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After 15.8.1 upgrade, all music services disappeared.

  • 21 September 2023
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69 replies

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Same here - https://status.sonos.com/ is reporting that “Sonos Services” is down - I guess we’ll have to wait until that service is back, hopefully everything will recover automagically.

 

Listening to music on Line-In in the interim

 

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Same here in the EU. 

Hi @orlie214 et al,

Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

  • Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
  • Rebooting any device within your Sonos system
  • Uninstalling and Re-installing the Sonos app

If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

I hope this information helps!

 

This worked for me. Well, I actually only had to check for updates. 

OK, folks what seems to fix it, but sounds daft to me is, log into the app on a PC\Laptop and woe and behold the music services before the update are there. I played a service on my Roam, then I went into my Android app and the services had returned, also the search for other services were available.....give it a try if you have PC\Laptop app 😂

This worked for me but made sure I refused the update on starting the PC app.

Same here. All music services lost with exception of TuneIn. Alarm was chiming. Unplugged one speaker as others suggested and updated app. All came back. 

Checked update again and message to say a new update available. 

Thankfully now fully functional. No message from Sonos as yet to advise of the issue.

Userlevel 7
Badge +16

Hi @orlie214 et al,

Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

  • Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
  • Rebooting any device within your Sonos system
  • Uninstalling and Re-installing the Sonos app

If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

I hope this information helps!

 

Do SONOS not test these updates before rolling them out? Almost every time there’s an update I have system issues after 🤦🏻‍♂️

 

on this occasion, this has worked for me:

  • deleted app and reinstalled
  • rebooted phone
  • unplugged 1 speaker and plugged it in again.

all good now!

but why??? 🤦🏻‍♂️

 

Userlevel 1

Same problem here. No services as from this morning, last night everything worked fine. 

Rebooting router didn't work and reinstalling the S2 controller also didn't work but after unplugging one of the speakers and plugging it back in everything seems to work as usual and all services are back in the controller. 

Thanks mate. This works for me. Just killed IOS Sonos app, turned on my Sonos Roam till it’s connected to my network then launch IOS Sonos app and voila, all the music services are back. 😊

Same issue. Turned off all Sonos devices and phone, then back on and everything back to normal

OK, folks what seems to fix it, but sounds daft to me is, log into the app on a PC\Laptop and woe and behold the music services before the update are there. I played a service on my Roam, then I went into my Android app and the services had returned, also the search for other services were available.....give it a try if you have PC\Laptop app 😂

We use Sonos for white noise in the baby’s room.  Lost that in the middle of the night and couldn’t get it back.  Had a nice sleepless night with a restless baby 😀

Had the same issue. Powering off and on one of the Sonos devices fixed it for me. 

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Finally back…. few minutes after I rebooted everything

Same for me nothing working. Restarted everything re downloaded app and still no joy. Come on Sonos what is going on ? 

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Same here…
Woke up this morning, no more music services. 
Tried to uninstall S2 , reboot devices…
No success
 

Same issue, tried everything and not working 

Same issue. All streaming services disappeared overnight from both iOS app and the MacOS app. Impossible to play anything on my system

Try 10 second power off on any speaker, close S2 app, power up speaker and reopen app. Worked for me on Android 

Same here. Android v12. Resolved by:

  1. Switching off system (hardware)
  2. Clearing cash and data of the app
  3. Uninstalling the app
  4. Switching on the system
  5. Installing the app

Same on Pixel. Woke up and nothing works. All services deleted and unavailable. Chimes going off around the house as all alarns no longer work. 

Uninstalled/reinstalled app. Signed out and back in. 

Anyone from Sonos want to respond?

Userlevel 2
Badge +3

Same here. Updated app. No difference. Went to system update and it said update needed. When I selected “update now”, it seemed to just update the app again but then all back to normal , even on another device.

Oddly the app update on my MacBook Air is also failing to run. Not sure if this is related

Same issue. All streaming services disappeared overnight from both iOS app and the MacOS app. Impossible to play anything on my system

Same issue. Can we have an update from someone to Sonos about when there will be a software fix after?

Yes I think best solution could be to cut power briefly to any speaker and see if that fixes controller - not sure why that would work but it did fir me

Same here, S1 app with play5 gen 1 lost all services over night.  After cutting power to the play 5 and rebooting s1 app all services appeared again.