Horrible UI - Still

  • 5 August 2022
  • 66 replies
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66 replies

Userlevel 1
Badge +5

I might. Any reason they don’t offer a free trial. If the app is decent, a trial would have a very high conversion rate and might even support a subscription model.

 

It's not "they", it's "you".  The guy shilling the app is the author, and the beneficiary of any sales. 

 

Obviously.  Good for him that’s he promoting his app as long as he’s not violating forum rules.

I don’t know. Does watching 1000 video hours of user testing count as data?

No. It does not.

I might. Any reason they don’t offer a free trial. If the app is decent, a trial would have a very high conversion rate and might even support a subscription model.

 

It's not "they", it's "you".  The guy shilling the app is the author, and the beneficiary of any sales. 

Userlevel 1
Badge +5

IME there are two types of users. Ones who are productive and like to get things done efficiently, and ones who are happy to spend their whole day scrolling through TikTok and YouTube videos.

 

Some of the general guidelines I use in design are.

  1. Every additional action required reduces usage by 10x
  2. Scrolling/swiping/selecting from menus requires 10x the cognitive overhead of tapping.
  3. Parsing/finding unlabelled, unfamiliar, and/or monotone icons is a total waste of user time and completely unnecessary.

 

Do you have any actual data to back these guidelines, or did you just make them up on the fly?

I don’t know. Does watching 1000 video hours of user testing count as data?

Userlevel 1
Badge +5

Has the OP even shared what kind of device they are running the controller on? Or S1 or S2?

 

Primarily S2 on an iPhone, but I started with the CR100 and then CR200. In between I’ve used virtually every release on every device.

Try SonoPhone then on iOS. You might hate that too, but it will make a change if nothing else.

I might. Any reason they don’t offer a free trial. If the app is decent, a trial would have a very high conversion rate and might even support a subscription model.

IME there are two types of users. Ones who are productive and like to get things done efficiently, and ones who are happy to spend their whole day scrolling through TikTok and YouTube videos.

 

Some of the general guidelines I use in design are.

  1. Every additional action required reduces usage by 10x
  2. Scrolling/swiping/selecting from menus requires 10x the cognitive overhead of tapping.
  3. Parsing/finding unlabelled, unfamiliar, and/or monotone icons is a total waste of user time and completely unnecessary.

 

Do you have any actual data to back up these guidelines, or did you just make them up on the fly?

Userlevel 1
Badge +5

I always tell me designers that anytime a user has to scroll that it’s a design failure.

 

It sounds like someone needs to brew up some coffee. Scrolling on a phone’s diminutive screen is a way of life. 

IME there are two types of users. Ones who are productive and like to get things done efficiently, and ones who are happy to spend their whole day scrolling through TikTok and YouTube videos.

 

Some of the general guidelines I use in design are.

  1. Every additional action required reduces usage by 10x
  2. Scrolling/swiping/selecting from menus requires 10x the cognitive overhead of tapping.
  3. Parsing/finding unlabelled, unfamiliar, and/or monotone icons is a total waste of user time and completely unnecessary.
Userlevel 7
Badge +22

Has the OP even shared what kind of device they are running the controller on? Or S1 or S2?

 

Primarily S2 on an iPhone, but I started with the CR100 and then CR200. In between I’ve used virtually every release on every device.

Try SonoPhone then on iOS. You might hate that too, but it will make a change if nothing else.

Userlevel 5
Badge +10

I am still on s1 where the text is displayed below the icons, which I have to say I like. Can't really see why it has gone on S2, it doesn't really free up much screen estate.

What does bug me is the fact that you cannot retrieve folder data or any other meta data that is contained in the file. I guess for the streaming services that is down to them, but does the app allow for more meta data?

I always tell me designers that anytime a user has to scroll that it’s a design failure.

 

It sounds like someone needs to brew up some coffee. Scrolling on a phone’s diminutive screen is a way of life. 

I have used Sonos via the Sonos phone app since 2011, and if I have anything in this area to be unhappy about, it is the far too frequent changes Sonos makes to the UI look and feel. Users can get used to anything in time, but having to cycle through this over and over is tiresome.

One unanticipated advantage of staying on S1 is an end to this.

I supposes this view speaks to my age, but this is just a UI for home audio at the end of the day, not for the latest fighter jet.

PS: on the other hand, there has been a constant issue in Sonos with the listening experience since 2011 that has not been fixed. In a mixed source playlist, sound levels changes from one track to the next can be even more tiresome. I suppose UI changes are easier to do.

Userlevel 1
Badge +5

Have you never encountered a UI where you scroll side-to-side (carousel) as well as up-and-down? 

You are misunderstanding my post, I am talking about ease of use, good design and clarity.And that's not there when you have to do a lot off scrolling around with a screen with big icons an small icons etc. to find what you want to do.I can easily find my way around the app, but I definitely believe that it can be improved so that it appears more clear for new users.

 

Precisely. I always tell me designers that anytime a user has to scroll that it’s a design failure.

Userlevel 1
Badge +5

Has the OP even shared what kind of device they are running the controller on? Or S1 or S2?

 

Primarily S2 on an iPhone, but I started with the CR100 and then CR200. In between I’ve used virtually every release on every device.

Userlevel 1
Badge +5

Maybe some people may struggle with simple tasks, and have to repeat the task many more times before something ‘clicks’ and they then understand how intuitive it is.

Others may get it a lot sooner, as its similar to something they have done before.

A few may never get it.

 

Intuitive just means familiar.  The goal in design is to use familiar elements so users know how to use them without any learning or discovery. Worst case, after a single use, the user should instinctively remember and be able to use them with zero cognitive overhead. For a big company like Sonos that has been around for a long time and has plenty of resources, anything less is a design fail.

 

Userlevel 7
Badge +22

Has the OP even shared what kind of device they are running the controller on? Or S1 or S2?

Userlevel 2
Badge +3

Have you never encountered a UI where you scroll side-to-side (carousel) as well as up-and-down? 

You are misunderstanding my post, I am talking about ease of use, good design and clarity.And that's not there when you have to do a lot off scrolling around with a screen with big icons an small icons etc. to find what you want to do.I can easily find my way around the app, but I definitely believe that it can be improved so that it appears more clear for new users.
Userlevel 5
Badge +8

After you have done something 10 times, you remember, its second nature.

 

 

You should never, ever have to do something 10 times to remember how it works.

Maybe some people may struggle with simple tasks, and have to repeat the task many more times before something ‘clicks’ and they then understand how intuitive it is.

Others may get it a lot sooner, as its similar to something they have done before.

A few may never get it.

The 10 times was a generalisation.

Have you never encountered a UI where you scroll side-to-side (carousel) as well as up-and-down? 

Userlevel 2
Badge +3

Yes I like the iPad version too .. here’s the current S2 App:

My Sonos Tab:

Sonos Radio from the Browse Tab:

Now Playing Screen:

I think the look is similar, but seems slightly richer in its presentation, with things separated out on the different tabs. I like the ‘Dark Mode’ option too.


 

And this is my, “My Sonos” page, I don't think it will win any prize in an app design competition.With the S2 app, it is also not clear, for a new user, how to switch between the different sources, it was much more clear when you had listed all the options on the left side off the screen.

 

 

Userlevel 1
Badge +5

After you have done something 10 times, you remember, its second nature.

 

 

That’s exactly what’s wrong with Sonos. You should never, ever have to do something 10 times to remember how it works.

Yes I like the iPad version too .. here’s the current S2 App:

My Sonos Tab:

Sonos Radio from the Browse Tab:

Now Playing Screen:

I think the look is similar, but seems slightly richer in its presentation, with things separated out on the different tabs. I like the ‘Dark Mode’ option too.

Userlevel 2
Badge +3

In my opinion, this version was the best and most manageable Sonos controller.

Also note how perfectly it fits the iPad screen,

 

Userlevel 5
Badge +8

After you have done something 10 times, you remember, its second nature. Re driving a car, if you know how to drive, and you get into a rental car in a different country with a steering wheel on left if you are used to it on the right, and no clutch, handbrake is a button rather than lever, lights in a different position, etc it doesn’t take long to figure it out and enjoy the ride.

 

I find it a bit like learning to drive, initially it’s quite difficult to grasp, but after doing it often, it then becomes second nature and done without even thinking about it. I use the Sonos GUI often, I don’t even have to think about where things are. I personally find it easy/simple to operate and logical. Things are where I know they will be.

It’s when things are changed/moved, that I start to have issues, having to start all over again.. I think we should just leave things as they stand.

Userlevel 7
Badge +17

I must say I do not share most of your observations. I do find I sometimes have to look twice at the icons, so they maybe could be more clear.

Wanting a direct path to EQ settings seems strange. Are those not “set and forget”?