I have just updated the software to 15.8.1 as it requires update to my Sonos Roam and then after the update, all music services disappeared and even my NAS musics are unplayable.
Moderator note: We updated this article in October 2023 with new information below.
This behavior was due to a Sonos cloud outage at that time that is now resolved. Therefore we closed this topic.
Same here - https://status.sonos.com/ is reporting that “Sonos Services” is down - I guess we’ll have to wait until that service is back, hopefully everything will recover automagically.
Listening to music on Line-In in the interim
Same here in the EU.
Hi
Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.
For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:
If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.
I hope this information helps!
This worked for me. Well, I actually only had to check for updates.
OK, folks what seems to fix it, but sounds daft to me is, log into the app on a PC\Laptop and woe and behold the music services before the update are there. I played a service on my Roam, then I went into my Android app and the services had returned, also the search for other services were available.....give it a try if you have PC\Laptop app 
This worked for me but made sure I refused the update on starting the PC app.
Same here. All music services lost with exception of TuneIn. Alarm was chiming. Unplugged one speaker as others suggested and updated app. All came back.
Checked update again and message to say a new update available.
Thankfully now fully functional. No message from Sonos as yet to advise of the issue.
Hi
Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.
For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:
If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.
I hope this information helps!
Do SONOS not test these updates before rolling them out? Almost every time there’s an update I have system issues after 
♂️
on this occasion, this has worked for me:
all good now!
but why??? ♂️
Same problem here. No services as from this morning, last night everything worked fine.
Rebooting router didn't work and reinstalling the S2 controller also didn't work but after unplugging one of the speakers and plugging it back in everything seems to work as usual and all services are back in the controller.
Thanks mate. This works for me. Just killed IOS Sonos app, turned on my Sonos Roam till it’s connected to my network then launch IOS Sonos app and voila, all the music services are back. 
Same issue. Turned off all Sonos devices and phone, then back on and everything back to normal
OK, folks what seems to fix it, but sounds daft to me is, log into the app on a PC\Laptop and woe and behold the music services before the update are there. I played a service on my Roam, then I went into my Android app and the services had returned, also the search for other services were available.....give it a try if you have PC\Laptop app
We use Sonos for white noise in the baby’s room. Lost that in the middle of the night and couldn’t get it back. Had a nice sleepless night with a restless baby 
Had the same issue. Powering off and on one of the Sonos devices fixed it for me.
Finally back…. few minutes after I rebooted everything
Same for me nothing working. Restarted everything re downloaded app and still no joy. Come on Sonos what is going on ?
Same here…
Woke up this morning, no more music services.
Tried to uninstall S2 , reboot devices…
No success
Same issue, tried everything and not working
Same issue. All streaming services disappeared overnight from both iOS app and the MacOS app. Impossible to play anything on my system
Try 10 second power off on any speaker, close S2 app, power up speaker and reopen app. Worked for me on Android
Same here. Android v12. Resolved by:
Same on Pixel. Woke up and nothing works. All services deleted and unavailable. Chimes going off around the house as all alarns no longer work.
Uninstalled/reinstalled app. Signed out and back in.
Anyone from Sonos want to respond?
Same here. Updated app. No difference. Went to system update and it said update needed. When I selected “update now”, it seemed to just update the app again but then all back to normal , even on another device.
Oddly the app update on my MacBook Air is also failing to run. Not sure if this is related
Same issue. All streaming services disappeared overnight from both iOS app and the MacOS app. Impossible to play anything on my system
Same issue. Can we have an update from someone to Sonos about when there will be a software fix after?
Yes I think best solution could be to cut power briefly to any speaker and see if that fixes controller - not sure why that would work but it did fir me
Same here, S1 app with play5 gen 1 lost all services over night. After cutting power to the play 5 and rebooting s1 app all services appeared again.
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