Since updating my controllers to 9.0, the app keeps freezing up on my iOS devices. I have to close the app and stop it from running in the background before starting it up again. It will briefly work again before freezing again. I have deleted the app, shut down my device and reinstalled it. Still have the same issue. Anyone else having the same experience? And will this be fixed?
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Thanks. Also, like yours, mine has also shut itself down but then restarted itself. I can also control it from the controls on the Sonos device itself, while the app is frozen.
Unfortunately I am having the same freezing issue. Running the app on my iPhone SE and it freezes a LOT. It only started happening lately.
Have been having hanging/freezing problems repeatedly. Have 3 ZP100s, 2 ZP80s (1 installed and the other in storage), a pair of Play 1s in stereo, 1 Play 3 and 1 Play 5. Run Sonos Net with 2 hardwired bridges. Connect to a 25,000 song FLAC collection on NAS and also to Spotify and Amazon Music via the Sonos app. Have the sonos app downloaded to 2 apple tablets, 5 amazon fires and 3 samsung devices - 1 phone and 2 tablets. My experience after multiple reinstalls of the apps is freezing is almost constant in the samsung tablets but works almost flawlessly in my s7 phone which has far more apps installed than the samsung tablets. The fires are better than the samsung tablets but not as good as the phone which only have the sonos app installed in addition to the standard Fire apps (got the Fire tablets to use exclusively as sonos controllers). The apple tablets freeze less frequently than the fire or samsung tablets. Makes me think the samsung tablets that run android 7 (and the fires I believe run a similar version) is problematic because my phone which runs android 8 works well.
Sonos could you please fix these bugs? As more capability has been built into the app, the buggier it has gotten. As discussed here also even the upgrade process is tedious - lots of failures to update and constant retrials before the updates are completed.
Sonos could you please fix these bugs? As more capability has been built into the app, the buggier it has gotten. As discussed here also even the upgrade process is tedious - lots of failures to update and constant retrials before the updates are completed.
Have you tried calling in to discuss the issue with Sonos? I'd think they might be able to help you troubleshoot the problem.
I happen to have an iPhone 7 Plus, on 11.4.1 (15G77), and don't have any issues when I open the app, but that's not quite the same hardware/firmware.
Other devices have more memory on them and aren't quite as reliant on a constant stream like Sonos is. Consequently, Sonos is slightly more sensitive to dropouts. I found on my local system that a really good thing to do was assign them reserved IP addresses in my router's DHCP table, which solved a seemingly random issue I was having with speakers dropping off my network. YMMV, but it wouldn't be a bad thing to set up for all your devices, not just your Sonos, and would go a long way to cleaning up your local wifi signal.
That, and checking for what channels others around you are using, as recommended in the wifi interference FAQ. I found when I moved recently that I needed to change, as my new neighbors had pretty strong signals that were stomping on mine. And a while ago I ended up replacing an older microwave, as it was leaking RF when it was in operation which was killing my kitchen speakers.
But I think you might be much happier if you were to talk directly to someone on the phone. Give them a diagnostic to work from, and they may be able to guide you to a better wifi.
I happen to have an iPhone 7 Plus, on 11.4.1 (15G77), and don't have any issues when I open the app, but that's not quite the same hardware/firmware.
Other devices have more memory on them and aren't quite as reliant on a constant stream like Sonos is. Consequently, Sonos is slightly more sensitive to dropouts. I found on my local system that a really good thing to do was assign them reserved IP addresses in my router's DHCP table, which solved a seemingly random issue I was having with speakers dropping off my network. YMMV, but it wouldn't be a bad thing to set up for all your devices, not just your Sonos, and would go a long way to cleaning up your local wifi signal.
That, and checking for what channels others around you are using, as recommended in the wifi interference FAQ. I found when I moved recently that I needed to change, as my new neighbors had pretty strong signals that were stomping on mine. And a while ago I ended up replacing an older microwave, as it was leaking RF when it was in operation which was killing my kitchen speakers.
But I think you might be much happier if you were to talk directly to someone on the phone. Give them a diagnostic to work from, and they may be able to guide you to a better wifi.
The next time you have it freeze, kill it, and restart it, you might submit a system diagnostic . There would likely be data in that diagnostic that might help Sonos help you, and you'd just need to post the number here, or perhaps contact Sonos to discuss it.
Have you attempted rebooting your iOS device before restarting the app? Which version of iOS are you running?
Have you attempted rebooting your iOS device before restarting the app? Which version of iOS are you running?
I have the same problem, both on an iphone X with ios 12 beta and iphone 8 plus on the latest ios11.
I’ve replied on other threads with similar problems to this but forgot about this one. My problems were with both ios and Android apps which kept opening up pointing to the wrong zone and occasionally appeared to have frozen - it took a while for it to get the status of whichever zone it was supposed to be controlling. I’ve had confirmation that there is a software bug which is responsible for the problems I’m having.
Can I suggest that you submit a system diagnostic within 10 minutes of replicating this issue, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
This isn't normal behaviour at all. I use both iPad and iPhone to control my system all the time.
This isn't normal behaviour at all. I use both iPad and iPhone to control my system all the time.
Hi
I'm having the same problem with an iphone 8 plus and an ipad. It's only been happening for the last few weeks. Once I've chosen a track and volume on the Sonos app, when I open another app and go back to Sonos (to change track or volume), it's frozen. I have to close the app, turn off the phone and open the app again. Very frustrating!
I'm having the same problem with an iphone 8 plus and an ipad. It's only been happening for the last few weeks. Once I've chosen a track and volume on the Sonos app, when I open another app and go back to Sonos (to change track or volume), it's frozen. I have to close the app, turn off the phone and open the app again. Very frustrating!
I already have done and they couldn’t tell me what the problem was. I’ve since sent a few more emails to them giving more information but heard absolutely nothing back the last time I checked my email a couple of hours ago.
Because of the problems I've had with the ios app, I installed the app on my Android phone and strangely enough that has started up on the office zone 3 times yesterday rather than the lounge zone that it was on when I closed the app down.
I've kept support updated again but it's gone very quiet from the Sonos support end!
I've kept support updated again but it's gone very quiet from the Sonos support end!
Looked more closely - the app in the android devices doesn't hang/freeze as long as you don't leave it like using any other apps or turning the phone/tablet off or the screen going off to save power. I set all my andoid based tablets to not turn off the screen for 30 minutes and when I use the sonos app I don't use any other app and don't press the power button. Obviously this is wrong and needs to be fixed!
I had along session on the phone with Sonos support today but I don’t have any kind of solution as yet. Interestingly though, whilst I was trying things out during the support call, the Sonos app appeared to crash. It just disappeared from the screen completely and I had to bring it back up again. It has since done it again tonight, so I sent another diagnostic into them.
Using iPhone 8 with 209GB available memory.
Thanks for sending in the report. I don't see why the app is freezing, but it does look like your phone is connecting to a different wireless network than your Sonos units. Do you have it set to connect to multiple networks? It's possible that the app is freezing when the phone switches networks.
Diagnostic code is 1524332199
Thanks for the report. It's not clear why this is happening from the report. Please reach out to our phone team who can take a look at this live. Our phone number and hours are found here.
Those phone hours mean that I've not been able to do so yet because of work commitments!
Edit - I'm lucky that I don't work 5 days a week now but I've no idea how you would expect someone who has a full time job to be able to phone up to have a live session with your phone support team when they are only available during normal work hours.
Diagnostic code is 1524332199
Thanks for the report. It's not clear why this is happening from the report. Please reach out to our phone team who can take a look at this live. Our phone number and hours are found here.
It's happened again on mine. Same as above. Let iPad go into sleep mode and then wake up and the Sonos app has lost track of what is playing. Whilst I was searching through the menus for the submit diagnostic option it came up with the splash screen over the top of the app as if it was reloading it and then it did know that the lounge was playing and allowed me to stop play there.
Diagnostic code is 1524332199
Diagnostic code is 1524332199
Using iPhone 8 with 209GB available memory.
Thanks for sending in the report. I don't see why the app is freezing, but it does look like your phone is connecting to a different wireless network than your Sonos units. Do you have it set to connect to multiple networks? It's possible that the app is freezing when the phone switches networks.
Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.
My problem isn't on a phone, it's on an iPad. I'm finding the Sonos system at the moment is not fit for purpose as you've done away with my CR100 and left me with an iPad app that is not reliable and prone to starting zones playing without my knowledge. I tried the Android app on my Samsung phone but that just drained the battery so I uninstalled it.
I'm not aware of any issue affecting all iPad controllers, mine works fine, for example. Either way, our phone team should be able to help.
Mine used to work fine until some time this year and then the iPad app became worse to use requiring more presses to do simple things and now it’s unreliable and could be dangerous if I don’t know a zone player has been playing constantly for days without me knowing. Not only is it using electricity over all those days it’s also potentially making the ZP90 very hot.
I’m coming to the conclusion I don’t want to use this system any more.
Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.
My problem isn't on a phone, it's on an iPad. I'm finding the Sonos system at the moment is not fit for purpose as you've done away with my CR100 and left me with an iPad app that is not reliable and prone to starting zones playing without my knowledge. I tried the Android app on my Samsung phone but that just drained the battery so I uninstalled it.
I'm not aware of any issue affecting all iPad controllers, mine works fine, for example. Either way, our phone team should be able to help.
Due to the nature of this issue it would be best to have our phone team take a look as they have more tools at their disposal and can troubleshoot this live. Please give us a call, our phone number and hours can be found here.
My problem isn't on a phone, it's on an iPad. I'm finding the Sonos system at the moment is not fit for purpose as you've done away with my CR100 and left me with an iPad app that is not reliable and prone to starting zones playing without my knowledge. I tried the Android app on my Samsung phone but that just drained the battery so I uninstalled it.
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