Volume increments of 5 after iOS update

  • 21 September 2022
  • 30 replies
  • 1505 views
I

Has anyone else run into an issue with the volume increments being in increments of 5? I’m assuming this is because of a recent update to the iOS app (I noticed it when the app version was 14.15 and after having updated to iOS 16) because before I could control my volume just fine. Now, when I go into the Sonos app and tap the volume bar, it rounds to the closest increment of 5. For example, setting to 16 or 17 moves it back down to 15 and setting to 19 moves it up to 20. Trying to set the volume with grouped speakers also is basically impossible as a result since it tries to find a good spot for all the volumes. I noticed some people on Reddit reported this as well. Anyone else on this forum notice this and is there a bug fix planned? 

 

Also as a side note, how does the Sonos app not have a bug reporting feature? Why do I have to create a forum account to report an issue, it should be possible in the app itself

30 replies

A

Have an update from Sonos.  They are aware of the issue and fixing it as we speak👍

P

Updated iOS Sonos app, seems fixed

Mr. T
Userlevel 7

I have not experienced any change to the volume increments due to updates. Works as it did previously.

The only time I have encountered a change was when I replaced a Samsung TV with LG. The Samsung used increments of 4, LG 2.

Re: side note, you don’t have to create a forum account to report an issue. The app directs you to Sonos Customer Care where you can raise a chat with Sonos Support or telephone them to raise an issue. This forum is a user community, therefore, not the best or quickest way to get support direct from Sonos.

 

I

Thanks for letting me know about chatting with support. Guess I missed that link before. Tried starting a session but no reps available so will have to try again tomorrow

P

Updated iOS Sonos app, seems fixed

What issue?

The new Sonos app fixed the issue of moving the dot to adjust volume moved in 5% increments. It is now more controllable,

A

Yup definitely a problem but not with iOS 16.  iOS 15 is doing it too.  Must be in the 14.x.x updates (14.18.1 is doing it).  Trying to use the volume slider is causing erratic adjustments.  Touching the volume bar works like normal.  I’ll have to submit a technical support ticket. 

Ken_Griffiths

Yup definitely a problem but not with iOS 16.  iOS 15 is doing it too.  Must be in the 14.x.x updates (14.18.1 is doing it).  Trying to use the volume slider is causing erratic adjustments.  Touching the volume bar works like normal.  I’ll have to submit a technical support ticket. 

I’m not seeing the issue on my iPhone XR (iOS 16.1 - out today), but anyhow here’s a link to report the issue: https://support.sonos.com/s/contact

Ken_Griffiths

@atombarrels 

My S2 App volume controls all operate smoothly. It’s easy to demonstrate the issue using a screen-capture video or animated gif. I’ve just quickly made a .gif and attached it to this post.

1 Attachment
Ken_Griffiths

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

Dogdad
Userlevel 5
Badge +14

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

I can also say the volume slider works fine. However , like others have said in different forums, if you just touch the “dot” on the slider bar, it jumps to the left. It’s a pain in the ass. Volume goes down automatically every time.

A

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

I can also say the volume slider works fine. However , like others have said in different forums, if you just touch the “dot” on the slider bar, it jumps to the left. It’s a pain in the ass. Volume goes down automatically every time.

That’s odd then, I’m not seeing it on my iPhone XR or iPad Pro, both are running iOS/iPadOS 16.1 and the S2 App is version 14.18.1 build 70134180, despite my sausage fingers🤔? I’ve tried clicking on the slider bar dot and can’t get it to jump left or right? I will keep trying it.

Thanks for the update Ken.  It’s definitely baffling.  I just did a quick dive on the resolutions of the 6.1” screens and had to stop:)  I don’t even want to speculate that it’s a scaling issue.  I’ll plug away at this after work.  Sonos wants to do some kind of video or something as a demo similar to your gif. 

Dogdad
Userlevel 5
Badge +14

Updated iOS Sonos app, seems fixed

What issue?

Airgetlam

I’d certainly be tempted to rerun the ‘training’ process in Sonos. Much like @Mr. T, I’ve not seen any changes with the latest release, although I use Vizio TVs, and not LG. 

Bruce
A

I sat on this for a few days to test but the 14.19 update did resolve the main issue for me.

 

The original issues resolved for me:

  • Volume slider adjusting down by up to 5% as soon as it’s touched (any volume slider).
  • Group volumes disappearing while actively adjusting one of them.
  • Group volume adjusting down by up to 5% after releasing the control.


A couple issues or features appeared:

  • One haptic feedback bump if the master volume slider is touched but not adjusted (intermittent).
  • One haptic feedback bump if the master volume slider is touched and released.
  • The group volume panel will disappear while adjusting the master volume.  Could be a feature but it seems intermittent like an event timer was started and executed by accident.
  • The volume sliders are sensitive enough to adjust by rolling your finger slightly.

 

C

Thanks for your post. Good to know i’m not going nuts alone!

I agree your comments on issues resolved, although I am not convinced it is as good as it once was (smoothness, proportionality, volume levels etc)!! 

Concerning haptic, not sure I’m spotting that (but will look more closely tonight)!

I am still finding that the app is taking a while to open up, particularly if I have changed location on our Mesh network or my wife has made adjustments on her ‘phone (iPhone 12pros running latest iOS). It appears to be iOS specific (okay on the Macs) and feels like it's a sync issue across mobile devices, possibly through iCloud?

Really annoyingly volume levels are still not syncing properly across all devices immediately. So I will have to uncheck and recheck a speaker volume slider several times to get a speaker to respond. Particularly the case first thing in the morning. Seems Ok during the day if the system is kept ‘alive’ but as soon as all the speakers sleep it has real trouble waking up again in a coherent/uniform manner, at least as far as the mobile devices are concerned. Never used to be like that!

Dogdad
Userlevel 5
Badge +14

It’s gotten to the point that I along with many others don’t trust these sonos updates anymore. Ever since the 14.12 disaster, I’m reluctant to do any updates. Their update info is the same and generic every time… “bug fixes and performance enhancements “. Who at Sonos even decides that something needs to be changed… to much or to little bass, same as the treble. Volume is lowered ridiculously and still not really where it was. 

Dogdad
Userlevel 5
Badge +14

Updated iOS Sonos app, seems fixed

What issue?

The new Sonos app fixed the issue of moving the dot to adjust volume moved in 5% increments. It is now more controllable,

I still have the issue of the dot jumping to the left each time it’s touched to adjust the volume. Pain in the A**.

P

Updated iOS Sonos app, seems fixed

What issue?

The new Sonos app fixed the issue of moving the dot to adjust volume moved in 5% increments. It is now more controllable,

I still have the issue of the dot jumping to the left each time it’s touched to adjust the volume. Pain in the A**.

You are right. Tonight the problem was back. Last night not only did I update the app version but I was in and out of each system setting, it must have been something there. Tried the same thing again of going in and out of each setting and checking sound, didn’t seem to be getting anywhere then after a few more settings hopping the physical volume buttons on my phone no longer worked and the dot volume slider stopped rounding to the nearest 5%. Not sure what action changed the behavior so will have to wait for problem to reoccur and see if I can figure it out. Either way, proper fix still needed. 

Dogdad
Userlevel 5
Badge +14

Updated iOS Sonos app, seems fixed

What issue?

The new Sonos app fixed the issue of moving the dot to adjust volume moved in 5% increments. It is now more controllable,

I still have the issue of the dot jumping to the left each time it’s touched to adjust the volume. Pain in the A**.

You are right. Tonight the problem was back. Last night not only did I update the app version but I was in and out of each system setting, it must have been something there. Tried the same thing again of going in and out of each setting and checking sound, didn’t seem to be getting anywhere then after a few more settings hopping the physical volume buttons on my phone no longer worked and the dot volume slider stopped rounding to the nearest 5%. Not sure what action changed the behavior so will have to wait for problem to reoccur and see if I can figure it out. Either way, proper fix still needed. 

I also had updated the app with wishful thinking…seem like this would be an easy fix . I wonder now what the update was for as I don’t see any change. 

D

I’m having major issues with volume control when using Spotify on iOS16.. here’s what I posted on the Apple forum site 

 

“A recent issue has developed where so long as the Spotify app is open/running on my phone and I'm streaming music to our Sonos speakers, then if you try and change the volume on the speakers, or indeed on the Sonos app, it won't stay that way.

 

It will instantly revert back to whatever volume has been set on the Spotify app.

 

I have found a post on Reddit regarding this, and a user has kindly provided a useful screen recording showing the issue in action but I'm of course unable to add the link here as it won't let me...

 

I've tried raising the issue with Apple over Twitter, but they weren't much help and didn't even know that Sonos speakers (ok except the portable ones) are wifi and not bluetooth. I don't know if it's an Apple, Spotify or Sonos issue? I can't see this getting resolved until one party owns up?”

 

Can anyone else relate to these issues?

Ken_Griffiths

@daniel_ley,

I’ve seen such issues briefly mentioned before, where there are various Apps involved in the mix with ‘competing’ volume-slider controls that may have different audio operating granularity ‘curves’ (for want of a better description) attached to those slider controls - So as an example, where the user is using either Airplay, or perhaps Spotify ‘Connect’ audio links to play their chosen audio to 3rd-party speakers, like Sonos, and the user then neither uses Airplay or the Spotify volume control, but instead decides to control the 3rd-party playing audio from within the Sonos App instead. 

In most cases the answer (for me, at least) seems to be, if starting the audio playback using a Spotify ‘Connect’ connection, then it’s probably best to use the Spotify App volume control. Same goes for Airplay and iOS.

If playing the audio however from services installed in the Sonos App, then use the Sonos App volume controls, because its possibly the case that the volume curves attached to each Apps volume slider-control may vary …and it’s probably the case that "never the twain shall meet” across all Apps, particularly as it’s the case that many other brands of speakers (with different volume curves) may use Airplay (for example) and so operate volume-wise entirely differently to a Sonos speaker. So the volume sliders may not match in their sliding-scale ‘granularity’ etc.

So those are my thoughts on the situation and that you’re perhaps encountering issues with the volume controls in Sonos whilst actually playing the audio from a different App, like Spotify, or Apple Music etc.

 

Dogdad
Userlevel 5
Badge +14

Thought this volume slider issue would have have been an easy fix, but it’s still an issue and a pita.

C

Like others, been struggling with volume sliders for quite a few days now. Seems worse when using different devices to control system and possibly worse still when those devices are on different areas of our Mesh network. Problem essentially jumps sliders to left when the volume bar is opened (by 2 to 3 numbers) and then getting control back really challenging and erratic. When you do sort the volume settings they don’t seem to share properly with other controlling devices so the merry go round starts over again when one of those devices is opened elsewhere in the system. I think the cause is probably that the grouped/master volume slider is “active” as soon as it is touched rather than once it is opened and actioned consciously by a finger! Seems SONOS specific!

U

Can sonos please just add an option that allows us to adjust/choose the sensitivity of volume control. This would solve the problem for everyone. 

J

@isattar101 Did you ever find the fix for this? Its happening to me too.

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