9.0 Version App Keeps Freezing
Since updating my controllers to 9.0, the app keeps freezing up on my iOS devices. I have to close the app and stop it from running in the background before starting it up again. It will briefly work again before freezing again. I have deleted the app, shut down my device and reinstalled it. Still have the same issue. Anyone else having the same experience? And will this be fixed?
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Sonos could you please fix these bugs? As more capability has been built into the app, the buggier it has gotten. As discussed here also even the upgrade process is tedious - lots of failures to update and constant retrials before the updates are completed.
Hopefully they will sort this problem out soon because I’m having to use my CR200 controller most of the time as that’s the only reliable controller I have since they scrapped the CR100.
To cure this, you need a full network refresh. Do the following:
Reboot/power cycle your devices in the following order:
Switches or hubs
Wired Sonos units
Wireless Sonos units
Wireless devices - phones/tablets etc.
Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
After upgrading the Android app to version 9.0 / 9.1, it would constantly lock up / freeze, as has been described by many on this thread. I'd either have to forcibly close the app or restart the phone, but upon restarting the app, I'd be faced with the same issue. It was virtually unusable. It's worth noting that the Windows app had no issues throughout.
I started off trying to solve the issue by first shortening the name of the shared Windows folder on my network where my collection of FLAC files live. The share is housed on a Seagate 2TB Backup Plus drive, connected via USB 3.0 to my router (a workaround, until I get around to buying a new NAS).
This was then added as the music library location in the SONOS app, but the issue still persisted.
Next, within my router settings (ASUS RT-AC68U running ASUSWRT-Merlin Firmware) I disabled the 'Airtime Fairness' setting as this has seemed to help other ASUS users.
Unfortunately the issue still persisted for me.
What seems to have stabilised it, is outlined by 'Airgetlam' in the thread above...
I assigned my two Play 1 speakers reserved IP addresses, from my router interface and then powered off both the router and the two speakers.
Once everything was powered back on, the two speakers has been assigned their IPs and I can report that the SONOS app has been working normally for around 4/5 days now.
Hopefully this may assist others having the same problem. Cheers.
If it continues to crash, the next time it does so, I'd submit a system diagnostic as soon as you get it restarted, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
I'm sure it's not related to network / UP issues as I would expect that to affect all devices running the app, and everything was working fine until the recent updates.
The only other thing that seemed to coincide with the problems was moving to ios 12 - if I recall the issues started around the time I started using the ios12 Dev beta. But that may be coincidence.
pitt, With no information about the problem you are having help is unlikely from forum members and even Sonos staff will be puzzled by what your problem is unless it is obvious (not likely to be) from the diagnostics.
Thanks for sending in the report. I'd recommend uninstalling the app completely from your Android, then downloading it fresh from the app store.
I see a good amount of wireless interference causing communiaction erroprs between your speakers. This could lead to errors which would case the app to crash. Please start by changing the wireless channel your Sonos system is using.
Also, make sure your Bridge is not too close to any third party electronics which could cause interference. Common sources of interference include cordless phone bases, wireless cameras, wireless baby monitors and wireless printers.
That shouldn't be an issue, though it's best to keep a couple feet between the speakers and your router.