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After 15.8.1 upgrade, all music services disappeared.

  • 21 September 2023
  • 69 replies
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69 replies

Phone restart no help. App re-installation no help. Disconnecting power from one speaker for 10s brought back youtube music.

Same problem here. No services as from this morning, last night everything worked fine. 

Rebooting router didn't work and reinstalling the S2 controller also didn't work but after unplugging one of the speakers and plugging it back in everything seems to work as usual and all services are back in the controller. 

This worked for me. Samsung Galaxy s22. Just switched off the power to my Play 1. Closed s2 app. Turned play 1 back on. Opened app and, once the play 1 was registering again, all my services had returned. 

Userlevel 4

Same issue here, but no connect. Rebooting didn't fix it.

Same issue this morning. Unplugged connect and restarted - all services restored in S2 controller 

I’ve got the same issue but haven’t upgraded yet.

Same issue.  All music services disappeared.  Logged out and back in. Reinstall app. Tried different device.  🤬

I had the same but checked system updates and it told me the Sonos app needed updating from the App Store, after that my services all appeared again.  I’m IOS.

Userlevel 3
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Same problem here. No services as from this morning, last night everything worked fine. 

Rebooting router didn't work and reinstalling the S2 controller also didn't work but after unplugging one of the speakers and plugging it back in everything seems to work as usual and all services are back in the controller. 

I am having the same issue. All music services lost except for tunein.  Reinstalling app on iPhone hasn’t worked.

Same here, rebooted Android phone, uninstalled S2 app, reinstalled but still no music service to choose just last fm radio, how the heck have they managed to screw up a software update by loosing the option of adding back your music service, never mind wiping out the ones that you had already set up.

I downloaded latest version again and all services returned back

Same for me, I woke up and realized I’m logged out and all services added were removed. All I can add is Last.fm and TuneIn.

how to downgrade the system to continue using Sonos??

Userlevel 1

After the upgrade, in the Android app, i had almost the same problem:

- Luckly, i didn’t lost the NAS acess (i have a QNAP)...

- But, at first, all music services disappeared. I recovered the acess to the music services that i had previously signed, opening the PC Sonos app. Then, by “a miracle”, they showed up in the Android app.

- Finally, i needed to reboot the Android phone for the new music services to show up in the app (previously, the list was empty).

And… “Everything is well, when it ends well”!

  

Lucky for you.  Same issue with my other IOS devices and PC Sonos app.  Only my Synology NAS is working fine.

After the upgrade, in the Android app, i had almost the same problem:

- Luckly, i didn’t lost the NAS acess (i have a QNAP)...

- But, at first, all music services disappeared. I recovered the acess to the music services that i had previously signed, opening the PC Sonos app. Then, by “a miracle”, they showed up in the Android app.

- Finally, i needed to reboot the Android phone for the new music services to show up in the app (previously, the list was empty).

And… “Everything is well, when it ends well”!

  

Userlevel 1

I am not sure if it’s only me having this issue?

 

Userlevel 1

Try rebooting your router.

I have done it as well.  The NAS musics are now accessible but not the other music services.

Userlevel 7

Try rebooting your router.

Userlevel 1

Delete and reinstall the Sonos app and reboot your phone.

Same. 😔

Userlevel 7

Delete and reinstall the Sonos app and reboot your phone.