My issue is very weird, i have two iphones where i use the sonos S2 app
- one X ios 14.4 (personnal)
- one 11 ios 14.4 (job)
on the personal i have only one device my sonos 5 gen 2 on the job one i have my full system (sonos 5, sonos one and play one).
I cannot add any product on the iphone X, i reset the app uninstall / reinstall. Does any one have the same problem ?
Best answer by James L.View original
@bricebox, welcome to the community.
I think in this case it would be best to submit diagnostics from both phones, take a note of each of the diagnostic numbers and get in touch with our customer care team. They’ll be able to have a look at the connections from both devices and help narrow down the root cause of this issue.
thanks, i call the customer care team and they fixed the problem ;-)
Ah, wonderful! I’m glad to hear it was all sorted for you.
Do you mind telling us what they did to fix it? It might help other users who have a similar issue
I don”t know what they did but i can tell what they asked me to do :