This level of corporate malfeasance is pretty much unprecedented IMO. How can they retroactively brick products people paid for with forced updates they know are bad?

This ignores the significant investment many have made in the Sonos ecosystem.  

We bought $800 soundbars and $400 speakers because they could do things that $90 soundbars and $20 speakers couldn't. But with a criminally irresponsible revamp of the app, these expensive products have become as useful as their much cheaper counterparts. 

Yes, with a lawyer.

Thank you for being a member of The Sonos Community. We, the community team, are not equipped to deal with legal matters in our Community. Your legal representative can guide you on how to get in contact with Sonos from a legal perspective. This thread will now be closed to any further posts.

What happened to $5000 worth of kit in just 3 minutes, @beau_2 ? In one post you had “over $10k” but moments later it was “almost $5k”. 
 

Why don’t you compare notes with @JEHJEH who’s posted earlier in this thread. They consulted a lawyer 3 weeks or so ago. We’re still awaiting a progress report from them. 
 

Or, put out an appeal to any disgruntled user with legal expertise. Amongst Sonos’s thousands of users, there must be a lawyer amongst them. 

Those two posts from beau_2 have absolutely made my day! I haven’t laughed so much in ages. 

Just dont buy sonos again and rate 1 STAR

There is a strong case for a class action. I will fund the initial legal review and report back.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Is that a “legal review” with an actual lawyer?  Cool.  Let us know how it goes.

This clause may be an unfair provision and without effect. We will see, but thank you for the heads up.

Took just two posts to screw up their nonsense.  Never seen someone expose themselves as a pile-on fraud so quickly.

Moderator Note: Modified in accordance with the Community Code of Conduct.

I suggest you consult a lawyer before making the threat in public.  Your suggestion will be brought down to Earth very quickly. 

If i am not mistaken when Sonos first came about streaming was not a thing.

I understand that changing to demands and trends is essential for a business to survive.

However it beggars belief these features were somehow left out.

They said mid June this issue would be resolved, unless they meant June 2025.

I dont accept that leaving S2 16.0 was not an option because of headphones. 

Headphones are only one of their many products.

In the end a similar thing happened with S1 and S2. Today S1 is still available.

They had to reconsider their position due to complaints not acceptance from the placid.

I also remain on S2 16.0 as i managed to find somewhere to download and lock it off.

Sometimes it does not pay to be placid and accept things as they are which is what you advocate

I don’t advocate acceptance, simply measure and moderation.

The way you are presenting your argument is critical of anyone considering this option.

Shooting it down before all options have been explored.

Looking at pitfalls or reasons it may not be successful is reasonable but not the way you are looking at it.

You think there are no damages, if a material change has been made to a system that makes it useless to you that you can no longer use it as intended. Especially if it can be demonstrated those changes and the problems are avoidable or deliberate.

As the poster indicated they are consulting a lawyer if there is an avenue of recourse. But you and few others are suggesting dont do it.

Surely the best approach is to look at all options not give up before you even start.

The fixes dont work or are  not complete a solution, three months on.

One has to question how functions that existed before cannot have been considered in design or reinstated.

Or why they havent run this on  beta or left the option of S2 16.0 being available until it is fit for purpose.

There are, AIUI, several forms of group or collective claims in the UK. I don’t think any are actually called a  “class action” but the principle is there. I was waiting to read @JEHJEH ‘s update to see what advice they were given. 

It is really irksome when people defend such impropriety.

I do find such a clause would be seen as an unfair clause, a waiver to make you exempt from wrongdoing.

I think that this would be of interest to the DOJ.

Marketing products with the capability to play back from personal libraries then removing this function to force you in to paid subscriptions.

Thank you. I can afford the legal review and Sonos have pissed me off enough to make it personally worthwhile. 

I would. 

Class action is the best route to recover losses. I am conducting a legal review.

In all the years I’ve been here, through every serious and/or trivial slight foisted upon Sonos owners, for everything from network problems to the S1/S2 split and the CR100 debacle, the number of times a class action lawsuit was threatened numbers in the hundreds, if not thousands.  The number of times an actual class action suit was attempted, meaning actually filed?  Once.  And the class consisted of a single owner (He lost, by the way). 

The latest update includes support for adding local music libraries (which could’ve been added via the PC/Mac app all along).  Make sure to follow the links on how to add a share before proceeding to add your library:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

So many people on this thread and others are planning to start a class action, setting a class action in motion, calling for expressions of interest in a class action, consulting with lawyers to start a class action…

Folks, please: use the system, contact one another via private message, and agree amongst yourselves on the best way forwards. Then share your findings with the rest of us. 

There’s been at least three people who seemed serious about actually consulting a lawyer.  They haven’t posted back since.  That should be a clue to anyone who thinks a suit has merit.  

After three months I am still unable to use MY music and yet Sonos seems able with each 'update' to add more Sonos benefitting services.  I can listen to Sonos radio which benefits Sonos with advertising revenue and after this one can pay Sonos a subscription fee.  I have seven Sonos devices.  That is at least £1500 worth of equipment that is now (for me) unusable.  I don't accept your apology and if it isn't sorted soon will begin a class action lawsuit against you.  I did not buy a system which required either listening to music that is not my choice and having to suffer through adverts whilst doing so.  Nor, to have to subscribe to a service to use my system.  You are in breach of contract.  Please do not release another Sonos benefitting service before sorting out the 'bricking' of the people who have purchased your products first.