Error Code 9 | Sonos Community

Hi everyone,

Now that the beta has gone to full release you should be able to leave the beta normally and update your systems. Please send me a direct message if you have any issues doing so.

Hi everyone,

If you're still in need of help with the beta update error 9 issue, please send me a direct message and I'll help out.

Hi Jeff, I'm a new user and I'm experiencing the issue on a used Play 1 that was on a beta program and tried to fix it by joining the beta with my account, it works but I still would like to leave the beta.

I sent a private message; Thanks

Hi everyone,

If you're still in need of help with the beta update error 9 issue, please send me a direct message and I'll help out.

Hi Jeff S - iOS / Mac User here with the same issue. Adding Services has disappeared from the App and backing out of the Beta program and trying to downgrade results in an Error Code 9 message. Could you send me the instructions please and I will implement. Many thanks.

Can someone please pm me? Same issue.

If you have twiiter, contact @sonos support team. They've helped me fix my setup. You will need to uninstall and then reinstall all controller apps first and then send them a diagnostic number. They will then walk you through an update.Good luck !

Same issue, error code 9, please help!

hi. please can someone PM me with the instructions as well. Same issue - I've left the beta program and I've already uninstalled and reinstalled the controller, but keep getting error code 9 when asked to update software. Many thanks

Having the same issue as well. Could someone PM me and help me get this worked out?

Please check your inbox for a message from me.

Jeff S, Can you please send me the instructions as well? I would love to resolve this over the weekend if possible.

Thanks

HI Edaws,

I'm sending a message now.

Having the same issue as well. Could someone PM me and help me get this worked out?

Please check your inbox for a message from me.

Jeff S, Can you please send me the instructions as well? I would love to resolve this over the weekend if possible.

Thanks

Having the same issue as well. Could someone PM me and help me get this worked out?

Please check your inbox for a message from me.

Having the same issue as well. Could someone PM me and help me get this worked out?

Will someone please assist us with error code 9. Call demand is so great it take an eternity to get through

Can someone please DM me? I am experiencing the exact problem after leaving the Beta program.

Poldro,

As jgatie suggests, you would need to contact support directly, it can't be done through a PM. Give them a call!

Hi. Same issue. Can I get a PM please?

You need to call support directly. They need to access your account, so for privacy reasons it can't be done via the public forum.

Hi there. I'm also getting error code 9 when running the update. I'm on an apple device and have left the beta programme. Can someone help please? Thanks

Same issue for me. Send me a PM please.

https://en.community.sonos.com/troubleshooting-228999/error-9-when-leaving-beta-and-updating-softwareplease-help-6761500/index1.html#post16064740

Same issue here. Please help

Same issue support diagnostic number 6788298

Im having this problem as well, can I get help through PM?

I have the same issue

Same issue here, support ticket 161125-000905 but would love to get this sorted ASAP!

Hey, I had to work yesterday, so couldn't respond to the PM sent. If still possible I'd like to resolve the error 9 🙂 I'll be online for a while.. Thanks in advance!

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