relatively new macbook air on decent fiber-optic br

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Multiculti
1 month ago
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AhsanContributor I
asked in Controllers and Music services
any updates on Sonos Radio double or triple scrobbling?

The original thread I found on here was closed with no updates beyond a bug report registered with Sonos. It's really messing with my OCD to see a single play scrobbled multiple times over a few minutes.

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2 months ago
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JBfan63Contributor I
asked in Controllers and Music services
sonos connect playlist length

Anyone else have issues with long playlist from Amazon (225+ songs) playing through their Sonos Connect? I can play it through my Move, Roam and Playbar but not Connect. 

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2 months ago
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Mark TaftContributor I
asked in Controllers and Music services
connection to port.. assigning as a owner of the system

I have a New port. It shoes on the products but won’t let me connect. Keeps asking me to sign out then sign in as system owner . Won’t let me do that and just keeps going round in circles . Sonos is crap! 

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2 months ago
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TPAJRContributor I
asked in Controllers and Music services
Jazz Groove

Hi. Is there a reason why I am not able to add any of the Jazz Groove stations into my favorites? They offer five stations. When I try to add any of them to my favorite from in the music service view it keeps saying to try again but no reason is shown why. Then in playing mode, in the lower right corner, the three dots, when I press that, adding as a favorite is not an option.  Thanks.   

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2 months ago
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AhsanContributor I
asked in Controllers and Music services
Sonos Radio HD free trial - not yet under my subscriptions

I wanted to test out Sonos Radio HD on my new Amp which is hooked into whole house audio. I was finding Apple Music sounded great but the standard Sonos Radio wasn't doing it for me.Anyway so I entered my CC details to activate a free trial for the subscription service. I see it in my Sonos profile under orders but not yet under subscriptions.I'm not sure how to tell on the Sonos app whether or not anything has changed. Does the Sonos Radio thumbnail start to say HD? All that being said, I'm not sure the trial has been activated. Which is frankly pathetic for a transaction that can happen seamlessly online.I've tried reauthorizing Sonos Radio on the app several times to no apparent avail. I signed up for the Free Trial about 5 hours ago fwiw.

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2 months ago
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GahamHeadliner I
asked in Controllers and Music services
Where Is The Official Announcement About 22nd July Update

Sonos have chosen to “leak” the details of this update to a third party and published a teaser that suggested we would see a major update this week but, as has become normal, have failed to communicate what is happening directly to the users most impacted.All of this goes to prove, to me at least, that Sonos does not care about me the user and my investment in their technology. We are now in the 11th week and Sonos still cannot get their act together and communicate properly.

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1 month ago
aping328
aping328Avid Contributor I
posted in Controllers and Music services
The refresh delay is too great

The songs played on the SONOS speaker cannot be displayed synchronously on the SONOS client. The delay is very severe. Please solve it as soon as possible!

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aping328
1 month ago
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LauadibobContributor II
posted in Controllers and Music services
Do you remember “New Coke”?

Yeah, I’m old enough to remember the debacle that was created when Coca Cola released “New Coke”! It was met with such fury and negative publicity - including in media - that Coca Cola was forced to take it off the market and revert back to (basically) the same old formula.Now, it seems like Sonos is trying to become more content based rather than product / systems based. Stick to what you know - hardware. Roll back to give us the product control that made the system great in the first place. Otherwise I’m looking elsewhere for my client’s needs. Unfortunately, I’m already invested in multiple Sonos systems in two separate locations, so I have to wait until you “fix” or roll back the app so I can enjoy my system(s) again…

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2 months ago
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Mario NLContributor I
posted in Controllers and Music services
lekker niksen - nice nothing

kan de playlist regelmatig worden ge -update Moderator Edit: Google Translate- the playlist can be updated regularly

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2 months ago
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ashraf20Contributor I
posted in Controllers and Music services
sleep timer new update

What is going on? Did Sonos update the app again? I was very happy to get sleep timer back but now some genius change the setting again so sleep timer either end after 1 hour or end of track,silly but still the worst to come after selecting any period of time the question will pop up either disable connection or cancel sleep time!!! Exactly they are returning again to square one when they cancelled sleep timer in the update, can any one please explain how can we still activate sleep timer without disable connection 

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2 months ago
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SuperunknownTrending Lyricist I
posted in Controllers and Music services
Fixing the "The device where the music files are stored may not be powered on" error.

In a recent thread I described the issue I’d faced since “The Update” that prevented me from adding my music library, hosted on a Mac Mini, to an S2 system. I had file sharing configured per Sonos recommendations (even before the update), and although Sonos could connect to the share it would fail during the indexing process with this incredibly informative error message: O RLY? TL;DR: If you encounter the above error, it may be an issue with the cumulative volume of metadata in your music library, despite that not having been an issue before the May update. This certainly affects shares stored on MacOS using libraries managed with Apple Music, although I will note that I do not believe this represents an issue with Apple's products, as it's clearly linked to a data limit within Sonos. However, it’s one you’re more likely to encounter if your music management approach, like Apple Music, involves naming files with proper names, rather than a simple disc-track numbering system. Troublesh

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2 months ago
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Cp5000Contributor I
asked in Controllers and Music services
NEW APP

I’m really frustrated with the Sonos 2 system. Since upgrading, it’s been nothing but trouble. Here are the main issues:1. It’s full of glitches and often stops playing music suddenly2. The volume controls adjust randomly, either blasting music too loud or dropping it to an inaudible level.3. It frequently loses WiFi connection, even though our internet is stable. It can rarely go from Spotify to Apple music, loses connections constantly actually just now as I am typing this.These problems have been driving my family crazy all summer. It’s not just an occasional issue; it happens all the time. We have nine Sonos speakers, and our whole system rarely works as it should now.  It is shocking that SONOS has allowed this to happen.I recommended Sonos to a friend, and he’s having the same issues. It’s embarrassing and has made me look bad. I would NEVER recommend this product to ANYONE.  STOP PUSHING YOUR SONOS HEADPHONES AND FIX THE APP THAT IS A COMPLETE DISASTER! 

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2 months ago
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BretonMaitreContributor II
asked in Controllers and Music services
What happened to my speakers and how do I get Sonos to recognize them?

Did Sonos wreck their new  app ...again?  As of this morning the Sonos app refuses to recognize half my speakers.   The only speakers that show or play are the amps, a Move and a new ERA 300.  What happened to connectivity for for everything else?  I have several Sonos 1s, a sub and a Playbar that are suddenly not recognized.  Any fix for this?

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2 months ago
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Totally-BaffledContributor I
posted in Controllers and Music services
Problem with Napster Playlists

Hi,I figured out was the problem with Napster is. All of the saved Playlists that were created before, now I don't know what the exact date is, but before current update (s), do not work. They crash the displays also, it is very frustrating and ended up causing me some heartburn and anxiety, but I feel better now, after all of this debugging.So, they need to either add the older formats or issue a warning that the old playlists from Napster are now useless. It would be easier for us to do the first option, obviously, but if you can't you can't.Note also that this problem also crashes the History display, which stays on maybe for 5 or more seconds at startup, and then Poof, gone!I have a big sense of relief now, so I hope this information is useful.Note also that I would not have been able to do this debugging without the noson Linux app. Indispensable for debugging as it loads up and displays the older playlists, but obviously they can't get played.Important note: As things stand now,

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2 months ago
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SergeCaronContributor I
posted in Controllers and Music services
Restoring Local Music Libraries

Up until the introduction of the new Sonos app, I only had IOS (iPads, iPhones) Sonos Controllers.Local Music Libraries (and PlayLists) disapeared with the introduction of this app.Direct complaints to CEO Patrick Spence yielded nothing but a reply from Sonos Support that access to Local Miusic Libraries was restored on May 21st, as if this user is too stupid to find a menu entry in the IOS app.On June 27th, I had the idea of installing the Windows Sonos Controller. There is a Gotcha described below but this controller is able to access local music libraries and create/remove playlists. Sure enough, these libraries and playlists appear in the IOS app.Here is the gotcha (and no, I am not talking about the upgrade from SMBv1 to SMBv2): the Sonos controllers do not use the server name int the SMBv2 logon. The typical SMB logon is ServerName\UserName but the Sonos controllers use \Username, meaning you cannot use domain credentials, for example, on a Windows network. Here is a typical Sono

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2 months ago
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Ratty99Contributor I
posted in Controllers and Music services
ruined my music enjoyment

I have the latest app, July 3rd, it's still total rubbish, it simply does not function, I love my speakers but hate the app, it has totally ruined my enjoyment of music in my house, if it fades out out another track I'm listening to randomly the fades back in one speaker, then goes off again, etc, I swear I will throw the f..ING speakers out of the window. It's so slow it is unusable even if the bloody music does come on. IT DOES NOT WORK!

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1 month ago
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MoppefjunContributor I
asked in Controllers and Music services
Sonos Radio

Stations (BBC1, BBC2, Triple J and TMM) are greyed out and can’t be accessed or played. 

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2 months ago
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Vixen341Contributor I
posted in Controllers and Music services
app skipping songs and playing in wrong rooms

I would like to know what happened here. Playing on my Sonos system last night. App is playing in wrong rooms and arbitrarily skipping songs. I have a large system play bass ,sub ones or twos .move and honestly not an inexpensive system. embarrassing entertaining and people can’t listen to what they want to listen .to you guys need to fix the problem here . Where’ s your quality controller in development? Don’t you check these things before rollout?  When will there be a fix? 

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1 month ago
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CMurryTrending Lyricist I
asked in Controllers and Music services
Imported Playlists after the May and June updates

I was able to get my Music Library working again after the May update but I cannot add/edit it without applying the June update(s).  I am afraid to do the update.  Has anyone applied the June update fixes and do you still have access to both your local Music Library and your Imported Playlists?I am running iTunes and the Music is stored on my C drive on my Dell PC running Windows.

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3 months ago
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Lighty99Contributor I
asked in Controllers and Music services
Music Library Issue - Had it, Tried Updating, and lost it again

After updating to the latest version the other day, I was able to get a bunch of features (like searching the music library) back which was great and I followed the notes to add my music library from an external drive.  It finally worked!Unfortunately, when I added a few dozen more albums today and tried updating the music library it started looking for the regular Music folder on my iMac instead of the external folder that was where the music library was listed.With all of the struggles with the app I know I probably should have just let it go w/o the update, but I thought “maybe if I remove the music library and start over it will grab the new additions?”Of course, now I have no music library at all… It keeps looking for the regular Music folder.  Anybody have any ideas how to get it to look for the external drive again?   I’ve retraced the previous steps, but it just won’t stop looking for the regular Music folder  

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1 month ago
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RAFCZOContributor I
asked in Controllers and Music services
sonos error now

I’ve just upgraded to the latest version of the Sonos app, v80.05.04, but now I can play any content services!I have 3 services connected including Deezer and BBC sounds, and I can search and select music or radio channels but whenever I actually try to select and play something from Deezer I get an error “something went wrong try again” but it never works. Rafal

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1 month ago
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Garbagepail
asked in Controllers and Music services
New App Need to be signed in

I briefly used the new app on one device as i in advertantly updated on an Apple tablet. I was able to use some functions but was asked to sign in for others. Otherwise all my mobile devices are on the last version of S2 and i have not updated any speaker/device hardware and accordingly New App does not work on the one device any longer.I contacted Sonos support to understand if a sign in is required to use the new app for routine functions. In S2, i only needed to sign in, turn on location, bluetooth to provision a new device and then i promptly signed out. Support says that i do not need to be signed in to use my speakers. However as i have read many of the threads and posts here, i am unclear as to whether sign in is actually required to the things i did before ie play music, build playlists, que management, volume changes, speaker groupings etc.Could i please ask for your expert thoughts on whether i will be able to continue to use my speakers without sign in? As you might infer, b

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2 months ago
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User191056Contributor I
asked in Controllers and Music services
How to play local music directories

You say that the ability to play locally stored  music will be restored in July.  It is 21st July now. How long do we have to wait.Why was the new app released before this really important functionality had been implemented. 

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1 month ago
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