I connected my old Sonos Connect from my storage unit to my account today, and I cannot see the upgrade credit. I would love to buy a whole new system. Does anyone know what’s going on?
Best answer by Dpaulyn
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Not so. My Connect was not showing up for upgrade - only the Bridge. I called Sonos customer service - thy said that the connect upgrade to Port can be done only by phone; they were ready to take my order at 30% off list price plus tax.
Userlevel 7
The ability to upgrade the device should show online after 24hrs
Userlevel 7
+22
Did you go through the upgrade process?
https://www.sonos.com/en-us/upgrade
If it has been offline a while it might not show up on your system list right away.
You might want to run an update on your system to load the latest software on it too.
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