My Sonos Connect's upgrade credit isn't showing up

  • 14 June 2022
  • 3 replies

I connected my old Sonos Connect from my storage unit to my account today, and I cannot see the upgrade credit. I would love to buy a whole new system. Does anyone know what’s going on?


Best answer by Dpaulyn 14 June 2022, 17:42

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3 replies

Not so. My Connect was not showing up for upgrade - only the Bridge. I called Sonos customer service - thy said that the connect upgrade to Port can be done only by phone; they were ready to take my order at 30% off list price plus tax. 

Userlevel 7

The ability to upgrade the device should show online after 24hrs

Userlevel 7
Badge +21

Did you go through the upgrade process?


If it has been offline a while it might not show up on your system list right away.

You might want to run an update on your system to load the latest software on it too.