Password reset on account

  • 21 June 2020
  • 2 replies

how do I reset the password on my account? I have tried used the password reset link for the past 3 days and I never get an email. I know I have the right email because I have retained the original welcome email. I am trying to log i to the new app and I cannot.

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2 replies

Yeah same problem here. Have tried resetting password for a couple of days and nothing is delivered. Not in spam folder etc. 

Userlevel 5
Badge +14

Hi @herb2 and @FKTHS.

Welcome, thank you for reaching out to Sonos Community.

Since your unable to reset or not able to get a verification that your password was reset,

Calling our customer phone support will definitely assist you in resetting your password right away.

Let us know if it works. If you need help with any other information, please be sure to let us know.